Rio Secreto
Rio Secreto
4.5
8:00 AM - 3:00 PM
Monday
8:00 AM - 3:00 PM
Tuesday
8:00 AM - 3:00 PM
Wednesday
8:00 AM - 3:00 PM
Thursday
8:00 AM - 3:00 PM
Friday
8:00 AM - 3:00 PM
Saturday
8:00 AM - 3:00 PM
Sunday
8:00 AM - 3:00 PM
About
Mexico reveals its newly-discovered underground river: Very few places in the world boast conditions that make it possible to witness the extraordinary beauty of an underground river. Rio Secreto is a fantastic journey into a unique system of underground rivers and ancient caverns that reveals both the astonishing interaction of time within the interior of our planet and the miraculous existence of our lives. Come and experience this magical journey with us on your next vacations in Mexico.
Duration: 2-3 hours
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  • DutchFam_22
    Assen, The Netherlands29 contributions
    5.0 of 5 bubbles
    Fantastic experience
    Fantastic, well organized tour through the beautiful cavern system of Rio Secreto. Walking, wading and sometimes swimming in small groups, all necessary equipment (in excellent condition) was provided. Our guide Imelda made the experience unforgettable. As a Maya she is not only very knowledgeable about the caverns but also about the Mayan beliefs and rituals. The tour was concluded with a nice lunch buffet.
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written March 13, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written March 6, 2023
  • Danielle V
    6 contributions
    5.0 of 5 bubbles
    Beautiful
    So much fun! Noé was so funny, engaging, kind and gentle with elderly guests and helped them walk through the cave, gave clear instructions and wonderful information, and truly made it an experience to remember! The caves and surroundings were beautiful, but he truly made it so enjoyable! The door staff was also incredibly kind and welcoming. If the rest of the guides are anything like Noé, you’re bound to have a wonderful time!
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written March 13, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with friends
    Written March 10, 2023
  • Dmitry R
    2 contributions
    5.0 of 5 bubbles
    Diana is the best your guide ever!
    Diana was the best tour guide ever. She is smart, funny, highly educated and loves her job! I would for sure ask for her when you go. The rappelling was fun. The caves were amazing. This place is a gem to go to. Will go back for sure.
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written March 13, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with friends
    Written March 10, 2023
  • Lisa M
    1 contribution
    5.0 of 5 bubbles
    Rio Secreto and Tulum
    This was an amazing tour. Ana was our tour guide and she was so knowledgeable and patient and really made the trip worth while. We did rio secreto and Tulum together and she connected the two tours in ways I wasn’t expecting! My partner and I really appreciated her style and will never regret doing this tour. Request Ana if you want to appreciate a chill sense of humour and also genuinely learn about the culture and history!!
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written March 13, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled as a couple
    Written March 11, 2023
  • Perry
    Santa Fe, New Mexico3 contributions
    5.0 of 5 bubbles
    Great experience!
    What a great experience! The place is very well run, the employees are very helpful, and everything is in good condition . Our guide, Danny, was great—- good information, humorous and very attentive. The scale of the caves is massive. So glad we did this.
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written April 3, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written March 21, 2023
  • docLosAltos_CA
    Austin, Texas251 contributions
    5.0 of 5 bubbles
    Caverns - slow growth story
    A great experience. I underestimated the preparations that it would take to visit this place -- swimming outfit, a shower, wearing protective gear etc. Our guides Leslie and Jericho were very helpful in guiding us through the shoulder-level waters. The place reminded me of Natural Bridge Caverns in San Antonio. We learned from the guide that it takes 2 years for the stalactites/stalagmites to grow 1 mm. Wow, that means guests need to be very careful not to touch the work of nature. What I loved was the drive to the place through thick forest without tall trees. You cannot take your phone or camera but there is a photographer who takes pictures and visitors have to pay. Found the charge of $103 very expensive for the pictures but they are professional quality.
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written April 3, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Written March 22, 2023
  • Anika Y
    Regina, Canada5 contributions
    5.0 of 5 bubbles
    BOOK THIS!!!
