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Ultramar

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Address: Av. Lopez Portillo SM-84 M-5 L-6 | Puerto Juarez, Cancun 77500, Mexico
Phone Number:
+52 1 998 293 9092
Website
Recommended length of visit: <1 hour
Description:

We are always at your service

Book In Advance
More Info
$11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
Why book on Viator?
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TripAdvisor Reviewer Highlights

Read all 2,498 reviews
Visitor rating
  • 742
    Excellent
  • 369
    Very good
  • 102
    Average
  • 20
    Poor
  • 32
    Terrible
Fast pleasant trip

The trip is fast and we sat above deck in the air. Cabin seemed too cool for us. First time tip: after you buy your ticket (and get round trip) go right to the line; don't let... read more

4 of 5 bubblesReviewed yesterday
marktgriffith
,
Brick, New Jersey
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2,498 Reviews from our TripAdvisor Community

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Showing 1,265: English reviews
Brick, New Jersey
Level Contributor
163 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

The trip is fast and we sat above deck in the air. Cabin seemed too cool for us. First time tip: after you buy your ticket (and get round trip) go right to the line; don't let anyone pull you to their kiosk saying they will advise you. Just a sales person trying to hook you up with a golf... More 

Helpful?
Thank marktgriffith
Cancun, Mexico
Level Contributor
197 reviews
62 attraction reviews
common_n_attraction_reviews_1bd8 92 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

We had planned to go visit Isla Mujeres on Sunday Feb 26. We got to the port, we were refused parking in the garage, even with a valid Q.Roo state handicap plaque, and told it was valet parking only and the guy quoted us triple the normal parking fee rate. There was a festival on Isla so I guess the... More 

Helpful?
Thank A_Casados
Costa Mesa, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Only a 5 minute walk from the Grand Oasis Palm! The staff was very well qualified, friendly. They advertise that ferrys run every 30 minutes, but we had to wait over an hour for ferry to Island

Helpful?
Thank AuntDiggie
Poway, California
Level Contributor
20 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Clean, fast, fabulous ferry with wonderful service on board. It is the loading areas and line up areas on Isla Mujeres that can be the problem. Too many lines in too small of spaces, people cutting in line or simply waiting on dock and then jumping in front of people who did wait in line. A bit disorganized and yet... More 

Helpful?
Thank Michele92064
Red Deer, Canada
Level Contributor
50 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

Stay away from this company as they lie. They stated that the Mexico Water jet's ferry is just for people from Mexico & that is why the price is half of their rate.They are expensive compared to the other 2 ferry companies. DONT USE THEM EVER.

Helpful?
Thank Wayne K
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 4 days ago NEW

You will stand in line a long time. Not sure if I would book this again. The boat had a motor go out so it was slow too. We booked golf carts on here for when we got off boat. Be sure you pack your drivers license they won't book you a golf cart if you forget.

Helpful?
Thank Kylie K
Portland, Oregon
Level Contributor
50 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

We took six people from the Hotel Zone to Isla Mujeres on Ultramar. The vessel was clean and comfortable. The crew was helpful and the trip was uneventful.

Helpful?
Thank Prairiedog17
calgary
Level Contributor
30 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

We've always used the ferry to go to Isla Mujeres in past years but the cost has sky rocketed. It was 19.00 US per person. For the four of us it was 77.00 US. For a 14-15 minute ferry that's a little ridiculous.

Helpful?
Thank ravenda
UltramarFerry, community manager at Ultramar, responded to this review

Hi ravenda, thank you very much for taking the time to write this review, as you know all companies can't keep the same price through the years, right now the situation in our country has pushed us to increase the price a little due to the increasement in the prince of petrol and supplies. We want to thank your preference... More 

State of Sao Paulo
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 days ago NEW

First off all check witch boat are you going to travel. They have an older and smaller boat and a big and new one thats very comfortable. If nice wheather and calm waters go upstairs and enjoy live music and if possible go on sunset hour. If the see is rough and you are not use to a boat swinging... More 

Helpful?
Thank Bobkz50
UltramarFerry, community manager at Ultramar, responded to this review

Hi Bobkz50, thank you very much for taking the time to write this review, indeed we always recommend for people who can get sick to take a pill before they travel. We hope next time you come you don't have to go through situations like these. We hope to see you soon again! More 

winnipeg
Level Contributor
66 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Taking the ferry to Isla Mujeres was fun. The service was fast and the ferry was clean. Getting on and off was organized and efficient.

Helpful?
Thank Sunshine1Winnipeg
UltramarFerry, community manager at Ultramar, responded to this review

Hi Sunshine1Winnipeg, thank you very much for taking the time to write this review, we are so happy to see you had a nice time with us, we hope to see you soon again! More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?