Contoy Adventures
Contoy Adventures
4.5
Scuba & SnorkellingBoat ToursPrivate ToursNature & Wildlife ToursSpeed Boats Tours
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Contoy Adventures is one of the largest marine tour operators in the Mexican Caribbean. Home of the famous Whale Shark Swimming Tour along with the Contoy Island Eco Adventure (a federal reserve and bird sanctuary), Isla Mujeres all-inclusive and diving.
Cancun, Quintana Roo, Mexico
Meets animal welfare guidelines

Awards
Travelers' Choice
2023

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Tours and Tickets by Contoy Adventures
Travelers talk about
(296 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles3,134 reviews
Excellent
2,596
Very good
257
Average
121
Poor
69
Terrible
90

Patricia C
5 contributions
5.0 of 5 bubbles
Aug 2020 • Couples
My husband and I went on the Whaleshark Tour on the beginning of the last month in August and if I had to describe the experience with one word I would say "Fantastic ". Our Captain OMAR and guide DIEGO are simply the best. I mean they really are the best, there were about 9 tour boats looking for the Whaleshark spot and t we were the first boat to get there.. when that happens the first boat has priority. 1+hour to find the whales, water very choppy but it was worthy. There were so many whalesharks and our group of 8 tourist we had the chance to swim 3 times for about 10 minutes each couple. Diego took incredible pictures from all of us. We were supposed to have lunch and it a was quite disappointing , the buns were so old and hard, also we were supposed to receive Tshirts from the tour and we didn't. So if you get hungry easily bring some food.. Ah, don't trust the complementary breakfast. But you know what? You're definitely not there for sandwiches or Tshirts... you're there to swim with whale shark and for that my friend.. you can Trust Captan Omar and guide Diego.
Written September 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ben Pogue
2 contributions
5.0 of 5 bubbles
Sep 2020
We were on a small boat with five other people plus Diego, our tour guide, and Omar, our captain. The hour-long boat ride out to sea felt like an actual roller coaster because of the windy weather and choppy waves, but we felt very safe in their capable hands. Once we got to the location, we were the first boat to find the whale sharks and the first group in the water! Diego took each couple at a time and guided us around the whale sharks and the manta rays all while capturing wonderful photos and videos! Each group got to go snorkel in the ocean 2-3 times, and it was an unforgettable experience! Diego and Omar are the best duo ever, and we are so glad we took the opportunity to go on this trip!
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Visitor We are so glad to know you enjoyed your WHALE SHARK EXPERIENCE with us! We will share your comments with all our staff, especially with Diego & Omar Tell your friends to join us for the BEST Whale Shark Experience from Cancun, Playa del Carmen or Riviera Maya only with CONTOY ADVENTURES! Best regards Roberto del Castillo Web Marketing Manager
Written September 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jim R
Las Vegas, NV238 contributions
5.0 of 5 bubbles
Jul 2020
All I can say is WOW!!!

We decided to do the whale shark tour and went out to some friends to find the best option. Luckily, we used to live in the area and my best had a referral. With everything going on in the world right now, we really didn't know what to expect.

From the time we checked in and were given a detailed health screen by a real Dr. and shown all the precautions that were taken from disinfecting to automated temperature checks, we knew this was a professional group. The boats were newer, modern and comfortable. The guide (Raul) and captain (Julian) were bi-lingual and truly professional.

After a quick 10 minute introduction and briefing, all the boats headed out and after only 45 minutes, we were at the location where the whale sharks feed this time of year. There were about 15 other boats and there were more than 150 whale sharks so it didn't feel crowded at all. Once we arrived, we all suited up and went in 2 at a time with the guide (there were 6 of us on the boat). He was a true pro. Thanks a lot Raul!!! We got to go a couple times each and had enough time to get some great pictures and an incredible experience.

On our way back we stopped by Isla Mujeres which was nice. Unfortunately, the beaches were closed but we could jump into the crystal clear water (no Sargassum) and hang out for a bit. Then the boat goes right back to the dock by noon.

I highly recommend this tour and Caribbean Connection. They are the biggest and most professional that I have seen for any tour.

We hope to be back soon.
Written July 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tanesha W
2 contributions
5.0 of 5 bubbles
Sep 2020
This experience was amazing! My husband and I have been to Cancun 5 times so far and this checks a bucket list item for us. Everyone was so friendly, and really showed appreciation for us being there. We had Captain Joseph and our guide was Willy. It seems crazy to think that you're just going to go out in the ocean and swim with these magnificent creatures, and there was a moment when I thought it wasn't going to happen, (probably my impatience). But, then we spotted our first one it got exciting, but then we jet out further where there had to have been at least 10 different sharks. We were all given a 3 times to go swim with them, and wow it was amazing. 2-3 close encounters with them every time I went in! Not to mention dozens of HUGE Manta rays everywhere! Some that appeared to have at least 10-12 ft wingspan! If tourism still allows swimming with the Whale Sharks next year we will definitely bring the kids to experience this!
Written September 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Visitor We are so glad to know you enjoyed your WHALE SHARK EXPERIENCE with us! We will share your comments with all our staff, especially with Joseph & Willy! Tell your friends to join us for the BEST Whale Shark Experience from Cancun, Playa del Carmen or Riviera Maya only with CONTOY ADVENTURES! Best regards Roberto del Castillo Web Marketing Manager
Written September 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