    This place was AHHH-MAZING!! We booked the day before and there were some hiccups with transport so we had to pay for our own, but I wasn’t going to rate them less b/c the experience was soo cool. We did call to confirm transport, and they told us that we would get an email from a third party company that never came, so book with plenty of time to ensure transport is sorted out. It was pretty much total darkness with headlamps. There was a time that he made us turn off our headlamps and sit in silence. There was some history mixed in, but just the right amount to not get boring. The caverns varied in size and water depth. Some of it was ankle deep, and for some small parts we had to swim with our life jackets on. They offered a walking stick, and I was happy I didn’t take it (43 y/o) We were happy we took a wet suit as the water was too cold for our liking. We just wore swim underneath it, but others wore shorts and t’s and that worked as well. They give you helmets and wetsuits that smelled pretty moldy. If I did it again, I would bring a bandana to put between my hair and the helmet, but you get used to the smell pretty quick lol I can’t speak any more highly about this place. I originally thought that this was a cenote, and maybe they still classify it as that, but this was so much more. I haven’t stopped talking about it.. just go!!
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written April 3, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled as a couple
    Written March 23, 2023
  • Vanessa H
    1 contribution
    5.0 of 5 bubbles
    Excellent Quality Tour Guide
    Ceci was an absolutely phenomenal tour guide! Informative, energetic and with it! Helped make the tour work for everyone in the group! Thank you Ceci! One point of improvement was the totally ridiculous cost of the photos that were taken during the adventure. The cost for all photos was$100, outrageous!
    Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
    Written April 3, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled with family
    Written April 1, 2023
  • Kevin Theiss
    1 contribution
    5.0 of 5 bubbles
    Great adventure!
    Wonderful time. Our tour guide Imelda was excellent, kept us from bumping our head and toes. Water was refreshing and the cave was beautiful. Only advice, don't buy the excursion through sunwing. They don't tell you anything and their information on their downloadable app was wrong. We had to pay and arrange for travel through our hotels concierge despite it saying it was included in the package. Very annoyed at sunwing for this. Overall though the caves are epic, would definitely come back!
    Visited April 2023
    Traveled as a couple
    Written April 7, 2023
  • msk1Ca
    190 contributions
    5.0 of 5 bubbles
    Awe-inspiring day!!!
    This was an awe-some day!! SO many superlatives! Our guide, Dany, was simply the best. SOOO helpful and full of notable observances in the caves. We had a tasty Mexican buffet afterwards which was icing on the proverbial cake. Highly recommend!!
    Visited April 2023
    Written April 13, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles9,504 reviews
Excellent
7,624
Very good
1,368
Average
303
Poor
101
Terrible
108

ksjdaj
6 contributions
3.0 of 5 bubbles
Nov 2019
We thoroughly enjoyed the experience and the only reason I'm giving this a 3 star rating as opposed to 5 is because of the picture package. We purchased the picture package with the understanding that it would include 50 additional pictures of the caves unrelated to our particular adventure. Those pictures never downloaded and we reached out to Rio Secreto multiple times to have them either refund us part of the package price or send the pictures. We really wanted the pictures, however, we never got a response from them. This was very disappointing after such an amazing experience. I still recommend the tour just be aware before you spend $99 on pictures that you are only getting what you see on the screen at the time of purchase. Make a choice based on that and not the expectation of additional photos revealing parts of the caverns that you didn't get to see.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bruno F
1 contribution
3.0 of 5 bubbles
Dec 2020 • Couples
The place is really beautiful. The only problem we have was with the photos. They don’t allow cameras in there so you have to buy the pictures, which are very expensive (US$100). We bought the photos but to our surprise the photo link doesn’t work. I don’t recommend to buy the pictures.
Written December 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello P8142ZVbrunof Thanks for visiting us, we are happy to know that your experience in our natural reserve was great, It is a pleasure for us to share this natural beauty with the community; Our engine is its conservation and it is precisely for this reason that an important part of your purchase in photographs is destined for the conservation of more than 100 hectares of jungle, in the Ejido of Playa del Carmen. We hope to see you again soon!
