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13 Baktun Tours

Open Now: 7:00 AM - 8:00 PM
Open today: 7:00 AM - 8:00 PM

13 Baktun Tours
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Traveler Overview
  • Excellent28%
  • Very good8%
  • Average12%
  • Poor12%
  • Terrible40%
1 week ago
“Booked through Viator for Cancun Advendures that had awesome reviews, wound up with 13 Baktun”
Feb 3, 2019
“Never Again with Baktun Tours”
About
13Baktun Tours takes you to one of its kind experience. A guided visit to the mystical ancient world famous archaeological site of Chichen Itza. Travel in a comfortable panoramic transportation, enjoy of the best regional food in our restaurant and...more
Open Now
Hours Today: 7:00 AM - 8:00 PM
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Suggested duration: More than 3 hours
Contact
Chichen Itza, Mexico
Website
+52 1 998 162 7779
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Reviews (25)
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1 - 10 of 17 reviews
Reviewed 1 week ago

I blame either Viator for misleading information (the tour we booked and paid for had almost 3000 reviews and an excellent rating), or Cancun Adventures for reselling our booking to this company. The good: The tour guide (Rex/Reyes) was very knowledgeable and entertaining. He has...More

Date of experience: March 2019
Thank jande26
Reviewed 3 weeks ago via mobile

We booked a trip to Chicken Itza through 13 Baktun tours. US$109 for two persons for the day. Includes: transportation, meals, entrance fees. There are options to book an drinks inclusive trip. Got picked up in a big yellow bus @7:30am at the Royal Carribean....More

Date of experience: February 2019
Thank MooliesCP
Reviewed 4 weeks ago via mobile

We have taken a day-trip to Chichen Itza with this company and want to warn other travelers about them. The most important thing to know, is that when you book your trip through an agent, you might not be told which company will be your...More

Date of experience: February 2019
Thank Tortuga8624
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded 3 weeks ago

Dear User Tortuga8624, We DO NOT ACCEPT ANONYMOUS opinions, even more when these are trying to discredit our business. To provide your a proper attention and follow up your case we need the following: -Full name of the person who made the booking and people...More

Reviewed February 7, 2019 via mobile

The guide on the bus (Jorge) was amazing, kept everyone engaged by informing us a lot about Mayan history speaking in Spanish and English at the same time. The tour was really informative and well laid out. We mainly went for Chichén Itzá but also...More

Date of experience: January 2019
Thank 852lucya
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded February 9, 2019

Dear User 852lucya, We really appreciate your time by sharing with us your experience. We're glad to know you had a great time in our Tour through the Mayan Lands. Thanks for sharing. Mexico always welcomes you with wide open arms!. Kind regards.

Reviewed February 3, 2019

We made the tour to Chichen Itza on Sunday, 13th 2019. In generall the tour was well organized. The pick up at the ferry terminal was nearly punctual, the driver was friendly and everything went in time. Also the english speaking guide in Chichen Itza...More

Date of experience: January 2019
Thank unique85
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded February 9, 2019

Dear user unique85; We're sorry to hear that some details affected your sensitivity. We're working hard to reach a point where we can satisfy the needs of "less or more" for all of our customers. We take around 6000 passengers every month to Chichen Itza,...More

Reviewed January 16, 2019 via mobile

You will learn stuff that will take several hours to research and understand! It is a long day, but coming from Cancun is 2.5 hours drive. The ruins at Chichen Itza are truly a spectacular site, the cenotes are amazing. The top of our trip...More

Date of experience: January 2019
Thank Leslie F
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded January 17, 2019

Dear User Leslie F, We're happy to know that you had a great experience visiting the Mayan Lands and taking a little bit of the Mayan culture with you. We really appreciate people who really give a real value to our traditions and costumes, and...More

Reviewed January 15, 2019

If there was a rating worse was than terrible, that would what I would rate this company, firstly I booked my tour through "my cancun tours", now I know that they sell tours for "BADTUN" (more appropriate than "Baktun") tours, be sure to ask the...More

Date of experience: January 2019
Thank Nyron2015
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded January 17, 2019

Dear User Nyron2015, Thanks for taking "the time" to share your particular experience with us... We're sorry to hear that... Can you please provide the following info so we can validate your review and provide follow up to it? Full name of the person who...More

Reviewed January 14, 2019 via mobile

The only good thing about this trip was the busdriver and the bus. Here comes all the negative things: - Picked up at 07 AM by the apartment, only to be placed at a souvenirshop for two hours waiting. - The guide talked A LOT...More

Date of experience: January 2019
Thank Christine H
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded January 16, 2019

Hi user Christine, We really HATE when our clients feel like this. Our tour is intended for you to have a great experience all along the trip through the Mayan Zone... We always invite our clients to check our itinerary, routes and places we will...More

Reviewed January 14, 2019 via mobile

Tour was designed to hustle travelers at every turn. Guide slept first hour after eating his breakfast then gave fifteen minute presentation. Ate and slept rest of time. Return two hour trip was all in Spanish. Got hustled to have our souvenirs "blessed" by Mayan...More

Date of experience: January 2019
Thank georgelN798L
JoseC9508, General Manager at 13 Baktun Tours, responded to this reviewResponded January 25, 2019

Dear User George L, We are sorry to know that Mayan Sacred beliefs don't like you. Our tour is intended to show our costumes and ancient heritage from this great culture. Mayan natives from little towns are the ones who dedicate their care and time...More

Reviewed January 7, 2019

Viator sold it Cancun Tours which guess instead sold it to Baktun tours. Tour was on the lines of whats included and whats excluded. You got to be prepared for rain at coba or tulum and its out in open without any shade or shelter....More

Date of experience: January 2019
Thank Sanjeev A
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