Entertainment Plus
Entertainment Plus
5
Scuba & SnorkellingTaxis & ShuttlesPrivate ToursArchaeology Tours
7:00 AM - 10:00 PM
Monday
7:00 AM - 10:00 PM
Tuesday
7:00 AM - 10:00 PM
Wednesday
7:00 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 10:00 PM
Sunday
7:00 AM - 10:00 PM
Full view
About
Entertainment Plus has been in business here in Cancun, since 1999 and we pride ourselves on our customer service and reputation. Our transportation division, USA TRANSFERS, is recommended on more Cancun websites by unbiased travelers than any other Cancun Airport Transfer Company. We believe everyone should receive the best customer service from staff who truly cares about their clients, not sales-driven pitches from high-pressure reps. We speak English and Spanish, are local in Cancun, and available everyday. Entertainment Plus also offers the most flexible cancellation policy in town! Try us once and you'll come back every year! Entertainment Plus has been awarded the TripAdvisor Certificate of Excellence, recognition that we have worked very hard to earn. On our site, you will find valuable Cancun info, our famous Private Tours, the best value on public tours and our reliable Cancun Airport Transfers.
Cancun, Quintana Roo, Mexico
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
5.0
6,437 reviews
Excellent
5,774
Very good
456
Average
112
Poor
53
Terrible
42
Jonathan S
5 contributions
Oct 2021 • Couples
USA Transfers was recommended to us by some family and it did not disappoint! We booked private roundtrip shuttle for 2 people from tbe airport to our resort about 15-20 minutes south of the airport. Our flight landed a little late, so we had to wait for the shuttle leaving the airport but that was to be expected. Ismael arrived in a brand new black suburban that was spectacularly clean. While we got stuck in some airport traffic, Ismael taught us a lot about the local life and some of the new construction (the new mall looks massive). He got us to the resort as quickly as he could, and was an great conversation. On the way back to the airport, our driver was Santos. He was early for pickup so when we got to the lobby, there was no waiting around to be picked up. There was no traffic on the way to airport, so there wasnt as much time to chat with Santos, but from what conversation we did have, Santos seemed to be a very friendly man and a great driver! I would highly suggest USA Transfers to navigate you to and from the hectic chaos of the Cancun Airport!
Written November 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MCPK
London, UK165 contributions
Dec 2019
My family and I booked a private tour to Tulum and Xel-Ha with Entertainment Plus. It was a wonderful day. We were collected from our resort at 08.00 hrs on the dot and the day was perfect. We left Xel-Ha at closing time.
Tulum is a must; it was most interesting. The ruins are amazing, located in such a beautiful area on the sea. Iguanas roam all around.
We were also lucky to see the celebrations on Dec 12, a flotilla of small boats all arriving at the same time celebrating" Día de la Virgen de Guadalupe": One of the most important Mexican Catholic holiday the appearance of the Virgin Mary to an indigenous convert, Juan Diego.
We then went to the eco park of Xel-Ha; it was a great experience, beautiful and so many activities for everyone. Everything was included and we also had a fantastic meal at the Mexican restaurant in the park. Best Mexican food.
The driver was waiting for us at the exit.
We had a brilliant day, perfectly organised. Both drivers were friendly, courteous, helpful, particularly our driver in the morning.
Definitely recommend the Company and this private tour.
Tulum is a must; it was most interesting. The ruins are amazing, located in such a beautiful area on the sea. Iguanas roam all around.
We were also lucky to see the celebrations on Dec 12, a flotilla of small boats all arriving at the same time celebrating" Día de la Virgen de Guadalupe": One of the most important Mexican Catholic holiday the appearance of the Virgin Mary to an indigenous convert, Juan Diego.
We then went to the eco park of Xel-Ha; it was a great experience, beautiful and so many activities for everyone. Everything was included and we also had a fantastic meal at the Mexican restaurant in the park. Best Mexican food.
The driver was waiting for us at the exit.
We had a brilliant day, perfectly organised. Both drivers were friendly, courteous, helpful, particularly our driver in the morning.
Definitely recommend the Company and this private tour.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear MCPK,
Thank you for sharing your experience with us. We are happy that you could enjoy Tulum and Xelha that much! We appreciate that you recommend our company.
We are looking forward to greet you again on your next trip,
USA Transfers.
Written January 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bolkin
New York City, NY219 contributions
Jan 2020
We have used this company before, when travelling in the to and from the Cancun airport, and have always been pleased - as we were this time. We did have a small hick-up, with our car breaking down. The driver was very good at communicating with us, and getting another driver to pick us up in no time.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear bolkin,
Thank you for your review. We are glad to read that you have always been pleased with our service.
