Mayan Heaven
Mayan Heaven
4.5
Taxis & ShuttlesPrivate ToursDay Trips
12:00 AM - 11:30 PM
Monday
12:00 AM - 11:30 PM
Tuesday
12:00 AM - 11:30 PM
Wednesday
12:00 AM - 11:30 PM
Thursday
12:00 AM - 11:30 PM
Friday
12:00 AM - 11:30 PM
Saturday
12:00 AM - 11:30 PM
Sunday
12:00 AM - 11:30 PM
About
Mayan Heaven is a tour operator, specialized in offering the service of excursions in the Mexican Caribbean, as well as the tourist transportation service, Mayan Heaven is distinguished by its quality and commitment to tourism and by transmitting the ancient essence
Translated by Google
Cancun, Quintana Roo, Mexico

Awards
Travelers' Choice
2023
Travelers talk about
(12 reviews)
(2 reviews)
(2 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles99 reviews
Excellent
80
Very good
7
Average
4
Poor
1
Terrible
7

Margarita N
1 contribution
5.0 of 5 bubbles
Apr 2021 • Friends
This company was excellent, very professional and reasonable price, they picked us up at Cancun Airport and took us to the resort round trip. Both drivers were very friendly and entertained i will definitely recommend Mayan Heaven and we will use it as our transportation in the future. Thank you 😊
Written April 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karla J
Chicago, IL1 contribution
5.0 of 5 bubbles
May 2022
MAYAN HEAVEN IS THE BEST !!!
We had a wedding in Cancun and they did such a great job accommodating us with all the transfers . The customer service was exceptional....
We had to change some times and they worked with us the hole time I would recommend this airport shuttle to all my friends and family for all our transfer needs.
Thank you for the best customer service you provided
Written May 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Linda I
Kilmarnock, UK188 contributions
5.0 of 5 bubbles
Mar 2023 • Couples
My husband and I were picked up at Cancun Airport last week.
I must say the pick up point with hundreds of drivers waiting around a Welcome bar with loud music was overwhelming...
All my contact with Mayan Heavan had been via WhatsApp and my cellphone had no data in Cancun! I was distressed but 10 minutes later I saw a banner with my name and Antonio took us to our van.
Our trip was long as the new motorway is still under construction but 4 hours later Carlos (a very safe driver) dropped us odd in Merida.

Today our pick up was with Roger again a great safe driver. The trip took 5 1/2 hours to get from Merida to Cancun airport. I had factored extra time but we were tight for our plane. This is not Mayan Heaven's problem.... if you travel this route allow a bigger time frame than the 4 1/2 the Internet says. I would say 6 hours to go for the plane check in time!

I would recommend this company but factor in WhatsApp is the means of communication and that the fast road is very slow..... not the driver's fault.

I like that both drivers were safe and that the company was in constant contact when I was in Merida and on WiFi.

Thank you, Linda
Written March 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

310Ben
New York1 contribution
1.0 of 5 bubbles
Feb 2023
It's very rare for me to write reviews (let alone negative ones) but unfortunately had a terrible experience and could not recommend them. I've traveled to Cancun many times and have always had good experiences with other transportation companies but was drawn to Mayan by their lower prices, which ended up being too good to be true.

For the ride from the airport, there was no one waiting to greet us with a sign as promised. Instead, I got a Whatsapp message from the company Caribe Shuttle that they are sending a driver to the airport (NOT Mayan Heaven). Once the driver arrived, we needed to walk through the parking lot with our bags to find them, they didn't come to meet us at the designated pickup spot (Margaritaville) or assist with bags.

Now for the worst part, shortly after driving off the airport grounds, we turned into a dark side street and were instructed to move to a small, unmarked sedan that was waiting for us (we originally booked a van). We were three people and the back row barely had enough room for two people so the third person sat in the front. The driver didn't speak English and wasn't in a uniform but the shuttle company confirmed via WhatsApp that this was all legitimate. The company claimed this small car would get us to our destination (Tulum) faster but overall this made the experience uncomfortable and feel unsafe. Also, it wasn't clear why the sedan couldn't have just picked us up from the airport, did they not have the proper permits?

After arriving to our destination and complaining to Mayan Heaven about the experience, we were told they would upgrade our return trip to the airport to a "Deluxe Teramont" and included a stock photo of the newest Volkswagen SUV. While that wouldn't completely make up for the unsafe and uncomfortable first experience, we wanted to give the company a second chance since maybe it was just an off day for them.

Sure enough, an hour before my pickup I received a text from Caribe Shuttle again that they'd be servicing my ride instead of Mayan Heaven. Additionally, they said that they'll be sending a van instead of the upgraded SUV and that they'll issue a partial refund. Luckily, this ride went without a hitch and the driver was friendly. However, after my trip, I never received the partial refund and both Mayan Heaven and Caribe Shuttle stopped responding to my messages.

Bottom line: It appears that Mayan Heaven doesn't actually have its own fleet and just outsources rides to other companies (all somehow affiliated to someone named Christian Ortiz Fernandez). While that'd normally be fine (essentially what Uber does), they downgraded our vehicle, added a sketchy stop on the way and have poor communication. Avoid the hassle and just book one of the many other car services available.
Written March 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eric M
1 contribution
1.0 of 5 bubbles
Aug 2023 • Family
I have no idea how anyone has possibly had a positive experience with this company, they’re just awful.

