CARM Tours & Transfers
CARM Tours & Transfers
5
7:30 AM - 7:30 PM
Monday
7:30 AM - 7:30 PM
Tuesday
7:30 AM - 7:30 PM
Wednesday
7:30 AM - 7:30 PM
Thursday
7:30 AM - 7:30 PM
Friday
7:30 AM - 7:30 PM
Saturday
7:30 AM - 7:30 PM
Sunday
7:30 AM - 7:30 PM
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About
CARM Tours & Transfers is your on-site Cancun expert to help with your excursions and transportation needs. CARM Transfers is the safest and most reliable transportation option for Cancun, the Riviera Maya, and the ferry to Isla Mujeres.
Cancun, Quintana Roo, Mexico
Awards
Travelers' Choice
2024
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CARM Tours & Transfers
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
5.0
4,222 reviews
Excellent
4,068
Very good
104
Average
29
Poor
11
Terrible
11
Michael K
Waterloo, United States88 contributions
Feb 2020
CARM Tours and Transfers were waiting for our groups of families travelers on our recent vacation to Isla Mujeres. Their rates were very affordable and were very accommodating to multiple arrival and departure times and dates. Drivers were easy to find in the crowd. Booking round trip transportation and ferry tickets was easy to do. Ferry instructions and driver pick up on departure were clear and smiling driver waiting at the Ultramar ferry when we arrived from Isla Mujeres. Would definitely us CARM again.
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review and for choosing CARM! We love to hear that you found our drivers friendly and accommodating. Customer service is our #1 priority and our drivers strive to make your trip as enjoyable as possible. We are thrilled we were able to exceed expectations and we hope to see you again the future!
Written March 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laurie L
Plymouth, MN606 contributions
Feb 2020 • Couples
I’d used this company before as an airport shuttle and after reading horror stories from cheaper businesses, decided not to take a chance on a different one again this time. They are very good at preparing first time travelers with directions on how to find them out of the airport & what to expect when you arrive. We found the representative easily and he guided us to the correct van. When it was time to leave our resort, the driver was there as expected as there were no hiccups through the entire experience. I definitely feel that you get what you pay for with this company and would recommend them to anyone traveling in the area.
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for leaving taking the time to leave us such a detailed review. We really appreciate the time spent as we are always striving to improve our services. So, we are so happy to hear such great feedback on our customer service team, the booking process, our vehicles, and drivers! We are so glad your transfers were prompt, and stress free and that you found it a great value. And we hope to see you again when you are in the area-we are at your service any time! Saludos!
Written March 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BikkiV
Lexington, OH2 contributions
Jan 2020 • Friends
If you do not have transportation set up already from/to airport (we stayed at an AirBnB in Playa Del Carmen), I highly recommend CARM. There were 4 of us, 8 suitcases (not including carryons), 9 beers, 4 waters and an hour stop at Walmart...and the animal donation for two ($20) for about $160 US. It was worth every penny. The van was very clean and cool and the driver was extremely friendly and helpful. We had no issue finding where to go after coming through customs etc; just did exactly what the website/emails told us to do. We recommended them to a couple that joined us a few days later and their experience was the same. I have a coworker flying in to Cancun in March and he has already booked CARM based on my experience. We will continue to use them for transportation from/to the airport. We did not book round trip this time since we were not sure of how the experience would be, and the return trip is only $69, but we will definitely book round trip next time.
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy to hear that you had great service with us on your private transfer from the Cancun Airport to your Airbnb in Playa del Carmen. And thank you for taking the time to leave us a review, and for recommending us to your friends! We appreciate your business and hope to see you again soon. An additional thank you as well from all the pups for donating to our passion non-profit Isla Animals. We appreciate you!
Written February 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kevwalsh1
Birmingham, UK20 contributions
Feb 2020
I booked CARM for a transfer from Cancun airport to our hotel (in Playa Del Carmen) and for the return journey two weeks later.
They were an excellent company to deal with (all the instructions for what to do on arrival at Cancun were very clear and easy to follow), the drivers were on time and very polite and they were a lot cheaper than booking a private taxi transfer through our holiday company (TUI).
Will definitely use CARM if I go back to this part of Mexico.
