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Diamonds International

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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number: +52 800 515 3935
Website
Description:

Diamonds International is the largest duty free jeweler in the world....

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.

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TripAdvisor Reviewer Highlights

Read all 1,171 reviews
Visitor rating
  • 652
    Excellent
  • 156
    Very good
  • 81
    Average
  • 49
    Poor
  • 223
    Terrible
Jewlery

Great place to buy jewlery! The one drawback, unless you enjoy it, is they do not know the meaning of the word "no". While our sales person was great the manager just kept... read more

4 of 5 starsReviewed 1 week ago
trumpetarrow
,
Myerstown, Pennsylvania
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1,171 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great customer service from Ulises Valencia. I simply love my crown of light,definitely will be back.

Helpful?
Thank jgcmnd
Wexford, Pennsylvania
1 review
5 of 5 stars Reviewed 6 days ago NEW

Worked with Erick Eugenio. Awesome customer service. Shopped quite a bit for a watch, he was very patient. Purchased and they sweetened the deal for my wife. Will definitely go back the next time we're in port. Great place to shop!

Helpful?
Thank Brian C
Springfield, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Went to DI on a cruise recently. I have a watch fetish but have a hard time finding watches that fit my big wrists. I have always wanted a Movado watch and they where awesome to deal with, they agreed to add the links required to make it fit. Also, they where great to deal with for my wife and... More 

Helpful?
Thank Jwells3636
1 review
5 of 5 stars Reviewed 6 days ago NEW

Every time I visit Cozumel I shop at Diamonds International. I have purchased jewelry from them on 5 occasions to date. I always receive exceptional service and a great value for high quality pieces. The staff is very knowledgeable and friendly. At our latest visit this September our salesperson Ulises Valencia assisted us in the purchase of my engagement ring.... More 

Helpful?
Thank Dawn B
Washington Court House, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I had a great salesperson, his name is Miguel. The general manager's name is Ruth. We had excellent service. We were at the Diamonds International store in Honduras.

Helpful?
Thank Connie Z
Myerstown, Pennsylvania
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to buy jewlery! The one drawback, unless you enjoy it, is they do not know the meaning of the word "no". While our sales person was great the manager just kept insisting we had to buy more.

Helpful?
Thank trumpetarrow
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to review our store and service, Your feedback is highly appreciated, we hope you had an amazing vacation, and visit us again in your next trip to Cozumel, More 

Camarillo, California
2 reviews
5 of 5 stars Reviewed 1 week ago

I had a stone which fell out of the ring I purchased, over a year after it was purchased. Although I did have to pay a very small fee (under $100), they were extremely accommodating and fixed my ring. I as very happy with the process and the response time. Their customer service was excellent.

Helpful?
Thank Kim D
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs. Kim, Thank you for taking your time to review our store and service, We are glad to know our costumer service took care of you, We hope you visit us in your next vacation, Have a lovely day, More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Marcela Meza was a great sales person. I did not feel pressured and enjoyed my experience while shopping!

Helpful?
Thank Nicole C
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs Nicole, Thank you for taking your time to review our store and service, We are delighted to know Marcela took great care of you I will make sure she receives your compliment, We hope you had a great vacation and visit us again soon, More 

Amarillo, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

The store was beautiful and showcased some very beautiful jewelry but my favorite part was the service. Liat was very helpful and a joy to be near. She found us a very good deal on Tanzanite. I highly recommend Liat and Diamonds International.

Helpful?
Thank rlwill825
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to review our store and service, We are glad to know you enjoyed our store and service, I will make sure Liat receives your compliment, We hope you had an amazing vacation and visit us again, Have a lovely day, More 

Dublin, Ireland
1 review
5 of 5 stars Reviewed 2 weeks ago

I have to say Melanie in customer service at Cozumel was excellent. Dealing with Melanie made the experience effortless, she was very professional and efficient and was a great help to my wife and I in our dealings with DI. Thanks again.

Helpful?
Thank michaelmcgeary1961
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to review our store and service, We will make sure Melanie receives your compliment, Have a lovely day, More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Diamonds International and other visitors
22 questions
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New York City, New York
2 months ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?