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Address: Blvd Kukulcan Km 12.5 | The Westin Lagunamar Ocean Resort, Cancun 77500, Mexico
Phone Number:
+52 998 891 4200

TripAdvisor Reviewer Highlights

Read all 14 reviews
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  • 11
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    Very good
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I spent three different days at this spa on my week long vacation. The staff was attentive, kind, professional and sooooo good at their jobs. Manuel was my masseuse during the... read more

Reviewed February 5, 2017
Nancy K
Goffstown, New Hampshire
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14 Reviews from our TripAdvisor Community

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Showing 14: English reviews
2 reviews
Reviewed 3 weeks ago via mobile

I was shown a night mask and I purchased it. When I got to my room and looked in the bag it was sun screen. I thought it was just a simple mistake, when I went to take it back they refused saying it was open but it wasn't. So they wanted to stick me with 125.00 sun screen.

Thank Dan C
Goffstown, New Hampshire
Level Contributor
20 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed February 5, 2017

I spent three different days at this spa on my week long vacation. The staff was attentive, kind, professional and sooooo good at their jobs. Manuel was my masseuse during the week and he was probably the best masseuse I ever had. Normally one massage would be a bonus but I needed to keep going it was that good.

Thank Nancy K
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed December 2, 2016 via mobile

Located in the Westin Lagunamar. My massage done therapist Teresa. All the people were friendly and helpful. Teresa's massage was wonderful. Best experience to end a vacation.

Thank Russell L
Chandler, Arizona
Level Contributor
367 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 203 helpful votes
Reviewed October 28, 2016

Booked a couple beach-side massage for an evening session. Arrived 90 minutes prior and enjoyed the hot tub and steam/sauna before reading int he relaxation loungers. When it was time for our treatment, one of our therapists escorted us to the hut on the beach. It was candle lit with ceiling fans and an open window for circulation. The temperature... More 

Thank Joski69
Level Contributor
42 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed October 5, 2016

If you are looking for a great massage, facial or other spa treatment during your vacation in Cancún, look no further. The Heavenly Spa at the Westin Lagunamar Ocean Resort at Km 12.5 (across from the mall) on Blvd Kukulcan in the hotel zone is the place to go. You'll want to get a reservation beforehand for sure so you... More 

Thank Gregory L
Irvine, California
1 review
Reviewed August 3, 2016

I've had several treatments at several different Westin Properties (because I'm a timeshare owner) and by far, the 80 minute Guaje Massage in a beach side cabana by Armando was simply the best I've ever had! I usually get massages on a monthly basis (or more) because I need them for my legs and back after doing long runs..so I'm... More 

Thank KathyCabrera
Level Contributor
78 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 65 helpful votes
Reviewed March 31, 2016

I booked an Out of Tension massage with Carlos. It was out of this world. He combines deep tissue, shiatsu, stretching, acupressure and reflexology for an incredible experience. I get regular massages and I could say this is one of my top massages ever. It is 80 minutes and around $150.00, which for a resort spa is very reasonable. The... More 

Thank rrlawgirl
Seattle, Washington
Level Contributor
17 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed February 11, 2016 via mobile

The 80-minute Guaje massage by the amazing Juan was the best massage I've ever had... and I get massages once a month at home and on vacation at some of the finest resorts in Maui, Cabo San Lucas, California and other locales. The Guaje massage combines Swedish, lomi lomi, reflexology and other modalities. Juan used them all expertly. I wouldn't... More 

Thank terriandmike
San Francisco, California
Level Contributor
419 reviews
154 attraction reviews
common_n_attraction_reviews_1bd8 134 helpful votes
Reviewed January 31, 2016

Even though the spa is a little difficult to find (that's why the staff walk around the resort encouraging clients to sign up) the search is worth the effort. It is more expensive than perhaps an ordinary treatment but you are pampered as soon as you enter the center and by arriving an hour early, I made the most of... More 

Thank kirstine2013
1 review
Reviewed January 23, 2016 via mobile

Try having a massage on the playa! So heavenly! If Armando is available, you'll have the best massage ever! Facials, manicures, pedicures and more await you.

Thank Carol U

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