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Delphinus Punta Cancun

#18 of 152 things to do in Cancun Features Animals
Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
+52 1 888 526 2230
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Review Highlights
Discriminated against Delphinus customer who was not a hotel guest

At the beginning , when I asked where we could watch our daughter in the water, I was asked if I... read more

Reviewed 2 days ago
Joyce_mamma2014
,
Atlanta, Georgia
Great experience but extortion on the price of pictures!

Family of 4 went in August 2017. I took my 5 year old and did just the interaction. We went into... read more

Reviewed 1 week ago
Dinag2000
,
Mercerville, New Jersey
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An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
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Open Now
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Hours Today: 9:00 AM - 5:30 PM
Suggested Duration: < 1 hour
LOCATION
Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
CONTACT
Website
+52 1 888 526 2230

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1 - 10 of 731 reviews

Reviewed 2 days ago

At the beginning , when I asked where we could watch our daughter in the water, I was asked if I was a guest at the hotel (which I was not). The Delphinus employees allowed guests of the hotel to stand close to and watch...More

Thank Joyce_mamma2014
Reviewed 1 week ago

Family of 4 went in August 2017. I took my 5 year old and did just the interaction. We went into the water, kissed the dolphin, each were kissed by a dolphin separately, clapped and had a "splash fight" with him. It was fun! My...More

Thank Dinag2000
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 1 week ago

Dear Traveler. Thank you very much for your feedback. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in the place (Cancun...More

Reviewed 2 weeks ago via mobile

Wasn't too fussed on doing it but the Mrs wanted to so we did it and I enjoyed it very much. The dolphins are treated very well and were clearly enjoying themselves. Only downside and the reason for the 4 stars is the ridiculous price...More

Thank DanTheMan1993
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 1 week ago

Dear Traveler. Thank you very much for your comments. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in the place (Cancun...More

Reviewed 2 weeks ago

The Hyatt Zika smack dab in the middle of the Hotel Zone has an excellent Dolphin experience for kids as well as adults. For just over $100 you get a 45 minute experience (30 minutes in the water with dolphins) that includes some training, hugging,...More

Thank James H
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 1 week ago

Dear Traveler. I'm more than happy to know about the unforgettable experience you had with our dolphins. We are always trying to create intense happiness moments and promove the well care of the enviroment thru the contact with our amazing dolphins. Please don't hesitate in...More

Reviewed 4 weeks ago

We did the Swim and Ride with Dolphins and plan to return again next year so our daughter can take part. You get lots of contact with the dolphins and get to make them do several tricks. We also got to ride the dolphin all...More

2  Thank kretzcpa
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 3 weeks ago

Dear Traveler. Thank you very much for your visit and for let us be part of your unforgettable moments with such amazing dolphins. Please contact us before your next visit. Kindest Regards.

Reviewed 4 weeks ago

We stayed at Hyatt Ziva and my son and I swam with the dolphins. It truly was an amazing experience. We learned a lot about the beautiful creatures, got to touch them and swim with them. Would definitely recommend for young and old!

2  Thank Wendy_R973
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 4 weeks ago

Dear Traveler. Thank you very much for your comment, for us is really important to offer nothing but the best. I will Share every single word with all the staff. Kindest Regards.

Reviewed July 4, 2017 via mobile

My husband and i did the Splash interaction with Marina the Dolphin at the Delphinus Interactive Aquariam in Cancun today.The whole experience can't be put into words.The staff were amazing, very friendly, helpful and made the atmosphere perfect.The interaction with Marina was beyond words and...More

1  Thank Jane B
DelphinusMX, Reyes Balam Lopez Supervisor Atencion Visitantes at Delphinus Punta Cancun, responded to this reviewResponded July 7, 2017

Dear Traveler: Thank you for writing your comments about your experience with us. We are so happy you had a great time along with our dolphins. We appreciate your review and we will let our staff know your comments, so they will keep doing their...More

Reviewed July 3, 2017

My 8yr old daughter and I signed up for the 10 people max swim with dolphins. It ended up only being us and 1 other child in our group, so it worked out well. We had a lot of interaction with the 2 dolphins in...More

2  Thank jessikacherry
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded July 5, 2017

Dear Traveler. Thank you very much for taking the time to write your comments, for all of us is really important to read about the experience of our guests to keep improving. We know that some people feel that our price of photographs is high,...More

Reviewed June 29, 2017 via mobile

The best experience ever. The staff are friendly and very helpful. They also care about the dolphins.

1  Thank mwendambui
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded July 2, 2017

Dear Traveler. Thank you very much for your comments, we are always trying to offer the best experience ever, I will share your comment with all the staff. Kindest Regards.

Reviewed June 16, 2017 via mobile

Went earlier today. Was in Mexico for part of my 60th birthday celebrations. Thought it was overpriced. But how wrong could I have been. Was part of Thomson tour. Was excellent picked up at hotel taken to dolphins and so adventure began. We had loads...More

1  Thank cynni43_123
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded June 18, 2017

Dear Traveler. Thank you very much for your comments, for us is really important to be always on the top of the service. I willl share your comments with all the staff, they'll be really grateful. Kindest Regards.

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Questions & Answers
kristanicole11
June 16, 2017|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. *The Habitat is in the hotel Hyatt Ziva. *We have different programs it depends in what are you looking for. *The prizes of the activitie and the photos depends in the program as well. *In couple photo... More
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Kaitlyn S
March 12, 2017|
AnswerShow all 2 answers
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much to keep in touch. I'm just checking if everything is been solved. Do you need help or you already received the solution? Kindest Regards.
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kimweck
February 3, 2017|
AnswerShow all 2 answers
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much to contact us, for us is really important the experience that our guests have during his interaction with our marvelous Dolphins, I'm sure that your daughter will have one of the best... More
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