Prisma Golf Cart Rentals

Prisma Golf Cart Rentals, Isla Mujeres: Address, Phone Number, Prisma Golf Cart Rentals Reviews: 3.5/5

Prisma Golf Cart Rentals
3.5
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.5
315 reviews
Excellent
124
Very good
65
Average
45
Poor
26
Terrible
55

haschemeier
Lorain, OH54 contributions
Family
Waited in heat for about 15 mins for a cart that was awful. Steering was very difficult. Refueling took forever . Would not use again.
Written August 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brad F
1 contribution
Family
We booked on their website and Prisma provided a great cart. Customer service was awesome - I’d rent from them again! June/July 2022
Written July 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cindy O
Chicago, IL9 contributions
Family
When we got there to pick up our Golf cart, it was ready for us. The man behind the counter was a bit grumpy but the other man that helped us in the cart was very sweet and kind. Rent your cart before you go. Because you never know if there will be a shortage due to lots of tourist renting them. We will definitely rent from them again.
Written May 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kate K
1 contribution
Couples
Worst golf cart place ever! We rented 2 carts from them for a week and had to return 2 of them due to a flat tire because was so bald and steering wheel issues. They shake so bad to the point you feel like you might crash. They gave us a lock with a bent key and it broke inside lock and they said we had to pay for it! They expect the customer to pay for their faulty equipment?! Then they tried to overcharge me because they didn’t know what day it was even though I showed them on the calendar. They are so rude and don’t care about your concerns. Worst customer service I’ve ever had! Do not rent from this company! Beware. Take a taxi or walk to where you’re going. Taxis are great and only cost 80 pesos to go anywhere on island ($4).
Written May 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

PolarBr
8 contributions
Family
I will start by NOT recommending this place,the attendant/owner is a cranky, cantankerous fellow who seemed more interested in watching videos in his tablet than helping customers. We had a reservation so the process of getting a cart was quick. As for the cart itself.. where do I begin.. the attendant tried to turn the key, and it did not work, so he spent a few minutes poking and wiggling it until he found that it would work by pressing the housing while turning the key, so that's what we did. The cart did not start no matter what we did, so we called the attendant who open the engine compartment, jiggled something and the cart finally started. When on our way we noticed the steering wheel had a huge amount of dead play where the wheel does not turn until you move it about 3 inches In either direction, this is quite unsafe and we had to reduce our speed or risk over-correcting and having an accident. The tires were balder than Vin Diesel and were in their last legs with the fiber underlayment showing In some spots. In summary , a bad experience and one I would NOT recommend to anyone.
Written May 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BarrioTravelers
San Diego, CA136 contributions
We reserved six of the large carts well in advance, confirmed with owner that everything was ready for our arrival, not once but twice. So what happens? We get there and there's no trace of our reservation. Employee is nervously rifling through some sheets of paper in a binder, that's when I knew this was not going smoothly. He then says we need reservation number. We presented that to him, but he still can't find jack. He then says we need the actual confirmation where the number of carts are spelled out. Okay, we got that to him, but he's still going through his binder with a concerned look on his face. Not good. What an archaic system. In this day and age, for a company not to have a simple automated process is beyond me. Even for Mexico, come on. When we produced actual emails from the owner where he tells us all is ready, the workers finally scramble to find us carts. Not sure where they get them from, but they were running out somewhere and producing one cart at a time. We lost an hour of our day waiting. The vehicles themselves run fine, a bit old, but no complaints with their performance. Kid from the crew with LA tattoo on his neck was very helpful. There's plenty of options when you hop of the ferry, we'll go that route next time instead of making reservations, which was not helpful. Or if we reserve, it will be with another company.
Written April 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kim B
Warren, MI99 contributions
We were easily able to reserve and pay prior to our arrival. I showed a printout of the receipt, and they kept one driver license while we had the cart. We were on the road in less than 10 minutes. We had no issues with the cart, and staff were outside when we returned at the day's end for quick parking and return of the license. While making the advance reservations, I specifically said that we were a party of four adults. They said they would return us to the resort at the end of the day. However, when it was time, they would not do it. It was not a big deal; we just took a taxi instead. I would rent from here again.
Written March 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ITL1124
Hendersonville, NC93 contributions
Family
Great group of guys. Every employee we interacted with for ten days were kind and informative. The large cart was definitely the fastest on the island . Dents, yep had them, a few clinks and clanks, yep had those also. Have you seen the way people treat the equipment? Fair price and no issues they have my business. Even returned me to ferry. Thanks guys see you next time.
Written March 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Philip H
St. Albert, Canada34 contributions
Couples
We had an adventure within an adventure. Our first cart we named Jalapeño but it was not very hot. It started off good but with 24 hours we could not make it up hills and had to push the cart manually. Then at 10:00 am the transmission went half way to downtown and we were stranded for over an hour. We booked a snorting tour so we’re in jeopardy of missing this. Thankfully a local resident called the Prism (prison) office for us and they picked us up and drive us to the north end of the island to make our trip. We were assured that a l other cart would be ready at 4:30 for us but it was not and we had to hang out till 6:30. Then we got a second cart but had to return the next day at 12:00 to exchange it. As we were staying at the far south of the island we made the drive back to be told we could keep the cart we had which we named piñata. Piñata had one headlight and the. Parking brake did work very well and we made sure to park on flat ground or where the wheels could be pushed against the curb. The kicker came when we found out the hard was it was not filled and had to lour gas into the cart. It was an adventure for sure and learned a valuable lesson to prebook with a more reputable company. Aah the memories…
Written February 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Frogpickle
167 contributions
Friends
They say that in Mexico a tourist is scammed every 60 seconds. If so then 50% of them happen at Prisma Cart Rental.
My experience, as you might have guessed from the *star* count, was awful. The carts rented out by Prisma are the dregs of the island. Bald mismatched tires are a comical touch to a litany of safety issues. The Brakes are worn to the point which they barely stop the cart. The alignment so out of wack that handling this jalopy is kinda guesswork. Oh… and the carts brake down constantly. Sure it was annoying that our cart would randomly stall out whilst in operation… but it totally died 6 hours after renting. I had to push it back to the hotel. The place closes at 5pm so yea, we had to use the islands taxi services instead of the cart we rented.
Did I mention that they have signs and advertise that they accept credit cards…. But when you get there say it is broken? And from conversations with other customers… it’s been broken for years.
Every other cart on the island has a chain lock. You wrap it around the steering wheel to secure it from theft… but at Prisma they refuse to supply one. When I protested three of the guys there got very loud and confrontational.
Oh yea! They give you very little gas and refuse to refill you until you completely empty the tank. This is annoying considering there is no gas gauge so you have to repeatedly revisit the guys at Prisma and beg them for a drop of gas… which they refuse and pretend they are doing something on their phones… they truly just stare at the home screen not actually doing anything on their phones. But other than all that stuff they are awesome!
Written January 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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