Thomas More Travel
Thomas More Travel
4.5
Bus ServicesTaxis & ShuttlesSwim with DolphinsSightseeing ToursNature & Wildlife Tours
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Choose the airport transfer service that suits your needs. Shared Service is available from 7 a.m. to 19:00 p.m. daily and rates are per person. Private Service is available 24 hours, daily. Vans seat 7 or 10 passengers and rates are per vehicle.
Cancun, Quintana Roo, Mexico
Meets animal welfare guidelines

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Travelers talk about
(42 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles431 reviews
Excellent
335
Very good
48
Average
22
Poor
11
Terrible
15

Mary S
Ventura, CA66 contributions
5.0 of 5 bubbles
May 2020 • Family
We have been coming to Royal Haciendas for years and have always used Thomas More for our airport transfers. They provide consistently reliable, comfortable, safe and affordable service and we know it will make our arrival easy and hassle free without having to deal with any of the hustlers at the Cancun airport.
This visit we also booked 2 tours through Thomas More, one to Tulum and Casa Tortugas cenotes and one to Sian Káan Biosphere. Both were great experiences. Our drivers and guides were very professional and pleasant and showed us a wonderful time. Casa Tortugas was the loveliest cenote we've been to in the area, large, uncrowded and just beautiful and so refreshing after the heat at Tulum. Juan Carlos was our guide and was very helpful.
Sian Káan is a magnificent unspoiled reserve which I had wanted to visit for years but thought it would be too difficult or expensive to do. Ricardo with Yaakun Tours guided the 4 of us (seniors) on an amazing boat tour of the lagoon and an incredible float experience down a long canal through mangroves. Truly a one of a kind adventure in paradise. The only thing we had not anticipated which was not a problem for us but might be for others was that when you have floated down the canal for a half hour or so, you walk back to your boat on a boardwalk for some distance and the boards can be quite uneven...something to consider for anyone who has challenges with walking. But Ricardo made our day trip to Sian Káan a breeze with a stop at Akumal for lunch at LolHa, a delightful surprise as we have been there numerous times and love the place. We left our resort at 8am and were back before 4, so not an overly long day.
I highly recommend both tours.
Written April 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kip G
1 contribution
5.0 of 5 bubbles
Mar 2021 • Family
We has Wilber as our driver for our trip to XelHa from Cancun. He went beyond expected as we later found out our original driver had not shown up and Wilber had filled in. We got stuck in traffic because of road construction and returned at 800pm. Despite the long day Wilber never so much as complained and kept us laughing and even keeping us positive through the extremely slow moving traffic. Of you are in Cancun I would recommend Thomasmoore travel and go one step further and request Wilber.
Written March 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Melinda
1 contribution
5.0 of 5 bubbles
Jan 2021
We booked a private shuttle/tour to Chichin Itza through Thomas More Travel. Our driver, Benjamin, and guide, Renae, were amazing! Our ride was safe and comfortable. They were very respectful of the current health climate and had hand sanitizer ready for us every time we needed it. They listened to what we wanted to do and tailored the experience to us. Renae was very knowledgeable and made our tour entertaining and educational. Our kids enjoyed it as well. They also recommended a fantastic cenote where we watched an impressive Mayan ritual/dance before a private swim. Highly recommend!!
Written January 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorge Armando P
We are glad to know that you did like our service, thank you so much, we appreciate you take time to send us your feedback is very important for us.
Written March 9, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

