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Address: Ave. Tulum | Super Manzana 8, Manzana 1 Lote 2, Cancun 77500, Mexico
Phone Number: +52 998 802 1966
12:00 am - 11:59 pm
Open now
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Sun - Sat 12:00 am - 11:59 pm
Recommended length of visit: 2-3 hours

Dubai Palace Casino in Cancun is Tourist Friendly

We are proud to be the...

Dubai Palace Casino in Cancun is Tourist Friendly

We are proud to be the only casino in Cancun to offer a 30% bilingual staff. In addition two full time bilingual concierges are on duty to make your visit an enjoyable, hassle free experience.


All of the Dubai Palace Casino slot machines are manufactured in the US and over 80% are in English. The remaining slots have bilingual selection for easy play.

Our award winning restaurant is open 24 hours a day, 7 days a week.

You won't find a friendlier place in town than Dubai Palace Casino. Come play with us and see why we are THE casino in Cancun!

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TripAdvisor Reviewer Highlights

Read all 92 reviews
Visitor rating
  • 9
  • 9
    Very good
  • 16
  • 8
  • 6
Currency Confusion

The Casino was clean and staff were very friendly. I realize that I am in Mexico and their currency is in peso but it would have been nice to have had at least some indication on... read more

3 of 5 starsReviewed 1 week ago
Woodbridge, Canada
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92 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Woodbridge, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The Casino was clean and staff were very friendly. I realize that I am in Mexico and their currency is in peso but it would have been nice to have had at least some indication on a screen what the value is in American dollars.

Thank l0redana67
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 22, 2016 via mobile

Hubby and I came to this casino. We were doing good. Put in $20. Machine went crazy. I'm sure they didn't give us back my correct earnings. It should have his been damn near $800 usd. Supervisor came and reset game and they have me 80usd and no change. Smh. Even on my currency exchange it showed more but they... More 

3 Thank Candice D
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 19, 2016 via mobile

Please don't even try go true this casino bad attention people looking at you really wired ... Cards machines broke was a real mess

2 Thank kelvin m
Myrtle Beach, South Carolina
Level Contributor
281 reviews
74 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed January 12, 2016

Spent a few hours playing slots. Some machines are in English which helps you to understand the game you are playing. Only takes pesos, so bring lots of them Casino is clean, air conditioned and friendly staff. They have a separate smoking are which is great for reformed smokers. Highly recommended.

2 Thank maddie1064
Southlake, Texas
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed December 21, 2015

Lack of table games damming. Palace Casino is the best But nice enough. Clean and comfortable. Easy to get to downtown via taxi or public transportation

4 Thank CharlesHaa
Guatemala City, Guatemala
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 14, 2015 via mobile

Full of locals so go if you like gambling. The rules for blackjack were great. Early surrender against a face card etc. not a fancy place

Thank jpmurga
Level Contributor
240 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed December 14, 2015

If you're planning to gamble here, make sure you have pesos and a gas mask. The smoke was upon you the minute you set foot inside And don't forget you need ID and patience. You can't buy chips at the table. An employee takes your cash and ID and comes back with chips but not the chips to gamble with... More 

Thank gg99
Puteaux, France
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed December 2, 2015

There is only slots and other random games available. NO POKER TABLES AT ALL ! Don't know why, it's stupid. Spent 400 pesos on taxis and lost 40 minutes.

1 Thank mtopolov
Mineral, Virginia
Level Contributor
61 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed November 18, 2015

Came here with my friend and our 2 wives (who love to gamble). The Dubai Palace is near downtown Cancun (not near the hotel zone where most of the tourists stay). I think this really affects the atmosphere in the casino. It felt like this was mostly patronized by locals. The wives only did slot machines but didn't really enjoy... More 

1 Thank Rick D
Miami, Florida
Level Contributor
139 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 117 helpful votes
2 of 5 stars Reviewed September 20, 2015

The staff here killed my vibe from the get-go, and that's not something you want when you're gambling. I went to the 100 peso table, put cash on the table like I've done at every casino I've ever been to. This lady comes up and says she needs my ID and money to make me a card. Ok, no problem.... More 

5 Thank BackpacksAndMiles

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?