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Address: Cozumel 77600, Mexico
Phone Number: +52 1 987 111 5284
Website
Fee: Yes
Description:

Genuine customer reviews for our Cozumel tours and activities. If you've...

Genuine customer reviews for our Cozumel tours and activities. If you've booked something through us please post your review, we truly value all comments.

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TripAdvisor Reviewer Highlights

Read all 198 reviews
Visitor rating
  • 147
    Excellent
  • 27
    Very good
  • 6
    Average
  • 8
    Poor
  • 6
    Terrible
Personalized, professional and ethical service

A travel agent had connected me to Alex at This Is Cozumel due to my interest in handicapped accessible beaches there. I appreciated his intelligence, willingness to research, and... read more

5 of 5 starsReviewed 1 week ago
Gevenie
,
Brooklyn, New York
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198 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Brooklyn, New York
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A travel agent had connected me to Alex at This Is Cozumel due to my interest in handicapped accessible beaches there. I appreciated his intelligence, willingness to research, and responsiveness on email and the phone prior to our visit. Thanks to his driver, we found a number of places that offered beach wheelchairs and enormously helpful lifeguards and staff. Great... More 

Helpful?
Thank Gevenie
Oklahoma City
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I have waited years to finally be able to see the whale sharks that migrate to the Mexican waters. We decided to book the Cessna 206 plane from Cozumel to Cancun to meet up with a boat tour that would bring us to the whale sharks. This saved an enormous amount of time instead of taking the... More 

Helpful?
Thank 94GTStang
Charlotte, NC
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The price was right and the staff amazing. On a Royal Caribbean cruise in August, we had a scheduled stop in Cozumel, Mexico. I simply couldn't let the opportunity of being this close to one of the New 7 Wonders pass by. After a lot of research, we booked a day trip through This Is Cozumel and their tour partner,... More 

Helpful?
Thank neologist
Alexandria, Virginia
Level Contributor
15 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This Is Cozumel set us up for a whale shark tour with a local company. The company they teamed with was awful. They were 40 minutes late for pickup and very disorganized. They fail to mention that after the ferry ride to Playa, you take an hour (depending on the cab drivers mood) cab ride to the dock where you... More 

Helpful?
Thank Wendy T
Level Contributor
12 reviews
7 attraction reviews
5 of 5 stars Reviewed 4 weeks ago

The whole process, from booking, paying, and meeting driver was beyond easy. We met our driver Alex at the exact location (directions to find him were very specific) and we were greeted with a great smile and AC sedan. Alex helped us pick spots we had researched and some we didn't know. The trip around the island was amazing.

Helpful?
Thank Wendy Q
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

What a great review, thanks Wendy! We only work with the best drivers for our Cozumel Taxi Tours so we're glad you agree and had a 5-star time with Alex :) Thanks also for your comments about the booking process, that's great to hear. We look forward to seeing you again in Cozumel, come back soon! More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016

We stopped by Cozumel as one of the ports on our cruise. I read tons of great things to do around the area so finding activities wasn't hard. However, we were hoping to get away from the touristy crowds and have some fun action! We rented the dune buggies, which was a new experience for me not having any power... More 

Helpful?
1 Thank Kyle N
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hi Kyle and a big thank you for your 5 star rating of our Cozumel Xrail Jungle Buggy Tour! We're really happy to get such great feedback and appreciate you taking the time to post your comments. Hopefully you'll get a chance to come back and visit us again soon! More 

Boston, Massachusetts
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2016

We had Juan as our guide and he was so friendly. When he told us about the caves it was very conversational and you didn't feel like this was all a rehearsed and boring show for him. But the actual ATV riding was also awesome. I wouldn't advise taking any fragile participants, as it is definitely a bumpy, dusty, rocky... More 

Helpful?
1 Thank amoloney1023
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

A big thanks for your fantastic comments about our Cozumel ATV Tour! The guides are great and the ATV ride is a thrill, so we're really pleased you had so much fun. We hope to welcome you back to Cozumel again soon! More 

Level Contributor
1 review
5 of 5 stars Reviewed June 27, 2016

We had Alex as our driver and he was waiting for us as we got out to where the drivers were waiting he was very helpful with getting my dads scooter in and out when we needed to. Went through town and stopped when we wanted to and pointing out interesting sights and then went to East side to look... More 

Helpful?
Thank Debbie D
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hi Debbie and first of all many thanks for taking the time to share your comments. We're really pleased you had such a good time on the Cozumel Taxi Tour you booked with us and that you found your driver to be so helpful! We only work with the best drivers who we have known personally for years, so it's... More 

Robinson, Illinois
Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2016

My husband and I were visiting Cozumel while on a 25th Anniversary Cruise. We decided it would be fun to have a vow renewal which was held at the Chankanaab Park. The ceremony was interesting and personal. We had fun! We also had them arrange a photographer and his pictures were a perfect way for us to share the event... More 

Helpful?
Thank hollyg1968
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hello Holly! Many thanks for another great review for our Cozumel Wedding Vow Renewal ceremony. We're honored to offer such beautiful, romantic activity in Cozumel and we love receiving comments like yours! We hope you and your husband can come back and visit again soon, maybe for your 26th anniversary!? :) More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2016

At first I was a little nervous about booking through the internet in a foreign country. After emailing Alex and reading other reviews I went ahead and booked the Mayan wedding vow renewal ceremony, I was not disappointed. We were met at the gate and taken to the area for the ceremony. The table was beautiful and the ceremony was... More 

Helpful?
1 Thank Bill R
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hey Bill and a massive thank you for sharing your experience and photos! We're so happy that you enjoyed the Mayan Wedding Vow Renewal you booked with us and thanks for the kind recommendation. It's always great to receive such feedback and we hope your happy memories of the day in Cozumel last and last! :) More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?