Written December 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alyssa T
2 contributions
5.0 of 5 bubbles
Feb 2023 • Family
My mother and I did this trip last minute when the weather was proposed to rain. It ended up being the coolest excursion we’ve ever done in Mexico. It was truly an adventure and I maybe wouldn’t have chosen to do this tour with my mother (who is in her mid-60s) had I known how “adventurous” it was, but she still really loved it. We had Pepe as our guide and he was wonderful with telling my mom where to step in the cave and gave great directions and history throughout the tour. He was very attentive to her abilities. She is decently physically active for someone of her age, but doesn’t typically do adventurous activities. We had to swim, squat down and walk on a very uneven cave floor. While the tour isn’t physically strenuous, I wouldn’t recommend this for older people who have unsteady footing or people with bad knees. You must know how to swim as well. This company did a great job of keeping people safe and provided all necessary equipment like water shoes, helmets with lights, wet suits, life vests and walking canes. You aren’t allowed to bring cameras or phones into the cave, but they do have a photographer follow you throughout. Although we were at first miffed about not being able to take our own cameras, you wouldn’t have the ability to even walk/swim and carry anything else. You need your arms at all times just to get through the cave safely. The pictures are sold in a package for 99 USD, but they were well worth it. Lunch was provided after the excursion and we did book transportation through Rio Secreto which arrived promptly to our hotel on the morning of the excursion and dropped us off after.
Written February 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for letting us your comment. We are glad to know that the tour was to your liking and you had an incredible time. We would love to see you here very soon, on your next vacation. Greetings!💙
Written February 20, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kerry S
4 contributions
4.0 of 5 bubbles
Feb 2020
Rated less than excellent only because I wish we had a smaller group. We had 12 people. Our amazing guide Vicky did a great job even though it was like hearing cats in Tulum where it was busy. Recommend going in the morning to beat the massive crowds. Our driver Omar aka “Speedy Gonzales” was a treat and made the long ride tolerable. We took the van to Tulum then to the the cenotes to explore and swim. The meal provided at the end was a great authentic Mexican treat and needed after a busy day. Could stay longer at Tulum but you get the important parts before moving on to the caves. The Caves were the highlight for us, amazing experience .
Written February 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ashley L
Sahuarita, AZ6 contributions
5.0 of 5 bubbles
Nov 2020 • Couples
My husband and I booked this tour through our resort Panama Jack's concierge. This particular tour picked us up and drove us to the city of Tulum where we would view the ruins of Tulum, learn about the city there and how the Mayans inhabited the city. We did some shopping and then took a drive deep in the jungle to the Rio Secreto where we witnessed a Mayan blessing before entering the cave. Yul accompanied us through the shopping plazas and transportation. Once there, Yul guided us thru the ruins and led us through the amazing channels in the Rio Secreto. Because you are unable to take your own photography equipment including your cell phone, there is a photographer on the cave tours with you taking pictures that later you can purchase. Yul was very knowledgeable and quite the historian! We loved him! To top it, he was so funny! Kept us laughing and learning. Lunch was tasty at the buffet and again all inclusive! If you get the opportunity to book this tour...do it! It was more than worth it! THANK YOU YUL!
Written November 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello alakeash Thank you so much for your wonderful review. We are very happy to know that you enjoyed the tour and the company of our guide Yul. We hope you will come visit us again sometime. Greetings!
Written November 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vicky S
Saint Louis, MO16 contributions
5.0 of 5 bubbles
Aug 2020
We had an unbelievable time in Rio Secreto, it is a place beyond your wildest dreams. We paid for the private excursion and went through the tour without seeing another person. Our guide Alfredo was exceptional at keeping us safe, teaching us about the cave environment, and respecting the unique ecosystem. We were able to explore a different side of the Yucatan, one that is 30 feet underground and our perspective will forever be changed. Honestly, it's worth the money and we loved our guide.
Written August 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Vicky S Thank you for the positive comments that you published about your trip to the Rio Secreto nature reserve. We are very happy to know that you enjoyed the tour and the company of our guide. Our mission at Río Secreto is to transform our visitors through a unique journey into the bowels of the Earth. We look forward to your next visit.
Written August 28, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sorba B.
Norwalk, CT4 contributions
3.0 of 5 bubbles
Dec 2020 • Solo
The Rio Secreto experience was easily one of the most beautiful and unique sights I've ever taken in. The tour itself was end-to-end marvelous with our lovely guide, Anna educating us on the incredible natural structures formation and how the Secret River came to be discoverable. The serenety of the experience is unlike anything you'll likely experience in your day to day life and brought a profound respect for nature and he planet itself into focus. I have already and would absolutely recommend this experience to any one.

