Interactive Aquarium

Interactive Aquarium, Cancun: Hours, Address, Interactive Aquarium Reviews: 4/5

Interactive Aquarium
4
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
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About
In this hands-on aquarium, visitors can touch sea urchins, swim with dolphins and feed sharks while locked in an underwater cage. This is the only aquarium in Cancun area and its operated by Delphinus Swim with Dolphins. Enjoy a great day with your kids and friends at the Cancun Interactive Aquarium, located inside La Isla Shopping Village, Cancun Hotel Zone.
Suggested duration
2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
1,799 reviews
Excellent
681
Very good
572
Average
373
Poor
106
Terrible
67

jm33852
Lake Placid, FL23 contributions
Family
Small aquarium but for the price it was perfect for the kids. It doesn’t take but an hour to get through the exhibits so plan on going closer to the dolphin show time. The shows are in the evening at 6:30 and 7:30 and sell out fast. Due to covid they didn’t seat as many people but we went at 5:00 to buy tickets for the 6:30 show and it was sold out. You can touch the sting rays. There is swimming with dolphins which looked like a great experience even though we didn’t do that option. You are able to watch others do it and the kids got extra time watching the dolphins. The show was great and a good length. Due to covid you were only allowed to pay for a picture with the seal and not able to touch it. Kids had a great time.
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear traveler, Thank you so much for sharing your experience in the Interactive Aquarium, we are glad to know that your family had a great experience with us. We hope you come back. Thank you so much for visiting The Interactive Aquarium
Written July 26, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

cjplatts
Rotherham, UK5 contributions
Went to fulfil my girlfriends dream of swimming with dolphins and even though originally not something I was overly fussed about it was a great experience. Staff were great and extremely knowledgeable and the dolphins demonstrated all their tricks and training brilliantly and all the usually stunts. They offer a range of packages, all of which are considerably cheaper if booked online. We paid for the premium experience which was priced at $111 online or pay on the door for $159. The package also included an aquarium trek, where you could interact with various fish and hold starfish. This was also a brilliant experience. The whole package is billed as 45mins with the dolphins and 20mins trek which I found good value. The real downside however is the cost of the photos they take. For dolphin photos alone prices start at $196 and range to $320!! Individual photos were $80!! For our dolphin and trek photos they were willing to do a deal at $250!! I fully understand the cost of upkeep of the aquarium etc but this really puts a negative on the experience has you either pay the price or walk away with just memories in your mind. I'm sure this could definitely be an area that can be improved and if more options were available at cheaper prices then the aquarium would get a lot more sales.
Written March 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveller: Thank your for taking your time to share your comments about your experience. . We are glad you had and amazing time with the dolphins and Sea Trek. We know that some people feel that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in this area. Thank you so much for visiting The Interactive Aquarium.
Written April 4, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

crystal1031
Fort Worth, Texas14 contributions
Family
Took my four year old to swim with dolphins. We purchased the splash package for around 80 bucks. He was able to swim out with the dolphins and touch them while they swam around him. Also got to kiss them and get some good pics. Now the pics, they originally tried to charge us $120. By the end I had them talked down to $60 for all of the pics. The pictures are good quality. Family members can stand and take pics from above but they won’t compare to the pics they take. Also, it’s $15 for anyone to enter the aquarium who isn’t going to swim with dolphins. We also had a nice lunch at the restaurant while we waited for our turn to swim. Overall, I was happy with the experience and so was my kiddo.
Written July 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveler: We are glad and happy to know that you and your son considered the experience as the best thing you did. It’s reassuring to know the experience made you smile and had a lovely time together. We must say that the price is at the average price of photos for people swimming with dolphins in this area and Riviera Maya. Thank you so much for visiting The Interactive Aquarium. Regards
Written July 28, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

D L
Holbeach, UK1,401 contributions
Couples
I’m going to tell you everything I learned about this tour;
1. We booked through the hotel. It was $40 cheaper to book the premier package that way than going direct & if you’re a TUI customer reading this, the
TUI packages are full of hidden extra costs and rubbish so you’re on the right lines with this one.
2. Take the bus here, it’s at the aquarium at the Liverpool/Isla centre & the transfer is $10 per person. The bus is 13 pesos.
3. They supply a towel & a locker included.
4. Don’t wear sunscreen or jewellery
5. They say it’s a group of no more than 4/6, but you’re in with all the packages. They close it down into different groups within the same pool. It’s not exclusive as it’s sold.
6. The photo packages are a massive rip off. $197 for the basic package of 40 photos, a further $80 for the scuba experience & $60 for the video. We haggled, they told us it was for the type of package we had. The other couple in our group refused to pay, then were offered the whole set for $100. I told the manager what I thought to that and he was more upset we had heard what they were offered. As sour tastes go, that was not one we wanted to finish on.
7. They left two photos of my wife out and the video, promised to put into the package and here we are 12 hours later without the rest of the package we paid for.

Other dolphin experiences are available, such as delfinius.

