Phantom Divers
Phantom Divers
4.5
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
About
PHANTOM DIVERS is a full service PADI DIVE CENTRE & SNSI DIVE CENTRE located in Playa del Carmen (Riviera Maya) Mexico since 1983. We offer: Scuba Diving Courses & certifications (Open Water, Advace Open Water, Rescue, Dive Master, Specialities), Cavern Diving, SHARK DIVING SPECIALIST, Cozumel diving, Reef Diving, Wreck and Night Diving. Our multilingual local instructors will help you discover the Mexican Caribbean wonders in a safe and fun way. We also offer scuba instruction for children, we welcome all agencies like: PADI, NAUI, SSI, IANTD, TDI. When diving with Phantom Divers, besides having a good time you will also help conservation, since Phantom Divers supports several ONG'S, participating in conservational projects.
Playa del Carmen, Quintana Roo, Mexico
Meets animal welfare guidelines

Awards
Travelers' Choice
2023

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Travelers talk about
(61 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles795 reviews
Excellent
590
Very good
106
Average
33
Poor
26
Terrible
40

Marion Cordoba
Playa del Carmen, Mexico2 contributions
5.0 of 5 bubbles
Jun 2020
What an amazing experience diving with Phantom Divers! Everyone was very helpful and professional. It is a great place to go if you are a very experienced diver or it’s your first time! Everything is also very clean especially during this time of the corona virus. You can see everything being sanitized yourself; in order, to feel more secure about the experience! I would definitely recommend phantom divers to everyone looking for a great and safe diving experience!
Written June 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your comment. I am glad you enjoyed it!
Written June 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

todd u
New Hope, MN8 contributions
5.0 of 5 bubbles
Dec 2020 • Solo
Just finished 4 days of Diving with Phantom Divers, it was an excellent time! Very professional Dive shop, at a great and easy to find location. Did my first Cenote dives, and it really was amazing. Everyone at the front desk was super helpful In helping me setup the completion of my enriched oxygen certification. ALL the Divers here are extremely experienced and very professional, and of course very safety conscious. The Bull Shark Experience will probably always be the most Exciting dive of my life-until the next time I'm back to do it again. Remember we are not on the Bull Sharks menu. Its done in a very very safe way, and you ger to see this magnificent creature up close! Also did Cozumel and some local dives, and while conditions weren't great, they still know how to make it very enjoyable. If your coming to Playa-Dive with the Phantom Divers. If your looking for a location to do some diving, or even get certified? Come to Playa, then go to Phantom Divers. Many places are suffering right now because of this stupid Pandemic. But there is good reason these guys are still staying kinda busy! I actually heard another customer thanking one of the Divers for certifying his son many years ago, and now he had brought his Grandson to get certified. That is the Ultimate compliment/testament to to great service. Thank you Phantom Divers. I'll be back!
Written December 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is a pleasure for us to share this experiences with you and we are happy you had a great time here. We hope to see you back soon!
Written June 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Randy B
6 contributions
5.0 of 5 bubbles
Nov 2022 • Friends
OK, I have probably written 5 reviews in my life. I just don’t do it, unless it is really, really warranted. And today, my Bull Shark dive with Phantom Dive Shop in Playa Del Carmen, Mexico really, really warrants a review.

In talking with Mario Loria of Phantom Dive shop I had all my questions answered, He communicated expectations of divers and what we could expect of the staff and the dive itself. From the onset the well being of the sharks and diver safety were primary. After arriving we watched a safety and dive plan video. We got the same brief after the video and again in the boat. It was clear we were going to plan the dive and dive the plan, no shortcuts or surprises.

Ramon Magaña was our Dive Master/Guide. We also had a Photographer, Feeder and Safety Divers. Along with the Boat Captain this team was absolutely a solid group of people, profesional with knowledge. They executed the dive plan to the letter, again no shortcuts and no surprises.

The above is all worth mentioning because it gave me a level of comfort which enabled me to focus on the dive, the incredible experience of
Diving in very close proximity to 16 adult bull sharks. I urge anyone who is considering to do a bull shark dive to go with Phantom Dive shop, I went and will definitely go again.

