Cenote Xperience
Cenote Xperience
5
8:00 AM - 7:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Sunday
Closed
Full view
About
We are a team of experienced Dive Instructors, Cave Divers and Videographers, offering the best diving experience in the cenotes and coral reefs in the Riviera Maya, Mexico.Cenote Xperience provides the safest and most custom tailored way to enjoy cenote diving from first-timers to experienced cave divers.We are passionate about the cenotes and we want to share our passion with you. Our clients rate the dives that we provide to be at the very top of their diving experiences.
Playa del Carmen, Quintana Roo, Mexico
Meets animal welfare guidelines
Awards
Travelers' Choice
2024
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
5.0
1,223 reviews
Excellent
1,206
Very good
13
Average
1
Poor
1
Terrible
2
JesterSevens
Newquay, UK42 contributions
Jan 2025 • Family
Excellent Excellent! Had the best time my wife and son age 12 are certified I'm not so we did a fun dive, our instructor josh was brilliant made us feel very relaxed and chilled,
He was patient and thorough just made the whole day great it was just us 3 and josh,
If anyone is wanting a great professional company to dive with give them a shout, my wife will be coming back in a few years to do the bull shark dive and will be definitely using these guys,
He was patient and thorough just made the whole day great it was just us 3 and josh,
If anyone is wanting a great professional company to dive with give them a shout, my wife will be coming back in a few years to do the bull shark dive and will be definitely using these guys,
Written January 17, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annette S
5 contributions
Feb 2025 • Couples
This was such a unique and cool experience and was our first cenote. Our guide Martin prioritized safety with a max ratio of 4 divers to one guide and he is fully cave certified. We dove Chac Mool. Martin made us feel really comfortable with this new experience. He was super friendly and funny. We would definitely dive with him again!
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard K
4 contributions
Nov 2024 • Friends
Felipe and Martin "Schumacher" were absolutely fantastic guides, transport drivers, hosts and compadres for a week of amazing diving in the Yucatán.
While extremely professional they were fun and very much just part of our group.
The conversation in the truck was great - Felipe was our host/driver and Martin was in the other truck with four women (poor guy!)
I couldn't ask for better service or more fun.
While extremely professional they were fun and very much just part of our group.
The conversation in the truck was great - Felipe was our host/driver and Martin was in the other truck with four women (poor guy!)
I couldn't ask for better service or more fun.
Written November 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tirany v
1 contribution
Dec 2024 • Family
The Cenotes are nothing I’ve ever experienced. We are ocean divers so this was very new for us. Under water Kartchner Caverns and it was amazing. Our guide, Felipe was the best we’ve had. Supportive and we always felt safe going into a somewhat unsure environment. Rico was at the shop every morning before the dive to greet us.
Written December 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine L
Washington DC, DC3 contributions
Jan 2025 • Friends
Cenote Xperience was amazing-- easy communications and excellent diving. We did both ocean and cenote. Martin was a great dive master-- very chill and easy to follow. Very small groups-- you're grouped with others from other shops on the boat but then dive just in small groups (we were just two of us with Martin). This is a small dive shop so you got flexibility and personalization as opposed to a larger shop where it's more of a cattle herd type experience. We loved it and will definitely use them in the future!
Written March 9, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly B
Pompano Beach, FL42 contributions
Jan 2025 • Solo
I booked with Cenote Xperience at the recommendation of a local friend and everything was smooth from booking and communication to the dives. Josh was my guide and he was outstanding from start to finish. On time/early to pick me up, great conversation - very personable, clear briefing and made sure to check if I had questions, very comfortable to dive with him as well and he took the time to light up some of his favorite areas of the cenotes for me to see in El Pit and Dos Ojos. Overall an outstanding experience. Highly recommend.
Written January 8, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connie S
1 contribution
Mar 2024 • Couples
Beautiful dives and a wonderful experience! Cenote Xperience made it a very easy day trip from Cozumel—planned and executed perfectly. Felipe was great: professional, knowledgeable, helpful and friendly. I highly recommend this company
Written March 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Niina73
294 contributions
Apr 2024 • Couples
Great communication from the start, and really helpful.
On arrival we were greeted by friendly staff and the cave guide talked us through our upcoming dive site. We drove together to Chiken Ha cenote, and had a full site briefing. We were then briefed on the dive.
The cave chose had beautiful structures, and blind fish in the cave. The dive lasted an hour and 41min. The second dive I decided to not do as I had gotten cold on the first one. My husband enjoyed the second dive.
Our guide was very knowledgeable, and we felt safe with him being guided through the cave.
