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About
Gray Line Cancun is wholly owned and operated by Mayaland, Mexico’s Tourism Pioneer and a family enterprise since 1921. Born in Chichen Itza, we provide the best tours and experiences in the land of the Maya, offering a wide variety of sightseeing...more
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Cancun 77200, Mexico
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+52 998 887 2495
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1 - 10 of 41 reviews
Reviewed July 30, 2018

Upon arriving in Cancun, the representative was waiting for us with a our names clearly labeled on a sign. He was extremely nice and very informative. Within less than 10 minutes we were on our way to Playa Del Carmen. Upon departure, the driver arrived...More

Thank Yvonne D
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded August 3, 2018

Thanks for using our services and for your very nice comments. All of us at Airport Concierge Service by Mayaland and Gray Line Tours Cancun THANK YOU for using our services. Hasta la vista !

Reviewed July 25, 2018

Timely, and exceeded our expectations. We had an early pick-up and our driver was awesome, knowledgable and friendly.

Thank Kynico817
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded August 3, 2018

We take your comments to heart. THANK YOU ! A century of service at your disposition. We all look forward to being of service to you again.

Reviewed July 23, 2018

We booked this from the UK before travelling and so I wasn't sure whether this or the holiday company tours would be the best bet but I am so glad I booked this. We were in a small party of just 8 people and the...More

Thank Nerja75
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded August 3, 2018

What an AMAZING series of comments on Mauricio our guide and our services. MUCHAS GRACIAS ! We all appreciate your taking the time to write such a thorough review of your experience in our tour. As we celebrate A CENTURY OF SERVICE your comments enlighten...More

Reviewed July 5, 2018 via mobile

Both of us were really glad that we went on the Chichen Itza tour which we booked with Thomas Cook in the UK. Was picked up at 07:30 in the morning on the dot and greeted by our tour guide, Mauricio, and our driver. It...More

Thank Thomas B
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded July 11, 2018

Thanks for taking our tour to Chichen Itza, one which we have continuously operated for a Century ! we all appreciate your wonderful comments on your experience with us. GRACIAS ! We look forward to having you on another of our experiences throughout Mexico. Hasta...More

Reviewed June 3, 2018 via mobile

We were picked up by Andres and he really was friendly and knowledgeable. This place is a must! Please dress as light as you can as it is extremely hot there, take plenty of water and sunblock. We booked a tour that included chichen it...More

Thank pettifogger79
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded June 4, 2018

WOW! Thanks ! We all truly appreciate your comments on our service and look forward to seeing you in another experience soon. Hasta la vista !

Reviewed June 2, 2018 via mobile

We booked through a Greyline rep at our hotel, Reef 28. Our tour guide, Mauricio really made our tour awesome! He was so nice and made the tour walking around in the heat really interesting and bearable. They split us up into Spanish speaking and...More

Thank Tricia808
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded June 4, 2018

Thanks for using Gray Line and for your wonderful comments regarding your experience in our Chichen Itza Tour. We look forward to serving you again!

Reviewed May 8, 2018 via mobile

Mauricio was a very friendly guide. He is very knowledgeable about the architecture of the Mayan ruins of Chichen Itza. Our driver was safe and friendly too. Our transport pickup was exactly on time and it was a comfortable Benz van. (Not your typical shuttle)...More

Thank Adrian G
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded May 9, 2018

Mauricio joins us all in thanking you for using our services! We look forward to serving you again soon.

Reviewed February 14, 2018 via mobile

We had such a good time on Grayline’s Chichen Itza tour from Riviera Maya. Our tour guide Mauricio was very friendly, knowledgeable and accommodating. The driver, Jose, was fast and efficient. They picked us up on time and got us there safely. The small group...More

Thank cncaraballo
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded March 10, 2018

Mauricio joins us all in thanking you for using Gray Line Riviera Maya. We look forward to serving you again. GRACIAS !

Reviewed February 2, 2018

As many of you would well know, the ride to the ruins is quite long, After a brief introducation of the crew our guide gave us some introductory information about our visit. Then we watched a video documentary. This was informative and used an expanse...More

Thank sundancel0is
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded March 10, 2018

Thanks for using our services ! We all appreciate your fine comments and look forward to providing you with exceptional experiences next time you are in Mexico. Hasta la vista !

Reviewed January 17, 2018

Over the Christmas holiday, my wife and I celebrated our 10th anniversary in the Akumal area of the Yucatan with a side trip to The Lodge at Chichen Itza. It was an unforgettable experience. We also Snorkeled half-moon bay as well as through Dos Ojos...More

Thank Christopher H
chichenuxmal, Owner at Gray Line Tours Riviera Maya, responded to this reviewResponded March 10, 2018

Happy Anniversary ! Thanks for using our services.

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Questions & Answers
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Michelle T
June 6, 2016|
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Response from Lynn R | Reviewed this property |
So sorry - I haven't been on here lately and had no notification of a question. We took the Chichen Itza tour.
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