Rio Secreto

Rio Secreto, Playa del Carmen: Tickets, Tours, Hours, Address, Rio Secreto Reviews: 4.5/5

Rio Secreto
4.5
8:00 AM - 3:00 PM
Monday
8:00 AM - 3:00 PM
Tuesday
8:00 AM - 3:00 PM
Wednesday
8:00 AM - 3:00 PM
Thursday
8:00 AM - 3:00 PM
Friday
8:00 AM - 3:00 PM
Saturday
8:00 AM - 3:00 PM
Sunday
8:00 AM - 3:00 PM
About
Mexico reveals its newly-discovered underground river: Very few places in the world boast conditions that make it possible to witness the extraordinary beauty of an underground river. Rio Secreto is a fantastic journey into a unique system of underground rivers and ancient caverns that reveals both the astonishing interaction of time within the interior of our planet and the miraculous existence of our lives. Come and experience this magical journey with us on your next vacations in Mexico.
Suggested duration
2-3 hours
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Admission tickets
from $79.00
All you need to step foot in the door.
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4.5
8,695 reviews
Excellent
6,965
Very good
1,293
Average
269
Poor
87
Terrible
81

nikkidietz88
5 contributions
Great tour but logistics could improve
Nov 2021 • Couples
The tour itself is incredible and definitely worth doing. I'm only giving 4 stars because the group size is too big for all the time it takes to provide and return gear (bikes/helmets/lights, and then wetsuit/shoes, etc.). Also because there should be more focus on the safety protocol - it was never mentioned that if you lose the group on the caves, to remain where you are...or the importance of keeping up with the group. Our guide spent 30 minutes going back to look for 2 girls who lost the group. They had snuck their phone on the tour, which you are not allowed to bring, and were staying behind taking pictures. I can see why they would not allow cameras because of this reason, but to charge $99 for the photos is shameful. The tour ended 1.5 hours later than scheduled so we had to skip the buffet to make our other plans. But the scenery and experience is stunning!
Written November 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sabrina G
Philadelphia3 contributions
We took 4 kids ages 10, 8, 6, 4.
Nov 2021
I'm writing this review because I had a hard time finding other reviews where families went with younger children. Rio Secreto is absolutely stunning. It was so cool to learn about how the formations came to be, and it was really fun to climb and swim through the secret river. Our guide, Nunes, was amazing!! He helped our youngest child the entire time while at the same time sharing interesting facts with us. He also packed some snacks for our family and had the foresight to grab plenty of things the children would enjoy. About an hour and a half in our younger kids started to feel cold from the water and the younger ones started to ask how much longer the trek was. If you're deciding between the different tours I would choose a shorter one rather than a longer one. It was so peaceful inside the river and we loved turning off all of our headlamps for a moment of silence. I hope this helps anyone who is thinking about going.
Written November 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KristenGChicago
Dallas, Texas14 contributions
Once in a lifetime experience
Nov 2021 • Family
TL/DR: We loved it, highly recommend! Bring yourself and your swimsuit - they have everything else you need, plus delicious buffet meal at the end!

Details: Our family (37M, 36F, 5M) did the basic tour this afternoon with Ari and Leslie. We were picked up and dropped off at our hotel; all you need is your swimsuit really. They provided everything else - lockers (to store any valuables or a change of clothes for afterward), water shoes, wetsuits, helmets with headlamps, life jackets and walking sticks to help avoid falls and injuries on slippery pavement and underwater stalagmites.

Before entering the cave, we got to participate in a Mayan ceremony to respect the history of this place they believed to be sacred. After a short walk through the jungle, we climbed down to the mouth of the cave. You're in the water almost the whole time you're inside the cave, a lot of it at least waist high, and the water's chilly but you get used to it fairly quick. Wetsuit is a must, though. Our 5yo did great, but we had to go a bit slower for him. Leslie stayed close to us so the rest of the group could go ahead, and we took our time.

We aren't super athletic and we did fine, but be careful if you have any leg or foot issues that make unsteady ground difficult for you to navigate. Injuries are definitely possible, though I feel all the right precautions are taken to prevent it (but you're in a cave, and caves are dark and slippery). I was glad for the helmet and walking stick as I bumped my head on stalactites and slipped a couple times!

There was a photographer to take photos if you like (no cameras/phones/GoPro's, etc. allowed). The photos can be purchased and yes it's expensive, but they turned out great so we bought the whole package (15 family photos) and it was worth the price to us.

The food at the end was a highlight too - a warm, authentic, delicious Mexican meal (included), which was great because we really worked up an appetite!

