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Ultramar

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Address: Av. Lopez Portillo SM-84 M-5 L-6 Puerto Juarez, Cancun 77500, Mexico
Phone Number: +52(998) 881-5890
Website
Book In Advance
More Info
$11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
Why book on Viator?
  • Tour highlights & full itinerary
  • Easy online booking
  • Lowest price guaranteed
More Information ›

TripAdvisor Reviewer Highlights

Read all 2,146 reviews
Visitor rating
  • 641
    Excellent
  • 328
    Very good
  • 90
    Average
  • 17
    Poor
  • 27
    Terrible
Brilliant service

Excellent service at really reasonable price from Puerto Juarez to Isla Mujeres (146 Pesos return). Boats were modern and clean and had option of air conditioned lower deck or... read more

5 of 5 starsReviewed yesterday
sleep007
,
Newcastle upon Tyne, United Kingdom
via mobile
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2,146 Reviews from our TripAdvisor Community

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Showing 1,103: English reviews
Newcastle upon Tyne, United Kingdom
Level Contributor
1,103 reviews
170 attraction reviews
common_n_attraction_reviews_1bd8 595 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent service at really reasonable price from Puerto Juarez to Isla Mujeres (146 Pesos return). Boats were modern and clean and had option of air conditioned lower deck or exposed to the sun upper deck. Only a 20 minute or so journey. Busker style musicians on board looking for a tip. All in all a brilliant value for money service.

Helpful?
Thank sleep007
New York City, New York
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

the price is $19.00 US for a RT it great if you want to see the other side of Mexico we loved it, very safe and fun.

Helpful?
Thank Shelly S
Paris, Texas
Level Contributor
113 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the third time I have been on this transfer boat, it was clean and professionally maintained. You can ride in the cabin or out on top of the shuttle boat.

Helpful?
Thank milehigh39
Albuquerque, New Mexico
Level Contributor
20 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We sat on the open air upper deck on both the outbound and return trips and really enjoyed the view. They had a covered luggage rack in the back of the boat for our bags so we didn't have to lug them up the stairs to the upper deck.

Helpful?
Thank mwkbrown
Victoria, Canada
Level Contributor
81 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

The boats depart on time, they are comfortable and there is a DJ on board and sometimes live music, it is a fun and smooth ride.

Helpful?
Thank OscarIvan
UltramarFerry, Customer Service Management at Ultramar, responded to this review

Dear OscarIvan, thank you for choosing our ferry experience and for the positive feedback, we work everyday to have the best ferry service and it feels great to hear that we are achieving it. We hope to see you again soon. Greetings. More 

Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Easy to use comfortable ferry service. Scenic ride and good price for return to Isla Mujeres, would recommend.

Helpful?
Thank Jane H
UltramarFerry, Customer Service Management at Ultramar, responded to this review

Dear Jane H, thank you for choosing our ferry experience and for the positive feedback, we work everyday to have the best ferry service and it feels great to hear yo have such a great time. We hope to see you again soon. Greetings. More 

Cincinnati, Ohio
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had occasion to use the ferry between Isla Mujeres and Cancún a few times. I was very impressed with its loading and unloading of passengers and how quickly it got underway. Also, I thoroughly enjoyed sitting outside and listening to the live music. Great experience.

Helpful?
Thank Marlachernick
UltramarFerry, Customer Service Management at Ultramar, responded to this review

Dear Marlachernick, thank you for choosing our ferry experience and for the positive feedback, we work everyday to have the best ferry service and it feels great to hear that we are achieving it. We hope to see you again soon. Greetings. More 

Olathe, Kansas
Level Contributor
22 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfy ferry ride! Happy they allowed us to return to Playa Caracol on our $19 roundtrip ticket as it was closer to our accommodations. Nice we could reserve a golf cart onboard from the captain!

Helpful?
Thank zdmtravel
UltramarFerry, Customer Service Management at Ultramar, responded to this review

Dear zdmtravel, thank you for choosing our ferry experience and for the positive feedback, we work everyday to have the best ferry service and it feels great to hear that we are achieving it. We hope to see you again soon. Greetings. More 

RIVERVIEW, FL
Level Contributor
64 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We left from Playa Tortugas in Cancun. Mom was in a wheelchair so she had to get out to climb the 3 steps along the wooden pathway to the boat and then after climbing the ramp to get into the boat, there were another two steps that were pretty deep (she's 80) but she did alright. If you are confined... More 

Helpful?
1 Thank MMM1968
Los Angeles, California
Level Contributor
37 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used their service for both our ferry riders to Isla Mujeres and Cozumel. The ferries are always on time so be there at the time stated. They will leave without you if you are 5min late. They are clean and reasonable prices.

Helpful?
Thank HeKtor89
UltramarFerry, Customer Service Management at Ultramar, responded to this review

Dear HeKtor69, thank you for choosing our ferry experience and for the positive feedback, we work everyday to have the best ferry service and it feels great to hear that we are achieving it. We hope to see you again soon. Greetings. More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?