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Delphinus Punta Cancun

Features Animals
Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
+52 1 888 526 2230
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Review Highlights
Once in a lifetime experience

Our family of four stayed at the Hyatt ZIva over a two week period in September, prior to... read more

Reviewed 1 week ago
Gary B
,
Sydney, Australia
So amazing!!!

Who doesn't love dolphins? This was so much more fun than we even expected! Take a ride to La Isla... read more

Reviewed 3 weeks ago
Ashley C
,
Philadelphia, Pennsylvania
via mobile
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An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
Travelers talk about
“foot push” (72 reviews)
“primax package” (11 reviews)
Open Now
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Hours Today: 9:00 AM - 5:30 PM
Suggested Duration: < 1 hour
LOCATION
Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
CONTACT
Website
+52 1 888 526 2230

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1 - 10 of 737 reviews

Reviewed 1 week ago

Our family of four stayed at the Hyatt ZIva over a two week period in September, prior to travelling we researched activities etc and had planned to book a dolphin experience during our stay. We enquired as to packages and pricing etc and decided my...More

Thank Gary B
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 1 week ago

Dear Traveler. Thank you very much for sharing your comments. I'm glad thet we exceeded your expectations, That is our daily goal, create unforggetable experiences! Kindest Regards.

Reviewed 3 weeks ago via mobile

Who doesn't love dolphins? This was so much more fun than we even expected! Take a ride to La Isla mall where you can visit the aquarium, enjoy amazing Mexican food on the water, and shop for some authentic Mexican souvenirs. Delphinus is located in...More

Thank Ashley C
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 6 days ago

Dear Traveler. Thank you very much for your comments, I will share it with my coworkers. Now you have the knowledge so please join us taking care of the enviroment. Kindest Regards.

Reviewed September 8, 2017

I did a swim with the dolphins and had an amazing experience. The lady who was with me (unfortunately I forgot her name) was awesome! She was extremely knowledgeable about the dolphins (about dolphins in generally) and made me feel very comfortable with them. I...More

Thank LuvDebe
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 4 weeks ago

Dear Traveler. Thank you very much for your comments, for us is really important to be always on the top of the service. I willl share your comments with all the staff, they'll be really grateful. Kindest Regards.

Reviewed September 6, 2017 via mobile

I booked a swim and i got upgraded. The encounter was beautiful. The dolphins are such good creatures and had all the patience with you. It was a truly an amazing experience to ride with these creatures.

Thank Monde S
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded September 7, 2017

Dear Traveler. Thank you very much for sharing your comments, for us there is nothing more important that reach our goal to offer you an amazing experience by the hand of such impresive creature. Kindest Regards.

Reviewed August 30, 2017

Gabriel Helped us to have one of the most incredible experiences with nature so far in our lives. The Dolphins were wonderful Gabriel walked us through all 16 different commands and experiences with the Dolphins. The pictures were incredible as well.

Thank theharperfam
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded August 31, 2017

Dear Traveler. I'm really glad to read about your experience, with no doubt I will share your comments with all the staff and of course with Gabriel. I hope we can see you once again in a future. Kindest Regards.

Reviewed August 20, 2017 via mobile

My boys really wanted to swim with the dolphins so we booked an exclusive 45 minute session and paid over $500. I was appalled by the dirty water that we had to swim in and I commented on it before entering. I was told it...More

2  Thank jazzyd14
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded August 23, 2017

Dear Traveler. Thank you very much for writing. For some people the color of the water and even its smell can be the parameters to qualify if the quality of the water fulfill the needs of the dolphins. However, we can tell that there is...More

Reviewed August 18, 2017

At the beginning , when I asked where we could watch our daughter in the water, I was asked if I was a guest at the hotel (which I was not). The Delphinus employees allowed guests of the hotel to stand close to and watch...More

Thank Joyce_mamma2014
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded August 20, 2017

Dear Traveler. I sorry that your perception about this situation makes you feel as you mentioned, I’ll work on it to keep offering what we always try to that is create unforgettable moments in every guest we have. Kindest Regards.

Reviewed August 11, 2017

Family of 4 went in August 2017. I took my 5 year old and did just the interaction. We went into the water, kissed the dolphin, each were kissed by a dolphin separately, clapped and had a "splash fight" with him. It was fun! My...More

1  Thank Dinag2000
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded August 13, 2017

Dear Traveler. Thank you very much for your feedback. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in the place (Cancun...More

Reviewed August 3, 2017 via mobile

Wasn't too fussed on doing it but the Mrs wanted to so we did it and I enjoyed it very much. The dolphins are treated very well and were clearly enjoying themselves. Only downside and the reason for the 4 stars is the ridiculous price...More

Thank DanTheMan1993
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded August 8, 2017

Dear Traveler. Thank you very much for your comments. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in the place (Cancun...More

Reviewed August 3, 2017

The Hyatt Zika smack dab in the middle of the Hotel Zone has an excellent Dolphin experience for kids as well as adults. For just over $100 you get a 45 minute experience (30 minutes in the water with dolphins) that includes some training, hugging,...More

1  Thank James H
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded August 8, 2017

Dear Traveler. I'm more than happy to know about the unforgettable experience you had with our dolphins. We are always trying to create intense happiness moments and promove the well care of the enviroment thru the contact with our amazing dolphins. Please don't hesitate in...More

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Questions & Answers
kristanicole11
June 16, 2017|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. *The Habitat is in the hotel Hyatt Ziva. *We have different programs it depends in what are you looking for. *The prizes of the activitie and the photos depends in the program as well. *In couple photo... More
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Kaitlyn S
March 12, 2017|
AnswerShow all 2 answers
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much to keep in touch. I'm just checking if everything is been solved. Do you need help or you already received the solution? Kindest Regards.
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