Dive Paradise
Dive Paradise
4
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
Full view
About
Voted ‘one of the world’s best dive operators' in Scuba Diving Magazine’s Readers Choice Awards, Dive Paradise has been providing the best of Cozumel diving experiences since 1984. We are a PADI 5 Star Resort Dive Shop offering SCUBA diving trips, certifications, instruction, snorkeling, local excursions, and FUN. Dive Paradise has long been known as "the name you know and trust" for our dedication to diver safety and personal attention to client needs. Come see why we are #1 in Cozumel!
Cozumel, Quintana Roo, Mexico
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
546 reviews
Excellent
346
Very good
86
Average
46
Poor
34
Terrible
34
DeepWreckDiver
Dallas, TX251 contributions
Feb 2021 • Couples
This is our second time staying at the Hotel Cozumel and using Dive Paradise for shore diving. We always dive with another company because we don’t mind paying a decent amount more to have a boat/everything completely to ourselves (or very close to it). Dive Paradise is able to accommodate large groups however and the office staff has always treated us like gold.
Their prices are extremely reasonable and the customer service is always top notch. In fact I witnessed several people who I would find very difficult to remain polite with arguing with some of the staff members and they treated them more than fairly and were much more patient with them than I would have ever been. Remember, it is not the dive shops fault if the weather does not allow you to dive that day and it is also not their fault if you lost or forgot your equipment at home and they don’t have something that you want last minute especially being they multiple handle XL groups of people every single day.
I highly recommend them if you have a group of eight or more or if you are shore diving in front of the Hotel Cozumel. They are some of the nicest people on the island and we will definitely use them again when we stay here again!
Their prices are extremely reasonable and the customer service is always top notch. In fact I witnessed several people who I would find very difficult to remain polite with arguing with some of the staff members and they treated them more than fairly and were much more patient with them than I would have ever been. Remember, it is not the dive shops fault if the weather does not allow you to dive that day and it is also not their fault if you lost or forgot your equipment at home and they don’t have something that you want last minute especially being they multiple handle XL groups of people every single day.
I highly recommend them if you have a group of eight or more or if you are shore diving in front of the Hotel Cozumel. They are some of the nicest people on the island and we will definitely use them again when we stay here again!
Written February 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mat L
Sudbury, Canada23 contributions
Jan 2020 • Friends
Did 10 dives with dive paradise during my stay in Cozumel. Are dive master Jorjay was excellent!!! He is a great diver and very attentive to all the divers he is with. One of the best dive master I’ve had in Cozumel !! Took us to very cool spots and we saw many great creatures. The only issue with are diving was the dive shop.... bring passo and pay cash !! They will try and rob you!! DO NOT USE NYTROX!!!! They will charge you 17$ us extra per dive on top of the air that is already included
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sbear1324
Slidell, LA497 contributions
Aug 2020 • Friends
When our original trip plans got canceled we scrambled to find other options that fit our flight plan. Dive Paradise was the first dive operation to respond so they got the nod.
This could have easily been a five star or two star review. I choose four stars because our dive guide Jose and boat Capt. Roberto were top notch. They took care of our group and were very friendly.
The lower possible score was strictly related to the boat that our group was allotted. Open hull fast boat with zero cover makes for a blistering day of diving in August. Combine the topside conditions with swift water drift dives and you get some weary divers.
Fortunately our group are well seasoned divers and they just rolled with the hand we were dealt.
Overall it was a great few days of diving but bear in mind that this time of year the currents can be challenging and you better be comfortable with your dive skills.
This could have easily been a five star or two star review. I choose four stars because our dive guide Jose and boat Capt. Roberto were top notch. They took care of our group and were very friendly.
The lower possible score was strictly related to the boat that our group was allotted. Open hull fast boat with zero cover makes for a blistering day of diving in August. Combine the topside conditions with swift water drift dives and you get some weary divers.
Fortunately our group are well seasoned divers and they just rolled with the hand we were dealt.
Overall it was a great few days of diving but bear in mind that this time of year the currents can be challenging and you better be comfortable with your dive skills.
Written August 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
April S
Knoxville, TN1 contribution
Jul 2020
We booked a week-long dive package for a small group. The week consisted of daily slow boat transportation, two days of mechanical problems, and a day on the boat with the captain drunk!
This week the dive operation had about 25 divers from our hotel which was a tiny fraction of the usual number of divers. While operating at a limited capacity, I would expect outstanding and efficient service! But instead, we would ask each day to be on the other faster boats instead of the Aries which didn’t arrive until 8:30am each day and took about 1 hour and 45 minutes to reach the Palancar sites. In effect this caused us to return to the hotel after 2pm which gave us limited time for lunch before the 3pm afternoon dive. Therefore each day we lost approximately 2 hours of time that we could have been relaxing at the resort in comparison to the divers on the other boats who returned much earlier.
One day, the boat had mechanical issues which resulted in the Aries going even slower! On another day, the boat began having mechanical issues again and also the boat captain was drunk! This resulted in additional time delayed as the guides determined what steps to take. The guides requested another boat and captain for us to transfer to so that we could dive safely. But the fact that the dive operator put us in a dangerous situation and when we returned the staff did not acknowledge the situation nor offer an apology or refund was shocking and unacceptable!
