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Luma Tours Caribe

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Playa del Carmen, Mexico
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About Luma Tours Caribe
We are a small travel agency located in the center of Playa del Carmen, founded by LUCA who know nearly everything about the Riviera Maya and have been working as tour guides, and travel consultants on the Caribbean coast of Mexico for the past 10 years. We organize our own customized private or group tours and also collaborate with the best tour operators providing quality service at reasonable prices. We can offer you the best deals that help you get the most out of your trip, while staying within your budget. Our agency operates in different languages, including English, Spaninsh, French, Italian, and Russian. Please come and stop by at our new location: Calle 40 between 5th and 10th Av. See you soon!
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Hours Today: 8:00 AM - 9:00 PM
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Luma Tours Caribe
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airbornebaby wrote a review Dec 2019
2 contributions1 helpful vote
Luca at Luma Tours is awesome! Amazing service and invaluable advice and guidance for our trip. Not only were the tours and activities well organized and professional, at good prices, but he went out of his way to suggest other things to check out. Thanks to him we learned of the Alux cave restaurant and bar which we had a blast at, we learned about using collectivos and places to see along the route. He made our trip better and we thank him for it. Highly suggested tour operator and travel agency. Reliable and professional.
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Date of experience: December 2019
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Martina wrote a review Oct 2019
Bellinzona, Switzerland27 contributions31 helpful votes
Luca has been absolutely fantastic since the first day I texted him on WhatsApp. He was very clear about all the tours I had interest in and when I visited him in his shop he was very willing to give me more information about Playa del Carmen and places around here. After the tours he always made sure that everything went okay and that I enjoyed them. I recommend him 100%.
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Date of experience: October 2019
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PaulD_UK66 wrote a review Sep 2019
Leeds, United Kingdom7 contributions9 helpful votes
What an excellent trip. We booked a private tour with Lucas at Luma Tours and right firm our first contact, via WhatsApp, yes WhatsApp I didn’t realise the capacity of this app until using it for this trip, he was on the ball providing information, example itineraries, suggestions for our on board snacks and drinks etc, it was really refreshing to be treated this way rather than the clinical way the large tour operators deal with your bookings. On to our trip. We were provided with an English speaking guide, Tom, who was exceptional. His knowledge of the areas we visited was brilliant and he had plenty of time to explain things to us and always answered all questions, his control of time was excellent as well as we had a strict return to hotel time due to a dinner reservation. He made suggestions throughout the day of the way to carry out the visit to each area and suggestions of additional places to visit, in fact we finished the day swimming in a Cenote rather than visiting Ek Balam. Our driver Ivan was also very involved in the day and extremely accommodating, nothing was too much. The same can also be said for our boat pilot at Rio Lagartos, Marco. He made this part of the trip very special from ensuring we saw all the wildlife promised, including up close and personal with 2 Crocs, when I say up close we are talking 2 feet maximum..... also the lunch provided at Rio Lagartos was very good and traditional Mayan cuisine, our whole group enjoyed this I can honestly say that on our next visit to Riviera Maya we won’t bother with the larger operators and instead will ask Lucas to arrange all our trips, we know we won’t be disappointed. Thank you Lucas, Tom, Ivan and Marco
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Date of experience: September 2019
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Response from luma2urs, General Manager at Luma Tours Caribe
Responded Sep 13, 2019
Thanks a lot for this incredible review. We hope to see you and rest of family again around here for some more tailor made adventure . Luca LUMA tours Caribe
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Danejas wrote a review Jul 2019
Jamaica, New York42 contributions29 helpful votes
The service was exceptional...tour guide Sam was knowledgeable ...patient and so friendly and understanding....I would recommend the company for your touring needs....we did Tulum/Tankah
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Date of experience: July 2019
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Response from luma2urs, Manager at Luma Tours Caribe
Responded Aug 28, 2019
Thank you so much for your feedback! We hope you enjoyed your time in the Riviera Maya.
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Skylla714 wrote a review Jan 2019
3 contributions
One of the best experiences ever! Super professional, on time, helpful, caring and fun. They helped my family of 20 with one of them being in a wheelchair! have the best vacation ever. The tours were amazing, the food was great and the service was excellent. The team at Luma tours were cordial, attentive, friendly, super responsive, and as in Mexico they say it was bueno, bonito y barato. The price was super affordable, competitive and to be honest for the service was a bang for your buck. I would call them every time I m in Mexico.
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Date of experience: January 2019
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Response from lumatourscaribe, Owner at Luma Tours Caribe
Responded Feb 4, 2019
Thank you so much for your kind words, Claudia! We hope to see you guys again!
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