We will be ready to greet you again on your next trip,
Entertainment Plus-USA Transfers
Written January 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avid Savvy Traveller
2 contributions
Dec 2019
The tour started off right, with pick up at 7AM sharp in a large 45 seater bus. Then the nightmare began, when they collected more and more people and even stood at the "terminal" for combining buses, etc till 11AM. 4 hours and the trips hadn't even started yet. Then it took another 4 hours to get to the first stop, a useless Cenote that the tour had arrangements with. The guard will not allow you to go near the Cenote without a life vest, even if you are not swimming, unless you bribe them, And the life vest are not free, so basically you pay no matter what. We got to Itza at 4PM, and did not have enough time to look around as the sun was setting soon. Would not recommend this tour to any one else. You are better driving or taking a private tour. It was way too expensive for this amount of hassle. (we are a family of 4 and everyone was cranky by the time the trip ended). I have to say though, the driver and guide were very polite, and the bus was almost new, although cramped.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear SavvyTraveler912,
Thank you for your feedback on the Public Tour to Chichén Itzá. We are sorry to hear that your experience with this tour didn’t meet your expectations.
As you mention, this is a Public Tour and, unlike our Private Tours, it isn’t operated directly by us. We will make sure to pass your comments to our provider for it to improve its service.
We offer and provide Private Tours which are 100% private in fully air-conditioned vans, exclusively for you and your group, so that you don’t have to wait on other people and go directly to the Mayan ruins.
Once again, we are sorry for the inconvenience caused by this situation. We appreciate your review, and we hope you can give us another chance in the future.
Kind regards,
USA Transfers.
Written February 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inja Niloy
Arlington, VA7 contributions
Aug 2020
I was recently in cancun and I did both the airport shuttle to and back from hotel and also the ATV, Cenotes, Zipline, Horse ride excursion. The airport shuttle was great. They were on time and very professional and clean. As for excursion, the ride back and forth was also great. However, the company that does that excursion (Kin Ha Cenotes) are not good. The horse ride was a disaster as the horse started doing its own thing and they were beating the horses to get them to follow rules. Also, the area was not sanitary and very disorganized. We couldn't do ziplining because of rain and we did not get any refund for either the zipline nor the horse ride which was disappointing.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb37
Fairfax, CA414 contributions
Jan 2020
We love USA Transfers/Entertainment Plus and have used them numerous times for transfers to/from the Cancun airport. They are very easy to work with, the booking process is simple, and the drivers are excellent. We feel very safe and well taken care of, and I can recommend them 100%,
Written January 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Deb37,
Thank you for your review and for loving us! We are happy that you feel very safe and well taken care of. We appreciate that you recommend us.
We hope to see you soon,
USA Transfers.
Written February 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matthias T
Cambridge, MA30 contributions
Feb 2020
Really amazed by the quality of service delivered by this company. I had questions before the trip, and they were all handled promptly and in a friendly and professional manner. The staff in Cancun were all exceptional as well: super friendly and efficient. It really seems like the people who work here are happy in their jobs, and that always makes a huge difference. Thank you so much for helping to make our Mexico vacation a success.
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Matthias T,
Thank you for your review, we are thrilled to hear such nice comments. Knowing that we were successful in providing fantastic service makes us happy. We are glad to have helped make your vacation a success,
We hope to see you soon,
Entertainment Plus-USA Transfers
Written February 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
23ashleyb23
10 contributions
Jan 2020
Highly recommend using USA Transfers for any transportation needs when in Cancun! My family has used them going to and from the airport for years and also for an excursion to Xel-Ha. The drivers are always extremely friendly and helpful. This year we were even lucky enough to get Laredo and the VIP pick-up for both of our rides to our hotel from the airport, which was unexpected but appreciated upgrade!!
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 23ashleyb23,
Thank you for your review and for recommending us. We are happy that you liked our service. We will pass your kind words to Loredo.
We hope to see you soon,
USA Transfers
Written February 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James D
6 contributions
Jan 2020
We used USA Transfers for three separate rides during our recent Cancun trip and had excellent experiences each time. I do not know the drivers’ names we had on January 14 and 20, but Antonio was the driver January 24 going from Rosewood Mayakoba to the airport. Each driver was great. They were friendly, professional, helpful with the luggage, and helpful with travel tips. They were always on time. It was also very easy to contact USA Transfers both before and during our trip by email or phone. We would HIGHLY recommend their service and will always use them in the future!!
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear jamesdR2063YT,
Thank you for your review and for using our company. We are happy that you had an excellent experience with our company. We appreciate that you recommend us.
We hope to see you soon,
USA Transfers.