The unsatisfactory service daily combined with the culmination of the entire week’s poor service is very disappointing and unprofessional. Over the course of the week communication with staff was unclear and inconsistent. We should have received compensation for the day we had the drunk captain at a minimum and for the entire week of substandard service.
The dive guides during the week did a great job getting our equipment ready and pointing out fish underwater including: Jorge 2, Sergio, Giovani, and Fernando.
We contacted Dive Paradise regarding our experience and they told us the captain was fired and they only offered us a two tank dive on our next visit for all of the problems encountered, but there will not be a next visit!
This week the dive operation had about 25 divers from our hotel which was a tiny fraction of the usual number of divers. While operating at a limited capacity, I would expect outstanding and efficient service! But instead, we would ask each day to be on the other faster boats instead of the Aries which didn’t arrive until 8:30am each day and took about 1 hour and 45 minutes to reach the Palancar sites. In effect this caused us to return to the hotel after 2pm which gave us limited time for lunch before the 3pm afternoon dive. Therefore each day we lost approximately 2 hours of time that we could have been relaxing at the resort in comparison to the divers on the other boats who returned much earlier.
One day, the boat had mechanical issues which resulted in the Aries going even slower! On another day, the boat began having mechanical issues again and also the boat captain was drunk! This resulted in additional time delayed as the guides determined what steps to take. The guides requested another boat and captain for us to transfer to so that we could dive safely. But the fact that the dive operator put us in a dangerous situation and when we returned the staff did not acknowledge the situation nor offer an apology or refund was shocking and unacceptable!
The unsatisfactory service daily combined with the culmination of the entire week’s poor service is very disappointing and unprofessional. Over the course of the week communication with staff was unclear and inconsistent. We should have received compensation for the day we had the drunk captain at a minimum and for the entire week of substandard service.
The dive guides during the week did a great job getting our equipment ready and pointing out fish underwater including: Jorge 2, Sergio, Giovani, and Fernando.
We contacted Dive Paradise regarding our experience and they told us the captain was fired and they only offered us a two tank dive on our next visit for all of the problems encountered, but there will not be a next visit!
Written August 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James C
Waco, TX5 contributions
Aug 2021
I had my dive "excursion" cancelled by the cruise/provider at the last minute. So I started emailing outfits to try and salvage my dive day. The folks at Dive Paradise really came through, they immediately reserved me a two tank dive from shore (what can you do, when you're constrained by "cruise time"?) with the hope of upgrading if they got another booking from a diver from cruise ship. They did not, so I was able to hire a divemaster/guide and two tanks for a great price and pay at the site because of the last minute deal, got a personally guide shore dive, AND we saw a beautiful Marlin too boot.
Again thanks to Dive Paradise for rescuing my trip.
Again thanks to Dive Paradise for rescuing my trip.
Written August 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra S
1 contribution
Aug 2021
The guides were ok. The shop itself is expensive for rentals, so bring the gear if you can. They are pretty inflexible on their schedules too. They will book you for a day but if they don't have a 4th person you either lose the dive or have to pay extra for that dive. We were 3 divers and I did a fair amount of work trying to find a 4th diver for a night dive and afternoon dive I already paid for. We did book a trip to the Cenotes through them and they have all my equipment sizes mess up. All the equipment was way too big for me. Until that point, I was giving them 3 stars but this incident was unacceptable. I confirm with them ahead of time and they still send the wrong sizes. Few divers use other dive shops after trying this one and they seem happier with the other dive shop. I will definitely use a different dive shop next time.
Written September 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Faith N
12 contributions
Aug 2021
The weather couldn’t have been lovelier for our first day of diving with Dive Paradise, and the water was so beautiful and clear! When we first arrived, the staff and instructors were very efficient with helping us get our paperwork done so we could quickly move on to the training. Our instructors, Omar and Gener, were super good-natured and funny as well as helpful during our training. We all trained to do the OPEN WATER e-learning-PADI Certification. We practiced several skills for our confined water dives, and then moved out to the open water for the second part. Several times I had trouble equalizing, and Omar and Gener waited with me and helped me descend separate times, which was comforting. The days of dive training were extremely tiring but very fun and rewarding. After our training, during our boat dive, I was worried that I’d have trouble equalizing again, but the divemaster, Jorge, told me that we’d all stick together and if I had any issues we could all return and drop me off back at the boat. It turned out that I was fine, and I dove successfully with everyone after all! We saw several reefs on the boat dive, and they were all alive and beautiful. It was an unreal experience, looking at all these creatures that I’d only seen on tv before. I’m glad that we got to dive with Dive Paradise, the friendly instructors made the already exciting experience of diving even more joyful and memorable.
