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Address: Ave. Tulum | Super Manzana 8, Manzana 1 Lote 2, Cancun 77500, Mexico
Phone Number: +52 998 802 1966
Website
Today
12:00 am - 11:59 pm
Open now
See all hours
Hours:
Sun - Sat 12:00 am - 11:59 pm
Recommended length of visit: 2-3 hours
Description:

Dubai Palace Casino in Cancun is Tourist Friendly

We are proud to be the...

Dubai Palace Casino in Cancun is Tourist Friendly

We are proud to be the only casino in Cancun to offer a 30% bilingual staff. In addition two full time bilingual concierges are on duty to make your visit an enjoyable, hassle free experience.

 

All of the Dubai Palace Casino slot machines are manufactured in the US and over 80% are in English. The remaining slots have bilingual selection for easy play.

Our award winning restaurant is open 24 hours a day, 7 days a week.

You won't find a friendlier place in town than Dubai Palace Casino. Come play with us and see why we are THE casino in Cancun!

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TripAdvisor Reviewer Highlights

Read all 98 reviews
Visitor rating
  • 9
    Excellent
  • 10
    Very good
  • 16
    Average
  • 8
    Poor
  • 7
    Terrible
Good diversion from reality.

The dealers are friendly and the atmosphere is very loud and frenetic. Luckily, they have a nonsmoking section which was appreciated. The process to purchase chips and put money... read more

4 of 5 starsReviewed yesterday
Robert C
,
Corozal Town, Belize
via mobile
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98 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
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Showing 50: English reviews
Corozal Town, Belize
Level Contributor
88 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The dealers are friendly and the atmosphere is very loud and frenetic. Luckily, they have a nonsmoking section which was appreciated. The process to purchase chips and put money on a machine card is a little labor intensive, different lines and cashiers for each, but not too troublesome. They have table games, roulette, and a large number of slots. They... More 

Helpful?
Thank Robert C
Texas
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed July 16, 2016

Worst place that we have ever visited. Went into this place and sat at the bar and ordered two beers. Went to pay with a twenty dollar bill and was told they don't accept American money. We told them that is all we had but to no avail. Sat for two hours arguing that we do not have peso and... More 

Helpful?
1 Thank CrystalAC
Woodbridge, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 15, 2016

The Casino was clean and staff were very friendly. I realize that I am in Mexico and their currency is in peso but it would have been nice to have had at least some indication on a screen what the value is in American dollars.

Helpful?
Thank l0redana67
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 22, 2016 via mobile

Hubby and I came to this casino. We were doing good. Put in $20. Machine went crazy. I'm sure they didn't give us back my correct earnings. It should have his been damn near $800 usd. Supervisor came and reset game and they have me 80usd and no change. Smh. Even on my currency exchange it showed more but they... More 

Helpful?
3 Thank Candice D
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 19, 2016 via mobile

Please don't even try go true this casino bad attention people looking at you really wired ... Cards machines broke was a real mess

Helpful?
3 Thank kelvin m
Myrtle Beach, South Carolina
Level Contributor
283 reviews
74 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed January 12, 2016

Spent a few hours playing slots. Some machines are in English which helps you to understand the game you are playing. Only takes pesos, so bring lots of them Casino is clean, air conditioned and friendly staff. They have a separate smoking are which is great for reformed smokers. Highly recommended.

Helpful?
2 Thank maddie1064
Southlake, Texas
Level Contributor
21 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed December 21, 2015

Lack of table games damming. Palace Casino is the best But nice enough. Clean and comfortable. Easy to get to downtown via taxi or public transportation

Helpful?
4 Thank CharlesHaa
Guatemala City, Guatemala
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 14, 2015 via mobile

Full of locals so go if you like gambling. The rules for blackjack were great. Early surrender against a face card etc. not a fancy place

Helpful?
Thank jpmurga
nj
Level Contributor
243 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed December 14, 2015

If you're planning to gamble here, make sure you have pesos and a gas mask. The smoke was upon you the minute you set foot inside And don't forget you need ID and patience. You can't buy chips at the table. An employee takes your cash and ID and comes back with chips but not the chips to gamble with... More 

Helpful?
Thank gg99
Puteaux, France
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed December 2, 2015

There is only slots and other random games available. NO POKER TABLES AT ALL ! Don't know why, it's stupid. Spent 400 pesos on taxis and lost 40 minutes.

Helpful?
1 Thank mtopolov

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Dubai Palace Casino and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?