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Diamonds International

Certificate of Excellence
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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number:
+52 800 515 3935
Website
Description:

Diamonds International is the largest duty free jeweler in the world....

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.

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TripAdvisor Reviewer Highlights

Read all 1,236 reviews
Visitor rating
  • 692
    Excellent
  • 166
    Very good
  • 83
    Average
  • 49
    Poor
  • 234
    Terrible
Tanzanite

We were interested in purchasing a loose stone and went to the diamonds international store. We had a very good buying experience here. When they didn't have what we wanted in... read more

4 of 5 bubblesReviewed 5 days ago
Melody P
,
Kelowna, Canada
via mobile
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1,236 Reviews from our TripAdvisor Community

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Showing 1,224: English reviews
Hopewell Junction, New York
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

We had a small diamond fall out of my wifes ring after almost 3 years. Since we were repeat customers they took care of fixing it for no charge. They kept us updated weekly during the repair process. Great company to do business with.

Helpful?
Thank Jasjake
Rockledge, Florida
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

We wanted to upgrade my wedding ring set and happened to wander into Diamonds International to look at their rings. We ended up walking out with a new setting for my diamond and we couldn't be more thrilled with it. Yanely Sosa assisted us and she was very professional and most attentive. Great experience!

Helpful?
Thank Brenda H
Kelowna, Canada
Level Contributor
211 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

We were interested in purchasing a loose stone and went to the diamonds international store. We had a very good buying experience here. When they didn't have what we wanted in stock our salesman Alejandro walked over to the tanzanite store and brought back a couple of loose stones that he thought we would be interested in based on our... More 

Helpful?
Thank Melody P
Palm Harbor, Florida
Level Contributor
135 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

What a wonderful experience here shopping for our anniversary while on our cruise on Celebrity Reflection! Erick and Juan were knowledgeable and helpful while we chose a watch for my husband and a beautiful diamond piece for myself. Everyone in the process was professional and patient. Hopefully we will be back this way again soon and we will stop by... More 

Helpful?
Thank winrobaaa
New Milford, Connecticut
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Good morning Pilar, I wanted to express our thanks to you, ________, and all involved on behalf of my sister in law, __________ who is over in Ireland. We received her ring yesterday exactly as you stated and it looks beautiful! You all came through beautifully and I am sure she will be delighted to have it back when we... More 

Helpful?
Thank bill p
Jeffersonville, Indiana
Level Contributor
16 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 days ago NEW

We visited the diamonds international in Cozumel as a port on our Royal Caribbean cruise. We had purchases a necklace in Roatan at the diamonds Internaional there. We found something in Cozumel we liked better. We were able to exchange the piece we purchase in Roatan for the new piece and were given the price we paid for the original... More 

Helpful?
Thank Allen R
Overland Park, Kansas
1 review
5 of 5 bubbles Reviewed 1 week ago

I had the benefit of Jasmine (on the cruise ship Fantasy) and the combination of her and Ulises Valencia made it a very enjoyable experience. When I asked to see jewelry that they didn't have in stock at the moment, they went out of their way to bring in the jeweler that was actually making the piece. He arrived a... More 

Helpful?
Thank jeff2265481
Asheville, North Carolina
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

I contacted Diamonds International about a problem I had with my men's ring. Mayra from customer service contacted me back, whereby I sent my ring back to New York for review and evaluation. During this time Mayra always kept me informed about what was going on and always emailed me should I have had a question. After agreeing on the... More 

Helpful?
Thank gsmnp
Rochester, New York
1 review
5 of 5 bubbles Reviewed 1 week ago

While on a cruise vacation, we stopped at DI Cozumel. We looked at watches and tanzanite jewelry. Gonzalo Agular was extremely genuine in his answers to me and answered all of my questions to make the best decision. Definitely go see Gonzalo Agular when you are in Cozumel. I definitely will go back to see him. Thanks Gonzalo!

Helpful?
Thank KarlGiel
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to review our store and service, we are delighted to hear you received great service from Gonzalo in our stores! Ill make sure he receives your compliment, We hope you enjoyed a wonderful vacation and visit us in Cozumel again soon, More 

Victoria, Canada
1 review
1 of 5 bubbles Reviewed 3 weeks ago

i had decided going on this trip to Mexico and staying at a resort that I was going into playa de Carmen to diamonds international to purchase an ammolite bracelet and earrings to match my necklace and ring I purchased in Nassau. Well when I went Ito DI thee was no one in the store and the employees where just... More 

Helpful?
Thank bluedolphin2011
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to let us know about this previous experience you've had in our stores, on behalf of Diamonds International I want to apologize for what you went through in our stores and would like you to please contact us at tripadvisorcozumel@shopdi.com so we can turn this situation around for you, we are... More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?