Cancun Whale Shark Tours
Cancun Whale Shark Tours
4.5
About
Cancun Whale Shark Tours a TOP RATED Tour Company as determined by our Past clients via Trip Advisor. We have Provided High Quality Public & Private VIP Whale Shark Excursions since 2003 & have satisfied more than 35,000 past adventure seekers from around the world. We offer Complete services including PickUps from Cancun Hotel Zone & Riviera Maya Hotels. Please read our reviews they Speak for themselves. Our Staff is highly trained & "Experienced".We welcome your participation with us in this "MAGICAL EXPERIENCE" Snorkeling with the oceans largest fish....The WHALE SHARK! Ck this OFF your Personal "BUCKET LIST. Come join the #1 Whale Shark Tour Provider in Cancun!
Cancun, Quintana Roo, Mexico
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(19 reviews)
(396 reviews)
(296 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,353 reviews
Excellent
1,106
Very good
122
Average
56
Poor
23
Terrible
46

Sarah S
McKinney, TX1 contribution
5.0 of 5 bubbles
May 2022
I was extremely happy with this company, I found everyone to be professional and friendly. The boats were nice and not packed like some of the other boats I saw going out. I chose them because they are able to get out a few weeks earlier in whale season than other companies. If the company has been doing it long enough they are grandfathered in to be able to go out at the end of May vs. the beginning of June. Keep in mind you may see 15 whale sharks vs later in the season with the potential for 50+. The water was super choppy which made for a rough ride but the captain did his best to navigate around the waves and not plow through them, I appreciated the effort. I was originally supposed to go on a Sunday but they emailed and rescheduled because of the large waves which showed they were more concerned with our safety/comfort than they were with profit.
Written June 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie F
Washington DC, DC123 contributions
5.0 of 5 bubbles
Aug 2020 • Couples
We were hesitant to leave our resort to go on this outing but it was 110% worth it! To swim alongside these magnificent creatures in their environment was indescribable. The boats were nice, the staff (Isaac and Neco) were terrific. We stopped at Isla Mujeres on our way back. Only thing I would recommend is to bring your own alcohol if you want a midday drink.
Written August 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thalia
3 contributions
5.0 of 5 bubbles
Sep 2020 • Couples
What an unbelievable experience! My boyfriend and I decided to do this tour even tho it was the end of whale shark season to see them near Cancun, but we were fortunate enough to be surrounded with whale sharks and manta rays! Swimming with these gentle giants in the wild was a true blessing. The crew that we went with were so nice and made the experience even better.
After swimming with the whale sharks, we pulled up in the crystal clear water of Playa Norte from Isla Mujeres. The crew made us a delicious ceviche lunch after swimming around with juicy mango slices on the side!

I highly recommend this activity/excursion to anyone who is looking for an unforgettable adventure in Mexico. I plan on doing this again the next time I visit Cancún!
Written September 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
we aprecciate your nice words about our service, We are so glad that you enjoy it. Thank you so much!!
Written February 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Melissa from PHX
7 contributions
2.0 of 5 bubbles
Jun 2021
When we booked this tour we didn’t realize that there would be hundreds of tourists on top of whale sharks in the open ocean. We assumed that you’d travel out in your small vessel and be the only ones around, but boy were we mistaken. Obviously these creatures are breathtaking, but by visiting them in these numbers it doesn’t seem safe or ecologically sound.

The boat travels about an hour to where the sharks are and you see that there are a hundred other boats with about 10 people per boat. The boats have to have accidents as they are swarming the sharks and I watched a boat come within feet of a snorkeler. I can only imagine that they hit the sharks on accident at times.
You then you jump in with a guide that helps you swim over the sharks. I was told to “go, go” and jumped in almost on top of the shark. You are told not to touch them, so it alarmed me when it was so close. This may have been because the shark was on the surface, but it was stressful for me and I am sure it is NOT good for the shark. You get two dives and the second dive was a much safer distance. The shark was further below the surface and I could swim above it. It was absolutely majestic, but I would never do this again realizing that it is probably horrible for these animals. The gov’t should do more to regulate the number of boats in a given area to protect the sharks.
Written June 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SomeMother
Derby, UK58 contributions
3.0 of 5 bubbles
Jul 2022 • Family
The swimming strength required was not explained when we paid £168 each for this excursion. The two who were able to actual do the time in the water really enjoyed it. The food is a really poor quality snack.
You can book this direct more cheaply. We did direct with TUI so paid through the nose.
And don’t waste your time paying $50 for a video of the experience. We have not received the video or a refund and it’s now over two weeks since I challenged that we’d not received it.
Written July 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