Sincerely,
Randall “Biggs” Biglow
Written November 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ket
19 contributions
2.0 of 5 bubbles
Apr 2022 • Solo
I wished to go diving around Conzumel, but did not go diving with them in the end.
The lady working there took her time to explain the conditions but also said their team do not babysit. I'm not sure what she meant, but I like my guides to care about safety of people in the group. I'm advanced open water diver and would not need any "babysitting", but having that said I changed my mind in wanting to go with them.
Written April 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Josue2701
Albuquerque, NM229 contributions
5.0 of 5 bubbles
Dec 2020 • Solo
Right off the bat they made me feel at home. Sofi is a complete professional and you can tell that she keeps the guys in check. David was in charge of my open water course and he was super helpful, patient and willing to work with me Mizra and Polo were the ones that took me out the first day and both gentlemen made sure to watch out for me and keep me safe. Ramon and chino went with me during the shark dive and gave me the assurance I needed for a successful shark dive. Jenny at the front desk was very helpful. The gear is up to date, the location is awesome, the are thenfirsy dive shop in playa and the one that pioneered the shark experience. Next time I return to playa I am definitely visiting them again!
Written December 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy you had a great experience with us! We love what we do and we love to share it with you.
Written June 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

deepsix2
Irvine, CA189 contributions
5.0 of 5 bubbles
Nov 2020 • Solo
I did 8 dives over four days with Phantom Divers. I want to thank Sophia for making the booking and payment process so simple and painless and for her follow-up. Great customer service. Divemasters Mario and Mauro were detailed and deliberate in leading us on cenote dives at “Taj Mahal” and “El Pit”. Ramon and his boat team were great on the reef dives at Barracuda and Tortuga dive sites. I totally recommend this dive operation. Good facilities, great service and a culture of safety and professionalism at every turn. Gracias! I stayed a few blocks away at Tukan Hotel, but I recommend Yebo Hotel as it is right behind the shop. I intend to return!
Written November 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are always happy to make your experience here the nicest! We hope to see you back soon.
Written June 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gregory G
9 contributions
5.0 of 5 bubbles
May 2022 • Solo
If you are interested in diving cenotes on the Yucatan peninsula I recommend you give Phantom Divers a try. I have been coming here for 20 years, I've used several different dive outfits and Phantom Divers is the best. Professional, courteous, and most importantly I felt comfortable and safe diving with these guys and gals. Ask for Mario, he knows where to go. This is some of the most spectacular diving you will ever do.
Written May 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shanique P
New York City, NY7 contributions
5.0 of 5 bubbles
Aug 2021
I went to Mexico to celebrate my 40th birthday. The theme was under the sea so I scheduled water excursions. I used Phantom Divers to snorkel with whale sharks and to snorkel the Chaak Tun cenote. Both adventures were phenomenal. Yenni answered all my questions while I was researching. It was quick and easy to reserve my tickets. Nuria (my whale shark guide) and Eddie (my cenote guide) were AMAZING!!! They were very friendly and knowledgeable. My friends and I had so much fun. Whenever I'm in Play del Carmen I will most certainly be booking with Phantom Divers. I plan to return to taking the scuba diving course. I highly recommend planning your water excursions with Phantom Divers. Be sure to request Eddie and Nuria.
Written August 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Quentin
4 contributions
5.0 of 5 bubbles
Mar 2023
Had a great 2 hour snorkeling trip with Boris and Walter, turned out to be private as no one else was book, priceless. Didn’t see any turtles 🐢 but saw a good amount of colorful 🐠.
As of March 2003 (or today’s date) the shop is operating out of the building next-door via the black gated entrance. The front has “caution tape” around it due to construction next door that has damaged the wall of their main shop. It makes it look like it’s closed or out of business but it’s not.
Written March 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kcjorgenson
Brooklyn, NY16 contributions
5.0 of 5 bubbles
Jan 2023 • Couples
I have now been to Phantom Divers 3 times over the past year. I can’t say enough good things about this shop and their staff. I received my open diver certification with Polo in March 2022 and it was a great experience. He was patient and kind and is a great instructor. I added on a couple extra dives that week.

This week I returned to do the bull shark experience and it was truly incredible!! These sharks are huge but the shop made me feel comfortable, safe, and like we were in control at all times. There was a safety briefing before to prep us with all of the rules and safety measures to account for. They also told us about the conservation efforts that save our sharks does to protect these amazing animals.

Ramon and marco took us down to the sharks for ~25 minutes and what a ride. The divers lay down on the ocean floor holding a rope about 80 ft deep while 15-20 bull sharks feed and swim all around you. I highly recommend this experience for any diver looking to try something new! Thank you phantom divers!
Written January 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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