Don't overthink it, it's an awesome experience! 😎
Written November 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Michael E
2 contributions
Far exceeds expectations
Nov 2021 • Couples
Booked a private tour. Guide was an expert in the cave system and was able to make even inexperienced people very comfortable with being in and navigating the caves. Cave system is unreal and the whole experience exceeded expectations.
Written November 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Deborah C
Mesa, AZ5 contributions
Once in a lifetime, check it on the bucket list!
Nov 2021
Our favorite excursion, the cave is a just amazing, very healing and the guide was extremely knowledgeable. We recommend Aaron! He was very helpful, the photos were very nice, wish we could take our own but it is understandable since we are in water quite a lot and a camera would be very distracting.
Written November 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JHS
Lincoln City, OR2 contributions
Must do Adventure play in Playa!
Awesome underground easy walk combining canyoning without repelling with cenote gentle float. Amazing stellag formations. Wonderful guide - Imelda- who we loved- funny and quick whitted especially with our over 18 group! Perfect tour for anyone adventurous over 12. Serene, peaceful with a bit of fun physical activity. Not at all the same as cenote raft river float so don’t substitute one for the other. Do both while in Playa!
Written November 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Karen C
10 contributions
Must do adventure!
Nov 2021 • Couples
Rio Secreto is a must do if in the Riviera Maya! We were picked up in Playa del Carmen and brought to the reception area where we watched a short video. Pastries, sandwiches and non-alcoholic drinks were available for purchase. From there we got into a van for a 7km ride to the cave entrance. There we were given a locker for our belongings and changed clothes for the wet part of our adventure. We were asked to shower before entering to protect the waters of the caves. We were given water shoes, a wetsuit and helmet with lamp. Our tour guide Hector gathered our small group of 5 and proceeded through the jungle to a cave entrance where we had to duck low to enter an amazing underground world full of stalagmites and stalagtites! We followed a pathway through the caves sometimes ankle deep in water and other times swimming. There are alternative paths for those who do not swim. The caverns were beautiful! We saw bats and a strange looking spider with long skinny legs. We spent around 1-1/2 hours in the caves climbing over rocky terrain and taking in the sights. No cameras allowed due to the lack of natural light and delays caused in the tour but a professional photographer followed us the entire way producing very nice pictures (for purchase of course).
The experience was definitely worth doing and highly recommended it!

We then proceeded to dry off with a provided towel and change for the dry portion of our Plus adventure. We were given headsets with an audio tour as we walked into another cave of equal beauty! We learned about how old these caves were and the people who inhabited them throughout time especially the religious significance the caverns for these people. After exiting walked through the jungle to a traditional Mayan hut where a Mayan woman was making traditional corn tortillas and salsas to taste. They were delicious and authentically made over a fire!

We then proceeded to select our bicycles and rode a short ways through the jungle to the location where we repelled 100’ (or so) into a dry cave. Crazy cool! We rode our bicycles back and ended our tour with an air conditioned van to the restaurant for a buffet lunch. Beer is available for purchase there if you choose. There you can view your professional pictures and purchase individual pictures for $25US or all for $99US. (Tip if you buy one it is digital and comes with a bunch of general pictures you can share or print).

This tour was definitely a highlight of our trip to the Riviera Maya! Highly recommended!!!!!

Fyi, Booking with transportation is recommended since there are not taxis readily available. Be aware there is much walking over rocky terrain and areas where you may floating in your life jacket for those who may be concerned.
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

J H
4 contributions
Unique experience
Nov 2021 • Family
Great for active people. Biking through the caves was unique. Lots of information on the Mayan culture as well as the plants and animals around us. Victor and Anita were very good to us.
Written November 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Becky
London, UK31 contributions
Beautiful and Interesting
Nov 2021
We visited Rio Secreto on the basic package which included a guided tour of the underground river with the lovely Benito. The site is absolutely stunning!! We walked through parts and swam other sections. Benito gave us very interesting background of the site and information or the research and preservation that happens there as well.

We really enjoyed our tour but wish it was just a bit longer! If we came back we would definitely do the bespoke tour for a more private longer trip. I think it would definitely be worth the money.

The only thing we saw that wasn't great (and no fault of Rio Secreto and their staff) is that we saw some of the other guests touch the stalactites which we were very strongly told NOT to do as it kills them. It was a shame that some guests took no notice of this.

The buffet after was also delicious and a bonus as we hadn't expected food. The tacos were delicious!

Overall it's a great day out and we would highly recommend!
Written November 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

R L
Eau Claire, Wisconsin14 contributions
Rio Secreto
Nov 2021
Wonderful, unique cenote hike. It's a little harder of a hike than I expected, but Jorge got us through and gave us a wonderful experience.
Written November 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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