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Xichen by Xcaret

Chichen Itza, Mexico
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About Xichen by Xcaret
Tour Xichen by Xcaret is an exclusive guided tour to the archaeological site of Chichen Itza that includes an unforgettable tour to Valladolid, a colonial Mexican town surrounded by picturesque, beautiful and captivating corners worth visiting, such as a Mayan Cenote and the ex-Monastery of Saint Bernardino of Siena. Enjoy a delicious All Inclusive buffet lunch in a typical Mexican restaurant in Valladolid. An exquisite variety of Yucatan specialties, as well as the best Mexican and international cuisine
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Hours Today: 8:00 AM - 4:30 PM
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Tours and Tickets by Xichen by Xcaret
Overview
Discover the secrets that surround the enigmatic architecture of Chichén Itzá and its magnificent pyramids. Later at Valladolid city visit Zací a beautiful cenote and finish your adventure with a delightful buffet meal with unlimited beverages included at La Casona de Valladolid restaurant.
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Gary B wrote a review Sep 16
6 contributions
GARY AND ANA Broncos fans.. Augustin Marco.. You're life Memories will always stay in our hearts. We enjoy your participation in our fantastic day that we spent with you. Hope to see you again. Hopefully the Green Bay Packers will be successful this year. Gary and Ana
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Date of experience: September 2021
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Alara wrote a review Aug 2021
1 contribution
We did the Classico Chichen Itza 12-hour tour. I would give the overall experience 2 stars, if it wasn't for the wonderful staff. Everyone was very friendly and knowledgeable, I can't justify rating them less. However, I would not do this tour again and kind of wish I hadn't spent the money. For a group of 14 it was very expensive. Our bus was supposed to pick us up at 9:30, and they tell you to arrive 15 minutes early, which we did. The bus didn't arrive until almost 10. We check in and pay, and wait until the bus arrives 15 minutes later. They start to hand out wristbands, and then tell us they don't have enough wristbands so we had to wait for someone else to come and bring more. We finally get on the bus and leave at 10:45. An hour 15 wasted at no fault of our own. The first stop is for lunch, but the first 20 minutes of our stop is spent standing around in the hot sun while the tour guide tries to sell us obsidian stones to be used for healing and massage. Then we go to our buffet with "authentic Mayan food" which involved pulled pork (delicious), spaghetti with tomato sauce, stale garlic bread, and steamed broccoli and cauliflower. It was tasty, but not authentic and definitely a disappointment. I can make spaghetti myself, I don't need to go to Mexico for it. Then we head to Chichen Itza, now with a new person on our bus who gives us all a shot of liquor and then passes out bottles to each if us that has our group photo on it. Cute! But oh, you have to pay for it or give it back. Next we went to Chichen Itza which was A+. Our guide was wonderful! So knowledgeable, very friendly, punctual with our time limit, overall great. Then we leave to go to the cenote. Gorgeous cenote! They say we have 1 hour to swim, but by the time you get in, buy lockers and life vests (which cost extra and are MANDATORY), get the key to your locker, shower, get in line for your vests, and get into the very crowded cenote, you have 20-25 minutes to swim and that's it. We couldn't even stop at a food stand at the cenote afterwards because the park closed as we left. Then we get to the town of Valladolid, where we were told we could explore the city, shop, eat, and visit a chocolate factory to see chocolate being made. We get there and are told we have only 30 minutes to spend before we must be back in the bus. ?? That was enough time to get in line for churros and that's it. No exploring, no shopping, no chocolate factory. So because the BUS was over an HOUR LATE, our tour got cut short and we didn't get to experience what we were promised. Oh, also the pamphlet for the Classico said it included bottled water, but when we got on the bus they said only the upgraded wrist bands got water. When the pamphlet literally advertises it. Also they made our 11-year old pay for a full-price ticket, even though Chichen Itza doesn't charge full-price for 11 year olds. Disappointing. The staff was so friendly though!
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Date of experience: August 2021
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Response from aalc0cer, Servicio al Cliente at Xichen by Xcaret
Responded 4 weeks ago
Dear visitor, Thank you for choosing Grupo Xcaret. We're glad to hear you enjoyed the tour at the archeological site, as well as the service provided by the tour guide, among other things. We'll make sure to reinforce the punctuality of the pick-up time, as well as the other aspects you mentioned. We appreciate your comments as they will help us improve. Kind Regards. Alex G. Grupo Xcaret – Customer Service. customerservice@xcaret.com Tel: + 52 (998) 883-3143 - US 855-326-0682 Eliminar respuesta
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tita051265 wrote a review Jul 2021
1 contribution
Our guide Ricardo was amazing he was very informative and you could tell that he had a passion for history. On the bus the refreshments were perfect. It was difficult to hear the history video. On other tours in other countries, inexpensive ear phones are use to help hear the presentation. This would have been very helpful. I would have loved to go inside and or visit a museum to view artifacts and maybe a video or show that would reflect about how life was. Also, more shade opportunities and or cooling stations would be great.
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Date of experience: July 2021
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James wrote a review Jul 2021
15 contributions5 helpful votes
I bought tickets through a tour operator and decided to cancel the excursion the day before. The reason is that I went on other Xcaret excursions, and mask policy was not enforced on the buses. The website states they take COVID precautions seriously... this is false. On the other Xcaret shuttles (which was packed very tightly)......no one wore masks on the way back to the hotel. I didn't want to be stuck on a 11 hour tour bus ride when mask policies weren't enforced. The Xcaret company refuse to refund the ticket. I understand their cancelation and refund policy, but I felt that the safety protocols in reality didn't match the website description. There is a high chance you'll be stuck on a 11 hour bus ride filled with people not wearing masks. Putting mask politics aside, you need a negative COVID test to return home to your country most likely. Ask yourself... Is it worth it to be stuck on a long ride on a bus packed with strangers not wearing masks? In a humid environment where the bus window is filled with international travelers? A positive COVID test means 10 day quarantine in Cancun....
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Date of experience: June 2021
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Response from Dreamer37934139338, Customer Service Representative at Xichen by Xcaret
Responded Aug 5, 2021
Dear visitor, We thank you for sharing your experience and comments with us. Rest assured that due to the pandemic Grupo Xcaret implemented a safety protocol Xeguridad 360° available in all our official websites. For further assistance on the matter we ask that you get in touch with us through our customer service department at customerservice@xcaret.com Kind regards Gabriela S. Grupo Xcaret – B2B Customer Service
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Kira T wrote a review Jul 2021
1 contribution
The tour guides were excellent! Very knowledgeable and respectful of the culture. It was a great experience.
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Date of experience: July 2021
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