They were an excellent company to deal with (all the instructions for what to do on arrival at Cancun were very clear and easy to follow), the drivers were on time and very polite and they were a lot cheaper than booking a private taxi transfer through our holiday company (TUI).
Will definitely use CARM if I go back to this part of Mexico.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for choosing CARM for your private transportation to and from Playa del Carmen, and for taking the time to write a review! We are happy to hear that our arrival instructions made finding CARM at the airport simple and that you found our service a great value. We strive to make your travel day as stress free as possible. We hope to see you again soon!
Written March 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janice H
Los Angeles, CA19 contributions
Jul 2020
Traveling during COVID times is pretty stressful, but I decided to book a private taxi with CARM Tours & Transfers and it was amazing. The team is very quick to respond to any emails, my boyfriend and I were very happy with our airport transfer to the Playa del Carmen Ferry. As advertised, their drivers and escorts are wearing masks and face shields (as were we) and before we got in the vehicle we were given hand sanitizer and our shoes were disinfected. The large vehicle made it easy for us to social distance from our driver and it was air conditioned, clean and comfortable, I would highly recommend using CARM, when we come back to Cozumel/Tulum we will definitely hire them again!
Written July 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You are so right, Traveling during COVID times does add an extra amount of stress to international travel. This is why we feel it's so important to not only comply with the government sanitary protocols, but exceed them. All of our employees have taken courses in covid-19 prevention and received certification from the Mexican government to operate safely. We have also received the stamp of approval for covid-19 prevention for exceeding the safety guidelines put forth by the World Travel & Tourism council. Your safety and comfort is our #1 priority, so, we are so happy to hear that you had excellent service with us. We appreciate your business and look forward to seeing you again soon on your next trip to the area!
Written August 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clarissa D
Salt Lake City, UT11 contributions
May 2021
I chose to book our round-trip transportation from the airport with CARM after reading other traveler reviews. I am incredibly happy with the choice and would recommend and use them again when traveling to the Cancun area.
After booking, we received detailed instructions of what we were to do after arriving at the airport via email. We located our contact immediately where it was indicated they would be in the instructions and he called in the driver to meet us in the pickup area. There were only two of us and we were transported in a Toyota Highlander (cold water and beer included at an added, minimal cost). Our driver, Martin, was the friendliest and most personable driver we met on our trip. He made the hour or so ride to our resort very pleasant and welcoming especially since it was our first time in Mexico.
Prior to our departure, CARM reached back out and confirmed our itinerary a day or two before. We were picked up on time and transported back to the airport in a passenger van that we had to ourselves. I did not realize we would not have drinks on the way back, so if that is something you are interested in, I would add it on for the return trip.
We were hoping to travel to Tulum during our stay and it was our intent to contact CARM to arrange for the trip while we were there, but Covid levels increased, and the attractions had been shut down during our stay.
After booking, we received detailed instructions of what we were to do after arriving at the airport via email. We located our contact immediately where it was indicated they would be in the instructions and he called in the driver to meet us in the pickup area. There were only two of us and we were transported in a Toyota Highlander (cold water and beer included at an added, minimal cost). Our driver, Martin, was the friendliest and most personable driver we met on our trip. He made the hour or so ride to our resort very pleasant and welcoming especially since it was our first time in Mexico.
Prior to our departure, CARM reached back out and confirmed our itinerary a day or two before. We were picked up on time and transported back to the airport in a passenger van that we had to ourselves. I did not realize we would not have drinks on the way back, so if that is something you are interested in, I would add it on for the return trip.
We were hoping to travel to Tulum during our stay and it was our intent to contact CARM to arrange for the trip while we were there, but Covid levels increased, and the attractions had been shut down during our stay.
Written May 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for leaving taking the time to leave us such a detailed review. We really appreciate the time spent as we are always striving to improve our services. So, we are so happy to hear such great feedback on our customer service team, the booking process, our vehicles, and drivers! We are so glad your transfers were prompt, and stress free and that you found it a great value. And we hope to see you again when you are in the area-we are at your service any time & will pass along your compliments to Martin! Saludos!
