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Delphinus Punta Cancun

Certificate of Excellence
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Address: Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77500, Mexico
Phone Number: +52 1 888 526 2230
Website
Today
9:00 am - 5:30 pm
Open now
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Hours:
Sun - Sat 9:00 am - 5:30 pm
Recommended length of visit: <1 hour
Description:

An exclusive location in the nicest area of Punta Cancun, surrounded by the...

An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean.

        30 minutes from Cancun International Airport

        Located in the Hotel Hyatt Ziva in Cancun

Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.

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TripAdvisor Reviewer Highlights

Read all 939 reviews
Visitor rating
  • 361
    Excellent
  • 167
    Very good
  • 57
    Average
  • 23
    Poor
  • 17
    Terrible
Interesting Experience

Let me start by saying that I did have a good time, and I chose this location because Delphinus is part of the Alliance of Marine Mammal Parks & Aquariums. It was important that... read more

4 of 5 starsReviewed 4 days ago
Elaine Y
,
San Diego, California

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939 Reviews from our TripAdvisor Community

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Showing 625: English reviews
San Diego, California
Level Contributor
21 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Let me start by saying that I did have a good time, and I chose this location because Delphinus is part of the Alliance of Marine Mammal Parks & Aquariums. It was important that if I were going to do a dolphin experience, that I feel the location actually takes care of its animals. My friend and I did a... More 

Helpful?
Thank Elaine Y
1 review
2 of 5 stars Reviewed 5 days ago NEW

We bought our tickets directly at Delphinus. Firstly, they put us in a BIGGER group of people than we paid for. This means we could have paid less if we knew they're gonna do that. We complained about it before and after the time spent with the dolphins, but they ignored us and said they do not do refund. Then... More 

Helpful?
Thank Maria F
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. Thank you very much for you visit. With your comments you help us to keep our daily improvement. I am really sorry that you have that feeling about your experience, to us the most important are the dolphins and at the same time the happines of all our guests, I'm working to avoid that kind of situations in... More 

Stoke-on-trent, United Kingdom
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We went here as part of our honeymoon we upgraded so it was just myself and my husband from the beginning right to the end the experience it was absolutey fantastic such an amazing feeling to be up close and personal with our very own dolphin doing tricks etc. The only downside to this experience is its expensive to start... More 

Helpful?
3 Thank belle171
ny
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We throughly enjoyed our experience with the Dolphins and staff at Delphinus at the xcaret adventure park. The staff were knowledgable and friendly. It was a once in a lifetime experience. One that my family will never forget. But the xcaret adventure park where this is situated in was a disaster from start to finish where their main goal was... More 

Helpful?
1 Thank elany
Ponce, Puerto Rico
Level Contributor
53 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 12, 2016 via mobile

This is a very fun and friendly attraction. The staff is cool, and the expectations were met. I strongly recommend this one!

Helpful?
Thank Eyedocsurgeon2020
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 11, 2016

So Ill admit we got the tickets to swim with the dolphins by going through this sales pitch for a timeshare but it was well worth sitting through 2 hours in the hot sun having someone try to sell us a hotel suite because we got to Delphinus and after letting them know that I was a swimmer and a... More 

Helpful?
Thank JessicaBolz
Carmel, Indiana
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 31, 2016

Loved being with the dolphins, did not appreciate the $40 a pic price tag at the end. Opted to pass all together since the photographer didnt take one with myself and my husband together...paid $300 for our tix as it was! I will swim with the dolphins again but unlikely to repeat it there for that reason.

Helpful?
1 Thank Angela N
aboudi
Level Contributor
36 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 29, 2016 via mobile

In general when you go to Mexico expect to be ripped off or cheated at every point but here they doubled down from the sales pitch to the guys that ask us to just give them cash and not report it two charging us $160 for four photos I would definitely not recommend it it's definitely not worth the price

Helpful?
4 Thank aboudi
DelphinusMX, Supervisor Atención al Visitante at Delphinus Punta Cancun, responded to this review

Dear Traveller: Your comments are very important for us. We apologize about these kind of events. We will apply the necessary corrective actions. To stole is not allowed in our company, that is why we would like to know details about your visit, such as: date and time of your activity. Can you contact to me please trough this email:... More 

Towcester, United Kingdom
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 20, 2016

We stayed at the Hard Rock Hotel in Cancun, and wanted a day visit. We chose to come here and is was the best experience we have had for dolphins. We were picked up and dropped off by the Delphinus transport. (Very quick, and good driver!). We arrived to be checked in and went for the Primax 4 option, this... More 

Helpful?
2 Thank mattC6367HB
DelphinusMx, Gerente at Delphinus Punta Cancun, responded to this review

Hi dear Matt, thanks for your suggestion about give more information about sun cream. He will add this to our online booking process. Sorry for the inconvenience. More 

Harrisonburg, Virginia
Level Contributor
60 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 4, 2016

Highly highly recommend - great staff and the most beautiful facility and area. We did the couples experience so only 4 adults and 2 dolphins. Unbelievable how great this was...My wife is still smiling....and we would go back again. You are in the ocean in areas that make you feel like such a natural habitat...Dolphins very well taken care of... More 

Helpful?
Thank osprey2860

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Delphinus Punta Cancun and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?