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Thomas More Travel

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Cancun, Mexico
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About Thomas More Travel
Choose the airport transfer service that suits your needs. Shared Service is available from 7 a.m. to 19:00 p.m. daily and rates are per person. Private Service is available 24 hours, daily. Vans seat 7 or 10 passengers and rates are per vehicle.
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Hours Today: 9:00 AM - 5:00 PM
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What is Travelers’ Choice?
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Thomas More Travel
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HollywoodBlonde wrote a review May 9
Airdrie, Canada19 contributions15 helpful votes
I had booked us a private transfer roundtrip to our hotel and it was great service. I did everything online and no issues at all. We were staying at the Royal Resort and I arranged with them a private driver for 3 hours. He showed up on time but hardly spoke a word the entire time. We went to the El Meco ruins and spent about 35 minutes there. We still had about 2 hours left and asked our driver what else could we go and see. He told us there was nothing else around there. We remembered from last time there was an outdoor Church so he took us there and we spent some time enjoying the views. Didn't know what else to do so told him to take us to Senor Frogs. We got dropped off there with about a hour left that we didn't use. For the money that we paid I would have expected someone who can speak English and to actually make our trip a little bit more enjoyable.
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Date of experience: May 2022
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Wombling_Free_7548 wrote a review May 6
Bristol, United Kingdom1618 contributions687 helpful votes
We had a private transfer to our hotel included in our package. The transfer itself was good in both directions - new, clean, car with good air con and complimentary water. Minus point is that we were told a driver would be waiting for us at arrivals at the airport but there was no one there and we had to track them down quite a way outside the terminal (at stand 64).
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Date of experience: May 2022
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Mario B wrote a review Apr 2022
4 contributions1 helpful vote
I have been using the services for many years and see it going from first class to very poor. Upon arrival to the airport it is very difficult to find their representative, once you do you typically have to walk quite a distance to reach their vehicles and then wait for transportation. Their office at Royal Haciendas has one attendant or is unmanned, when they do have someone there there’s lines with people waiting.
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Date of experience: April 2022
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Response from Jorge Armando P, Marketing assitant at Thomas More Travel
Responded Apr 23, 2022
We are so sorry for this issue, your comments are very helpful, we are working for new measures to offer a better experience for our guests.
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John wrote a review Apr 2022
7 contributions
I’ve used Thomas Moore Travel for 22 years.Airport transportation to different excursions over the years. The driver’s are totally 💯% professional. This trip was no exception they were perfecto again. Use Thomas Moore in their friendly yellow shirts😃
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Date of experience: April 2022
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Response from Jorge Armando P, Marketing assistant at Thomas More Travel
Responded Apr 23, 2022
Thanks a lot for your feedback, we are glad to know that our services are creating nice memories for you.
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JohnCoby wrote a review Feb 2022
Houston, Texas24 contributions13 helpful votes
+1
We selected this tour because we wanted to climb the temple as advertised. It was closed to the public and has been for a while. Only spent about an hour and a half at the site. There were two stops that I would not have taken. One was a gift shop with a Mayan priest. The other was a pottery making activity which I was really not interested in. We tasted home made tortillas and saw a bee keeper. Again not interested. We should have rented a car read about the history and gone without the tour. VERY long day. Almost 12 hours. The guide was GREAT!! Very informative.
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Date of experience: February 2022
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Response from Jorge Armando P, Marketing assistant at Thomas More Travel
Responded Apr 23, 2022
We are so sorry for this issue, your comments are very helpful, we are working for new measures to offer a better experience for our guests.
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