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Diamonds International

Certificate of Excellence
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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number:
+52 800 515 3935
Website
Description:

Diamonds International is the largest duty free jeweler in the world....

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.

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TripAdvisor Reviewer Highlights

Read all 1,258 reviews
Visitor rating
  • 705
    Excellent
  • 170
    Very good
  • 85
    Average
  • 50
    Poor
  • 236
    Terrible
Fantastic Customer Service

I bought a nice limited edition watch while visiting their location in Cozumel, Mexico, however when I returned home and did some research on the watch I found out I had been... read more

4 of 5 bubblesReviewed 1 week ago
boolam1
,
Vancouver, Canada
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1,258 Reviews from our TripAdvisor Community

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Showing 1,246: English reviews
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW via mobile

Fred,Fred,Fred, Thank you so much for once again assisting my husband and I with the jewelry purchase of a lifetime! The cab trip to downtown was a breeze! Thank you to Bill who sealed the deal!

Helpful?
Thank carolyn i
Great Neck, New York
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

I needed the clasp of a new chain replaced and was directed to a link. I met Bert C online and he supervised the entire transaction through emails and phone calls from start to finish over a period of several weeks. I have received my chain and it is perfect. Bert is knowledgeable, efficient, patient and polite. It was a... More 

Helpful?
Thank Marty D
Puerto Limon, Costa Rica
1 review
5 of 5 bubbles Reviewed 5 days ago NEW

I needed a diamond replaced in a ring I bought in 2010. Bert with DI provided exemplary service. He called and emailed me every step of the way to ensure they received my ring, cost of repairs, how long it would take to fix and then to make sure I got the ring back safely. I was more than impressed.... More 

Helpful?
Thank NDG211
Hartford, Connecticut
Level Contributor
63 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW via mobile

Every DI in every cruise port is exactly the same. High pressure salespeople who look at Americans like fresh meat. I was collecting those dopey little charms since our cruise stopped at a number of ports. I can not speak to quality of diamonds or price as my bracelet is not real gold and it was free with a coupon,... More 

Helpful?
Thank wendellb67
Godstone, United Kingdom
Level Contributor
34 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Although I have stated that our visit was March 16 it was in fact December 15 but for legal reasons I have not been able to post this previously. We visited Diamonds International while on an Oceania cruise in December 2015 and have still not had a satisfactory conclusion despite hours, days, weeks, months of stressful effort! Please be warned,... More 

Helpful?
Thank stevenson777
Gardiner, maine
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 days ago NEW

I bought a beautiful Korite Pendant, and they even gave me an adjustable chain. I dealt with Chino, he was great. So if your looking for something beautiful to take home from your Cozumel Vacation trip, Se Chico at Diamonds International.

Helpful?
Thank JeepGirl0114
Vancouver, Canada
1 review
4 of 5 bubbles Reviewed 1 week ago

I bought a nice limited edition watch while visiting their location in Cozumel, Mexico, however when I returned home and did some research on the watch I found out I had been given the wrong box with my purchase. I immediately contacted customer service and was put in touch with Melanie and told her of my problem, which she then... More 

Helpful?
Thank boolam1
1 review
5 of 5 bubbles Reviewed 1 week ago

Had to send a ring back as unfortunately a diamond fell out and could not find it . I had the pleasure of dealing with ARY from the New York dept from start to finish . Great help in getting the ring there and repaired and returned to the uk . Kept me informed when they received it and how... More 

Helpful?
Thank Dean S
Murrells Inlet, South Carolina
1 review
5 of 5 bubbles Reviewed 1 week ago

We visited this jewelry store not looking to purchase anything but to get a free charm for my bracelet. Kanhan Kotai greeted us with a smile and gave me my charm. She asked if we'd be interested in seeing anything else, and proceeded to help us without being pushy. She had such a pleasant personality and informed us of the... More 

Helpful?
Thank loralynnhs
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

It seems like a great place to purchase diamonds for a great price ... put buyer beware ... things are NOT as they seem ... the quality is not what it should be and the craftsmanship is awful ... got a $3,500 ring and in less that 2 months the stone shifted and a month later the stone fell out... More 

Helpful?
1 Thank Julie R

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?