So, why 3 stars? The unfortunate side of this all is that you will no doubt want to take memories of this experience with you. If you're like me, photography is important as a means to capture moments and share them with those that couldn't be with you. Unfortunately, use of your own cameras or mobile phone camera is forbidden with claims that the lights cause damage to the natural features. Hypocritical, in that a staff photographer is on the tour with you taking photos with a flash array set up throughout the tour. Fine, so they want to control the circumstances... But at $25 usd per image (or 99 for all photos) one would expect photography that has several clear, in focus and stunning images to choose from.

Wrong.

Our photos were quite disappointing to start and after learning of the pricing, we felt insulted to have had them demand we do not take our own pictures. The photography was price gouging at its worst. Do not expect to leave with any shareable memories from the experience.

*note, our photographer was a pleasure to speak with and a generally great guy. The photography was just not a strong suit.*
Written December 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello sorbadb Thank you very much for sharing your travel experience you had with us. You're comments are important for us, and will help us to improve. The proceeds of our prices help us to preserve more than 150 hectares of jungle, which are home of more than 150 different species, as well as contribute to our associations "Jaguar Wildlife Center", that helps wild species that have been affected by the urban growth and "Centinelas del Agua" that promotes the care and conservation of water. We are committed to preserve this nature reserve, so people can continue to witness natures' gifts. We invite you to visit our social media for more information. We look forward to your next visit. Greetings!
Written December 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JacquelineWeiland
Atlanta, GA16 contributions
5.0 of 5 bubbles
Feb 2020
I did the Rio Secreto experience the last weekend of February. It was amazing! Gustavo was our guide and he did a FANTASTIC job. He gave the tour both in English AND German (which he's only been learning for 6 months on YouTube) and did a PHENOMENAL job! I was a little worried about caving being cramped or claustrophobic but these caves are massive and I was never uncomfortable. I also didn't realize that we would be served a scrumptious lunch at the end so that was an awesome surprise.

They do have a photographer follow you and take pictures and the pictures were beautiful though they were very expensive. It was around $25 USD for just 1 picture or $100 USD for all of them. As a result, we didn't buy any and I don't think anyone else in our group did either. I'm wondering if at a slightly lower price point they would sell more?
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kim P
1 contribution
5.0 of 5 bubbles
Mar 2022 • Friends
I am not normally one to write reviews but on this adventure I felt the need to share. Our trip to Rio Secreto was an excursion booked via Norwegian cruise line. We booked with friends and hands down was one of the most awesome experiences. I am so glad we did it! I felt like I might be nervous in a cave scenio and underwater but glad I did not let that nervousness change my mind. Our guide was Marite Apanco. She was 100% professional! You could tell she loves what she does and we had an absolute blast! So much beauty within the caves! She shared a wealth of knowledge with us. There was a little one in our group maybe 7ish-8 years old and she put her under her wing and gave her shared special attention and spotlight. I feel like she created a memory for that girl that she will take with her for years to come and have an increased wealth of knowledge. You are not able to bring cell phones or cameras in with you but have no fear your memories will be preserved via a photographer that follows your group and there is no pressure to purchase any of the photos at all but the price is not to outrageous.
They will provide wet suits and water shoes. I brought my own shoes. You will also have a secured locker to keep your items and be able to shower and change afterwards.
Don’t miss this adventure of a lifetime and ask for Marite to be your guide. You will not be disappointed.
Written April 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Mommaonthegeaux Thank you very much for sharing your comment. We are pleased to know that our mission to transform them through a unique journey to the bowels of the earth was a success. We continue to work every day to preserve this natural wonder that would not be possible without your help. We hope to see you again very soon in our nature reserve. Greetings!
Written April 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Barb
10 contributions
4.0 of 5 bubbles
Apr 2019
If you are looking for a low-key simple cenote to visit, this is a perfect choice. It does require walking over some awkward underwater rocks that are sharp. I don't snorkel and am claustophobic but I managed just fine with this cenote. Real respect for the cenote was evident by all staff. Our trip didn't include repelling or any other thrill seeking events. Warning though, you can't take your camera with you. The only reason I didn't go with a 5-star rating was the money gouging at the end. So be prepared...they entice you with unbelievable photos at the end and charge $99. We bought one photo for $35. Relatives said they were charged a different price for pictures from the same cenote the day prior to our trip.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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