manuelsY115FK
.17 contributions
4.0 of 5 bubbles
Aug 2022
We did a 7 hr experience of swimming with whale sharks with Gluup. They picked us at our hotel on time, we were offered some breakfast as planned, but I noticed that we came together with other groups from different tour operators and that the boats where operated by on single company. The tour was very good overall, but we got swim with the whale shark for just a few minutes per person, and there where too many boats following the whale sharks, this has to be resticted soon. Some boats didn't followed the rules and where all over the whale sharks, our boat was very respectful about this. So it was a great experience for us, I seriously doubt if it is for the whale sharks!
The only bad side of our tour, was that the lady in cahrge of the place where we got our boats, was very RUDE! She is a dark curly haired lady that doen't know how to treat turists. We had to wait a long time for other passangers that had been in our car, but went on a different boat. When we finally where on our way back, the driver told us that he had to make a fueling stop, we were very angry about this and he quit that idea. Overall was great to see such a beautiful animal in its habitat!
Written August 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lori N
6 contributions
5.0 of 5 bubbles
Aug 2020
This was a great experience. Our guide was very friendly for the whole tour. We were up close to several whale sharks and manta rays. We were able to go in the water four times per couple. The crew did not head back until they were sure that we were all satisfied. I would definitely do this again.
Written May 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Landon A
4 contributions
5.0 of 5 bubbles
Jun 2021 • Couples
Wow ! What an awesome day !! Chuy and Captain Isaac for the win! Very friendly helpful and communicative. Their knowledge of the Yucatán and the sea life that abounds there is endless . We found whale sharks immediately. These beautiful creatures are huge!! and being in the water with them is a once in a lifetime experience ! Also on display for us were large Manta Ray and Sea Turtles. After the whale shark encounter we went to La Isla de Mujeres for a little ceviche and wading break, the waters are so clear and blue against the white sand beach. The reef just around the bay is a snorkeling must as well again could not be more happy with this incredible experience!! When you book ask for La Paloma Isaac and Chuy!!
Written June 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kevin M
Cabot, AR4 contributions
5.0 of 5 bubbles
Feb 2021
This was our second trip with Cancun Whale & Shark Tours. Outstanding staff and boat. We loved the stop at Isle of Mujeres. Very reasonable cost. Great food and drinks. .We plan on making a third trip with them in April. Highly recommend.
Written February 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Meagan O
Chicago, IL42 contributions
1.0 of 5 bubbles
May 2015 • Couples
I want to start off by stating that I am an adventure enthusiast, extremely physically fit, and into extreme sports. I am still in pain 2 days after this excursion. This was one of the worst experiences of my life.

I went out on Sunday May 24th, one day after they got their permit from Mexico to conduct tours for 2015 season. I sat in the front of this small boat and took the brunt of wave after wave in 5ft – 7ft waves for 7 hours because many of the others on the boat were elderly and these conditions could cripple them so they sat in the back of the boat. The websites says it is “safe for kids 5 years to 88 years young”, this trip is EXTREMELY dangerous for anyone with neck or back problems! This was the most dangerous boat ride I had ever been on. Pelted with water so bad, many people literally wore their snorkel masks on the boat ride just to breathe! My elbow is still terribly bruised two days later and I can barely sit on my bum.

FACT: We saw ZERO whale sharks. Even if we had seen them, there is no possible way we could have even remotely swam with them in the current sea conditions.

FACT: FOUR out of the nine of us on the tour got sea-sick and were constantly throwing up over the side of the boat. I was one of the lucky ones and was able to hold it down. It was difficult.

FACT: Their website states, “THERE ARE MANY SMALLER OPERATORS RUNNING SMALLER BOATS WITH INFERIOR SERVICES.” – This is completely FALSE. Most of all of the other tour companies’ boats were larger than ours that I could see. Everyone that I talked to on our boat felt scared for their lives.

FACT: I told Rodrigo “whale shark daddy” that I was a vegetarian. He told me there would be guacamole and plenty for me to eat. There was absolutely NO guacamole served, and the only thing I was fed the entire day was two slices of melon.

