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Entertainment Plus

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Cancun, Mexico
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About Entertainment Plus
Entertainment Plus has been in business here in Cancun, since 1999 and we pride ourselves on our customer service and reputation. Our transportation division, USA TRANSFERS, is recommended on more Cancun websites by unbiased travelers than any other Cancun Airport Transfer Company. We believe everyone should receive the best customer service from staff who truly cares about their clients, not sales-driven pitches from high-pressure reps. We speak English and Spanish, are local in Cancun, and available everyday. Entertainment Plus also offers the most flexible cancellation policy in town! Try us once and you'll come back every year! Entertainment Plus has been awarded the TripAdvisor Certificate of Excellence, recognition that we have worked very hard to earn. On our site, you will find valuable Cancun info, our famous Private Tours, the best value on public tours and our reliable Cancun Airport Transfers.
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6437Reviews115Q&A
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Lucy wrote a review Jul 2021
Aruba1 contribution
We had a terrible experience at Cancun where driver didn't show up on time at the pickup area. The agent didn't have any information for how long should we wait, who is the driver. She could not contact her manager, driver himself or customer service. We were told to wait at airport for 15 minutes, but after 25 minutes the agent said it was her guess and she has no idea for how long should we wait. We had no option but to take the taxi. They explain this delay by road construction, but this construction was already there for weeks and driver should plan accordingly and be on time to pick-up the customers.
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Date of experience: July 2021
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Chris R wrote a review Apr 2021
9 contributions8 helpful votes
We use this site to book various activities. All vendors that they link to are excellent in quality from what we have used in the past.
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Date of experience: April 2021
1 Helpful vote
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fuzzybk wrote a review Feb 2021
Thornton, Co10 contributions7 helpful votes
AKA USA Transfers Second time using them for a transfer service for airport / hotel. Always arrived early. Nice clean van and the direct service is so nice. Also used them for a Private Chichen Itza & Cenote Ik Kil tour. Our guide was so nice and informative. He explained what to expect and hand delivered us every step of the way (except inside Chichen Itza). Even took us inside the the park for the Cenote so we knew what to do. All tickets were paid for by the driver and even the toll roads too. Will definitely use them again.
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Date of experience: February 2021
2 Helpful votes
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Response from USATransfers, Gerente at Entertainment Plus
Responded Feb 21, 2021
Dear fuzzybk, Thank you for your review and for choosing our company again. We are very happy to know that you had a very nice experience with our service and that you enjoyed Chichen Itza & Cenote Ik Kil. We will be ready to greet you again on your next trip, USA Transfers.
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Inja Niloy wrote a review Aug 2020
Arlington, Virginia2 contributions3 helpful votes
I was recently in cancun and I did both the airport shuttle to and back from hotel and also the ATV, Cenotes, Zipline, Horse ride excursion. The airport shuttle was great. They were on time and very professional and clean. As for excursion, the ride back and forth was also great. However, the company that does that excursion (Kin Ha Cenotes) are not good. The horse ride was a disaster as the horse started doing its own thing and they were beating the horses to get them to follow rules. Also, the area was not sanitary and very disorganized. We couldn't do ziplining because of rain and we did not get any refund for either the zipline nor the horse ride which was disappointing.
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Date of experience: August 2020
2 Helpful votes
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Matthias T wrote a review Feb 2020
Cambridge, Massachusetts24 contributions30 helpful votes
Really amazed by the quality of service delivered by this company. I had questions before the trip, and they were all handled promptly and in a friendly and professional manner. The staff in Cancun were all exceptional as well: super friendly and efficient. It really seems like the people who work here are happy in their jobs, and that always makes a huge difference. Thank you so much for helping to make our Mexico vacation a success.
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Date of experience: February 2020
1 Helpful vote
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Response from USATransfers, Gerente at Entertainment Plus
Responded Feb 27, 2020
Dear Matthias T, Thank you for your review, we are thrilled to hear such nice comments. Knowing that we were successful in providing fantastic service makes us happy. We are glad to have helped make your vacation a success, We hope to see you soon, Entertainment Plus-USA Transfers
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