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Cancun Valet was great, and our driver, Polo, was friendly, efficient, and made us feel like we could relax. We had booked a hotel in Playa Mujeres but had also gotten tickets to Cirque du Soleil, about an hour drive away. We booked through Cancun Valet’s website for a round trip, then cancelled due to a misunderstanding. I then emailed Vic that I had made a mistake and Vic was happy to uncancel our booking and confirm our trip. Pickup was easy - Polo, our driver, was in a vehicle with the Cancun Valet logo on it and had arrived early. We had a pleasant conversation as he drove us to the theatre, including discussion of ceviches and fishing. When he dropped us off, he let us know he would be waiting for us when the show was over - and he was! I will be sure to use Cancun Valet next time I am here :)…
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Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I have previously booked Cancun Valet 10 times or more. It always goes smooth, whether it was for a day trip or an airport pick-up. As I sit writing this review facing a four hour delay from my home airport, to my surprise Vic telephoned to give me options if I miss my last ferry ride to Isla Mujeres. So even when my delay impacted his operations, he proactively offered to assist me find a solution to avoid sleeping on the Ultramar docks. Thankfully the lounge has also been accommodating.…
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Date of experience: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vic and his crew always are there on time and sometimes with beer on the way to the resort!! I have used them 7 times now and they are the best great private transfers!!
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Date of experience: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Polo was a pure delight, extremely helpful, and an overall 5 star experience. Highly recommend! Polo even set us up with an excellent tour guide at Chichen Itza.
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Date of experience: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AVOID!!!!! Used this website for airport transportation in Cancun to and from our resort. They were late to pick us up when we arrived which we didn’t mind. They didn’t show up at our resort at the scheduled pick up time to take us to the airport though. It was 4:30am and we were waiting for an hour at the lobby. I tried calling them, no one answered. I emailed them, no one ever answered. I called hours later and asked what happened and the guy got defensive and yelled at me. He said the driver was there at 4:45am (15 minutes late) and waited until 5:00am before leaving. I didn’t get a call/email/anything! He said only he can use the phone and he was asleep. He also blamed me because my hotel reservation wasn’t under my name and I’m not sure what that has to do with anything. My name was registered to the room. DO NOT BOOK a service where they don’t even show up to take you to the airport in a foreign country. Then rudely blame you for it. USE USA TRANSFERS INSTEAD! They are reliable and affordable! With great customer service! I’ll be making a claim through my bank to get my money back.…
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Date of experience: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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