I will just add, the trainer was knowledgable and did answer all the questions, he was great.
Written June 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveler: Thank you very much for writing about your experience at our facilities. The logistic of the programs are made depending of the package, In you group was 4 people maxim, but in the habitat could be more groups. About your pictures, we gave as much options as we could to restore the situation. We apologize that you had this impression of our prices; however, we must say that the price is at the average price of photos for people swimming with dolphins in this area. Thank you so much for visiting The Interactive Aquarium. Best Regards
Written June 27, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Lance H
Montpelier, Idaho, United States13 contributions
I did the dolphin ride with my son and daughter. It was super underwhelming. My wife did not want to participate so she was a companion, who was situated above. They purposely have you "ride" (hold onto the dolphin dorsal fin and get slowly dragged for 10-15 meters in a direction away from the area where anyone but their photographer could take a picture). The entire experience was focused around getting pictures with the dolphin as its trainer had it perform the same exercises (picture poses) with all participants. There was no education or learning. At the end of it all, they try to sell you photo packages for $200-300 (US dollars, not pesos). You get to touch a dolphin, but I am not sure that it is worth the price. Seems like another tourist trap.
Written March 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveller Thank your for taking your time to share your comments about your experience. We apologize that you had this impression of your interaction.The program is made for that the participants to have differents activities and time to enjoy of the dolphin behaviors. We know that some people think that our price of photographs is high, however, we must say that the price is at the average price of photos for people swimming with dolphins in this area. Thank you so much for visiting The Interactive Aquarium.
Written April 4, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

NewfiePupLover
Des Moines, IA280 contributions
The admission ticket allows you to see lots of things for really what is a reasonable price. Plus, on a hot Cancun day being inside much of the time here is a nice break from the sun and heat. The added cost to actually swim with the dolphin is ultimately worth it for one of the greatest memories you might have with your kids.
Written March 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear visitor, Thank you for sharing your comments with the community. We are glad you had and amazing time with the dolphins. We hope you come back someday to enjoy another beautiful experience with dolphins. Thank you for visiting Interactive Aquarium
Written April 4, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

acooke94
Reston, VA7 contributions
Couples
I went with my fiancée to swim with the dolphins. They had plenty of hand sanitizer and the staff was good about COVID precautions. The dolphins were well trained and had a good amount of fun tricks. One child in our group was afraid of them, and the staff was good about comforting the kid and adjusting some of the tricks to make it less scary. Doing the dorsal fin ride was worth the extra $20, and the Superman looked awesome too. The photos were expensive, so unfortunately we didn’t buy any. I would have bought one or two individuals, but they really wanted to sell the packages. If you do want to buy a photo package, don’t pay their listed prices. They’ll offer you better deals if you tell them it’s too much.
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveler: Thank you very much for writing about your experience in our facilities. We are so happy you had a great time along with our dolphins and thank you for give us the opportunity to serve you. We appreciate your review and we will let our staff know your comments, so they will keep doing their best to make your experience even better. Thank you so much for visiting The Interactive Aquarium. Regards
Written April 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Jessica K
Ware, UK134 contributions
Couples
We visited this aquarium as part of a free xcaret ticket but had to pay one entry.

The aquarium is very small and didn’t take long to get the full way round, we did however enjoy the interactive experience with the sting rays you can pet them as they come up to say hello :) Also enjoyed the dolphin and sea lion show. I would advise if you get round the aquarium and have a wait for the dolphin show you can ask to go out and come back in which we did.
Written February 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveler: Thank you for writing your comments about your experience with us. We are glad to know that you had a great time in our aquarium and with our dolphins presentation. We hope you come back soon. Thank you so much for visiting Interactive Aquarium.
Written February 14, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Lisa M
8 contributions
We purchased the Couples Dolphin Swim which included not only the 45 minute once of a lifetime encounter with dolphins, but also admission to the aquarium and the evening dolphin show. The trainers, ours was Michelle, were very patient when giving us directions in the pool and had complete control of the dolphins at all times. Felt very safe and secure. We bought the picture and video package which seemed a little pricey but well worth it given the experience. The aquarium is right in the hotel zone at La Isla Shopping village. Everything is very clean at this shopping village, with masks, temperature check and sanitizer required at entry to the aquarium, Easy to get to by public bus for only $1 US.
Written February 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveler: Thank you very much for writing about your experience at our facilities. And thank you for give us the opportunity to serve you. We appreciate your review and we will let our staff know your comments, so they will keep doing their best to make your experience even better. Thank you so much for visiting The Interactive Aquarium.
Written February 24, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Vanessa_733
Yorkville, IL19 contributions
Friends
Excellent experience!! The staff were very friendly and accommodating for our larger party (4 adults and 4 children). We were able to touch the stingrays, starfish and view the other fish inside the Aquarium before being shown to our seats. The water was very cold but welcoming once you were in the sun for a while. We had smaller children with us (5 and 6 year olds) but even they were able to do the full dolphin experience which allowed them to be pulled by the dolphins. The photo packages were extremely pricey but since we split the cost between two families it was reasonable. If we had done the experience with just our group we wouldn’t have paid for the pictures due to the price. The quality of the pictures was excellent though. Well worth it if you’re splitting it with another family.
Written June 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Traveler: Thank you for writing your comments about your experience with us. We are so happy you had a great time along with our dolphins. We appreciate your review and we will let our staff know your comments, so they will keep doing their best to make your experience even better. Thank you so much for visiting The Interactive Aquarium.
Written June 11, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Interactive Aquarium is open:
  • Sun - Sat 9:00 AM - 7:00 PM


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