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CARM Tours & Transfers

#1 of 714 Tours in Cancun
Cancun, Mexico
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About CARM Tours & Transfers
CARM Tours & Transfers is your on-site Cancun expert to help with your excursions and transportation needs. CARM Transfers is the safest and most reliable transportation option for Cancun, the Riviera Maya, and the ferry to Isla Mujeres.
Closes in 29 min
Hours Today: 7:00 AM - 8:00 PM
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2,952Reviews87Q&A
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LNTexas wrote a review Sep 15
Austin, Texas2 contributions
I have hired CARM several times in the past three years for transport from CUN to Puerto Juarez (and back), and they are reliable, friendly, punctual, and safe. I was a woman traveling alone a couple of times and I never felt more comfortable. Their pre-trip communication is efficient and excellent!
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Date of experience: August 2020
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Edith N wrote a review Sep 15
Lancaster, Ohio1 contribution
I forgot to take a picture but they were waiting at the airport with our name. Their instructions were very helpful. They were very friendly! I would recommend them to anyone traveling to Mexico! We did round trip and had no issues. They are also very quick to respond to any emails.
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Date of experience: August 2020
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Chris J wrote a review Sep 8
West Bend, Wisconsin2 contributions1 helpful vote
They were great. We had a flight delay and then a all out cancellation. I would email them updates and always were very quick in responding. When we finally did arrive there was a person waiting with our names on a dry erase board. It certainly helped amongst the chaos. A+ service.
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Date of experience: August 2020
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Response from CARM T, Owner at CARM Tours & Transfers
Responded 1 week ago
Thank you so much for leaving taking the time to leave us a review. We really appreciate the time spent as we are always striving to improve our services. So, we are so happy to hear such great feedback on our customer service team, and service! We are so glad your transfers were stress free. And we hope to see you again when you are in the area-we are at your service any time! Saludos!
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KamiKemp wrote a review Sep 7
3 contributions2 helpful votes
The service with CARM is exceptional. When our flight from DFW was delayed, I was able to email CARM to let them know and they said no problems at all that they were monitoring our flight times. They were waiting at the airport when we arrived with our name on a sign so they were easily found. They had our ferry tickets waiting for us along with a couple of cold beers as requested. Super nice driver and very helpful. When we were due to return from the ferry from Isla Mujeres, they emailed us to tell us which ferry to take in order to be able to pick us up and take us back to the airport on time. When we decided to extend a day, all I had to do was email and they were incredibly responsive. The driver took precautions in sanitation by spraying the bottom of our shoes before getting into the air-conditioned van and wiped the seats down. The vans are nice and newer. If I could give them more than 5 stars I would because of the communication, the ease of booking and the friendly drivers. I cannot recommend this company enough and they will be our go to transportation company from here on out.
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Date of experience: August 2020
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Response from CARM T, Owner at CARM Tours & Transfers
Responded 1 week ago
We want to thank you for taking the time to leave us such a detailed review. We really appreciate the time spent as we are always striving to improve our services. Your feedback not only helps us, but, helps other travelers who may be reading as well. So, we are so happy to hear such great feedback on our customer service team, the booking process, our vehicles, and covid-19 preventions & protocols! We are so glad your transfers were prompt, and stress free and that you found it a great value. And we look forward to seeing you again when you are in the area-we are at your service any time! Saludos!
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Nitzy57 wrote a review Aug 2020
Camden, New Jersey19 contributions17 helpful votes
CARM is the best always friendly and on time. They go out of their way to make sure you have a good experience stress free. I have used CARM many times and they never disappoint
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Date of experience: August 2020
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Response from CARM T, Owner at CARM Tours & Transfers
Responded 3 weeks ago
Thank you so much for taking the time to leave us a review. As a small business, that helps us alot, as well as other travelers who may be reading. And we want to thank you for your repeat business & support! We love to hear that you find our drivers friendly and accommodating. Customer service is our #1 priority and our team will always strive to make your trip as enjoyable as possible. We appreciate you, and look forward to seeing you again soon!
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