Transfers USA
Transfers USA
5
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Family owned business working hard for over 20 years to offer tailored suit tours and transportation in Cancun, Playa del Carmen, Tulum, and all over the Mayan Riviera.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles691 reviews
Excellent
599
Very good
59
Average
11
Poor
10
Terrible
12

Michael E
Athens, GA8 contributions
5.0 of 5 bubbles
Sep 2022 • Friends
This was my first time flying into Mexico. I was not aware of the chaos I would experience exiting the airport terminal and looking for USA transfers. There were hundreds on people, companies, taxis, etc hawking me for a ride. It took a minute to find the Transfers USA representative at no fault of the company. Just because all the general chaos. When we connected she was friendly, professional, and accommodating. There was a bar and store adjacent, and she asked if I would like to visit either before my ride. I said the store, and she told me she would find me outside the store when I came out. Sure enough, she promptly did. She then walked me to my van, and it was a bit of a distance. We came to the van and off we went. There was quite a bit of traffic to my hotel in Playa del Carmen, so it took a few extra minutes. The driver was pleasant and the ride comfortable. At the end, he told me when and where (my hotel) he would pick me up for my return ride to the airport. The day before the pickup the company sent me a push notification reminding me of the pick up. They arrived at my hotel on time for the pick up and it was a pleasant ride to the airport. They were on time both at the airport and the hotel for the return to the airport. Highly recommend.
Written September 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Esther R
1 contribution
5.0 of 5 bubbles
Feb 2020 • Couples
This is the second time we haves used USA Transfers. They have been a friendly fast reliable and affordable service. We will continue to use this service. The last trip was a little complicated. We had two different pickup terminals at the air port In Mexico it can get complicated. They took great care of us and handle it with ease.
Written March 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Richard S
Rehoboth Beach, DE3 contributions
5.0 of 5 bubbles
Jul 2021 • Couples
We took our return trip to the airport with Alfredo and it was the best transfer experience. He was so informative and gave us great recommendations for our next trip to Cancun. I would highly recommend using USA Transfers and ask for Alfredo. Great experience! Great company! Great people!
Written July 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bianca I
11 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
We had Cach for our pick up from the airport and Javier as our drop off to the airport. Javier and Cach were both very professional and friendly. They gave us great recommendations for this trip and for following trips to Mexico. They were both on time to pick us up. We will be booking again with USA transfers. Thanks for the great experience!
Written October 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

shankone
chicago10 contributions
1.0 of 5 bubbles
I have been vacationing in Cancun the last 10+ years and always used USA Transfers, but accidentally made my reservation with Transfers USA (can you believe an company is allowed to have essentially the name?). Well I didn't realize it until I had to cancel my trip 2 days before because of family reasons. I had paid in full and when I contacted them, guess what, no refund of any kind. I guess they expected to get paid for doing nothing! Don't make the same mistake I did, reserve with USA Transfers. They do not make you pay unless they actually provide a service
Written April 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry for any inconvenience we may have caused. Our booking system ALLOWS to pay by cash on arrival or by CC, it was your choice to pay with CC. You cancelled because you were not able to travel, but like any company, we have cancellation policies which you accepted. Anyway, our goal is to have happy customers, we offered you free transportation for your next trip and you never replied. Tripadvisor erased your first review, because it was not fair. We hope to serve you in the future, when you are actually able to travel.
Written April 30, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kristina B
5 contributions
1.0 of 5 bubbles
Mar 2019 • Couples
I booked a return trip for two from Cancún airport to playa del Carmen. I used a promo code for $10 off for the return. When we arrived at the airport a gentleman named Pedro greeted us with the printed sign and collected my payment for both trips. I was hesitant to pay for both trips but as per the agreement on the website you have to pay for their service upfront. When we asked for a receipt he said that “they don’t do that with this company “
HUGE RED FLAG.
We proceeded with the service from the airport as we have been told many times of all the other scammmers at the airport.
A few days into our trip I decided to email the company to confirm or return trip to the airport. They did indeed conform our return trip ( I included the screenshot from their website chat)
On the day we were supposed to leave we waited for our vehicle to show up. No one came.
Another family in a condo beside us also booked a shuttle for 8 people with this company. Their driver showed up 30 minutes late. When I asked the driver about my shuttle booked for 2 people he called his supervisor and the supervisor advised the office forgot about my reservation. Another shuttle showed up and said he could take the two of us but he has another stop and would require payment. I declined that as I was so upset that they didn’t seem to care that we were basically stranded in Playa.
The first driver then proceeded to say we could jump in with the family of 8 and try and get a refund. With no other choice the van that seats 8 now had 10 people in it.
When we got to the airport I messaged the chat advising the situation, they agreed it was their mistake and said they would refund my money. When I asked how as I paid cash the rep left the conversation.

DO NOT USE THIS COMPANY.
THEY ARE ALSO USING “ SUPER SHUTTLE VANS”
Written March 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We are sorry for the troubles that happened during your service, but I can assure you we are not a scam. We also do partner with other companies from time to time and we truly regret you encounter such a poor experience, we will do our best as to make sure this doesn't happen again, we appreciate your comments. Kind regards.
Written April 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sang K
Washington DC, DC4 contributions
5.0 of 5 bubbles
Jan 2020
I used the Transfers USA twice and they never disappointed. All the staffs are very friendly and always on time. They were also very flexible on the schedule when I asked departure time change via an app.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TexasOne H
texas63 contributions
5.0 of 5 bubbles
Jul 2019
We have used Transfers USA many time when visiting the resorts in and around Cancun. They are reliable and dependable.
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PMV
Fargo, ND11 contributions
5.0 of 5 bubbles
Jan 2018
We were a bit worried since it was our first trip to Mexico. However, there was this smiling person with my name on a piece of paper at the airport. They loaded our bags on a van and took us to our resort. On the way back they showed up right on time and Pepe took us back to the Cancun airport. It all went just wonderfully easy.
Written December 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We are glad to hear that and hope to be of service again in your future visits. Kind regards.
Written January 1, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jan P
Little Rock, AR13 contributions
5.0 of 5 bubbles
Jun 2018 • Couples
We traveled to Cancun for a week of fun in the sun. As usual, we used Transfers USA for our round trip shuttle service. Sosa was our driver and he was on time and very friendly.
You can book and prepay online if you like, or pay cash. Just go to their website and make your selection. As your trip nears, they will send you reminders of your pick up details and airline flight times you need to verify.
The best part of their service is NO WAITING. This is a private transfer. Once you contact their people at the airport, within 5 minutes, you are on your way.
Thank you Transfers USA, we recommend your company every chance we get!

June 2018 - J Pack
Written June 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi. Thank you for sharing your comment with us. We happy to know that our service had met your expectation, we do everything in our hands to offer you the best service. We hope to see you soon. Best Regards.
Written June 16, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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