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Matis de morelos s.a. de.c.v.

Review Highlights
No opinion of the jewlery store, just a rip-off for the "free trip" we were promised

So...we stayed at the Royal Sands and was promised a "free" trip to Tulum if we sat through a... read more

Reviewed November 4, 2018
Judy S
St. Petersburg, Florida
Pushy, overpriced

Visited to specifically look at some jewelry and view the "factory". What a waste of time. Super... read more

Reviewed November 3, 2018
via mobile
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Traveler Overview
  • Excellent13%
  • Very good15%
  • Average13%
  • Poor12%
  • Terrible47%
Travelers talk about
“silver ring”(2 reviews)
“sales person”(3 reviews)
Suggested duration: < 1 hour
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Av. Rafael Melgar#457 entre calle 5 y 7 sur, Cozumel, Mexico
+52 987 869 1933
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Reviews (72)
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1 - 10 of 63 reviews
Reviewed 4 weeks ago via mobile

We were offered the free trip in a paid taxi at first we were I little unsure told the staff are pushy, after reading the reviews but loved the place .We spent about 45 minutes in the shop by choice yes the staff follow you...More

Date of experience: November 2018
Thank 400karenl
Reviewed November 4, 2018

So...we stayed at the Royal Sands and was promised a "free" trip to Tulum if we sat through a presentation. The "free" trip was transportation to/from, a stop at Matis Jewelry Store, a stop at the Tequila Factory and lunch with a trip to Tulum....More

Date of experience: October 2018
Thank Judy S
Reviewed November 3, 2018 via mobile

Visited to specifically look at some jewelry and view the "factory". What a waste of time. Super overpriced stuff! Same with Tequilla "factory". Don't waste your time on your vacation unless you're bored out of your mind, have hours to waste, and don't mind grossly...More

Date of experience: November 2018
Thank GARY W
Reviewed October 21, 2018 via mobile

This is not a factory or a factory tour of any sort. It is a jewlery store where we were dropped off and then salesmen followed us around really pushing you to buy or try on things. Not worth the stop or time.

Date of experience: October 2018
3  Thank Tony M
Reviewed August 23, 2018

I bought my wife a ring there for our 25th anniversary and also purchased a ring for my daughter as well. A week after we returned to the U.S. stones had fallen out of the rings already. There is no way of contacting them for...More

Date of experience: July 2018
5  Thank Gary P
Reviewed August 9, 2018

I purchased a ring and bracelet set of the light color changing stones. The set was beautiful; however, when I wore the bracelet when I returned home, one of the stones fell out. I contacted Matis immediately because I was assured by my salesman Ahmed...More

Date of experience: June 2018
1  Thank Mary A
Reviewed August 7, 2018

Enjoy the free ride, but don't buy anything there. I bought my wife a nice "silver" ring, and less than a year later the main stone fell out. Furthermore, it is not full silver. It had a thin lining of silver on the outside that...More

Date of experience: September 2017
1  Thank Caleb H
Reviewed July 27, 2018

while at the matis jewelry store in our resort i was looking for a turquoise ring ,but didnt care for the selection. the person in charge suggested taking a free ride to and from the factory. i did buy a few different items being told...More

Date of experience: May 2018
2  Thank dale124ca
Reviewed July 10, 2018 via mobile

STAY AWAY FROM THIS PLACE. This is a warning to everyone that wants to take the tour to Playa del Carmen 5th Avenue. First off before you're even able to get to Playa del Carmen you have to stop at two locations and spent 45...More

Date of experience: July 2018
3  Thank Josh M
Reviewed July 10, 2018

Too aggressive from the moment you walk into the store. There are beautiful gems in there but you shouldn't be pressured into buying them. Boo Expedia for false advertising.

Date of experience: July 2018
3  Thank Noorene H
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