Dive Paradise
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
About
Voted ‘one of the world’s best dive operators' in Scuba Diving Magazine’s Readers Choice Awards, Dive Paradise has been providing the best of Cozumel diving experiences since 1984. We are a PADI 5 Star Resort Dive Shop offering SCUBA diving trips, certifications, instruction, snorkeling, local excursions, and FUN. Dive Paradise has long been known as "the name you know and trust" for our dedication to diver safety and personal attention to client needs. Come see why we are #1 in Cozumel!
Cozumel, Quintana Roo, Mexico
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Awards
Travelers' Choice
2022

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(62 reviews)
(44 reviews)
(14 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
532 reviews
Excellent
340
Very good
85
Average
45
Poor
32
Terrible
30

DeepWreckDiver
Dallas, TX239 contributions
Feb 2021 • Couples
This is our second time staying at the Hotel Cozumel and using Dive Paradise for shore diving. We always dive with another company because we don’t mind paying a decent amount more to have a boat/everything completely to ourselves (or very close to it). Dive Paradise is able to accommodate large groups however and the office staff has always treated us like gold.

Their prices are extremely reasonable and the customer service is always top notch. In fact I witnessed several people who I would find very difficult to remain polite with arguing with some of the staff members and they treated them more than fairly and were much more patient with them than I would have ever been. Remember, it is not the dive shops fault if the weather does not allow you to dive that day and it is also not their fault if you lost or forgot your equipment at home and they don’t have something that you want last minute especially being they multiple handle XL groups of people every single day.

I highly recommend them if you have a group of eight or more or if you are shore diving in front of the Hotel Cozumel. They are some of the nicest people on the island and we will definitely use them again when we stay here again!
Written February 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

James C
Waco, TX3 contributions
Aug 2021
I had my dive "excursion" cancelled by the cruise/provider at the last minute. So I started emailing outfits to try and salvage my dive day. The folks at Dive Paradise really came through, they immediately reserved me a two tank dive from shore (what can you do, when you're constrained by "cruise time"?) with the hope of upgrading if they got another booking from a diver from cruise ship. They did not, so I was able to hire a divemaster/guide and two tanks for a great price and pay at the site because of the last minute deal, got a personally guide shore dive, AND we saw a beautiful Marlin too boot.

Again thanks to Dive Paradise for rescuing my trip.
Written August 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Faith N
7 contributions
Aug 2021
The weather couldn’t have been lovelier for our first day of diving with Dive Paradise, and the water was so beautiful and clear! When we first arrived, the staff and instructors were very efficient with helping us get our paperwork done so we could quickly move on to the training. Our instructors, Omar and Gener, were super good-natured and funny as well as helpful during our training. We all trained to do the OPEN WATER e-learning-PADI Certification. We practiced several skills for our confined water dives, and then moved out to the open water for the second part. Several times I had trouble equalizing, and Omar and Gener waited with me and helped me descend separate times, which was comforting. The days of dive training were extremely tiring but very fun and rewarding. After our training, during our boat dive, I was worried that I’d have trouble equalizing again, but the divemaster, Jorge, told me that we’d all stick together and if I had any issues we could all return and drop me off back at the boat. It turned out that I was fine, and I dove successfully with everyone after all! We saw several reefs on the boat dive, and they were all alive and beautiful. It was an unreal experience, looking at all these creatures that I’d only seen on tv before. I’m glad that we got to dive with Dive Paradise, the friendly instructors made the already exciting experience of diving even more joyful and memorable.
Written September 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sandra S
1 contribution
Aug 2021
The guides were ok. The shop itself is expensive for rentals, so bring the gear if you can. They are pretty inflexible on their schedules too. They will book you for a day but if they don't have a 4th person you either lose the dive or have to pay extra for that dive. We were 3 divers and I did a fair amount of work trying to find a 4th diver for a night dive and afternoon dive I already paid for. We did book a trip to the Cenotes through them and they have all my equipment sizes mess up. All the equipment was way too big for me. Until that point, I was giving them 3 stars but this incident was unacceptable. I confirm with them ahead of time and they still send the wrong sizes. Few divers use other dive shops after trying this one and they seem happier with the other dive shop. I will definitely use a different dive shop next time.
Written September 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

TM333TX
Alba, TX29 contributions
Feb 2022
Another GREAT time diving with Dive Paradise last month - FEB 2022, 6 dives over 3 days. Having used them before the reservation / check-in process is very quick, diver profiles are already in they system and we just make a few edits. We'll be back there in May and look forward to seeing our Dive Paradise friends again.
Written March 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

April S
Knoxville, TN1 contribution
Jul 2020
We booked a week-long dive package for a small group. The week consisted of daily slow boat transportation, two days of mechanical problems, and a day on the boat with the captain drunk!

This week the dive operation had about 25 divers from our hotel which was a tiny fraction of the usual number of divers. While operating at a limited capacity, I would expect outstanding and efficient service! But instead, we would ask each day to be on the other faster boats instead of the Aries which didn’t arrive until 8:30am each day and took about 1 hour and 45 minutes to reach the Palancar sites. In effect this caused us to return to the hotel after 2pm which gave us limited time for lunch before the 3pm afternoon dive. Therefore each day we lost approximately 2 hours of time that we could have been relaxing at the resort in comparison to the divers on the other boats who returned much earlier.