On arrival we were greeted by friendly staff and the cave guide talked us through our upcoming dive site. We drove together to Chiken Ha cenote, and had a full site briefing. We were then briefed on the dive.
The cave chose had beautiful structures, and blind fish in the cave. The dive lasted an hour and 41min. The second dive I decided to not do as I had gotten cold on the first one. My husband enjoyed the second dive.
Our guide was very knowledgeable, and we felt safe with him being guided through the cave.
Written May 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aanvi G
1 contribution
Apr 2024 • Couples
Incredible and unique experience! The dive shop as well as our dive master Mauricio were great and helped us navigate diving in a denote for the first time! Would recommend this to anyone who is visiting the area and has a diving certification.
Written April 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sightsee17676505391
1 contribution
Aug 2024 • Family
At this time we did with them snorkeling in dos ojos , and it went very well! Pick up time, the ride and Felipe. Then we took 2 days dive’s in Playa & Cozumel. The boat’s are small and the crew is not helpful as we know it from other places around the the world, but Felipe was doing great job to make it a good experience! The diving was good with many corals and fish…
Written August 5, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, do we have to have a diving certification to participate in this tour?
Written April 20, 2021
Hi Sarah, if you are not certified you can participate in a Discovery Scuba Diving, which will let you experience the wolrd of scuba diving under the direct supervision and guidance of a dive instructor.
Written May 1, 2021
Para programar mi siguiente visita a Playa del Carmen, ¿quiero saber si en un día pueden darme capacitación de buceo, tengo cero experiencia?
Written March 5, 2020
Hola buenas tardes, con mucho gusto podemos organizar un bautismo de buceo, y si te gusta y sientes cómodo, hacer el curso de aguas abiertas.
Written March 5, 2020
Hi, I am a certified open water diver and would like to know if I will be able to dive in cenotes with my certification. Thanks!
Written August 20, 2018
Hello Fatima, sure you can dive the cenotes with your certification level. As Brinavet mentioned above, there are some cenotes limitations of depth and complexity of the dives. Some of the very cool cenote combinations you can do are Kukulcan/Chac Mool, Ponderosa/Tajmaha and Dos Ojos/Bat Cave.
Written August 21, 2018
Hola!
Estaré en Riviera Maya del 25-oct al 3-nov de este año. Pero ya estoy planificando el viaje.
Me interesa encontrar un tour donde pueda conocer los cenotes y bucear en el mar.
Pero hay tantas agencias y tours!!
Este tiene muy buenas opiniones.
Podrían darme más información por favor?
Como los contacto?
Gracias!!
Written June 11, 2018
Hola muchas gracias por contactarnos! Si quieres nos puedes enviar un email y con mucho gusto te mandamos información sobre todas las opciones que manejamos.
Saludos,
Cenotexperience Staff
Written June 13, 2018
Hi, where do I book a dive?
Written April 26, 2018
I emailed them and they came back very quickly. Also you can try phoning.
Written December 23, 2018
Hola el curso para poder bucear en cenote, se hace en el momento o dura mas tiempo?
Written March 31, 2018
Hola..viajo en mayo a pdc..hay que tener alguna experiencia para realizar esta excursión?voy con un nene de 16 años.
Written February 17, 2018
Hola Javier, muchas gracias por entrar en contacto con nosotros! Con gusto te podemos orientar sobre las actividades a realizar, envíanos un email y seguimos comunicándonos por esa via.
Saludos!
Written February 20, 2018
Hi the discovery session. Please can you give me some more information regarding this trip, cost, weight restrictions etc. Thx. We are coming beginning November.
Written October 8, 2017
Hi Sam, we are already in touch via email. looking forward to meeting you!
Written October 14, 2017
Hi I am not certified to scuba diving. How much is it? Is there a weight limit? And do you need to know how to swim to scuba dive?
Written April 5, 2017
I wouldn't recommend diving the cenotes unless you had some experience diving.
I have no doubt that places will let you do dive training without being able to swim. But reputable places will make you do a swim test first. When I did my test I had to be able swim/traverse 400m. I also had to be able tread water for 2 minutes with my hands in the air.
I don't believe there is a weight limit. And prices will vary from place to place.
I recommend that you do some research at your local dive shops. Many dive shops (including overseas places) will allow you to do the theory component on line and then the practical later on. Normally over a couple of days.
I hope this helps.
Written April 18, 2017
Do Cenote Xperience offer professional photographer or third party diving photographer for hire to take pictures of divers in cenote?
Written February 27, 2017
In case you want to hire a professional photographer to go with you during the dives, we can make the arrangements.
Best regards,
Written February 28, 2017
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