Transportes Turisticos Feraltar

Transportes Turisticos Feraltar, Cancun: Hours, Address, Transportes Turisticos Feraltar Reviews: 4.5/5

Transportes Turisticos Feraltar

Transportes Turisticos Feraltar
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Cancun Airport Transfers Company. Our Transportation services are available for any destination along Cancun and Riviera Maya. When you are arriving to Cancun Airport after a long flight you will appreciate one of our luxury, comfortable, air conditions vehicles, and enjoy being driven by one of our English speaking drivers.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
1,132 reviews
Excellent
826
Very good
109
Average
28
Poor
43
Terrible
126

treeshaker
des moines162 contributions
Mar 2022 • Solo
I contacted this company because they showed a good price but it turns out it was the best service I’ve ever had from the airport. They were easy to find—a big sign reads “Platform 26” not far outside the last door but past all the crowds of agents and sign holders. Some of their people wear green and some wear sky blue but they’d sent me photos so I knew what colors to look for.
They took my name and said it’d be a short wait, which I’ve heard many times from many companies. I’ve taken the ADO bus both directions a few times and left the airport with a shuttle service many times. Well, in about 5 minutes one of the guys said, “C’mon” and we had to walk out to those numbered parking spaces with him pulling my suitcase. Vans were lined up blocking our way out of the slot so they immediately searched and found the driver of that van to move it. Off to Puerto Juarez ferry with “Tommy” at the wheel and he delivered a safe, interesting ride.
Couldn’t have been better.
Written March 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear treeshaker Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written March 25, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

William H
Ellensburg, WA146 contributions
Mar 2020
We utilized them for our roundtrip from CUN Airport to Hotel and back. Great drivers, clean well maintained vehicles. Online reservations and payments handy to use. HINT: If you make online reservations and need to change you must change online via email. $53.00 RT for two people beats taxi prices which I hear can be pricey. Highly recommended. Say HOLA to Angel. He did a great job.
Written March 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Katie H
5 contributions
Aug 2021
We have used this company 10+ times and they've always been super friendly, prompt, and reliable.

We've been in Mexico during a hurricane which postponed our return home by a day and they were easy to email with back and forth to re-arrange the travel dates.

We've had the driver Angel Lidio Barthelemy Madrigal twice and he is great!! Almost all of the drivers we've had all speak some English so you can lightly converse about the area if you have questions.

Would highly reccommend.
Written August 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear katenatr11 Thank you for choosing Feraltar as your ground transportation and for sharing your experience with more travelers. It's a pleasure to be at your service. We hope to be ready to serve you on your next trip to the Riviera Maya. Regards
Written September 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Amarquardt93
6 contributions
Oct 2021
They will be very prompt when getting your money but ignore you once they have it.
I booked a hotel transfer with this company. When you confirm with them they make you pay ahead of time through paypal. I sent them a payment and immediately received an email saying that they only accept credit cards through paypal not a bank transfer so I would have to pay in cash upon arrival and they would refund me once they received that payment. I paid in cash as they requested. The payment was drafted from my account 5 days ago and I emailed them asking for a refund and have been ignored for the past two days. I plan to file a claim with paypal to hopefully get my payment back.

My experience on the return trip was just as bad. I sat outside the hotel lobby as directed and waited for my driver to meet me. After 10 minutes of waiting I tried to call them twice but they did not answer. After 15 minutes I saw a man get out of the van that I had been next to with a Feraltar lanyard on. I stopped him and asked if he was there for me, was told I had no showed and showed me the form he had filled out with my name on it saying I wasn't there. After some back and forth he agreed to take me, but if I had not recognized his lanyard and stopped him on his way to give the concierge the no show form he would have left and I would have missed my flight.
Written October 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Amarquardt93, Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. We are very sorry for the experience you had to go through and we are working hard so our service is of the expected quality We appreciate the feedback so this does not happen to us again in the future. Regards,
Written October 21, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Roger
London, UK2 contributions
Aug 2021 • Solo
Be cautious to book with this company, thinking they will refund a cancelled booking.
Despite several emails and empty promises to refund the money, no money are refunded after 3months of emailing.

