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Yesterday March 9/2020 , I went with 3 friends to the city club,it’s a huge place and nice music and nice show, we wanted to order a hookah but the waiter told us that you need to buy a bottle or table to get a hookah,so he asked for money to give us a table,we did it because we wanted to smoke hookah, they charged us 60 usd and was the hookah manager chubby guy with beard his name is Fernando,then he goes 50 usd. At the end we knew from a waiter that the oficial price is 35usd, and it was bad hookah really. It was nice party with the DJ but the hookah manager and the hookah service ruin it …
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Date of experience: March 2020
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Responded Mar 11, 2020
Hi, Thank's for your comments! We're truly sorry about your bad experience withs us! We've share your comments with The City's General manager in order to improve our service. Grupo Mandala
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Very fun atmosphere. -1 star for the strong puke smell 😂 we had an awesome time and the bottle service was great
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Date of experience: April 2019
Helpful
Responded Mar 11, 2020
Thank you very much for your visit and for sharing your experience. We appreciate your opinions because it helps us improve our service and avoid situations like these in the future. We look forward to having you back to offer you the service you deserve from us. Grupo Mandala
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Great music, great club, Adrian gave us amazing service throughout the entire night! Would defínetey come back!
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Date of experience: December 2019
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Responded Dec 27, 2019
Thank you very much for sharing your excellent review! We love knowing that you enjoyed your visit to The City to the fullest, as well as music, excellent service and our shows. We will continue working to give the best parties to all who visit us! Mandala Group
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I paid money online and was told it was for VIP passes and to get there before 11pm for seating. They didn't open the doors until 11, so we got there early for no reason. Also we were told that the 170 paid online does not include seats if you didn't book through the resort. This is a money SCHEME.. Do not Attend this Club.…
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Date of experience: December 2019
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Responded Dec 11, 2019
Jessica, thank you for your review and comments. As you get your tickets online, it would be helpful to mention to us and other clients checking reviews through which agency you bought your tickets. So we can contact them and check the services that offer to our mutual clients, in order to avoid complains agains our club At the club we have different services. Just cover or Open Bar with general access (no table included), or Bottle Service a premium service with a table reservation. All these services have different fees and inclusions. We would love to know more about the issues you had and the agency you booked through; in order to ensure it never happens again. Regards.
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This club was soo fun!! Great music! Great service! Definitely worth it. TotalIy recommend this place.
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Date of experience: November 2019
Helpful
Responded Nov 28, 2019
Thank you very much for sharing your excellent review! We love knowing that you enjoyed your visit to The City to the fullest, as well as music, excellent service and our shows. We will continue working to give the best parties to all who visit us! Mandala Group
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