I planned a trip to Mexico with my family and had arranged the van MONTHS prior to pickup. The days leading up to my trip they never confirmed anything via WhatsApp despite numerous inquiries. The day of traveling we missed our connection due to bad weather and ended up arriving 6 hours later than planned. I let the company know and got no confirmation from them whatsoever.

They were more than an hour late to pick us up from the airport which forced us to pay out of pocket for a taxi. We tried calling and texting them about 50 times and no one answered or responded. I demanded they reimburse me for the taxi…shocker never got any answer or acknowledgement of fault.

Every time I would message them they would ask for a booking ID, literally every time. All they had to do was scroll up in the message history to see it. Their customer service is awful, the absolute worst as they just don’t respond or when they do they are not helpful whatsoever.

In their defense they were only 20 minutes late picking us up on our return trip to the airport. The first driver went to the wrong hotel, which is just ridiculous. The driver himself, Migel, was lovely and was a very nice man.
Written September 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

triptake37r
massachusetts91 contributions
3.0 of 5 bubbles
Jan 2022
I hesitated because it was so much less expensive, but the reviews were so good.
When we got the confirmation, it showed us being picked up the same time we arrived. I tried to contact them a few times via e-mail at two separate addresses, and never got a response.
When we arrived we took a wheelchair, and they took us to where all the transfer companies were waiting, but ours. No one could give us any information on them and we started to worry. Fortunately the wheelchair guy used his phone to call them and after about 5-10 min. someone came, but the car did not have their logo on it.
We had paid for 1 small bottle of water, which he landed up stopping at a 7/11, and brought us 2 big bottles, which was very nice. But I had hoped it would be in the car for us so we did not have to make any stops during the hr. ride to the resort.
Clean car and nice driver.
Coming back, they were very good. Our flight was canceled, and we tried to get out a day earlier instead of staying, and with 1 1/2 hrs. notice, the driver came, and he was early. Also no logo on the van.
Not being able to communicate with them from the US was a downside, and our phone did not work in Mexico. So we were a little on edge if things would work out
Written February 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Dear Grace, we are sorry we did not fully meet your expectations. Our commitment to our customers is to provide a quality service for a lower cost than the competition and to provide support and advice during your trip in Mexico. We do our best to provide all the information to our customers before arriving at the Cancun airport because we know that many do not have telephone service, that is why we provide them with a free network option at the airport to communicate with us. The traffic at the airport to enter the terminals is unfortunately not in our hands, so the 5-10 minute wait for our units to enter the terminals is within the normal time range. Our staff at each terminal also have a list and a banner with the name of our clients so that they can be quickly identified. On the other hand we currently only handle an email address where we provide information to our customers about their contracted service reservations@mayanheaven.com in which we have a history of having responded in a timely manner your message sent previously, as well as our services are confirmed a day before with our customers through an automatic text message and through our WhatsApp number in which we also have a history of having responded in a timely manner all your questions. We appreciate that you have used our services and we hope to have your preference again. Best regards.
Written February 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael Sargeant
2 contributions
5.0 of 5 bubbles
Mar 2021 • Couples
Hey everyone,

First off let me start by letting you know that this company was amazingly good and professional. Many of the companies I looked for to transport me and my crew to Tulum was trying to overcharge me. Mayan Heaven didn’t. They were upfront and honest. Plus the cars were nice. You kind of need that for an hour plus long ride. I would definitely use them when I go back to Mexico. You should too.
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jenine H
7 contributions
4.0 of 5 bubbles
Dec 2022 • Family
I used this transportation company 3 times during my stay 12/29/22 thru 1/7/2023. 2/3 times was very impressive. Here’s what they did great: first I ordered transportation from Cancun Airport to my resort 5 hours before I landed in Mexico. Their prices were better than others and they were there waiting for us with a sign. So I used them again to transport us from one resort to the next during our stay. Again, the prices were fair and they showed up almost on time (within 10 min). The last time I used them was to be transported back to airport. There were a few problems, which stemmed from me not putting pm v am for my flight time, but I did include the airline and flight number which they say they cross reference for the actual arrival time, and I provided info in the NOTES section provided, asking if they would be there “at 10:00 am or earlier?” And they said they came the night before. But no indication that happened as I didn’t get notified from my resort that transportation was there for me which I know is protocol as no one leaves with luggage without a checkout slip. Also no one called my mobile to say “we are here, where are you”.

They said they would try to get me emergency transport but never called me back with 5-10 min so I had to find another ride to catch my flight.

Would I use them again? Absolutely! Just be very careful with the times you write, proactive with confirming arrival and screenshot all your documents.

I have have requested a refund, but haven’t heard back yet.
Written January 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

yorgos F
2 contributions
5.0 of 5 bubbles
Apr 2021 • Friends
Mayan Heaven were a great service for us. They. Accommodated a shifting flight scheduled, provided us with really polite and professional drivers who were courteous and helpful.
The vehicles were clean and well maintained.
I would certainly recommend them.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stanleyfamily4
Arkansas20 contributions
5.0 of 5 bubbles
Jun 2021 • Friends
We arrived about midnight and were concerned about getting to our off the beaten path resort safely. Our driver was waiting at the airport exactly where he said he would be and was very polite even though the flight was delayed. He was patient while driving to our tiny boutique hotel and even went in and verified that someone was working the desk so we could check in. We will be using this company from now on.
Written June 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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