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Alvaro Tours
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342Reviews37Q&A
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Charlie J wrote a review Nov 2019
Portland, Oregon1 contribution
Alvaro made our trip to Mexico stress free and quite simply...perfect. He communicated with us about very specific requests we had in organizing tours. He was willing to work with our schedule and even was willing to change one of our tours from a fishing excursion to a trip to Tulum after bad weather made fishing impossible. He was extremely friendly and patient with us in explaining history, culture and answering all our questions. We took trips to Chichen Itza and Tulum and he worked with us and was willing to change our itinerary based on our timeline. I can’t say enough good about our experience in working with Alvaro. I’ll definitely be using his expertise for anything I want to do if I ever return to Cancun! Thank you Alvaro and I hope to see you again in the future!
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Date of experience: November 2019
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Adriana R wrote a review Nov 2019
2 contributions
our family truly enjoyed our time in cancun thanks to Alvaro's tour he organized our whole trip , he was professional, punctual, organize. We highly recommend his business . Montano family
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Date of experience: October 2019
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Irma wrote a review Sep 2019
5 contributions
I was recommended to Alvaro by my co-worker who has been using Alvaro Tours for about 5 years now and I am so glad he put me in contact with him. Alvaro and his staff are absolutely phenomenal!!! He communicates often, is very thorough and extremely patient; but most of all has the best customer service anyone can possibly ask for. We went to Cancun to celebrate my mothers retirement and it was a group of about 20of us and everyone in my family was raving about Alvaro and his staff. They communicate through WhatsApp and are reliable, on time, and trustworthy. We purchased about 5 excursions with Alvaro and we got a really good deal! no hidden fees and transportation was included. Since we had such a large group, and not everyone in our group did the same excursions it was a bit hectic to give everyone quotes and give us our confirmation. Well, let me tell you Alvaro did it with such grace and made things run smoothly! When my sister booked her excursions, Alvaro forgot to stamp her paper (honest mistake) again it was about 20 of us! Anyway, he did not realize it because she got her confirmation and was good to go. Alvaro went back to the hotel where we were staying at 9pm and had the hotel manager go look for my sister and bring her to the lobby so he can stamp her confirmation paper. Who does that??? An honest man, that is who! There was was around not having the stamp on her confirmation slip but he did not want to want our family to endure any issues. Hands down! I would recommend him to anyone and everyone! His service is amazing!!!! Muchisimas gracias Alvaro! Hasta la proxima!
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Date of experience: July 2019
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Bryan W wrote a review Jan 2019
1 contribution
Alvaro runs a very friendly, personal and customer oriented excursion agency. They can just about set you up with any excursion in Cancun and make it hassle and worry free. From initial contact to booking the excursions- everything was seamless. Have no doubt that Alvaro runs one of the best travel businesses in town. If I were to return- I would use Alvaro tours again.
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Date of experience: December 2018
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Response from Alvarotours, Gerente de Ecommerce at Alvaro Tours
Responded Jan 10, 2019
Thank you Bryan for your evaluation and for your preference, we are glad to know that you are satisfied with our services.
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Thomas D wrote a review Aug 2018
Edison, New Jersey2 contributions1 helpful vote
It's great experience in Cancun with Alvaro Tours. We used Alvaro services for ChiChen Izta tour, Snorkeling for my family and scuba diving for my son. We started around 7:15 am for Chichen Itza tour and we were there by 10:30 and Alvaro Tours reserved for a Guided tour within 15mins we entered into Chichen Itza site. The guide explained the history. By 1:30 pm we are out and after lunch visited Cenote and church tour. (Chichen Itza, Cenote and old Spanish church tour). Snorkeling is the best experience for my family conclusion: You can trust Alvaro Tours - he his trustworthy, honest and on time.
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Date of experience: July 2018
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