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Delphinus Punta Cancun

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Open Now: 9:00 AM - 5:30 PM
Open today: 9:00 AM - 5:30 PM

Delphinus Punta Cancun
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Traveler Overview
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
Travelers talk about
About
An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you...more
Open Now
Hours Today: 9:00 AM - 5:30 PM
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Suggested duration: < 1 hour
As featured in Yummy Cancun
Contact
Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
Website
+52 1 888 526 2230
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Reviews (1,134)
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All reviews swim with the dolphins dolphin ride dolphin experience once in a lifetime an amazing experience take photos bucket list photo package small group video primax4 camera pics hotel aquarium mammals session
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1 - 10 of 762 reviews
Reviewed 5 days ago

The experience was great...trainers were informative...great interaction....so on and so forth.But of course there is always a catch... You spend the couple hundred bucks for the experience( obviously more with family)..but they conveniently neglect to tell you that in order to have any pictures of...More

Date of experience: February 2019
Thank storm2223
Reviewed January 16, 2019 via mobile

We made a reservation in November for 6 of us, including my daughter- after waiting in the hotel for over an hour, the hotel staff called- they showed up to the wrong hotel. It was our last day there, so we couldn’t reschedule, and after...More

Date of experience: November 2018
Thank MustangMandy
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded January 17, 2019

Hi dear Mandy, we so sorry by the confusion, in the zone we have two hotels with similar name. About the refund, since the first day of your request we are working on that, unfortunately is not on our side because in our PayPal Dashboard...More

Reviewed January 15, 2019

Good Service. Food was pricey and they try to sell you overpriced photo packages. Overall happy everything.

Date of experience: August 2018
Thank dustyivy3
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 3 weeks ago

Dear Traveler; Thank you very much for your comments, We hope you enjoyed this marvelous experience. Thank you for your visit! Best regards,

Reviewed December 8, 2018

This was a 8th birthday surprise for my son, he was nervous but excited too. Everybody was very welcoming and polite, they could speak to us in both English and Spanish so we were happy although we are a bilingual family we felt more confident...More

Date of experience: December 2018
1  Thank Caroline H
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded January 6, 2019

Dear traveler; We appreciate your visit and feedback about your experience as a -Supreme Customer- in our facilities, your comments enables us to continually improve our services.On the other hand we appreciate the recognition of the effort and dedication of our coworkers to preserve the...More

Reviewed December 6, 2018 via mobile

My son (9yo)and friend had a wonderful time swimming with the dolphins. He learned about dolphins, but I was a little disappointed he didn't learn more than he did. The swim was short, but the pictures and smile on his face were amazing!

Date of experience: December 2018
Thank victoriaf839
DelphinusMX, . at Delphinus Punta Cancun, responded to this reviewResponded January 6, 2019

Dear Victoria; Thank you very much for your comments; We are proud to read that it was a wonderful experience for them. Thanks for your visit! Best regards,

Reviewed November 20, 2018 via mobile

One child with special needs, he and his twin sister were treated to an extraordinary experience! Professional Customer Service at it's best. Abel and m.Guerra must teach their skills to their staff, everyone takes ownershipSpecial attention for my son to make his experience one in...More

Date of experience: November 2018
1  Thank virtual100
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded December 4, 2018

Dear traveler; Thank you for sharing your comments regarding your experience; it’s really pleasing read that was an extraordinary experience for you, We are proud to read that our efforts to always offer the best quality of our services, are reflected in experiences like yours....More

Reviewed November 9, 2018 via mobile

Highly recommended. The crew to the dolphins trainers and all staff were over and above great. Such an awesome day I wanted to do it again

Date of experience: November 2018
Thank Julie M
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded December 4, 2018

Dear Traveler; Thank you for writing about your experience; with no doubt we will share your comments with all the staff and we are certain that your review will be helpful for other travelers. Kind regards,

Reviewed September 9, 2018 via mobile

Dear Delphinus, This was my first time meeting dolphins and my girlfriend’s second time and we had an amazing time! The staff was really helpful and the dolphins were beautiful and friendly. Though our reservation was short (30 minutes in the water) it felt like...More

Date of experience: September 2018
Thank Jerry L
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded September 10, 2018

Dear traveler First of all, I want to thank you because you chose us to make your dream come true, and thanks once again for your words, we are always working hard to offer the best experience by the "fin" of our incredible dolphins, now...More

Reviewed August 12, 2018

Esther did a good job at teaching kids about dolphins and at making the experience as engaging as possible. All promised activities and features were delivered. Kids loved it. Paid extra for photos and video (too expensive... more expensive than the dolphin experience itself).

Date of experience: July 2018
Thank viajero_frec_100
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded August 13, 2018

Dear traveler Thank you very much for your comments. I will share it with my co-worker Esther, who will surely be very grateful. Best regards.

Reviewed August 7, 2018

Dirty place with a lot of Algae all over. I felt like I was swimming in a swamp. The area seems too small for the dolphins so I would consider this animal cruelty. To top it off, they don’t advertise the price for their photo...More

Date of experience: July 2018
1  Thank Youssef B
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded August 10, 2018

Dear traveler. Thank you for your comments, beyond your subjective appreciation, which is very respectable, we are governed by an Official Mexican Standard, based on strict technical standards to be able to have dolphins under human care. The Norm, was elaborated by prestigious academic and...More

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Questions & Answers
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Olivia F
May 14, 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much for your interest in having your program with us, you can be sure that you will have an amazing time with our lovely dolphins, we are located in the middle of the Touristic Area, so it's... More
0
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davidraviv55
March 29, 2018|
Answer
Response from Cdwied | Reviewed this property |
They did several encounters prior to the foot push. It was worth the money to me. The pictures are pricey, but they do allow you to take your own.
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