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Diamonds International

Certificate of Excellence
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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number: +52 800 515 3935
Website
Description:

Diamonds International is the largest duty free jeweler in the world....

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.

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TripAdvisor Reviewer Highlights

Read all 1,154 reviews
Visitor rating
  • 640
    Excellent
  • 152
    Very good
  • 81
    Average
  • 49
    Poor
  • 223
    Terrible
Sad it broke

I purchased a sterling silver Rigby with a tanzinite stone. I love the ring and the setting. The staff was very friendly and not pushy. Sadly the band broke this morning and I... read more

4 of 5 starsReviewed 2 weeks ago
RTCounts
,
Fort Worth, Texas
via mobile
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1,154 Reviews from our TripAdvisor Community

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Showing 1,145: English reviews
Brentwood, Tennessee
1 review
1 of 5 stars Reviewed 2 days ago NEW

My husband and I took a RC cruise back in 2015. One of the ports for this cruise was Cozumel. And one of the suggested shopping places highly recommended by RC is the forum shops. RC does a heck of a big promotion pushing the shopping, so I imagine they get quite a kick back. These stores do a big... More 

Helpful?
Thank cindyjchambers
Orlando, Florida
1 review
2 of 5 stars Reviewed 2 days ago NEW

I recently bought an alexandrite and diamond pendant at Diamonds/Tanzinite international in cozumel we were directed there buy the cruise shopper I am concerned that it is not what I paid for as no actual certificate of authenticity came with it i.e. a GIA or any such certification like you would get with mark henry I got a written certificate... More 

Helpful?
Thank sdjwisteria
West Des Moines, Iowa
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hugo was absolutely wonderful in helping me out to obtain my promised refund for the Mexican taxes on my purchase.

Helpful?
Thank ballardrenee
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to review our store and service, We are glad to know you were promptly assisted, Hope you visit us in your next vacation, Have a lovely day, More 

Texas City, Texas
1 review
3 of 5 stars Reviewed 1 week ago

We were on a Carnival Cruise (Triumph) November 2015. We were told to see Hector Haro. Hector sold us a very pretty Crown of Light Diamond ring. We paid a large amount for this ring. Started reading reviews, and had a very sick felling in our stomachs. We had it appraised and it praised out wonderfully. Our problem is we... More 

Helpful?
Thank cjones1214
ATekel, Manager at Diamonds International, responded to this review

Dear Mr Jones, Thank you for taking your time to review our store and service, We are delighted to know you had a great experience, About Money Back please email me your folio number full name of purchase and date to tripadvisorcozumel@shopdi.com and I will gladly follow up Have a lovely day, I will be awaiting your email, More 

Rockaway Park, New York
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful experience at the tanzanite international in Nassau, Bahamas which is affiliated with diamond international. It was our 36 anniversary and my husband and I had a coupon for baby tanzanite posts. We were greeted by Philip Newton. It was his first day on July 13. Philip and his manager weren't pushy but they wanted me to... More 

Helpful?
1 Thank Celeste P
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs. Celeste, Thank you for taking your time to review our store and service, We are delighted to know you had a great experience and that Philip and Abigail took such great care of you, Welcome to Diamonds International Family and hope you visit us in your next trip, Have a lovely day, More 

Cardiff, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Whilst on a Cruise with P&O, I purchased a Diamond Ring for my wife's 60th birthday from DI in Gran Caymen. My wife was delighted, the ring was beautiful, of excellent quality and value for the purchased price. Unfortunately after we came home, my wife noticed that one of the smaller Diamonds had become missing. I contacted DI Customer Services... More 

Helpful?
1 Thank hjhopkins
ATekel, Manager at Diamonds International, responded to this review

Dear Mr Hopkins, Thank you for taking your time to review our store and service, We are delighted you found a piece you love, We are glad to know Fernando took the best care of you I will make sure he receives your compliment, Thank you for being a part of our Diamonds International family, Have a lovely day, More 

Fort Worth, Texas
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I purchased a sterling silver Rigby with a tanzinite stone. I love the ring and the setting. The staff was very friendly and not pushy. Sadly the band broke this morning and I have no idea what to do now. I have only had the ring for 3 and half months.....

Helpful?
1 Thank RTCounts
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Thank you for taking your time to review our store and service, Please email us at tripadvisorcozumel@shopdi.com with your purchase information we will get a costumer services rep to contact you as soon as possible and get your ring fixed promptly, We will be awaiting for your email! Have a lovely day, More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent experience at this DI. While on vacation my husband decided it had been a while since he bought me any jewelry. This is where we had been advised to look and they did not disappoint. Ulises Valencia made the purchase very easy and he was very helpful. We will visit again!

Helpful?
Thank Thomasfamily52004
ATekel, Manager at Diamonds International, responded to this review

Dear Thomas, Thank you for taking your time to review our store and service, We are very glad to know you had a great experience, I will make sure Ulises receives your compliment, We hope you had an amazing vacation and visit us in your next trip to Cozumel, Have a lovely day, More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

On a cruise earlier this year I purchased a ring for my 25th wedding anniversary. The ring purchased had a different stone than the one I ended up buying. The switch of the stones was done at the store while we were on this particular stop. I was able to pick up the ring the same day and take it... More 

Helpful?
1 Thank Christine S
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs. Christine, Thank you for sharing your experience with us, we are delighted that Claudia took the best care of you, We will make sure she receives your compliment, Have a lovely day, More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

thanks to Pilar, sending/repair/receiving my ring was easy and quick - she is VERY good and attentive to details - love my ring ;)

Helpful?
Thank sylvie324
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs. Sylvie, Thank you for taking your time to review our store and service, We are very glad to know Pilar took the best care of you, I will make sure she receives your compliment, Have a lovely day, More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Diamonds International and other visitors
19 questions
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New York City, New York
1 month ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?