Kool Beach Club

Kool Beach Club, Playa del Carmen: Hours, Address, Kool Beach Club Reviews: 4/5

Kool Beach Club
4
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
The best beach club in Playa del Carmen and the Riviera Maya. Weddings, corporate lunches, private reunions, conferences and, obviously, any relaxing day at the beach. Imagine the wedding of your dreams on the edge of the beautiful turquoise waters of the Mexican Caribbean in the best beach club on the Riviera Maya. Come and immerse yourself on the wonderful Caribbean lifestyle for a day.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
1,868 reviews
Excellent
1,096
Very good
434
Average
143
Poor
86
Terrible
109

Russ Lacuata
Long Beach, CA8,481 contributions
Mar 2022 • Solo
Entrance fee of $750 covers your lounge chair and umbrella and it is credited to your food and drinks bill.
The whole place could use some updating however clean facilities, bathrooms and the beach lounge chairs was comfortable. You can also rent towels for $200 and you can get it back when you return it.

Cons:

Service was very slow! William was friendly but very tacky, the first thing he mentioned was tip not included.

The food was cold by the time I got mine. Drinks are watered down and very little alcohol. Best to order beer or shots. Food was below average. The Shrimp Tacos was mostly breading.

Location was excellent on a good beach area. However, I was seated on the front row and constantly being bothered by the street vendors and sellers of the different activities. I was bit able to rest like I wanted to. Best to be seated away from the crowd if you want to rest.

Pros:

Very chill and laid back. Not the loud party vibe like the other day beach club. The music was just the right volume and they play mostly popular pop and dance music. The crowd consist mostly older age group.

Will I go again? Maybe not. With so many options around its best to explore another alternative.
Written March 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

WyomingJollytraveler
Cody, WY10 contributions
Mar 2020 • Couples
KOOL Beach club has a variety of “packages” for purchase. The beachfront location and view of the ocean are great. There is a base price you must purchase that covers your location of lounge chairs and drinks/food—the closer to the beach the more pricey. Service started out ok once we were all given our entry bracelets and the purchase receipt was shown and reviewed about 4 different times to those involved in giving us service. It was a slow start and we were anxious to get the day going. We arrived around 10am and had a light breakfast for our group of five then started ordering drinks and an occasional snack once the day started heating up. A few times we went directly to the bar and paid cash because service was a tad bit slow, the waiters behind the bar would make up prices and obviously add “tips” to the totals and refused to let us see a drink menu with prices. We discovered this as three different trips were made ordering same exact drinks all at different prices. Around 3pm as the waiter brought our round of drinks, we inquired as to our “balance” to avoid any surprises at the end of the day. That is when the story goes south. We were all there to have a good time, and became a little more conscientious about our orders to avoid issues. We again opted to pay cash for as many rounds as possible. By the end of our stay, we asked for the check, PAID CASH to the surprise of the waiter Hector (per his name tag) coming back to our lounge chairs, opening the payment book, telling us we had not paid enough money and demanding the 20% “suggested” tip amount on the ticket for less than average service. The shock was real!!! As the scare of the Corona virus has rocked our planet, and closing all major tourist areas in Mexico-where most workers depend on tourist dollars-you would think they would be more gracious to ANY amount of tips received.
Written March 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tone and Paulette
Whyteleafe, Surrey19 contributions
Jan 2022
We discovered Kool Beach after our hotel gave us vouchers which enabled us to have a discount there.

The whole place looks really tired and could do with an overhaul. But it more than makes up for that with really good service (thanks William, Jorge, Usemeldy and team), a nice selection of foods and a beautiful beach. It's not limited to holiday makers so there's selection of ages of people who I assume are from Mexico enjoying the facilities as well tourists like myself.

The cocktails weren't great, they tasted watered down. Stick to the beers and you'll be OK. The women's toilets were kept clean and appear to be well maintained.

My husband and I went there several times during our stay in Playa del Carmen and we'd recommend Kool Beach Club for anyone who's looking to escape the crowded beaches and is happy to lounge on a spacious terrace close to food and drink.
Written February 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

diditaihuttu
Hondon de los Frailes, Spain44 contributions
Apr 2021 • Family
This Beachclub does not even deserve the name Beachclub. In the last 5 years we traveled the world we visited 42 countries and many beach-clubs and bars and this was the worst experience ever. They ask an entrance of €60 per couple that you can spend to eat which is positive but the beds, food and service are terrible! The products are overpriced and the quality is really bad. The French frites taste like fish and the fish tastes like french frites. Then if that was not the worst part our kids came to say hello to us as we stay in the hotel behind the beachclub. They sat on our bed and we ordered them some drinks and food, then when I took a massage the kids were send away by the guards because they were not wearing a bracelet. So they did serve them drinks and food but then send them away? This is really a disgrace for mexico en playa del carmen. The hygiene is terrible as you can’t even see the bottom of the pool because of the milkey water and don’t get me started about the toilet. Sorry as you can see in all my other reviews I am always positive but this was really a waste of time and a terrible place. I would definitely go to the BEACH CLUB Mamita’s next door as they do serve good food and drinks with a smile.