Written June 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
morgantownWv
WV20 contributions
Jan 2020
I booked a private shuttle to Playa del Carmen from Cancun airport and when we arrived we could not find them. They were supposed to be waiting with a sign with my name, they had my flight info. I finally called and they directed me to an area with numbers across the street. I found my name in small print with 4 or 5 other names. The man with the sign then told me I had to wait 10 minutes more, I voiced my annoyance and he stated, "well do you want to wait or not".
When we finally got into our vehicle the driver was nice and safe. Also the return ride was good, the driver was actually almost 30 minutes early.
When we finally got into our vehicle the driver was nice and safe. Also the return ride was good, the driver was actually almost 30 minutes early.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We want to thank you for taking the time to leave us a review here. And we are happy to hear that your arrival transfer was safe and the driver was nice & that departure your transfer was great, and the driver arrived early. I do want to address the rest of the review because your detailed Arrival confirmation voucher did contain explicit instructions on where to meet our greeter when you landed:
* Our greeter was waiting for you with a sign with your name on it. Our greeters wear a shirt with the CARM logo and name on the front & back of it and hold a sign. On your Arrival confirmation vouchers it says: "Look for the CARM greeter holding a sign with the CARM logo and your name on it (multiple names may appear on the sign)."
* We track all arrival flights
*How to find your greeter and where he would be waiting was written on your Arrival voucher as well: "Terminal 3: After you exit, walk straight ahead 100 meters (300 feet), cross the driveway / speed bump and STOP. CARM is right at the driveway. Look up and you will see blue number #26 and a bunch of greeters holding signs. Look for the CARM greeter holding a sign with the CARM logo and your name on it (multiple names may appear on the sign)." We are happy that you called and a customer service agent was able to give you the instructions again over the phone.
*Once you make contact with the greeter, only then can he call your van into the arrivals area. This is by law & regulations (that all transportation companies must abide by) at the Cancun airport. The typical wait time is 5-7 minutes dependent on how busy the airport is. As it is high season right now, we apologize that you had to wait a few minutes longer. Our greeters are known for their kindness, even helping clients of other transfer companies find their transport companies. We will look into this service further.
We always strive to make customer service and client satisfaction our #1 priority so, we truly wish you would have contacted us directly so we could address the issue immediately & explain that the voucher instructions that we had emailed you would have alleviated your issues on arrival. And we are also very sorry that you feel despite our best efforts, that our service warranted 2 star review even with a great, nice & safe driver on both of your transfers with us.
Written January 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura K
Maui, HI78 contributions
Jan 2020
I cannot recommend CARM enough. They are super responsive, very communicative, speak English perfectly which makes booking less stressful and are very very kind and nice.
We used CARM for a transfer of 6 people from Moon Palace to Isla Mujeres Ferry and then each of us used them for Ferry to Airport transfer.
Pricing is competitive, the driver, Augustine is a sweetheart and we were in very good hands.
Do not hesitate to use CARM. I contacted them via email and phone while in Cancun and every time it was a pleasure.
We used CARM for a transfer of 6 people from Moon Palace to Isla Mujeres Ferry and then each of us used them for Ferry to Airport transfer.
Pricing is competitive, the driver, Augustine is a sweetheart and we were in very good hands.
Do not hesitate to use CARM. I contacted them via email and phone while in Cancun and every time it was a pleasure.
Written January 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for choosing CARM and for taking the time to write a review. We are happy to hear that you had a great experience and that you found the booking process easy and simple. We aim to provide an easy, stress free and comfortable service to all of our clients! We will pass along your compliments to Augustine & look forward to seeing you again soon!
Written January 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John K
3 contributions
Feb 2020
There was no waiting! When we arrived at CUN, CARM was there as scheduled. The 4 in our party included 2 musicians with instruments. The friendly CARM personnel efficiently loaded the vehicle and got us to the ferry to Isla Mujeres with no issues at all. Luggage was carried to the ferry, without our having to lift a finger. The return trip was just as smooth. Our CARM porter carried luggage to the ticket kiosk, operated the kiosk for us, then transported luggage to the security line. He was tipped well!
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review and for choosing CARM! We love to hear that you found our drivers friendly and accommodating. Customer service is our #1 priority and our drivers strive to make your trip as enjoyable as possible. We are thrilled we were able to exceed expectations and we hope to see you again the future!
