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Ultramar

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Address: Av. Lopez Portillo SM-84 M-5 L-6 Puerto Juarez, Cancun 77500, Mexico
Phone Number: +52(998) 881-5890
Website
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$12*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres

TripAdvisor Reviewer Highlights

Read all 2,076 reviews
Visitor rating
  • 626
    Excellent
  • 326
    Very good
  • 90
    Average
  • 15
    Poor
  • 26
    Terrible
Navigating with the crew to a good time!

We had such a great time while in our way to Isla Mujeres! Very kind, nice staff that makes sure your time spent with them,keeps fresh in your mind for a long time! And it does... read more

5 of 5 starsReviewed 3 days ago
gabriela c
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2,076 Reviews from our TripAdvisor Community

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Showing 1,083: English reviews
medford
Level Contributor
13 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Took the ferry to Cozumel and "entertainment" if you can call it that was terrible! I wanted a nice ferry ride up on the upper deck, instead I had to listen to two people who thought they could sing, belt out as loud as possible to the loud music. To top it off, they walked around asking for tips! I... More 

Helpful?
Thank kj4him
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had such a great time while in our way to Isla Mujeres! Very kind, nice staff that makes sure your time spent with them,keeps fresh in your mind for a long time! And it does! We still remember this trip with fond memories of it! We recommend this fun trip, if you have any traveling plans to visit Cancun.

Helpful?
Thank gabriela c
Cancun. Mexico
Level Contributor
41 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Going to Cancun is a must to visit Isla Mujeres and the way to go there is by this ferry service. Ships are fairly new, clean and they look safe and well maintained. The fare is cheap and the travel time is short

Helpful?
Thank Jorge A
Ontario, Canada
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

There is a small bar/snacks on board if you must. Nice way to get to Isla Mujeres. Clean, A/C below, usually on the way back they have some sort of talented musician. They send a can around near the end. Tip if you feel good about it.

Helpful?
Thank Paul O
Lake Charles, Louisiana
2 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

The round trip cost is $19 per person to go to the island and back. The ferry gets you there in about 20 minutes. I suggest to ride on top of the boat on the outdoor deck, you get way more fresh air outside. The inside is hot, humid, and smells bad.

Helpful?
Thank dfelice91
San Diego, California
Level Contributor
98 reviews
59 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've never had a bad experience on Ultramar. Their ferries are clean, smooth, and cool. Air-conditioning works nice. The docks are well maintained and fares are reasonable.

Helpful?
Thank chadwick52
Level Contributor
17 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We used this ferry to get to Isla Mujeres from playa Tortugas. The staff are really helpful and the whole process is made really easy. They run about every 30 minutes either way. On the way there we sat on the top deck where there was a man in traditional mexican clothing playing the guitar. Then on the way back... More 

Helpful?
Thank Kirry88
Limassol, Cyprus
Level Contributor
212 reviews
130 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We used it to get from Cancunto Isla Mujeres. This whole business is very organized and will get you in the island on time. Word of advice, sit on the top. We did that when returning and if you are in time for a Mexican sunset then you are in luck. Also the very best part of the afternoon ride,... More 

Helpful?
Thank Angelos_Christou
St. Catharines, Canada
Level Contributor
42 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Love the Ultramarine Ferry! It's a fantastic way to travel between the mainland and Isla. The Ferry terminal on both sides offers a selection of food and drinks. The boats are clean and comfortable and have always been right on time every time we have used them.

Helpful?
Thank Proud_Cdn_Grl
UltramarFerry, Customer Service Management at Ultramar, responded to this review

Dear Proud_Cdn_Grl, thank you for choosing our ferry experience and for the positive feedback, we work everyday to have the best ferry service and it feels great to hear that we are achieving it. We hope to see you again soon. Greetings. More 

Rhode Island
Level Contributor
174 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Easy on & off. Clean and new looking. Price was reasonable and they seemed attentive to safety. The luggage enter on the rear plank and is stowed for the crossing. The crossing is quick. We had rough seas on our return and the boat was fairly stable. No complaints.

Helpful?
Thank MaddyLibby

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?