Puerta Maya
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4.0
4.0 of 5 bubbles143 reviews
Excellent
43
Very good
62
Average
22
Poor
4
Terrible
12

CaribMark
Charleston, SC148 contributions
2.0 of 5 bubbles
Dec 2023 • Couples
Puerta Maya is basically a shopping mall with shops selling everything from cowboy boots to souvenirs as well as some eating and drinking establishments. Every place there has to give a percentage of sales to the cruise lines and that means higher prices for the convenience of not leaving the Port. We were much happier taking a $10 taxi ride to the town, visiting the museum and doing a bit of shopping at shops and booths operated by locals. Even found great food and drinks at very reasonable prices near the towns market square. You're forced through the Port madness to get to a taxi but better off experiencing real people than those approved by the cruise lines.
Written December 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennifer V
Vail, CO19 contributions
1.0 of 5 bubbles
May 2018 • Family
I purchased a diamond and tanzanite ring from Plata Maya located in Cozumel, Mexico while on vacation with my family on June 1, 2018. At the time of purchase, I was told by the salesman that the oval tanzanite and diamond stones where authentic and set in a platinum setting. I was also informed that the merchant would email me a certificate of authenticity (please note where the salesman had me include my email address on the bottom of the receipt.) When I returned home, I waited several weeks to receive my certificate of authenticity from Plata Maya, but never received one. I took the ring to be appraised and was informed that the stones were not authentic. Under the advice of Capital One, I contacted the merchant on June 6 and June 7 regarding this issue, but the company never replied. In a letter from Plata Maya sent to Capital One on June 27, 2018, the company freely admits that the stones are synthetic and the ring is set in a sliver setting (see enclosed document.) Clearly this merchant took advantage of me and who knows how many others.
Written August 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michelle C
Raleigh4 contributions
2.0 of 5 bubbles
Jun 2016 • Family
This jewelry store sells fake diamonds! I bought a pair of what I thought was real diamond earrings only to come home and have an appraiser tell me they were fake. The return policy printed on the receipt only reimburses you for 80% of the purchase price. They know what they are doing - they are getting paid either way! This store is right down the road from the port.
Written July 7, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jandmcart317
Bedford, IN235 contributions
1.0 of 5 bubbles
Sep 2017 • Couples
Cozumel has gotten increasingly worse and the policia won't be much help. Keep everything as a buyer beware. My mother handed a $20 bill for a $5 shirt in Puerto Maya a a shop called Red and only got $5 back. The shop keepers insisted she did not. Taxi drivers overcharging at the dock. Walk away and don't pay more than $5-$6 to any beach. One cab group tried to charge us $21 a person to go to a beach club. Found another taxi to take us for $5 each person. Even exchange rate scams exist in the most familiar stores like Cariloha and Hard Rock Cafe. It seems Cozumel is full of crooks now. Do the owners of these chains know they are being taken to the bank too? Buyer beware Cozumel needs some revamping.
Written September 21, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rettaron07
3 contributions
4.0 of 5 bubbles
Sep 2016 • Couples
Me and my husband went on a taxi ride around the Island. We asked our driver to take us shopping where they sell Real Diamond rings.. He took us to Plata Maya. DO NOT BUY THE JEWELRY. IT IS NOT REAL. We were bamboozled. Antonio reiterated time and time again that we were purchasing REAL DIAMONDS. We purchased a ladies chocolate and white Diamond ring (at least we thought we did) Made it back to the US had the ring appraised and it wasn't worth a 4th of what we paid for it. Now the souvenirs are reasonably priced.
Written October 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FranCarrollton
Dallas, TX156 contributions
3.0 of 5 bubbles
Jun 2018 • Family
So, my daughter and I visited Cozumel for 4 days. We jsut returned on the 25th. We visited the Chankanaab Park one day, passing by Puerta Maya. Many shops, restaurants and clean areas. On the way back I asked the driver to stop us there as we wanted to explore the shops and have a drink. He said he would but warned us that we couldn't shop there! It is ONLY for cruise passengers, as they ask you for your cruise ID. Supposedly these are Duty free shops. So, we continued to the city centre, where we were staying. The city center is only 5-7 minutes from Puerta Maya. Taxis will charge about $3USD each way to take you there. See other shops, the plaza, and more. The Palmeras restaurant right in front of the Ferry terminal has good food and prices. Great service, too. Starbucks is there as well. And if you feel adventurous, and have enough time, you can take the 30 minute ferry to Playa del Carmen, for $20USD RT. Spend a few hours in P del C. and come back to Cozumel in the evening. Ultramar ferries run until 10P.
Written June 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lets cruise
Miami, FL1,063 contributions
5.0 of 5 bubbles
Dec 2018 • Solo
Puerta Maya is one of the favorite ports especially for cruise crew, but for passengers as well. There is couple of good restaurants and bars right in the port (if you are in a rush). You can also find a lot of souvenir stores, jewelry stores and pharmacies. Taxi service from this port is very nicely organized so you wont get overcharged, you know exactly how much you will pay for your destination. You can even walk to downtown from here.