One day, the boat had mechanical issues which resulted in the Aries going even slower! On another day, the boat began having mechanical issues again and also the boat captain was drunk! This resulted in additional time delayed as the guides determined what steps to take. The guides requested another boat and captain for us to transfer to so that we could dive safely. But the fact that the dive operator put us in a dangerous situation and when we returned the staff did not acknowledge the situation nor offer an apology or refund was shocking and unacceptable!

The unsatisfactory service daily combined with the culmination of the entire week’s poor service is very disappointing and unprofessional. Over the course of the week communication with staff was unclear and inconsistent. We should have received compensation for the day we had the drunk captain at a minimum and for the entire week of substandard service.

The dive guides during the week did a great job getting our equipment ready and pointing out fish underwater including: Jorge 2, Sergio, Giovani, and Fernando.

We contacted Dive Paradise regarding our experience and they told us the captain was fired and they only offered us a two tank dive on our next visit for all of the problems encountered, but there will not be a next visit!
Written August 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

4travelers09
Wausau, WI73 contributions
Feb 2022
This is a review of Dive Paradise and a thank you for everything. They could not have been more accommodating to our every changing schedule. We stayed at the Cozumel Hotel and Resort and booked diving through Dive Paradise. We booked some shore dives and some boat dives. Our 1st shore dives were supposed to be Sunday, but the port was closed, so we asked that they move our itinerary back one day. Our 1st day of shore diving was great. Don’t look past some shore diving from the hotel. There was not an abundant number of fish, but they were very diverse. There was a little current, but not enough that it affected the dive. It was very nice to slow down and really get to enjoy the fish. Saw the biggest Eagle Ray I have ever seen. The next day was a boat dive and we had 2 good dives. The briefing from the divemaster was the best I have ever heard. Our divemaster Denise did a great job on the 2 dives. Since the current was really bad, we decided that we would spend more time shore diving and again, Dive Paradise accommodated our schedule change. We had some great dives, even catching an octopus. We would especially like to thank the bad angel, as his co-workers call him, Angel Reyes for being so helpful. He really took care of us and even apologized the 2nd day that he had forgotten my name. We are looking forward to returning and will be diving with Dive Paradise again.
Written February 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Frank B
Englishtown, NJ26 contributions
Feb 2022 • Friends
Dive paradise is amazing! I came down with a group of 68 divers through our dive shop Divers Two. Fantastic experience from start to finish. The diving was second to none, the boats are safe and clean and the dive staff made you feel safe they became really great friends. My boat was the Atlantis, I don’t recall the captains name, but always smiling, Alex was in charge of deck and he was always there for a helping hand. The Great Jose Chale along with Denise led our group. You really felt there passion and the love of the reefs when they gave the briefing at every site. I have to mention the awesome party Enrique invited us to. Dive paradise arranged an after dive party at Villa Blanca, it was awesome. The best time ever. The staff all were there and we had the best time imaginable! Again all thanks to the amazing staff at Dive Paradise! This is my third trip with Dive Paradise, I have tried others, but will never dive with anyone other charter in Cozumel! They deserve 10 STARS!!
Written February 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Serene L
10 contributions
Apr 2022 • Couples
Last time using Paradise Divers-they cancelled an afternoon dive for us, then marked us as a ‘no show’ and charged us. They won’t remove the charge. We have used them several times, referred people to them, and had planned to be back. They’ve lost a customer and all referrals. The boat crew and dive masters were great….just the check in and main office that’s the problem.
Written April 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Serene - this is Michael Penwarden, Owner of Dive Paradise. Thanks for taking the time to write. I am so sorry you feel that way. We take great pride in our customers’ enjoyment of our services, and the experience you are describing is not typical for us at all! I’m puzzled by what you’re reporting, because the afternoon trip you booked was not cancelled and the weather was fine that day - the boat went out with four other divers on board, and we had not heard from you about canceling prior to departure. Our no-show policy is in place because we have staff, fuel, tanks, and other costs that go into preparing to take each customer diving. That is why we ask for 24 hours notice for cancellations, so we have time to make adjustments in our trip planning and ensure clear communications with our guests. These policies are clearly stated in our booking process and on our website. I would love to speak with you further to gain understanding. If there’s something that went awry for you with our main office / check-in process, I certainly would like to know about it so that I can address it. I can assure you that no one on our staff is incompetent, and we take all constructive criticism very seriously so that we can maintain a great experience for all our guests. We are disheartened to hear your visit was disappointing to say the least. I hope we can connect directly to resolve your concerns. Kind regards, Michael
Written June 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mat L
Sudbury, Canada22 contributions
Jan 2020 • Friends
Did 10 dives with dive paradise during my stay in Cozumel. Are dive master Jorjay was excellent!!! He is a great diver and very attentive to all the divers he is with. One of the best dive master I’ve had in Cozumel !! Took us to very cool spots and we saw many great creatures. The only issue with are diving was the dive shop.... bring passo and pay cash !! They will try and rob you!! DO NOT USE NYTROX!!!! They will charge you 17$ us extra per dive on top of the air that is already included
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Dive Paradise (Cozumel) - All You Need to Know BEFORE You Go