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Address: Ave. Tulum | Super Manzana 8, Manzana 1 Lote 2, Cancun 77500, Mexico
Phone Number:
+52 998 802 1966
12:00 am - 11:59 pm
Open now
See all hours
Sun - Sat 12:00 am - 11:59 pm
Recommended length of visit: 2-3 hours

Dubai Palace Casino in Cancun is Tourist Friendly

We are proud to be the...

Dubai Palace Casino in Cancun is Tourist Friendly

We are proud to be the only casino in Cancun to offer a 30% bilingual staff. In addition two full time bilingual concierges are on duty to make your visit an enjoyable, hassle free experience.


All of the Dubai Palace Casino slot machines are manufactured in the US and over 80% are in English. The remaining slots have bilingual selection for easy play.

Our award winning restaurant is open 24 hours a day, 7 days a week.

You won't find a friendlier place in town than Dubai Palace Casino. Come play with us and see why we are THE casino in Cancun!

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TripAdvisor Reviewer Highlights

Read all 104 reviews
Visitor rating
  • 9
  • 10
    Very good
  • 17
  • 7
  • 7
Go if you really like casinos and have nothing else to do

This was not a memorable time for us. The pro side is that instead of your normal smoke free room, it was actually the opposite. The casino is smoke free and there is a smoking... read more

3 of 5 bubblesReviewed 6 days ago
Sacramento, California
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104 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
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Showing 50: English reviews
Sacramento, California
Level Contributor
39 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

This was not a memorable time for us. The pro side is that instead of your normal smoke free room, it was actually the opposite. The casino is smoke free and there is a smoking room full of plenty of machines.

1 Thank marcelsurreal
Cancun, Mexico
Level Contributor
90 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 29, 2016 via mobile

The dealers are friendly and the atmosphere is very loud and frenetic. Luckily, they have a nonsmoking section which was appreciated. The process to purchase chips and put money on a machine card is a little labor intensive, different lines and cashiers for each, but not too troublesome. They have table games, roulette, and a large number of slots. They... More 

Thank Robert C
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed July 16, 2016

Worst place that we have ever visited. Went into this place and sat at the bar and ordered two beers. Went to pay with a twenty dollar bill and was told they don't accept American money. We told them that is all we had but to no avail. Sat for two hours arguing that we do not have peso and... More 

15 Thank CrystalAC
Woodbridge, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 15, 2016

The Casino was clean and staff were very friendly. I realize that I am in Mexico and their currency is in peso but it would have been nice to have had at least some indication on a screen what the value is in American dollars.

Thank l0redana67
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed May 22, 2016 via mobile

Hubby and I came to this casino. We were doing good. Put in $20. Machine went crazy. I'm sure they didn't give us back my correct earnings. It should have his been damn near $800 usd. Supervisor came and reset game and they have me 80usd and no change. Smh. Even on my currency exchange it showed more but they... More 

4 Thank Candice D
1 review
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed April 19, 2016 via mobile

Please don't even try go true this casino bad attention people looking at you really wired ... Cards machines broke was a real mess

7 Thank kelvin m
Myrtle Beach, South Carolina
Level Contributor
324 reviews
90 attraction reviews
common_n_attraction_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed January 12, 2016

Spent a few hours playing slots. Some machines are in English which helps you to understand the game you are playing. Only takes pesos, so bring lots of them Casino is clean, air conditioned and friendly staff. They have a separate smoking are which is great for reformed smokers. Highly recommended.

2 Thank maddie1064
Guatemala City, Guatemala
Level Contributor
15 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed December 14, 2015 via mobile

Full of locals so go if you like gambling. The rules for blackjack were great. Early surrender against a face card etc. not a fancy place

Thank jpmurga
Level Contributor
275 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 145 helpful votes
3 of 5 bubbles Reviewed December 14, 2015

If you're planning to gamble here, make sure you have pesos and a gas mask. The smoke was upon you the minute you set foot inside And don't forget you need ID and patience. You can't buy chips at the table. An employee takes your cash and ID and comes back with chips but not the chips to gamble with... More 

Thank gg99
Puteaux, France
Level Contributor
15 reviews
common_n_attraction_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed December 2, 2015

There is only slots and other random games available. NO POKER TABLES AT ALL ! Don't know why, it's stupid. Spent 400 pesos on taxis and lost 40 minutes.

1 Thank mtopolov

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Dubai Palace Casino and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?