Written November 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Grace L
14 contributions
1.0 of 5 bubbles
Sep 2019 • Couples
We visited September 25th, 2019. We rented a scooter for $40/daily. During our trip around island my boyfriend tried to turn around to check out a cool look out point. Well the scooter and me both fell into some soft brush on side of road. Thankfully I was fine and not hurt and I broke the scooters fall so it was fine too lol. We got a little lost on way back(the map the scooter company gave us was not good at all) asked for directions and figured we were going in wrong direction. Finally we made it back and as soon as we got off they said “oh you had an accident?” My boyfriend being an honest person. Said yes in some bushes but it was soft landing nothing major. They start inspecting the scooter over and over. Now mind that this scooter was a bucket of junk from beginning. There was a portion of seat missing, several previous scratches, and major wear and tear. We should of took pictures previously to renting it but we never thought something like this would happen. Well they kept my boyfriends cruise card as “insurance”. They told us that we caused 3 scratches around bottom and the cost would be $110 to fix it!!!!!!! And they refused to give back or know where his cruise card was until we paid them. I have never in my life felt so scammed or taken advantage of. The scooter itself didn’t even look worth $110 to me. After 20 mins of back and forth and feeling extremely uncomfortable they took $50 and finally gave us his card back. My whole impression of Cozumel was tarnished after this encounter and I will continue to warn people who may be naive like I was. How bad the SCAMMERS are in COZUMEL!!! So please if traveling here do not rent a scooter/car/buggy from anyone and especially not the company Rentadora Sian Ka’an.
Written October 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tammie P
Darien, IL4 contributions
1.0 of 5 bubbles
Feb 2019
Do not buy jewelry from Plata Maya Jewelry store located in one of the gift stores. I was sold, what I was told was a Tanzanite stone with bagette diamonds. I asked for the authenticity and he handed me a paper saying that that was the authenticity. He also told me how much it was going to cost in US dollars and wrote that amount on the receipt but rang it up in pesos. My first clue he was crooked was when I got back to the ship I pulled up my credit card account and I was charged way more than he wrote on the paper. I then started to question the stones and whether they were real or not. When I got home, I took it to a gemologist and my instincts were correct. All stones were fake. Not a real speck of diamond or Tanzanite in the ring. The ring was also sterling silver and not silver. Thank goodness I have a wonderful credit card company and they are working on getting my money back since the company was so deceptive. I guess I just wanted it to be real so bad and I believed these crooks, they play the part well, I thought maybe I was over reacting. However, unfortunately for me, I was taken, don't let it happen to you.
Written February 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Scott E
Maryville, TN232 contributions
5.0 of 5 bubbles
Aug 2017 • Family
We stopped here on a cruise and this place is stunning, from the white sand to the beautiful blue waters. It was an absolute delight to shop in this little area and there is a small beach here as well. The rum cakes are extraordinary and fresh. Now, there are many tales about how you have to be careful how much you consume, or, don't let the kids eat any because of the rum. While there actually is real rum in these cakes, I assume that you would have to eat at least a truck load or more before you registered on a breathalyzer, if at all, ever, so I say kids, eat away. The prices are good and there is some haggling to be made, if not expected. There are a couple of locals in the customs shop, one dressed like a native warrior and the other like a vaquero (Mexican cowboy) and they are covered from head to toe in what looks like copper, and they look just like statues. This is a great photo op and they are all to happy to pose with you, don't forget to tip a little. The city limits are just outside the front gates and there are plenty of taxis on site, just waiting to wisk you off to your next adventure. My daughter wanted to swim with the Dolphins so we went to an aquatic park just to the north of the port. It was about 4 or 5 miles away and the charge was $12.00 each way, you can walk there, via the beach, if that's your thing but, I feel it's a much better trip if you just shell out the dinero, actually they take U.S. Currency. All in all this was a really great trip and the locals are very friendly, but beware, the taxi drivers claim to "not have correct change"and they are very insistent on that. My best advise to the wise, bring lots of small bills to make exact change and then, if you want to tip, you can, also understand their number one goal is to make as much money as possible in the short time that you are there, so, if you are venturing out, find others that are going to the same place or vicinity and share a taxi, they use vans and there is plenty of room for 4 to 6 people. There will be an usher at the taxi stands and they are notorious for trying to split people up, even if they are going to the same place so they can make more money by taking two taxis, when one would have worked. Stand your ground and insist, after all, they would rather have some of your money, than None at all. Just use some common sence and it will be a great trip, I don't think they are bad people at all, I just think that it's such a poor country, that some of them have to be natural hustlers. Hope you have happy and safe traveles.
Written July 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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