First of all, I booked my tour for Tulum/Coba/Cenote swimming vis Getyourguide, which, at the end, was a good idea! Because Getyourguide takes care of the guests! But lets start from the beginning:
They office send me a mail that the pick up in Playa del Carmen is supposed to be at 8:30 - the driver and The guide Alan showed up at 9:20. It was supposed to be a tour in english and spanish, but after me there was only one none spanish spoken couple on the tour. So our guide, remember his name ALAN talked 90% in spanish. 5 minutes explanation in spanish and 1 sentence in english. Good, at the ruins there are signs so you can read by yourself what it is and for what they build it.
At the first stop in Tulum we had only 90 minutes. Normally over 2 hrs, but we were late there so the guide decided only 90 mins to explore. And because he just spoke spanish i decided to explore the ruins by myself and he asked why i am not listening. Well, I told him, i don‘t speak spanish and i don‘t understand him. He just yelled at me in spanish and this was the moment for me not to listen to him again.
After Tulum we should go to Coba, but we didn‘t because his company has some problems there with the ppl from Coba, so we were at a complete different place, called Muyil. And spanish again, nothing in english.
After that we went to a place near Coba for lunch. The food there war pretty bad, the worst mexican food i ever had.
So the last stop for me was a cenote, this was to be honest the best part.
After the cenote we headed back to Playa del Carmen and i got off at my hotel. The poor other guests had 1 hour free time in Playa del Carmen. I guess they arrived at 11 pm back in Cancun.
But the worst part was after all guests were in the bus we made a break at a gas station to buy drinks, snacks, whatever. After 5 mins he decided lets go but 1 family was still in the shop and they drove away without the family! They just had time! He said to us be here 5 mins before the times running up, orherwise you will strand wherever we are. Never seen this family again, i felt terrible for them.
Overall, i made tours all over the world so far and this was the worst! Ever and ever!
So please do me a favor, book not any trip with this company, even not via Getyourguide. The help you to get money back but you will have a bad day anyways!