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Lomas Travel

Avenida de los Colegios 6 | #37 Av. Bonfil, Cancun 77560, Mexico
+52 998 881 9400
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Review Highlights
Best shuttle service to and from the airport I've ever had anywhere in Mexico!

I've been travelling in Mexico for several decades and used lots of shuttle services. This was BY... read more

Reviewed 3 days ago
Michael P
Worst service...ever

Do not use this company for anything unless you thrive on deplorable customer service. Their agent... read more

Reviewed 4 days ago
Steve F
via mobile
Read all 1,171 reviews
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Lomas Travel is a travel agency certified by the Mexican Association of Travel Agencies (AMAV), with a team of over 800 professionals in tourism services. Since 1981, we have been providing unforgettable experiences to visitors from around the world, whom thanks to their preference and recommendations have allowed us to create quality memories for 31 years, in the Mexican Caribbean and other destinations in the country.In our varied catalogue you will find: Hotels in Mexico. You can choose accommodations suitable to your requirements, be it for a family, business or leisure trip. We offer a wide variety of hotels at the best rates in major destinations of Mexico, like beaches, cosmopolitan cities or magical towns. Transfers in Cancun and Riviera Maya. Relax and don’t worry about how to reach your destination. We offer you private, shared, or luxury transportation options, on board modern and safe vehicles equipped with GPS technology and speed control, from the airport to any hotel in Cancun and the Riviera Maya. Tours in Cancun and the Riviera Maya. To complement your stay, we offer incredible experiences for you to take home the best memories. All activities take place in movie-like landscapes: lush jungles, impressive archaeological sites, underground cenotes, idyllic beaches and spectacular underwater sites. Some of the activities you can enjoy are: camel-back rides, snorkel at reefs, scuba diving, swimming with dolphins, zip-lining tours, visits to archaeological sites and more.Let us show you why our customers come back to this destination using our services. Consult with our tourism specialists and experience the best vacation. We are at your service 24 hours a day, 365 days a year
  • Excellent58%
  • Very good11%
  • Average6%
  • Poor6%
  • Terrible19%
Travelers talk about
LOCATION
Avenida de los Colegios 6 | #37 Av. Bonfil, Cancun 77560, Mexico
CONTACT
Website
+52 998 881 9400

Similar Things to Do in Cancun

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Reviews (1,171)
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1 - 10 of 1,139 reviews

Reviewed 3 days ago

I've been travelling in Mexico for several decades and used lots of shuttle services. This was BY FAR the best I've ever had. Lomas picked us up at Cancun airport in a Lincoln navigator that was spotlessly clean. The driver even stopped at a store...More

Thank Michael P
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded yesterday

Dear Michael P, Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards

Reviewed 4 days ago via mobile

Do not use this company for anything unless you thrive on deplorable customer service. Their agent at Now Jade did show up for three consecutive days to book our return trip to the airport. It took numerous calls and lengthy hold times to finally contact...More

Thank Steve F
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded yesterday

Dear Steve F, Thank you for your comments, we apologize for the inconveniences you experienced during your service. It is important for us to bring a solution to this and to avoid this to happen in the future, please write to us at customer@lomas-travel.com. Regards.

Reviewed 1 week ago

First time using Lomas for airport transfers and we couldn't be happier. Greeted outside Cancun Airport Arrival hall by courteous staff and waited but a minute or two for our driver and Lincoln Navigator. The car was spotless and the driver was great. Lomas rep...More

Thank dogwriter
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded yesterday

Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

Reviewed 1 week ago

Traveled to Cancun. Our ground operator, Lomas Travel is awesome! They do not miss a beat, are professional, thorough and hospitality is their first, middle and last name! Gabriel does not miss a beat, even when handling multiple questions and interruptions. The trip was flawless...More

Thank SusieT4887
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Susie T: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

Reviewed 1 week ago

We've used Lomas Travel twice for private transfer to and from CUN airport to the Iberostar Grande Hotel Paraiso. This was included in our Southwest Vacations package, but I could not have been happier using them. They are prompt, this past trip (just got home...More

Thank AlohafromMD
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

Reviewed 1 week ago via mobile

We have been coming to various spots in the Riviera Maya for years. We have exclusively used Lomas Travel for our luxury private transportation needs to/from Cancun Airport to our various hotels. We have always had excellent service, safe reliable luxury vehicles, and polite knowledgeable...More

Thank Maxine B
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Maxine B: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

Reviewed 1 week ago

Lomas is the only way to go! Staff is outstanding and the vehicles are always clean. Go for the private transfer! It is always worth the extra money!

Thank Ashley P
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Ashley: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

Reviewed 1 week ago

We used the online booking tool to schedule a transfer from the Cancun airport to our hotel. We paid extra for the private service. It is worth the extra money. We only waited a few minutes for our SUV to pick us up. The staff...More

Thank JoeTheDiver
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 1 week ago

Dear Joe: Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

Reviewed 2 weeks ago via mobile

They never pick us on time. Excuseses every time. Never honest with us. All we want to do is to get airport and have a little breathing room. They tell us one time and are at least an hour late.

Thank Maggie S
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 2 weeks ago

Dear Maggie S, Thank you for your comments, we apologize for the inconveniences you experienced during your service. It is important for us to bring a solution to this and to avoid this to happen in the future, please write to us at customer@lomas-travel.com. Regards.

Reviewed 2 weeks ago via mobile

Punctual, helpful, friendly! I would use them anytime I could when traveling! We booked a couple of excursions through them as well and enjoyed the deep sea fishing and dolphin discovery both were out of Maroma Beach.

Thank kristysmith512
Lomas Travel G, Community Manager at Lomas Travel, responded to this reviewResponded 2 weeks ago

Dear Kristy Smith, Thank you so much for your comments, we're very glad you enjoyed your stay. Hope to see you again soon! Regards.

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Questions & Answers
Brandi281
October 23, 2017|
Answer
Response from Lomas Travel G | Property representative |
Hello Brandi! Due to political regulations at Cozumel, all transfers must be made with regular taxis. But you don't have to worry, as our reps will be waiting to welcome you at the airport and make sure you get to your hotel.
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penny1953
April 20, 2015|
AnswerShow all 2 answers
Response from GrupoLomasTravel | Property representative |
Hello, Could you tell us please, the name of the hotel in Playa del Carmen you want to book, and what kind of service you would like? Regards!
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