First let me start by saying that I almost did not rent through Prisma bc the reviews are awful…I mean, it really doesn’t get any worse. I was thinking of renting through a broker (Colleen) bc a 6 seater was only $95/day…a steal compared to the other options. But, then I saw the reviews and couldn’t stop with the whole…you get what you pay for concept. Our house had a concierge and she works with 2 cart companies. They were more expensive and their reviews were just as bad. Our concierge said, “all the carts are pretty much the same, it’s the service when there is in issue that matters most.” So, we said that if that’s true we might as well go with the cheap one!!! And we did. Prisma is a short walk from the ferry which we easily managed with 2 large and 1 small suitcases. They couldn’t find my reservation but quickly had it all sorted out. We were charged the quoted amount, and there were no surprise charges. The guy at the counter wasn’t the most outgoing but he wasn’t rude either. He did his job and that’s good enough. You do have to leave your DL with them which they give back when you return the cart. You pay in USD. They tell you that you can come back every 2 days and they’ll fill up your gas. The cart…was it fancy…no…did it work…yes. We just needed to get around in a working cart and we had no issues with ours. We did notice one headlight out but weren’t driving it at night anyway so we didn’t take it in to be fixed. We went back for gas once and the guy that helped us was so nice and friendly!!!! We did pay attention to other carts around town and mostly they did all look the same as ours. The Ciro’s carts did look nicer than most but they also cost almost double. Not worth it to us. We were happy with what we paid and what we got…and I would rent from them again for that reason.

Reviews are terrible of Prisma but they have the best price for carts on the island. We rented a big 6 seater for $105usd/day (Ciros quoted us 3000peso/day for the same size cart!). We reserved a cart back in November, picked up our cart in March with no issues and they had our reservation on file. Paid in USD and off we went. The cart wasnt fancy but it ran well, steered well and got us around the island. We had no troubles with it at all and swinging by their shop to get gas during our weekly rental was easy. Would definitely rent from Prisma again, especially with the cost savings!

We had a cart rented and paid for when Covid hit. Prisma was going to refund us but with Covid and being we’re Canadian they were struggling. We told them keep it and someday we’ll be back. Our day to go back to the island for a visit happened last week. I sent them an email and asked if we could get a cart for the couple of days that we were there. They said absolutely! The man at the front desk wasn’t the friendliest but after he checked with the owner he gave us a very nice cart. We are extremely grateful and pleased with the ethics this company showed and will absolutely rent from them again on our next trip.

We just returned from Isla Mujeres and rented a golf cart from Prisma while we were there. I booked my cart online a week prior to our arrival and am so glad I did. The day we picked up our cart, they had none left that hadn't already been reserved and paid for. Our golf cart had no mechanical issues and after speaking to other guests at our resort, and who rented directly from the resort, we learned that we paid far less than they did, and almost all of their carts had mechanical issues. They gassed up out cart when it ran low on fuel and were no trouble to work with.

We booked the cart ahead of time online. The place reached out to me via text where I was able to communicate when we arrived on the island and the cart was waiting for us when we got there. People working there were friendly and helpful. The only downside is we had to rent for the full day even though we only needed it for 4 hours.