We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: Cozumel 77600, Mexico
Phone Number: +52 1 987 111 5284
Website
Fee: Yes
Description:

Genuine customer reviews for our Cozumel tours and activities. If you've...

Genuine customer reviews for our Cozumel tours and activities. If you've booked something through us please post your review, we truly value all comments.

read more

TripAdvisor Reviewer Highlights

Read all 194 reviews
Visitor rating
  • 144
    Excellent
  • 27
    Very good
  • 6
    Average
  • 8
    Poor
  • 5
    Terrible
Island Tour

The whole process, from booking, paying, and meeting driver was beyond easy. We met our driver Alex at the exact location (directions to find him were very specific) and we were... read more

5 of 5 starsReviewed 4 days ago
Wendy Q
Add Photo Write a Review

194 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 190: English reviews
Level Contributor
6 reviews
4 attraction reviews
5 of 5 stars Reviewed 4 days ago NEW

The whole process, from booking, paying, and meeting driver was beyond easy. We met our driver Alex at the exact location (directions to find him were very specific) and we were greeted with a great smile and AC sedan. Alex helped us pick spots we had researched and some we didn't know. The trip around the island was amazing.

Helpful?
Thank Wendy Q
1 review
5 of 5 stars Reviewed 1 week ago

We stopped by Cozumel as one of the ports on our cruise. I read tons of great things to do around the area so finding activities wasn't hard. However, we were hoping to get away from the touristy crowds and have some fun action! We rented the dune buggies, which was a new experience for me not having any power... More 

Helpful?
Thank Kyle N
Boston, Massachusetts
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had Juan as our guide and he was so friendly. When he told us about the caves it was very conversational and you didn't feel like this was all a rehearsed and boring show for him. But the actual ATV riding was also awesome. I wouldn't advise taking any fragile participants, as it is definitely a bumpy, dusty, rocky... More 

Helpful?
1 Thank amoloney1023
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

A big thanks for your fantastic comments about our Cozumel ATV Tour! The guides are great and the ATV ride is a thrill, so we're really pleased you had so much fun. We hope to welcome you back to Cozumel again soon! More 

Level Contributor
1 review
5 of 5 stars Reviewed 4 weeks ago

We had Alex as our driver and he was waiting for us as we got out to where the drivers were waiting he was very helpful with getting my dads scooter in and out when we needed to. Went through town and stopped when we wanted to and pointing out interesting sights and then went to East side to look... More 

Helpful?
Thank Debbie D
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hi Debbie and first of all many thanks for taking the time to share your comments. We're really pleased you had such a good time on the Cozumel Taxi Tour you booked with us and that you found your driver to be so helpful! We only work with the best drivers who we have known personally for years, so it's... More 

Robinson, Illinois
Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2016

My husband and I were visiting Cozumel while on a 25th Anniversary Cruise. We decided it would be fun to have a vow renewal which was held at the Chankanaab Park. The ceremony was interesting and personal. We had fun! We also had them arrange a photographer and his pictures were a perfect way for us to share the event... More 

Helpful?
Thank hollyg1968
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hello Holly! Many thanks for another great review for our Cozumel Wedding Vow Renewal ceremony. We're honored to offer such beautiful, romantic activity in Cozumel and we love receiving comments like yours! We hope you and your husband can come back and visit again soon, maybe for your 26th anniversary!? :) More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2016

At first I was a little nervous about booking through the internet in a foreign country. After emailing Alex and reading other reviews I went ahead and booked the Mayan wedding vow renewal ceremony, I was not disappointed. We were met at the gate and taken to the area for the ceremony. The table was beautiful and the ceremony was... More 

Helpful?
1 Thank Bill R
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Hey Bill and a massive thank you for sharing your experience and photos! We're so happy that you enjoyed the Mayan Wedding Vow Renewal you booked with us and thanks for the kind recommendation. It's always great to receive such feedback and we hope your happy memories of the day in Cozumel last and last! :) More 

1 review
5 of 5 stars Reviewed June 16, 2016

We had Alex as out driver and he was fantastic. We went around the island, stopped where we wanted to and had an awesome time. Alex gave us a lot of the history and was even willing to take us to some of the places the locals shop so we could get the real feel of Cozumel.

Helpful?
Thank John C
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Many thanks for your wonderful comments about the Cozumel Private Taxi Tour you booked with us. Alex, and all our drivers, are friendly, helpful, honest and LOVE showing people round their home island, so we're really pleased you agreed and had such a great day! Thank you again for reserving with us and we hope to see you here again... More 

Basehor, Kansas
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 16, 2016

We did the 6 hour sailing/snorkeling trip and had such a wonderful day! Jorge gave us a quick low down of what we would be doing throughout the day and tips for moving about the sailboat. There were plenty of drinks and the view was unbelievable!! They made guacamole and pico de gallo with chips for a snack, which was... More 

Helpful?
Thank 5617Sarah
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

¡Hola Sarah! Thank you for posting your review for our 6 hour Cozumel Sailing Tour on a 35ft catamaran.It's one of our favorite island boat tours, so we're delighted you agreed and had such a good time too! Thanks again for booking with us and come back to sail with us again soon! More 

1 review
5 of 5 stars Reviewed June 16, 2016 via mobile

I was referred by a co-worker who own their previous cruise in March,visited this fine resort.I was very impressed with the prices,location and extra friendly staff.The resort was like stepping into a lost tropical Paradise.I will refer this resort to my family and friends before returning myself one day.

Helpful?
Thank Monroefl
New York City, New York
Level Contributor
4 reviews
3 attraction reviews
4 of 5 stars Reviewed May 29, 2016

Our tour guide and driver, Alex is knowledgeable and friendly. He arrived promptly on time. He discussed with us on what we are interested to see in the island and made suggestions/recommendations.

Helpful?
Thank lynneescobar30
thisiscozumel, Manager at This Is Cozumel, responded to this review

Many thanks for taking the time to post your review, Lynne. We're delighted you were pleased with your driver for the Cozumel Taxi Tour you booked with us. We only work with the best drivers, who are friendly, helpful and speak good English, as reflected by your comments. We hope we can welcome you back to Cozumel again soon! :) More 

Travelers who viewed This Is Cozumel also viewed

 

Been to This Is Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of This Is Cozumel and other visitors
4 questions
Ask a question

See all questions (4)

Questions? Get answers from This Is Cozumel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?