Written February 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lucy
Aruba4 contributions
Jul 2021 • Couples
We had a terrible experience at Cancun where driver didn't show up on time at the pickup area. The agent didn't have any information for how long should we wait, who is the driver. She could not contact her manager, driver himself or customer service. We were told to wait at airport for 15 minutes, but after 25 minutes the agent said it was her guess and she has no idea for how long should we wait. We had no option but to take the taxi. They explain this delay by road construction, but this construction was already there for weeks and driver should plan accordingly and be on time to pick-up the customers.
Written July 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
helyfcb
Paraguana Peninsula, Venezuela
Me gustaría conocer sus paquetes y precio por favor..
Written August 17, 2019
Hola helyfcb,
Los precios para nuestra transportación dependen del número de pasajeros y la ubicación del hotel al que te diriges.
Puedes consultar nuestras tarifas en nuestro sitio web o solicitar una cotización por email.
¡Esperamos verte pronto!
Written August 19, 2019
Hello! I am traveling to Cancun in December for the Rock N Roll half marathon. I am staying at a resort which is about 45 minutes from the start finish. Could I arrange shuttle for the evening of the event for myself and two other attendees?
Written June 5, 2019
Hi! Thank you for considering us for your transportation.
Yes, we can provide this service. Please contact us via email with more information about your transportation needs and our customer service team will reply to you with a quote.
Hope to see you soon!
Regards.
Written June 6, 2019
Hello! I am traveling to Cancun next week and had a question regarding this company.
1. Did you book the van or the SVU? how was the condition? Did either have a functioning AC
2. If it was the VAN was it a private transfer? (so you didn't have to wait for any additional passengers?)
3. Did you pay in cash to the driver?
I appreciate your help.
Written April 13, 2019
Hi! Thank you for considering us for your transportation needs.
1. Our vehicles are recent and are in constant maintenance to ensure they are comfortable and can perform in the best conditions. All our vans and SUVs have functional AC.
2. All our transportation services are non-stop, 100% private. As soon as you get into the vehicle, you'll go to your hotel.
3. Yes, you can pay in cash to the driver at your arrival or pay in advance with a credit card via PayPal (send us an email to do this).
Hope to see you soon!
Regards.
Written April 15, 2019
You referred to leaving airport and taking shuttle? Is the private transportation not available right at the airport?
Written March 13, 2019
Hi Denise. What I meant by "leaving the airport" was just walking out of the terminal itself. Once you exit the terminal, you'll see USA Transfers personnel standing just outside with signs with the company logo. If you've made a reservation in advance, they'll find your name on their clipboard and summon a private van, which will pull up just beyond where they are standing. It took less than five minutes for our van to arrive, despite our very delayed arrival. Another bonus - our driver had a cooler in the front seat with cold water and beer for sale - 2 for $5. Happy travels!
Written March 14, 2019
Hello, Paula V!
You can contact us at the following phone numbers:
From USA: 209-382-7587
From CAN: 587-600-7587
Hope to hear from you soon. Kind regards!
Written July 25, 2018
What if My drop off location is not on the list but near a hotel on your booking site? How do I show the actual villa location?
Written June 28, 2018
Hello again, Travel1two3!
Please, choose the "Cannot find my Hotel/House/Condo/Villa/Airb&b. I want to book, help me! CLICK HERE!" option, located under the "BOOK" button.
Feel free to contact us at any time!
Written June 29, 2018
How do I book transfers for my group
Written June 28, 2018
Hello again, Travel1two3!
We are happy to hear from you again! You can book with us directly through our website: w w w. e n t e r t a i n m e n t - p l u s . n e t
Feel free to contact us at any time!
Written June 29, 2018
What is the rate for round trip transfers for 8 from airport to hotel zone?
Written June 27, 2018
Hello Travel1two3!
Thank you for considering us for your transfers! The cost for round trip transportation from Cancun International Airport to Hotel Zone is: $ 80 USD
All of our prices are per VEHICLE, not per person! Feel free to contact us at any time!
Written June 27, 2018
I would like to take my family of 7 to Mercado 28, could I arrange a round trip with you and if so how much will it cost?
We are in the hotel zone.
Thanks!
Ana
Written June 25, 2018
Hello Ana L,
Thank you for considering us for your tour! We offer a Private City Tour which includes a trip to Market 23 & Market 28.
Private City Tour for 4 hours for 7 people: $140 USD
Private City Tour for 5 hours for 7 people: $170 USD
Private City Tour for 6 hours for 7 people: $199 USD
Feel free to contact us at any time!
Written June 25, 2018
Looking to go from our Airbnb in tulum to chichen itza, ik kil cenote, and suytun cenote in valladolid. Would you be able to provide private transfer for 4? And how much?
Written June 5, 2018
Hello Donna B,
Thank you for considering us for our transfers. Please get in touch with our reservations staff to get a proper quote, you can send an email to: customer . service @ entertainment - plus . net
Feel free to contact us at any time!
Written June 6, 2018
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