McKenzie F
1 contribution
1.0 of 5 bubbles
Dec 2022 • Family
Would give 0 stars if we could. They were supposed to pick 20+ people up at a restaurant and never showed. The number they gave us didn’t work. They then proceeded to blame us for giving them the incorrect time because I “don’t know Spanish”. They’re full of it and just trying to get out of their mistakes - first of all, I know the difference between 8 and 10 AND second, I tried to contact them numerous times after they didn’t show. If there was any confusion, they should have called us OR crazy idea, follow the written instructions that they were given. What a joke. They then refused to refund us the $200 USD we paid for them to NOT take us 1.6 miles. Just take a taxi - their transportation is unreliable and they’ll never own up for their mistakes. Avoid Thomas Moore travel!
Written December 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi dear 451mckenzief, We sincerely regret the incident at the pick up service back from Fred´s Restaurant. We have talked to the driver and he assures me there was one of your party who asked him in Spanish to change the pick up time. This is very common in private transportation services to restaurants. We were at the new time you requested with two vans and as a proof seven of your party took the service at this agreed time with the driver . We truly regret that you were not coordinate to wait for the service at the new agreed time. Thomas More Travel is a very serious company with more than 39 years delivering excellent service to our valuable members and guests. As a proof of the above we have credited $100 dollars or the total amount for the taxis some of you decided to take. B. Regards
Written January 16, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chad Teeples
8 contributions
5.0 of 5 bubbles
Sep 2022 • Couples
My wife and I booked a City Tour with ThomasMore, we requested Diego Hernandez specifically after meeting him on our transport from the airport. The booking was done at the Resort and very easy. Diego was on time and the van was very clean.
Diego was very accommodating and flexible to what we wanted to experience and see in Cancun. We would highly recommend him and ThomasMore Travel for your transportation needs as well as specific city tours.
Written September 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorge Armando P
Hello, we appreciate so much review thank you so much for trusting our services.
Written September 9, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dragon69
Mesa, AZ271 contributions
3.0 of 5 bubbles
Oct 2020
They solicit airport transfers for travelers staying at Royal Resorts (maybe others as well) which are okay. However the tours are providers by businesses other than TM, which is the problem. By offering the tours, they have no responsibility in the quality of that tour. We totally wasted $130 usd, per person for 4 on a tour offered thru Thomas More by Explora Tours. My bad for not researching Explora, true but if TM promotes such tours it should do its homework and be responsible for the product it promotes. Never again, lesson learned.
Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CaribbeanGem39
Delray Beach, FL61 contributions
5.0 of 5 bubbles
Jun 2021
My husband and I booked 3 trips with Antonio, and he did not disappoint us with regard to recommendations! He is professional, cordial and very passionate about his job, and making sure his guests are satisfied as well. While the weather presented many cancellations with regard to our trip to Isla Mujales, changing the date was never a problem. Additionally our trip to Xcaret was good, not great (but this was due to the weather). Our driver taking my husband and I to the airport was 10 minutes early in picking us up as well too. Reliable and professional company, do not hesitate in securing transportation or tours with Thomas Moore Travel! Thank you Antonio!!! from Mr. and Mrs. 5 o'clock somewhere hats.
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorge Armando P
Thanks a lot Mrs, for your excellent feedback, is a pleasure for us to attend you, we are glad to know that we are on the correct way, We hope to see you soon. Best regards: Thomas More Travel Team.
Written June 29, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

bjm8228
Austin, TX4 contributions
2.0 of 5 bubbles
Jul 2021 • Family
Whelp as I sit here in my airport transportation hoping I make the plane home, I feel compelled to write this review. Last night we confirmed a pickup of 3.5 hours before our departure due to the horrible traffic on the way to the airport. I tried to call 3 times this morning to reconfirm the reservation but nobody ever answered the phone. We showed up in the lobby (early) and they couldn’t find our reservation. After arguing back and forth I found the reservation on their clipboard but they recorded it for the wrong time (later than we booked). I was told repeatedly that this was the time I booked even though it clearly was not. I finally had to ask the representative point blank if he was calling me a liar for him to get a van for us, but it was 20 minutes after we were supposed to leave. We then were asked to show a piece of paper we never received nor were asked to come down a get from the lobby. Again, we had to plead our case that we had done what we were told to do. So now we are stuck in the traffic that our earlier departure time was supposed to take care of, and we are watching the clock hoping we don’t miss our flight. The Royal Resorts and the companies you have to use need a lot of soul searching to start offering the type of services others provide in the area.
Written July 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mab116
Newtown, PA3 contributions
3.0 of 5 bubbles
Jan 2020
My friends insisted that a private tour to visit Tulum was the best option. Basically we had the tour guide for ten hours. It took about 90 minutes to get to our destination. The information provided by the guide while driving was excellent. The tour lasted about one hour. On the way back, one member wanted to stop at Playa Del Mar. very disappointing and basically turned me off for the remaining a days of my stay. It would have been good if our guide had explained what we would encounter in this area. I also think that having book a private tour, the guide would have had suggestions of other places to visit in route to and from a Tulum.
I the end, we really only used about 6 hours or the ten. A very expensive excursion. If you plan on a private excursion, do some research and have a list of places you want to visit to get your money’ s worth.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EAH
34 contributions
5.0 of 5 bubbles
May 2021 • Friends
Thomas More has always provided very professional and friendly drivers for every trip we’ve had, even just the airport runs.

We had Angel drive us for two days - one trip from Playa to Cancun for a catamaran trip and a private day trip. He is very friendly, knowledgeable about the area, shared his reviews and gave us the recommendation for the best tour we’ve had to the Cenotes at Casa Tortuga.

Definitely recommend using this company. If you are at the Royal Haciendas, Roberto at the desk is amazing.
Written May 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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