Recommending to arrange transit from airport via your hotel or a trustworthy service provider.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear rogerbE655NJ, Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. It's a pleasure to be at your service. Regards,
Written October 26, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dmitry P
San Diego, California10 contributions
Apr 2020 • Family
Contacted the customer service and asked to refund the money as we have to cancel our Mexico Vacation. Not by choice. The customer service by email offered us to refund 80% of what we paid. I agreed, but then they told me it will take 90 days to get a refund. Don't use this company. No refund. And now no response from their customer service. Paypal cant resolve the issue. Tried with them also.
So if you want to work with a transfer company that is reliable and responsible dont use Feraltar. Not recommending.
Written April 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

imm71
Mexico City, Mexico84 contributions
Dec 2019
I do believe Mexico is one of the best countries for vacations in every aspect.
It is a shame to have companies like this one in Cancun, one of the best destinations in the world.
I´m writing this only to worn other customers, I would have liked someone to prevent me from having a bad time.
We made a reservation for a transportation with this company from Cancun airport to a place near Tulum. This was for Decembeer 24 at aprox 7 pm and maybe they did not want to work on that day and time, in which case they should have told me that when I made the reservation. My flight arrived on time and I was all over the airport looking for this guys, then I called them and nobody answered the phone. And 1:30 hours after my reservation time someone called me and said they were looking for me at the airport (which I belive was a lie) I had to get another transportation which at the airport was much more expensive than with a previous reservation.
After this everything with our trip to Tulum went fine.
Think two times before hiring this company.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are very sorry for the experience you had to go through, we are working very hard so the service returns to the quality that we always handle, We appreciate the feedback so this does not happen to us again in the future. An apology again.
Written June 10, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DMBurlington
Burlington, Ontario12 contributions
Jan 2022
Do not use this company. I paid on line for a pickup this August but have a very good feeling that they have gone out of business. I've been trying to call them for three weeks and all I get is a busy signal.

I am trying to get a refund from PayPal who are not being cooperative at all.

We always had good luck with this company but it looks like they have gone out of business but are still gladly collecting payment for future trips. Many of the latest reviews for these guys are not good at all.

We didn't use them but below it's forcing me to pick dates, etc..
Written January 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear, DMBurlington Could you please be so kind to provide me with your Reservation ID to track down your reservation and to clarify this situation. We will certainly provide you with a resolution. It's a pleasure to be at your service. Kind regards Feraltar,
Written January 19, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michigan V
3 contributions
May 2022
I have used Feraltar Transportation several times in the past with an excellent experience but unfortunately this past trip was poor. Both our drivers From and To the airport were EXCELLENT, unfortunately, we waited over 1 hour for our driver to pick us up at the airport and 30 minutes for our driver to pick us up from our hotel. Vehicles are clean and drivers are great, however, if you can't count on your transportation being on time the rest is irrelevant.
Written May 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
- Dear michiganv, First of all, we want to thank you for choosing our transportation services. Regarding your experience; I would like to clarify to all customers that sometimes at airport there are delayed flights, not yours exactly but the previous ones, which hinder our proper functioning, since we cannot be so many vans of the same company in the area, but this does not justify anything at all, I ask you for a sincere apologize on behalf of our entire team. We appreciate your feedback as this is how we can improve. Regards,
Written May 13, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

cpgz
Somerset, NJ545 contributions
Dec 2019
This was the 2nd time we've used Feraltar for rides to and from the airport and our hotel (4 times total as we've used them roundtrip). It has always been wonderful. The first time we went to Mexico we did not have this service and took a "regular" shuttle. It was annoying that it stopped at multiple hotels for pick ups and drop offs - a trip that should have taken between 25 and 40 minutes (depending on traffic) took well between 60 and 90 minutes in a cramped van! Since then, we have taken this private transport. We literally didn't realize how easy and quick a ride it could be! The coordinators at the airport have always been helpful and friendly. The drivers are friendly, personable and speak English perfectly. The transport is huge, spacious, comfortable and clean, and cold bottled water is offered enroute if you'd like. Using this service has made our vacation so much less stressful and has allowed us to spend more time at our hotel and less at others! I highly recommend this service - it is worth the price!
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Transportes Turisticos Feraltar

Transportes Turisticos Feraltar is open:
  • Sun - Sat 12:00 AM - 11:59 PM
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