Written September 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emiliano (Zapata) van Hanegem
Caronport3 contributions
Feb 2020
Just spend a week in Cozumel with a group of 15 divers diving with Dive Paradise. What makes diving with a group there so great is that for the week you get the same boat and crew so that they get to know your dive skills as well as interests and you get to know them and how they operate, makes things much smoother. I want to thank Julio at the shop and Jose, Anahid, Alejandro and the captain of the boat for a great and safe time. I was impressed with their selection of the reefs and their concern about the current and other factors that would impact our experience. This was not easy to do considering the range of experience that our group brought, but they did a great job.
The other factor that the dive center had to deal with was whether the port would be open or not, due to the strong winds, allowing the dive boats to come and pick us up.
This is out of their control as the harbor master makes that decision, on our first day the port was closed initially and then opened, but there was an issue with our dive boat not having the tanks loaded. So we got a complimentary dive on the house reef which turned out to be a good thing as we were able to do a thorough buoyancy check before heading out the next morning.
The other factor that the dive center had to deal with was whether the port would be open or not, due to the strong winds, allowing the dive boats to come and pick us up.
This is out of their control as the harbor master makes that decision, on our first day the port was closed initially and then opened, but there was an issue with our dive boat not having the tanks loaded. So we got a complimentary dive on the house reef which turned out to be a good thing as we were able to do a thorough buoyancy check before heading out the next morning.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clint D
4 contributions
Jun 2020
We (my wife and I) just returned after a week on the island, June 20 - 27. We dove 15 dives with Dive Paradise. We were on the Coqueta and had a wonderful time. We dove with Dive Masters Memo, Samuel, Jorge, and Antonio. All of them great guides. We were lucky to have the boat all to ourselves for three days. We like to dive slow and really look at things and they were all very patient with us. We also got a chance to dive with a wonderful photographer, Cinzia Barito, she was taking promo shots for Dive Paradise and took several of us. She put it together in a nice arrangement and played it for us. We took the opportunity and bought the photos she had of us. Check her work out by googling her name. Over all we could not have had a better trip, Dive Paradise is #1 in our opinion and we will be back to dive with them again.
Written June 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Moore
1 contribution
Aug 2021 • Friends
I've had a bad experience with dive Paradise I paid for 14 Dives I only use 10 of them they said that I would have to pay extra to go on an afternoon dive they said that I canceled and I did not. Dive Paradise did not handle this situation very good at all. Dive Paradise by arguing with me turn a good trip into a bad trip real fast.
Written September 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anamaria BCardoso
Mogi das Cruzes, SP
Good morning, did you leave C53 for wreck diving?
Written July 27, 2017
Dive Paradise offers trips for wreck diving the Felipe Xicoténcatl (C53), as well as wreck-diving certification.
Written May 26, 2022
no whale sharks in this part of the island,but dive paradise can make you reservations ,it is closer to cancun,hobox,plus there is limited times the whale sharks appear,july august,and there is not diving its snorkeling
Written February 17, 2018
Dive Paradise offers a 10am dive trip departure time, just for divers arriving via cruise ships. 🙂
Written May 26, 2022
Hi, wondering if you offer Intro to Scuba courses for kids? If so, how much? Have an almost 13 year old that would love to get certified or work towards it during our trip there in March. My hubby will be diving, along with another parent.
Written February 24, 2017
Dive Paradise offers Discover Scuba for ages 10 and older at $84 USD, as well as an Adaptive Discover Scuba at $179. 🙂
Written May 26, 2022
Grant T
Cincinnati, Ohio
I'm coming with my girlfriend and was wondering if she would be able to sit on the boat while I dive? If so, is there a charge for this?
Written January 6, 2017
Hi Grant,
Your girlfriend can ride on the dive boat for 32.00 per trip if there is room for her. It is high season now, so paying divers will get preference, but the shop will do everything it can to accommodate your request if it is possible.
Julie
Dive Paradise
Written January 14, 2017
Do you rent gear for people using another company for diving? I am staying at the hotel but diving with a different dive group.
Please let me know, I will be there the first full week in October.
Thx!
Written August 5, 2016
They can rent gear, but we were diving with their boats and dive masters. Rented bcd, regulator and lights on our trip.
Written August 8, 2016
We are staying at Hotel Cozumel and Resort next week. We will be diving with Paradise. Does anyone know if you can take a tank and do a shore night dive?
Written January 22, 2016
Dive Paradise rents shore diving tanks during daytime hours, and also offers guided night shore diving with a Divemaster.
Written May 26, 2022
choices? they drove me up and down the coast then went to a pace right by the cruise ships where all the coral is dead. I suggest you gain experience with other dive people who actually treat you with respect. over charging me was just dishonest
Written January 23, 2015
12 to 1 or 14 to1 pesos. That sounds about 5 cents worth of cash and complaining. I wasted more time reading that complaint then it was worth. Ok that complaint is done. Driving up an down the coast is something entirely different. Do you think that other sites may have been already crowded with divers underwater or the currents were too strong. The Divemasters are trained to take you to safe places, so trust them. No i dont work for DP. But i have dove with them over 12 years now
Written March 24, 2015
Is there a all inclusive package that includes diving as well as food and beverage
Written January 1, 2015
Yes! We offer All-Inclusive Stay & Dive Packages at Wyndham Cozumel Hotel & Resort.
Written May 26, 2022
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