FACT: Here comes the UPSELL - Sales pitch for a wetsuit, told you must wear a life-jacket if you do not rent a wetsuit for $25. Nowhere on the website does it warn you of this. If you don’t were a wetsuit and wear a “free” life-jacket, there would be no way to dive down and actually “swim” with the whale sharks. So most everyone paid $25 upsell for their wetsuit. I was given a wetsuit that was still wet and smelled very badly. And they get you to buy or rent other products which some did (cameras, anti- nausea stuff). They are selling biodegradable sunscreen for $15. This is on their website however, so I purchased it for half the price BEFORE I came on the tour for $7. It is good for the environment, but should be sold at fair market value, not $15 for a small bottle.

FACT: Website says “Bathrooms on the boat (Ladies Love It).” Our boat did not have a bathroom, I asked to use the restroom twice and was told to wait till we stopped for snorkeling. I HAD TO WATCH MEN URINATING OFF THE SIDE OF THE SMALL BOAT. Whale Shark Daddy claims the boat had a bathroom and he would email me a picture, but that never happened. I grew up on the water. There was not a bathroom on this boat, there may have been a porta-potty, but IF there was, it would have been in plain view of everyone on board the boat to watch me use it as there was NO cuddy cabin or private area on the boat of any kind what-so-ever. There was one small cabinet that was packed full of everyone’s belongings (because they most definitely would have went overboard). There might be a small chance a porta-potty was at the bottom of this cabinet but there would have been no way to use it (it was packed full of everyone’s belongings - backpacks, snorkel gear, bags, etc..) and I even asked twice for a bathroom and was told to hold it. I held it in for 5 hours before we stopped to snorkel and finally got to pee in the water.

FACT: His website says “insure 100% satisfaction.” This was the absolute worst experience of my life. I was told on the boat by the guide, “The Whale Sharks are not here yet, and the waters are still too cold.”

FACT: I asked Daniel (the manager) the name of our captain and guide, and he did not even know their names or how to pronounce them. The guide spoke very little English. Although our guide was sweet and caring, this is not her calling in life.
I thankfully do not get seasick, I cannot say the same for the people which I shared this tour with. I felt so terrible for the lady covered in vomit that asked for napkins or paper towels only to be told “No, we do not have any.” The fumes from engines also made everyone even more sick when we were idling.

Whale Shark Daddy sent 4 boats out that day, 10 people on each boat at average $200 per person (wet suit, transportation, sunscreen). Probably took in $8K that day, and not a single person on any of the tours even witnessed seeing a Whale Shark.

“Whale Shark Daddy” is not on site to witness the horror which his company puts people through. He is a professional salesman with GREAT marketing tools.
Whale Shark Daddy now tells me he only guarantees his trips after June 1, but it says this NOWHERE ON THE WEBSITE! I even asked him to send me the link that says he only guarantees trips after June 1st, and he did not reply! He now says we were “early in the season”, and we are not entitled to ANY REFUND at all! Yet direct from his website “YOU’LL SWIM WITH WHALE SHARKS TOMORROW! MAY 15 – SEPT 17 2015” and “…INSURE 100% SATISFACTION.”

Do your homework; go with other reputable tour guides. It is my belief most of the reviews here are not even real. How do they have 5 star reviews from May 8th 2015, and May 11th 2015 when they didn’t even get their permit to go out on whale shark tours for 2015 until May 23rd!!!!! This does not add up at all. We were offered a 25% discount if we came back again after emailing the "whale shark daddy." No thank you. Worst experience of my life.
Written May 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all we are SORRY you did not enjoy the trip. REST ASSURED we would have never gone out IF the CAPTAIN OF THE PORT of Cancun thought it to be too dangerous. That was NOT the xase as the Port was "OPEN" your day of departure No doubt your biggest dissatisfaction was not seeing/swimming with the Whale Sharks. THe day before you went it was the same conditions and we've already received a 5* Review (our Norm) The next day, the day you went the Whale Sharks must have gone deeper in the water making it very hard to locate them This happens EARLY in the season. The remainder of your negative comments seem to be an escalation of your dissapointments. As you can see by the impartial; assesments of others who have used our services we Hit The Mark 99% of the time. Unfortunately for you your day fell short. We made a valiant effort to find them and spent much more Crew Time, Fuel etc to satisfy you & your Boatmates that day. All we can do is invite you back during the High Season of JUNE-JULY-AUGUST when typically we see 50-100 @ day. Earlier its Pick Your Day & you take your chances in MOTHER NATURES AQUARIUM. Its a WILD ADVENTURE unlike swimming in a Fish Bowl w/ trained Dolphins. Come Back & try again.....We'll make it up to you to regain your goodwill
Written May 27, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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