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This Is Cozumel

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Cozumel, Mexico
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About This Is Cozumel
We are Local Experts for Cozumel and here you can find genuine customer reviews for our Cozumel tours and activities. If you've booked something through us please post your review, we truly value all comments.
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Diane Darcy R wrote a review Apr 2020
Aledo, Texas94 contributions55 helpful votes
+1
I love this island. I have been going here for over 30 years several times a yr. The people are the best. I cant wait till the island is open again for all of us to enjoy. It will have some great diving and snorkeling since there has not even been a boat out to stir the water up. NO cruise ships to contaminate or stir it up too. People that come on a cruise dont really get to experience the island and all it has to love. Come stay in Cozumel at one of the wonderful places and just enjoy the island and her people! It has some of the best diving in the world and the water is so clear you can see 100 feet down!
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Date of experience: December 2019
1 Helpful vote
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Response from Cozumel-Reservations, Manager at This Is Cozumel
Responded May 5, 2020
Many thanks Diane, we appreciate you taking the time to post your comments and hope you get to visit and dive here again very soon!
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cmctrauma wrote a review Apr 2020
Lake Wallenpaupack, PA14 contributions6 helpful votes
We first started coming to the island in 1998 and every year thereafter and always stayed at the Presidente until we "took the plunge" and bought a house in 2010. We rented a cars from Isis, Less Pay, Blueway, and now it's always Fox (conveniently located at the airport). The staff at Fox is the best! We have been to Mardi Gras, El Cedral Festival (in the village of El Cedral), the Mayan Crossings, Fishing Tournaments and, the Cozumel Air Shows -- sadly, the last one was held in ________. Some of our favorite restaurants are: Buccano's, Cameron Dorado (on the transversal), Rasta's, Guido's, Ohana, Corazon Contento (the best breakfast), Rolandi's, Lobster Shack, La Pacifica. We used to go to Playa Palancar but they started charging to sit on one their chaise lounges (wooden). We took MayaAir from Cozumel over to Chichen Itza (phenomenal trip). we took the ferry over to Coba (another Mayan ruins). What I have mentioned is only a sampling of what we have done and where we have gone. Cozumel is a beautiful place with beautiful people. One of the nicest bakeries on the island is Zermatt's ... we came to find out that the owner, Leo, had local ties to me as he was a foreign exchange student at Dunmore Central Catholic High School in Dunmore, PA, I grew up in Scrranton, PA (very close to Dunmore). A great store on the island is "Magic of Design." I could go on and on about this wonderfull island but I shall stop now.
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Date of experience: February 2020
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Response from Cozumel-Reservations, Manager at This Is Cozumel
Responded May 5, 2020
Thank you for your kind words, stay safe and we hope you can visit the island again soon! :)
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CTC wrote a review Apr 2020
1 contribution
Unfortunately the weather did not allow for Passion Island visit, our Royal Caribbean Cruise captain specifically advised against any small boat travel/tours and cancelled all of the ones scheduled to go out booked through RC. Wish we had! When we had the same situation going to Costa Maya, the 4-wheeling excursion company cancelled no problem. No this one! They will hold you to the 24 hour cancellation, charging your card without permission, after stating they wanted CASH at time of tour, and then charging your card even when weather doesn't allow for the tour to happen. Shady business, IMO. We tried to work with them, explained the situation, even paying for a taxi to their location to explain. No dice. Book with the cruise ship! It's basically the same price and you'll be saving yourself a lot of headache if weather doesn't permit your trip. which happens more than you might think!
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Date of experience: March 2020
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Response from Cozumel-Reservations, Manager at This Is Cozumel
Responded May 5, 2020
Thanks for taking the time to post your comments. Sorry for the delay responding but we have been dealing with the effects of the corona crisis. Your reservation was over 2 months ago so your timing is interesting, but we can repeat what we already explained to you at the time: The weather and sea conditions were fine for your tour which was on a medium sized catamaran (not a small boat). This was not only the opinion of the boat operator but also the Port Captain. Your tour went ahead as planned and the other participants had a great time. We even sent you photos showing the sea conditions and sunny weather. It's a real shame you missed out. You chose to cancel the tour half an hour before it was due to start. The tour operator explained that they had everything ready and waiting for you and that you would still be charged if you cancelled last minute, but you decided to cancel anyhow. Under our clear reservation policy, that you agreed to at time of booking, last minute cancellations are payable in full and chargeable to your card. This is not an unusual or unreasonable policy and is quite common in the leisure and travel industries, for example, for last minute cancellations of hotels, flights or theater bookings. It’s unfortunate if the cruise line misinformed you and you may want to complain to them for the effect it had on your day. We hope you are safe in these extraordinary times and get another chance to come to Cozumel and take the tour another time.
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Peggy Sue wrote a review Apr 2020
3 contributions
Our gorgeous rented casa at Casa Del Sol was perfect! Beachfront, right out our door, was spectacular! Loved Guido’s, The Money Bar, Choc-Choc Tours, Pepe’s Grill, Chankanaab Marine Park, Sunday nights at the Square, learning to salsa dance everywhere, fabulous Margaritas, shopping in San Miguel and LOVED the beautiful, friendly and charming local!
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Date of experience: May 2019
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Response from Cozumel-Reservations, Manager at This Is Cozumel
Responded May 5, 2020
Thanks Peggy Sue, we hope you can visit again as soon as possible, stay safe! :)
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Peter F wrote a review Mar 2020
Falmouth, Massachusetts78 contributions34 helpful votes
+1
This was our first time to Cozumel, and we wanted to go with an expert birding guide to help us find and identify some of the many unique species, and we were not disappointed! We were on a Norwegian Cruise and were in Cozumel for only a day. We were met at the terminal by our driver, Ray. Our birding guide, German (pronounced her-MON), is quite the amazing person. A former veterinarian, current marine biologist, he has vast experiences on Cozumel's coral reefs, ecosystems, plants, and animals. We had a wonderful time, and got to see 34 species in our short 5-hour day. Some of the unique species were Cozumel Emerald (hummingbird), Jacana, Yucutan Woodpecker, Tropical Kingbird, Western Spindalis, Yellow-faced Grassquit. Some of these species are endemic to Cozumel. Next time we visit, we would gladly tour with German, and make sure we spend more than 1 day!
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Date of experience: March 2020
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Response from Cozumel-Reservations, Manager at This Is Cozumel
Responded Mar 24, 2020
Hi Peter, thanks for your wonderful review of our Cozumel Birdwatching Tour with our professional guide, we're delighted you had such a great time! We also offer a birdwatching tour with an amateur guide for those that want a more economical way to see the island's wonderful birdlife too. We really appreciate you taking the time to share your experience and give us 5 stars, thanks again, and come back soon!
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