trocki005
Erie, PA260 contributions
5.0 of 5 bubbles
Jul 2020 • Friends
My friend and I decided to go snorkeling with whale sharks. I enjoy snorkeling greatly and I do a lot of reef and coral snorkeling. This was going to be my first Adventure in Open Water. Are Transportation picked us up promptly and drove us to the dock. There, we had a smooth check in, we were offered coffee and cookies, and then we got our instructions for what to do with the whale shark. We boarded our boat and our captain Omar and our tour guide Diego were fabulous. It was about an hour boat ride to the place where the whale sharks feed and mate. The experience was absolutely amazing our guide was knowledgeable. I would recommend taking some Dramamine or bringing sea bands with you as when you're just waiting in the boat for your turn to go into the water it can make you a little seasick. The whale sharks were amazing. You can't grass but the size of them until you are in the ocean with them. We were blessed to have dozens of whale shark swimming around us as well as manta rays. We also saw Dolphins playing in the water on our way out. After we were done snorkeling we went to a beach off the coast of Isla Mujeres and enjoyed a bagged lunch and time to just hang out in the water on a sandy bar before our return to the mainland. I would 100% recommend doing this activity if you are in Mexico during whale shark season. Once again, thank you to Omar our captain and Diego are guide to make this experience amazing
Written July 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

billntravel
Carmel, in10 contributions
5.0 of 5 bubbles
Aug 2020
Favorite part was swimming with the whale sharks. Our family was very fortunate this day, our captain Omar and guide Diego, hit a home run and put us onto an area that had over 36 Whale Sharks, and 2 Manta rays. Truly a once in a Lifetime experience.
A Note, my wife gets sea sick, and the ride can be choppy at times , So take a Dramamine before going.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Visitor, Thank you very much for taking the time of writing this review, it’s very important for us to know if our service exceded our customer’s expectations. We will share your kind words with Omar & Diego as well as with the rest of our staff. We thank you once again and hope to bring you on board again soon in another one of our WHALE SHARK ADVENTURES. Tell your friends about your experience with CONTOY ADVENTURES for their next visit to Cancun, Playa del Carmen or the Riviera Maya! Best regards Roberto del Castillo Web Marketing Manager
Written September 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lin P
5 contributions
5.0 of 5 bubbles
Jul 2020
My wife andI went on the Whale Shark Snorkel Tour, and it was one of the best excursions we have ever taken! Contoy Adventures had safety precautions that were far superior to any we have encountered, so we felt comfortable from the start. Our guide Diego, and the boat Captain, Omar, were friendly, knowledgeable, and provided us an overall great time! Captain Omar took us exactly where the whale sharks were, and while we were swimming with them, Diego guided us to the right places to really experience them up close...it was AMAZING! I would highly recommend this tour, and this company, when you are in the Cancun area...you won’t be disappointed!
Written July 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jellybean7878
Los Angeles, CA14 contributions
5.0 of 5 bubbles
Sep 2020
I spent a lot of time researching about the whale shark tour and i'm glad i decided to go with Contoy Adventure. Diego and Omar are great. This was my husband's bucket list and i was reluctant to go as I get sea sick easily and don't know how to swim. Luckily day we went ocean wasn't too bad and weather was beautiful. Diego was awesome as he ended up dragging me in the ocean swimming with shark entire times as I don't know how to swim so that my husband can take photo of sharks. Thanks Diego! We didn't see alot of whale sharks but considering we were in end of of season, i felt lucky to spot some. We also got to swim with manta rays which was an added bonus. Overall, i highly recommend this company to use for Whale shark tour. I would when I come back!
Written September 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

michaelbicycle
Canada2 contributions
5.0 of 5 bubbles
Aug 2020 • Family
Contoy adventures were equipped for and followed sanitation guidelines. The boats were clean and well-maintained. Captain Omar and Guide Diego make a great team, relaying sightings of the whales to ensure a successful experience. They were informative and communicated expectations clearly.
Written September 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

AllenF
Halifax, Canada67 contributions
2.0 of 5 bubbles
Jan 2023
I bought the ISLA MUJERES tour through the Wyndham Grand Cancún office for vacation tours. It was billed as an all-day, great event for young children (we booked 4 adults, 2 children aged 1.5 and 3.5 years) with lots of time on the North Beach, which was advertised as shallow and great for kids. Instead, we stopped for 30 minutes or so in mid-channel for some people to "snorkel", then had lunch ashore with about 20 minutes on a small beach. Later we went to the North Beach, but anchored off-shore so adults could swim in water that was 2 m deep – clearly impossible for young children, and we were even told we were not allowed to swim in to the beach. Finally, we had 45 minutes ashore with a choice of brief access to another small beach or shopping.

This was completely unlike what was advertised or described to us by the agent. The children spent an expensive day trapped on the boat and were very unhappy for much of the time. The staff on board the boat were very nice, and it was a reasonable trip for adults who were happy with very loud music and lots of liquor, but totally inappropriate for young children.
Written January 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Visitor, Sorry to hear that your experience was nothing like you were advertised, we constantly train all salesmen in hotels about our tours so you have the correct information. We do visit Playa Norte beach for 1 hour and 15 minutes and we do have a snorkeling stop at El Meco Reef, we also visit downtown for an hour and the beach club for another hour and that is always our itinerary. This is a family-oriented tour, we are sorry if you felt it wasn´t, and we will pass your kind comments to our staff. Best regards Roberto del Castillo Contoy Adventures
Written February 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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