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We rented 2 boats and went on a tour, there were 5 boats total in our group 3 of them had to be pull started and kept dying and ended up on reefs the life jackets we were issued were in horrible shape I will say that the guides did all that they could to make our trip enjoyable
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Response from DolphinDiscovery, Econcierge at Aquatours
Responded Feb 17, 2020
Dear traveler We greatly appreciate your visit at Aquatours and especially for taking the time to comment on our services. We are very sorry that our services were not what you expected and what happened to the team. We will take your comments into account and send them to the corresponding area. Our main objective is that our guests have an experience of excellent quality. We hope to see you in the future very soon. Best regards.
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We really enjoyed our 2 stop snorkeling tour with Danielle and Anouk. We did Andrea and Klein Bonaire. Both were really great. Refreshing local drinks and water provided. We were picked up at the cruise port as we came in and even though we couldn't book online successfully, he
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Response from Angelica Lucero H, Econcierge at Aquatours
Responded Jan 22, 2020
Dear Traveler We greatly appreciate your view at Aquatours and especially for taking the time to tell us about our services. We are pleased to know that it was an unforgettable experience and that our staff met your expectations. We hope to have the pleasure of seeing you in the future very soon. Best regards.
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Really unprofessional business.. We booked a jungle boat tour online through their website, and took a $20 taxi the next day for our appointment. When we arrived, they casually told us all the tours are cancelled and we can schedule another day. When I asked why they wouldn't
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Response from Angelica Lucero H, Econcierge at Aquatours
Responded Jan 20, 2020
Dear Traveler We very much appreciate your visit in Aquatours Park and especially for taking the time to tell us about our services. We are very sorry that our services were not what you expected and did not meet your expectations. Our primary objective is that our guests have an unforgettable experience. Your comments are taken into account and we will send them to the appropriate areas. We hope to see you in the future very soon. Best regards.
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Terrible Had prebooked , confirmed, paid with Olympus Tours for a party of 15 (7 children) When we got to Aquatours to hop in te submarine ride Our reservation was not there, The crooks had taken our money and did not have our reservation. Terrible ! Nobody knew anything
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Response from Angelica Lucero H, Econcierge at Aquatours
Responded Dec 29, 2019
Hello Traveler We thank you very much for your visit to Aquatours and especially for taking the time to tell us about our services. We are very sorry for what happened and especially for not having met your expectations. We hope to have the pleasure of seeing you in the future very soon. Best regards.
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Love this tour! Driving your own boat is so fun. The water was rough the day we went, but we still saw a lot of fish! Our 9 yr old loves the boat ride and snorkeling. Raul helped everyone in and out of the boats and also was in the water while we snorkeled making sure all was
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Response from Angelica Lucero H, Econcierge at Aquatours
Responded Oct 16, 2019
Dear Traveler We greatly appreciate your view at Aquatours and especially for taking the time to tell us about your experience with us. We are very pleased to know that we met your expectations and to know that our Staff was aware of your expectations and that they were of excellent quality. We hope to have the pleasure of seeing you in the future very soon. Best regards!!
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