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Delphinus Punta Cancun

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Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
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Review Highlights
The experience is amazing, the prices are ridiculous

It was such a wonderful experience. We will always treasure it. However, it feels like a photo... read more

Reviewed 3 days ago
Ermeess
,
Washington, District of Columbia, United States
Special Experience our Family Will Treasure for a Lifetime

Our family recently participated in this very amazing excursion. Myself, my husband, and our... read more

Reviewed 6 days ago
Jessica O
,
Kansas City, Missouri
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An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
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Open Now
Hours
Hours Today: 9:00 AM - 5:30 PM
Suggested Duration: < 1 hour
LOCATION
Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
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"swim with the dolphins"
in 69 reviews
"dolphin ride"
in 12 reviews
"dolphin experience"
in 36 reviews
"once in a lifetime"
in 36 reviews
"an amazing experience"
in 36 reviews
"take pictures"
in 29 reviews
"bucket list"
in 21 reviews
"photo package"
in 8 reviews
"small group"
in 11 reviews
"hotel zone"
in 9 reviews
"video"
in 117 reviews
"photos"
in 189 reviews
"dvd"
in 56 reviews
"primax4"
in 8 reviews
"kiss"
in 35 reviews
"camera"
in 52 reviews
"aquarium"
in 34 reviews
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1 - 10 of 750 reviews

Reviewed 3 days ago

It was such a wonderful experience. We will always treasure it. However, it feels like a photo shoot and at the end of the hour, they want to sell you the photos and video for more than the cost of 3 people experiencing the dolphins....More

Thank Ermeess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 2 days ago

Dear Traveler. Thank you very much for your comments, I'm glad to know that you enjoyed yout time with our amazing dolphins and your professional photo studio. We know that some people feel that our price of photographs is high, however, we must say that...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago

Our family recently participated in this very amazing excursion. Myself, my husband, and our daughters ages 8 and 10 loved it. The staff educated us on how to have a safe experience (and ensuring the dolphins had a safe experience). The dolphins were extremely intelligent...More

Thank Jessica O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 2 days ago

Dear Traveler. Thank you very much for your words, we are always trying to offer the best experience to all our guest by the hand (fin) of our lovely dolphins. You don't have nothing to thank,m that's our work and we do it with all...More

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Reviewed 1 week ago

Our whole family, kids 9 and 13, loved the dolphin experience at Delphinus. We learned about care of dolphins, their anatomy, their natural habitat, and about environmental care and human impact. We did the supreme package with the foot push and added the dolphin ride...More

Thank ctheworldpastor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 6 days ago

Dear Traveler. Thank you very much for your words, for us the most important is to be your guide during those unforgettable moments with our dolphins and to teach every one of our guest about the care of the planet. I'm glad that our mission...More

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Reviewed March 25, 2018 via mobile

I was very eager to visit this place. The staff is educated and friendly. But more importantly the Dolphins are provided with a sufficiently large size tank, definitely much much bigger than the aquariums we have in the United States. Before interacting with dolphins, the...More

1  Thank YasirNAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded March 27, 2018

Dear Traveler. Thank you for your comments and for give us the opportunittie to be with you during such an amazing experience. For us is really important to inform to all of our guests about how to take care not just for the dolphins but...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2018

If you want a "deal," don't go here; that's not the point. This is a place where four dolphins swim and live(2 + football fields in size). The professional trainers have a close, knowledgeable connection with the animals. Paid interactions - and photos - are...More

2  Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded March 8, 2018

Dear Traveler. Your words are inspiration to keep doing our work with our best effort, you can be sure that we are always trying to improve to make the best for them and at the same time to educate to all of our guests about...More

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Reviewed February 25, 2018

We had a great excursion swimming with the dolphins last week. We were in a small group of four people and had plenty of interaction with the dolphins. The foot push is absolutely worth it. One negative - after purchasing our photos, we were told...More

Thank bl8822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded February 26, 2018

Dear Traveler. I'm glad to know you had an amazing experience with our amazing dolphins, about your photos, I'm really sorry about that, in any case the access to our app is in the bottom of your payment receipt, that's the access to your photos,...More

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Reviewed January 19, 2018 via mobile

The actual event was amazing. My child’s face lit up like a light bulb when she was with the dolphins. The time she spent in the water was worth the money. I can not say anything negative about the encounter. However, the reason for the...More

1  Thank Cdwied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded January 21, 2018

Dear Traveler. Thank you very much for your comments, we are always trying to have updated to all the travel agencies, I'm really sorry that you received a wrong information from them, I'm happy to know that your experience with our dolphins was great! We...More

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Reviewed January 4, 2018 via mobile

Family had a fantastic time with dolphin, Maya. She performed many acts, she gave us a feet lift; loved that! Was fun! She clapped for us, jumped over us, we kissed her, played with her... We had a great time.

1  Thank Space_Bunny_Dolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Operation Supervisor at Delphinus Punta Cancun, responded to this reviewResponded January 5, 2018

Dear Traveler. Thank you very much for your commnets. For us the most important is your satisfaction. Kindest Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2018

I cannot believe that its legal to keep the animals in such a small space!!! The pools for the dolphins are smaller than the pools for the people. completely disgusted. Someone should put a stop to this! And that its located within a prestigious resort...More

Thank Family M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded January 4, 2018

Dear traveler We appreciate your comments and concern. We know that for some people it is a sensitive issue to have dolphins under human care regardless of the size of the habitats or spaces intended for them. However, beyond your subjective appreciation, which is very...More

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Reviewed December 31, 2017 via mobile

If you are planning to find Nemo or Dory, the Delphinus is the place. They have a lot of fishes, their story and tips to take care the environment. The main activity is swimming with dolphins but id not recommended with children under 5, they...More

Thank Nathalia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded January 3, 2018

Dear Traveler. Thank you very much for your comments, we are always trying the best for all of our guests. Kindest Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & Answers
Olivia F
May 14, 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much for your interest in having your program with us, you can be sure that you will have an amazing time with our lovely dolphins, we are located in the middle of the Touristic Area, so it's... More
2
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Google Translation
davidraviv55
March 29, 2018|
Answer
Response from Cdwied | Reviewed this property |
They did several encounters prior to the foot push. It was worth the money to me. The pictures are pricey, but they do allow you to take your own.
0
Votes
Jess Z
January 5, 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler, the payment is for the space so it's the same prize for adults or children. Kindest Regards.
0
Votes
Google Translation
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