Written March 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle Griffin
1 contribution
Feb 2021 • Family
I used CARM to get from the Cancun airport to the ferry station and it was a round trip ticket for two that I purchased. I was referred to CARM by a friend and was very pleased with our experience. They are always on time, great with communication & accommodating to flight changes. Also, I liked the way the driver held up a sign with our names so we knew who to look!
Written March 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for giving our service a try! We are so happy that we came recommended to you! And we appreciate your taking the time to leave us a review, as we are always striving to improve our services. We are so glad your transfers were prompt, and stress free. And we hope to see you again when you are in the area-we are at your service any time! Saludos!
Written March 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hola
Nos gustaría hacer el tour de Chichen-Itzá
Me podéis pasar información y precios ?
Written August 11, 2022
Buenas tardes:
Del 15 al 20 de este mes estare en cancun, los primeros dias estare en la zona hotelera y los ultimos dias estare en playa del carmen. ustedes pueden prestar ese servicio de transporte desde y hacia el aeropuerto? cual seria el costo?
Written July 11, 2022
What is your cancellation policy for airport transfers?
Written January 23, 2021
Hi Alicia, Per TripAdvisor regulations we are not allowed to provide links or email addresses in our answers to you. You will need to go to Google and type in CARM Tours & Transfers to find our website. It has a blue background and a sun logo. Scroll to the bottom of the page and you may find the link to our cancellation policy in full. Thank you!
Written January 23, 2021
Do you offer private boats to isla? I thought I had seen on a Facebook group that this is the company that offered that service. Thank you.
Written January 2, 2021
Hello! While we do not offer our own private boats to Isla, we do offer private transportation to and from the dock as well as recommend a private boat service. Feel free to email us with more questions. Have a great day!
Written January 2, 2021
We are a group of 5. Is this a private transfer or is this for a giant bus.
Written December 21, 2020
Hello, All of our transfers are PRIVATE. We do not offered a shared option. We have various sizes of passenger vans (that can hold a maximum of 10 people). If you have any other questions, please let us know!
Written December 22, 2020
What type of vehicle do you offer for 2 people round trip to playa? Thank you
Written December 18, 2020
Hello! We have various models of passenger vans as well as Toyota Siennas upon request. Feel free to email us for more info!
Written December 18, 2020
Hola, quiero cotizar un traslado redondo Aeropuerto- hotel -aeropuerto del aeropuerto de Cancún al hotel grand sirenis
Written November 20, 2020
¡Hola! Estaremos encantados de ayudar. Por favor, envíenos un correo electrónico con la cantidad de personas que viajan (el precio depende de la cantidad de personas que viajen) y todos sus datos. ¡El servicio de atención al cliente estará encantado de proporcionarle un presupuesto!
Written November 20, 2020
Hello! How much is airport transfer from Cancun airport to Riu Cancun?
Written November 18, 2020
Hello! Our private transfers to anywhere in Cancun are as follows:
1-2 people: $39 usd one way/ $69 usd round trip
3-5 people: $45 usd one way/ $79 usd round trip
6-01 people: $49 usd one way/ $89 usd round trip
* Private airport transportation...no waiting on others, no other hotel stops
* We will track your flight and meet you right outside the airport terminal.
* Our vehicles have AC and are fully insured and authorized by the Cancun Airport Authority
* Price includes all taxes, fees and parking (tip not included)
* Prices are per VEHICLE, not per person
* Certified in covid-19 prevention
Thank you!
Written November 20, 2020
Hello, How much is it roundtrip from Cancun airport to Grand Hyatt Playa Del Carmen for two people?
Written October 19, 2020
Hi Walter! A round trip private transfer from Cancun to anywhere in Playa del Carmen for 2 people is $129 USD (price is total, not per person and includes all taxes and fees). Please let us know if you have any other questions.
Have a fabulous day!
Written October 20, 2020
Hello, how much would it cost for 3 people from airport to downtown playa del carmen area? Please quote price in Mexican pesos.
Written March 3, 2020
Hello! The price is $75 USD one way (all prices are in USD and can be pre-paid via credit card or paypal.) Price is total, not per person & inlcudes all taxes and fees. Have a great day!
Written March 3, 2020
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