Cancun Valet

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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5.0
5.0 of 5 bubbles179 reviews
Excellent
157
Very good
13
Average
2
Poor
2
Terrible
5

Carl S
2 contributions
5.0 of 5 bubbles
Apr 2021
We just got back from a 5 night vacation to Cancun. We booked a 10 hr private tour to Tulum through Cancun Valet and also our return trip to the airport from our hotel. Could not be happier. Vic, the owner was great to talk to on the phone. Both drivers arrived on time or early and were very friendly and personable. Pollo, our driver for the Tulum tour day gave us his opinions on best places to go and we ended up doing: Tulum archaeological site, great Ceynote near there, Akumal for lunch and hang at the beach, then finish with walking around Playa del Carmen for some shopping. Felt like Pollo was an old friend.

If you have a group of 4 the cost is competitive with the big tour groups. If you have 6 in your group you may likely save money and you get the special customized attention.

The airport transport was smooth and comfortable.

The vans are clean and in nice condition.

If/when we come back to Cancun area we will definitely use Cancun Valet for customized tours and rides to/from the airport.
Written April 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mikaela K
2 contributions
5.0 of 5 bubbles
May 2021
Our airport transfers were seamless. The van was clean and air conditioned and our drivers were professional and courteous, especially our driver from the hotel to the airport (I believe his nickname was Polo), who was an exceptional conversationalist.

Bring cash to tip your driver because I was fresh out on the return trip and felt bad I couldn't thank him for our fun conversation!
Written May 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ryan N
Louisville, CO6 contributions
5.0 of 5 bubbles
Jun 2021 • Family
Scheduled a transfer independent of hotel /airfare reservation to/from Cancun airport. Customs took forever upon arrival and driver was right there waiting in a clearly identifiable yellow shirt. Pickup was changed multiple times, great email turnaround time and good English capabilities. Driver was prompt. Highly recommend this service at a reasonable cost when traveling in Cancun region.
Written June 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Davin
Denver, CO3 contributions
1.0 of 5 bubbles
Jun 2021 • Business
I started the process at 3pm the first day I was in Cancún. I had until 7pm the same day to cancel a reservation at 3pm the next day … this information is not disclosed and is hidden. The total price is also hidden. They take your credit card info first saying they will not charge until the ride is agreed. This was a lie. The person I spoke to on WhatsApp also lied and said that he showed up for the ride at 10 AM, but the ride wasn’t even scheduled until 3 PM.
Written September 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

britt_0621
3 contributions
5.0 of 5 bubbles
Jan 2020
I was traveling solo to meet friends in Tulum and wanted to ensure transportation was locked in before my arrival. The company was very communicative and responsive via email and phone. They were very patient when I struggled to find them at the airport and both trips (to and from the airport) they were promptly on time. I highly recommend this car service if you're traveling to Tulum. Thanks again for the great service! Tip for future travelers, if you fly into Terminal 4, go through the first "Friends and Family Only" exit. This is where I got confused - there are two. From there, exit to the doors on the left and you'll find the host with a sign for Cancun Valet. This would've saved me a lot of trouble had I known beforehand!!
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

DiamondsDiaries
Houston, TX45 contributions
5.0 of 5 bubbles
Apr 2021 • Couples
Wonderful experience!!! I contacted them very last minute due to an unexpected change in our original transportation plans. I requested a ride online, and then I spoke with Vic, whom was very professional and helpful. He mentioned that he was going to try his very best to get me a ride to the airport as soon as possible. He called me back in two minutes and had a driver en route to pick us up. The driver was named Eric and he arrived right on time. He had a sign that included the name of the company and the van was labeled. Normally they would have had a printed sign with our name on it, but since I called very last minute to schedule the ride Vic informed me that would not be available. He also informed me that our driver would have our information on his phone just to confirm the correct pickup. That was an added safety measure that made us feel even more comfortable. Eric helped load our luggage into the van. The drive to the airport was perfect. Eric is a great driver and we felt very comfortable the entire ride to the airport. I will definitely use their services again in the future. Their service is a great value!
Written April 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

James K
10 contributions
5.0 of 5 bubbles
Jun 2022 • Couples
Cancun Valet was great, and our driver, Polo, was friendly, efficient, and made us feel like we could relax. We had booked a hotel in Playa Mujeres but had also gotten tickets to Cirque du Soleil, about an hour drive away. We booked through Cancun Valet’s website for a round trip, then cancelled due to a misunderstanding. I then emailed Vic that I had made a mistake and Vic was happy to uncancel our booking and confirm our trip.

Pickup was easy - Polo, our driver, was in a vehicle with the Cancun Valet logo on it and had arrived early. We had a pleasant conversation as he drove us to the theatre, including discussion of ceviches and fishing. When he dropped us off, he let us know he would be waiting for us when the show was over - and he was! I will be sure to use Cancun Valet next time I am here :)
Written June 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CancunJulie73
Kansas City, MO57 contributions
5.0 of 5 bubbles
Jan 2021 • Family
I have booked transportation over a dozen times in the last 12 months and have never experienced an issue. All drivers are safe, friendly and reliable. Book online, and you get an immediate quote. Prices are very competitive. Vic responds very quickly to emails if you have questions. If you need a shuttle service or a driver when you’re in the Cancun area you will not go wrong with Cancun Valet.
Written January 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

eastcoastpat
Halifax Regional Municipality, Canada68 contributions
5.0 of 5 bubbles
Dec 2023 • Family
We have used Cancun Valet for years but this time we opted to use the free service provided by our tour company for transfer to the hotel. Big mistake. Usually we exit the terminal to quickly find the familiar Cancun Valet sign and are directed to an awaiting van, then directly to our hotel. Not so with the tour company. After a long, early morning flight we stood in the heat for 45 minutes, shuffled from one spot to another only to end up making stops along the way to drop off other passengers. We decided then that our return journey would be with Cancun Valet. I was so happy to see Polo when he arrived the morning we checked out I gave him a big hug. Lesson learned.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Subbu K
1 contribution
5.0 of 5 bubbles
Dec 2022
I want to take some time to thank Vic for his excellent service this week. Right from start, Vic was very professional and great to deal with. I made a booking with short notices and Vic was very helpful to ensure we got picked up at the airport. I had to cut short my visit due a family member falling sick. I had to call Vic for help on a Sunday and Christmas holiday and he ensured a safe transportation with an hours notice. Thanks Vic for the great service. Don't look further if you need airport transfers.

Thanks, Subbu
Written December 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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