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About Naw
NAW is the online booking platform in Mexico that lets you find and instantly book your next water adventure in magical locations across the country. Founded by two friends with a love of water adventures, nature and technology, NAW brings together the best handpicked experiences for diving, snorkeling, freedive and ecotourism with the most authentic and quality guides – all in one platform. From choosing your dream adventure to packing your bag on the day, the NAW team offers on-demand customer support through every step of the journey. Based in Quintana Roo, NAW has water adventures in Cancun, Puerto Morelos, Riviera Maya, Cozumel, Mahahual, Chetumal, Yucatán, Cabo & La Paz with new destinations to open soon. If you like water you are in the right place.
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Jacknbrynn wrote a review Jun 25
Pittsburgh, Pennsylvania2 contributions
We had the most amazing day yesterday with Captain Willy and Luis. 11 of us went on a Whale Shark excursion (which was a dream come true for me). We got on the water early in hopes of being one of the first out there and we definitely were! Luis told us to be patient and remember they don’t know exactly where they will be or even if they will come to the surface and sometimes it can take awhile to find them. I was so worried we wouldn’t see any, but with the amazing crew we had of Captain Willy and Luis not only did we find them almost immediately and very early in the morning before other boats got there, they made sure all of us had an amazing experience all the way around. They offered us fruit and sandwiches when we were done swimming with the whale sharks on the way to Isla Mujeres for a stop at some of the most beautiful beaches and water I have ever seen. While we were enjoying the ocean they made some delicious ceviche for everyone. We could not stop talking about it all day! Don’t hesitate to book!
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Date of experience: June 2022
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Response from josed4728, Director de Relaciones con Clientes at Naw
Responded today
Jacqualyn I'm so glad you had an excellent day. Thanks so much for trusting us all you family. Luis and Willy are the best team for finding the Whale Sharks before anyone else :p
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Cruiser32617120277 wrote a review Jun 18
3 contributions1 helpful vote
From start to finish the day was excellent . We got picked up on time for our hotel & transferred to the Marina for a light breakfast . Then we off looking for Whale sharks far out to sea . About 12 miles out we got the call on the radio that there was a group of them nearby . In total there where about 10 Whale sharks . The Captain Noah & out guide Jose where very knowledgeable & helpful . What I liked most was how respectful they where of the Whale Sharks . We could only get into swim with them 2 people at a time along with the guide . No one was to touch or go more than a meter near them . Plus they did not put us into the water if already there where a few people around one whale . They said if there was only one whale shark no one would be able to swim as it would not be fair to the animal . After our time with the sharks we stopped for a swim near Isla Mujeres and a light lunch . Jose got some great pictures on his go pro which we bought . It was the best day out we had in Mexico and I would not hesitate to boom this trip again .
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Date of experience: June 2022
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Response from josed4728, Director de Relaciones con Clientes at Naw
Responded today
Amazing day! So glad you had fun out there with these gentle giants!
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Diego Meléndez wrote a review Jun 17
1 contribution
I did scuba diving in the cenotes (Dos Ojos, The Pit, Angelita and Aktun) all my experience was wonderful, from the communication of the reservation and the suggestions of the best places to dive according to my diving experience. The dive master is a good tourist guide and diver with an excellent explanation of the history of each of the cenotes and suggestions of other places I could go to see according to my tourism interests, finally in my 4 dives an incredible and unique experience 100% recommended.
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Date of experience: June 2022
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Response from josed4728, Director de Relaciones con Clientes at Naw
Responded today
Thanks Diego! Hope to see you back for more soon!
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Laura kate H wrote a review Jun 7
United States1 contribution
The captain and guides were great. The communication before and after were terrible. I specially asked about my youngest baby coming and was told in writing they would not charge her so we did not leave her with the sitter. We got to the marina and they did in fact charge for her. Later he emailed and basically said oh well sorry we told you wrong but we still gave a discount. We were told 6:30 am for pick up and that he would confirm with us at 7pm the night before. I checked my email at 7:30 and saw nothing so thought we were good for 6:30 so we went to bed. I happened to wake up early the next morning to a missed text from Jose at 9:52pm saying we changed to 6am. So I had less than 20 mins to prepare our family with 3 small kids to be ready or we would be left behind. The actual diving was cool even if you’re only in the water for 30 seconds… I thought it would be longer but they rush you back to the boat for the next couple to go. However the 30 seconds are really cool. Just disappointed in the miscommunication, especially when I have the screen shots saying we wouldn’t be charged, and not caring.
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Date of experience: June 2022
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Response from josed4728, Director de Relaciones con Clientes at Naw
Responded today
Hello Laura, I'm very sorry for this misunderstading. Unfortunately our tour operator has a differnet policy. We will refund you the money of your child. So sorry if the payments information wasn't clear enoguh.
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Judith B wrote a review May 2022
2 contributions1 helpful vote
Absolutely amazing experience booking through this company. I booked 4 cenote dives and their customer service was just great. José provided me with lots of information and photos about the different Cenotes in the area. When I couldn’t find an SD card that was compatible with my go pro he ordered one for me and gave it to me the day before my dive and gave me some tips for go pro settings in dark cenotes. Couldn’t recommend more.
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Date of experience: May 2022
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