Written April 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello diditaihuttu, We appreciate the time you took to share your comments, this helps us to continue improving the service. We hope that in the future it will give us a new opportunity. Regards. Kool Beach Club
Written April 16, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Zhuo Z
New Jersey37 contributions
Dec 2017 • Couples
Good location. Chill music. They lowered price for chairs to deal with Covid. However, the menu selection is more limited and it seems that they raised the food/drink price. Average service and food in comparison to it’s competitors. I hope that it will get better after Covid. Go if u want a good location and chill music. Do not go for the food/service

Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KidRN65
Dallas, TX2 contributions
Sep 2021
This review is for La Palapa de Masajes at the Kool Beach Club. My husband and I had great massages this morning with Migdalia and Alicia. We enjoyed it so much that we booked again for tomorrow! The location is on the top floor of the building, allowing for a breeze to keep things cool & comfortable. The place was clean and sounds of ocean waves lulled us into a relaxing state in no time. Definitely give it a try.
Written September 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
¡Hola KidRN651! Thank you very much for taking the time to write your experience at the koolest beach club in Playa del Carmen. We are happy, reading that you and your husband had a relaxing experience with our masseurs! Receive best regards from paradise! We can't wait for your next visit to the best beach club in town. Erick Pérez Gerente de Marketing
Written September 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nora
8 contributions
Feb 2020 • Friends
We spent several days here during our stay in PdC. The beach and the whole club area is nice,good organised, well equipped and clean.
It has a good price-service level and people can choose between several price categories. The "entrance fee" could be consumed 100%.
Breakfast,snacks,meals as well as drinks (non- and alcoholic) can be ordered.
The atmosphere is very friendly. The service was always excellent,special thanks to Bernebas,Adrian and Fernando!!!
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

wildke2016
London, UK8 contributions
Jan 2020 • Friends
Went here for the day after reading great reviews. Asked for front row beds but were told (after they checked if we were in a hotel or apartment) that there were non available. We took the next best option of row two because despite not staying in a hotel we do have some £££ to spend. We chose an end row beds ...that were literally in the corner next to a wall, and within minutes of sitting down I was in the shade. About ten minutes later a make shift jet ski garage next to us starting fixing the jet ski choking us with petrol fumes. I went back to the reception desk and asked if we could be moved back to a cheaper bed in the sun, but that wasn’t possible as the system wouldn’t allow that. I explained I didn’t want any money back for moving to the cheaper bed but we just wanted to get some sun - but still impossible. Amazing how we manage to send people to the moon. But this place doesn’t have the capability to move beds...oh wait we were able however to move to the front row that we had originally been told wasn’t available but AT AN EXTRA COST. When I explained to the guy on the counter that we’d originally asked to be on that row and were refused he made out he was doing me a favour by offering me the extra cost bed at a discount and if I wasn’t going to pay it there was nothing he could do for me as he was a sales desk and he had stuff to do. Working in sales myself I was surprised at the attitude when we were clearly there to spend a day and spend some money. I’d been in Mexico almost 3 weeks at this point and he was the first rude person I’d come across, I haven’t come across anyone like him since and I’m still here. Our waiter Juan was the one redeeming feature and was very sweet although all our food and drinks were incorrectly delivered by Ramon who didn’t so much as make eye contact with us, let alone crack a smile. I asked him for a lime to go with my beer (that I had asked at ordering) and you would have thought I’d asked for a limb that I was later going to beat him around the head with. No, just a lime to go in my beer. The food was terrible, ordered ceviche which was clearly made with frozen fish and the smallest prawns I’ve seen. Shocking since we were on the beach. Steak Nachos arrived with no steak. Cocktails didn’t taste of alcohol. Oh and just in case you do have to go, don’t pay for a front row bed, it’s not a private beach so anyone can rock up in front of your sea view bed. It was basically wall to wall people with umbrellas.
We gave up and went to Fusion which serves fresh excellent food and the service is attentive and friendly. Captains beach bar is also great for fresh food and strong drinks with friendly service.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, wildke2016 I am sorry to hear that your experience was not the desired one. I will raise a report with your request to be able to anticipate this type of problem. Thank you very much for letting us know your opinion, and on behalf of Kool, I offer you a huge apology. Atte: Marketing Management.
Written January 22, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dawn B
5 contributions
Feb 2020 • Friends
We are spending a week in Playa del Carmen, with an all-in package that includes food, drinks and beach chairs at Kool Beach Club.

While the music was a bit loud - from 9 am on (I admit, we are a little older, so this may not bother some), the chairs are great and the beach was surprisingly not too crazy busy.

The admin, bar and food service was fantastic. A special mention goes out to our server, Adrian, who is truly wonderful, and to Angel, who has put up with our chair switching with grace and a smile, all while suffering from a terrible cold.

We will be back every day until we have to go back to the cold winter and we know we'll be relaxed and happy, with the excellent and friendly service.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Peyroutel
45 contributions
Mar 2022
Most expensive beer I've bought while in Mexico and served in a plastic cup to add insult to injury.
Average food and again very pricy for what you get.
Very uncomfortable sun beds and repetitive music, not a great day out.
Written March 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Kool Beach Club

Kool Beach Club is open:
  • Sun - Sat 9:00 AM - 5:00 PM