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Van.Travel Cancun Mexico

75 Reviews

Van.Travel Cancun Mexico

75 Reviews
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Avenida Rio Amazonas Mza 17 lote 2 Local 7 Santa Fe plus, Cancun 77536 Mexico
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All-Inclusive Chichen Itza, Valladolid with Cenote Swim & Mexican Buffet

1,002 reviews
Chichen Itza is an ancient Maya city in Mexico that was abandoned in the 15th century. Now a UNESCO World Heritage-listed archaeological park, its intact temples, and famous stepped pyramids may be explored during this comprehensive guided tour, which tops off fun-filled history lessons with a visit to the colonial town of Valladolid and a swim in a sacred limestone waterhole. A savory buffet lunch is also included.
$64.00 per adult
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Jessie J wrote a review Oct 10
Houston, Texas30 contributions15 helpful votes
I have used Cancuntransfers.com / Van travel for 12 years now. They provide excellent service. Their Private transport prices are comparable to Shuttle prices but you don't have to wait on anyone when you arrive at the airport and you get to go directly from your Hotel to airport with no stops. They are always on time for the return trip to the Airport, and on-time for them is 15 minutes early. I use them to go to Akumal and Playa Mejures and all points in-between. Whenever I have had to make a change to my reservation, they always respond promptly. I recommend them to all my friends. You can't go wrong. Luis has been our driver for many years and he always greets you with a smile. We also had Leo for our return trip after the Delta Hurricane. He arrived early and go us to the airport in plenty of time.
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Date of experience: October 2020
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Response from MarcosB3546, General Manager at Van.Travel Cancun Mexico
Responded 1 week ago
Thank you very much for sharing your experience, we really appreciate it. It is great to learn that you are satisfied with our service and hope to continue serving you in the future. Luis and Leo are a valuable assets for our company. Muchas gracias!
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peter h wrote a review Jan 2020
5 contributions
I would recommend this Van Travel service to anyone. They were at at the airport as they said with a sign with my name. Now when you get to there airport there are like a hundred others so you do have to search to find them. I first was trapped coming out of the airport by sales people for tours. Once I realized I had to go outside to find them, I dropped out of that scam. This Van Service company is first rate. They are reasonably priced. They send you texts and emails. When I needed to change my travel time, I emailed them and got a response in like 10 minutes. I would use this company again in a heart beat.
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Date of experience: December 2019
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Response from MarcosB3546, Gerente at Van.Travel Cancun Mexico
Responded Jan 3, 2020
Thank you so much for sharing your experience with our service, we really appreciate that you have taken the time to write about it. It was a pleasure to serve you, we hope to serve you again in the future. We hope you have spent a great vacation in Mexico.
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NoraK22 wrote a review Dec 2019
Morgantown, Pennsylvania247 contributions63 helpful votes
We have used Van.Travel, Cancún Transfers several times in the past and have always received excellent service and they continue to provide superior service. This trip, we had a friend arriving to a different terminal who was going to take the airport shuttle to meet us. We were not aware she would not be permitted into the arrivals area of our terminal. The Van.Transfers representative tracked her down and negotiated the security areas to bring her to the meeting point. Luis, the driver to our condo was friendly and conscientious, even offering to assist if we needed to stop for any necessities. Leo, our driver on our return trip is a true gem and we always request his services when he is available. He is engaging, knowledgeable, attentive to the drive and we love our rides with him. We will be back to Mexico in the new year and we will certainly be riding with Van.Travel again.
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Date of experience: December 2019
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Response from MarcosB3546, Director General at Van.Travel Cancun Mexico
Responded Dec 30, 2019
Thank you so much for sharing your experience with our service, certainly Leo and Luis are a valuable asset for our company, we will make sure to congratulate them for a well done job, also we will let them to know about your comments. We take this opportunity to wish you and your family a fantastic new year 2020 and hope to serve you again in the near future. KInd regards from sunny Cancun.
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Kristina D wrote a review Dec 2019
Wasaga Beach343 contributions161 helpful votes
After our last experience, we were ready to choose another transfer company. BUT... Van Travel stepped up to the plate and is totally redeemed in our eyes. They gave us a refund for our last transfer (without even contacting them! Just based on our TripAdvisor review.) So we gave them another chance... So glad we did! Everything was perfect, right on time (for both legs of the trip). VIP service (with even cold beers waiting for us in the car when we arrived at the airport- not part of the usual service, but clearly an attempt to make up for our last experience, and it was appreciated). Luxurious, air conditioned Cadillac SUV’s, could not ask for anything better. We have been coming to Cancun for a decade, and have booked many trips with Van Travel. Our last negative experience was clearly an anomaly. We are happy to say that we plan to book our next trip with them (August, 8 of us, already looking forward to it!)
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Date of experience: December 2019
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Response from MarcosB3546, Gerente at Van.Travel Cancun Mexico
Responded Dec 7, 2019
Thank you very much for sharing your experience, we appreciate your review and looking forward to serve you again. Kind regards!!
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Jennifer H wrote a review Oct 2019
Oklahoma City, Oklahoma15 contributions1 helpful vote
I booked our private transfer online and it was a very easy process and price was very competitive to other services. We landed and of course had to exit through the chaos of Cancun International. We came outside and saw the Van.Travel sign. Our van arrived within a few minutes and Leo was a GREAT driver to our resort. We had a longer 1hr + drive and he offered to stop for snacks or restroom break. Leo pointed out sites along the way as well. Transfer back with Juan was just a good. He was early to our resort and loaded us up quickly and transferred us perfectly back to Cancun International. Would highly recommend this service and 100% use again on another trip to Cancun.
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Date of experience: October 2019
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Response from MarcosB3546, Gerente at Van.Travel Cancun Mexico
Responded Oct 21, 2019
Thank you so much for taking the time to write a review about our service, we really appreciate it and hope to serve you again in the future, we also hope you have had a great vacation in Mexico.
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