Xavage Park by Xcaret
Xavage Park by Xcaret
4.5
8:30 AM - 5:00 PM
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
8:30 AM - 5:00 PM
About
An adventure theme park south of Cancun that offers adrenaline-pumping outdoor activities like white water rafting, riding monster trucks, and a ropes course.
Duration: More than 3 hours
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Address
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Restaurants
22 within 3 miles
Attractions
17 within 6 miles
See what travelers are saying
- Dave175Bristol, United Kingdom58 contributionsBrilliant day outHad a great time here doing all the activities, was extremely annoyed to find out when we got there that the cameras weren’t working (didn’t fancy telling anyone this before leaving our hotel, I wonder why? We had paid for the photo package with the parks back in the UK before coming out to Mexico so they refunded us in cash when we were there. I guess they cleverly realise once your at the park your not exactly going to turn back and ask for a refund as your probably quite far from where your staying so you will stay at the park and just accept that the camera isn’t working. If I’d of known this when I booked it or when they came to collect us on the day i would not of gone Anyway that aside, lovers the water rapids and the monster trucks, and the jet boat (absolutely insane the amount of power that thing has when all the people are on it) The food was ok, but personally feel the food at XPLOR was better. Also don’t like being pushed to have horrible drink choices. Had to ask just to get normal water as there was no coke available on the machines.Dear Dave, Thank you so much for visiting Xavage! It’s a pleasure to read that you had a great time with the activities at our park. We would like to share that in the Xavage buffet, you can find delicious and abundant dishes from all around the world and for every taste. A large area of Mexican specialties, seafood, a vegan area, and much more. We are sorry that your perception of our buffet did not meet your expectations. Regarding your photo package, we're sorry for the inconvenience. It's worth mentioning that we are constantly working on innovation and improvement of all our services in order to provide unique and unforgettable experiences to all our visitors. Nevertheless, we appreciate your comments and will direct them to the corresponding department to continue improving. We hope you can give us a second chance to visit us again or invite you to know any other park from Grupo Xcaret. Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written October 4, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Traveled as a coupleWritten October 3, 2023
- David NavarreteChicago, Illinois9 contributionsExtreme adventure parkAwesome park with plenty of activities. The rafting was the best activity and our instructor Rene was the best. He made the rafting activity well worth it that we did it more than three times! Highly recommend him.Dear David, Thank you so much for visiting Xavage! It’s a pleasure to read that you consider Xavage an awesome park and that you enjoyed our activities such as the Rafting. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xcaret and Xenotes which includes more adventure activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written October 18, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled as a coupleWritten October 17, 2023
- Marisol LWindsor, California8 contributionsAmazing!!We loved Xavage!!! This park is for pre-teens and older. There is a water play area for young children but that is all. Which fine but just be aware. Our 11 year old daughter and 15 year old son loved all the attractions there. Their favorite was the Monkey obstacle course and the rafting . Carlos was such a great leader. We laughed and definitely felt the adrenaline of this activity. At the end he gave three options of either swimming to our ending point , jumping off of the raft or having the raft turned over . Our daughter said to turn the raft over ! It was so much fun ! Definitely ask for Carlos at the rafting circuit.Dear Marisol, Thank you so much for visiting Xavage! We are glad to read that you loved our park and that you had so much fun with our activities such as the Ropes Course and the Rafting. We are thrilled to know that your visit met your expectations. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written October 23, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled with familyWritten October 22, 2023
- Mily RT1 contributionGood experienceWe liked David and Cristell from Monster a lot but the condition of the carts is not very good, since the broken seats could be better, I give them an 8. Libélula, is so amazing, don't even say incredible 10/10, Michel a very charismatic boy and the pilot. Rafting, I loved the staff, they have a good speech and the dynamic. Falcon flight, can be more fast, I don’t like, cause is slow. Monos, it’s a good experience, I never imagined climb in that type of circuit Rafting 10 I wanna came back.Dear Ruby, Thank you so much for visiting Xavage! It’s a pleasure to read that you had a good experience with the activities at our park. We are thrilled to know that your visit met your expectations. You can be assured that we take into consideration all your comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written November 5, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled as a coupleWritten November 4, 2023
- Hasan A1 contributionVery good experience in XavageMonster was our first activity and we highly recommend it. Cristell, Axel and Edwin from monster are very nice people, they treated us very well. A 10/10, but my girlfriend and I concluded that the seats should be improved. Dragonfly, it was a very good experience, incredible with its 360 degree turns. Kaleb is a good pilot. Rafting, Freddy was very friendly, we liked the treatment. Very slow falcon flight but I liked it, I don't remember all the staff but they made me feel safe and it is close to the rope course Mike and Julio. The food is very good, it is one of my favorite parks. I hope to return next year.Dear Hasan, Thank you so much for visiting Xavage! We are really thrilled to read that you had a good experience with the activities at our adventure park and that you were delighted with the food at our restaurant. At Grupo Xcaret, we always consider the service as an opportunity to leave a positive mark on our visitors. We take into consideration all your comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xcaret and Xel-Há which includes more activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written November 5, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled with familyWritten November 4, 2023
- Alexandra FrancoLas Vegas, Nevada9 contributionsYou HAVE TO visit this Xcaret park - Rafting with YOMARA is a MUST!!!We had the best time at Xavage! So much fun and so much adrenaline throughout the day! Started off with the monster trucks, and it was incredible. So much fun and so exhilarating! The course is great with lots of obstacles, and even mud pits. Loved this! Next we went rafting, this was my wife’s favorite!!! We had YOMARA and she made the entire experience SO ENJOYABLE. She’s full of energy, and positive vibes, and honestly she deserves a raise, or at least a training position because ALL of your guides should be as fun as her!!!! Thank you YOMARA! Next we did the hawk flight which was enjoyable! It was a little slow, but so so fun either way! Lastly we did the monkeys obstacle course and we loved it so much! We didn’tcatch any of the workers names, but we had told a few of them that we were on our honeymoon, and they congratulated us the entire way. We also ate at the buffet, which wasn’t anything overly special, but the food was still good, and re-energized us after the obstacle course. We also had a server that was really awesome, I don’t recall his name, but he brought My wife and I a double shot of espresso to try and wake us up. We will definitely return to this park with our kids!Dear Alexandra. Thank you so much for visiting Xavage! It's a pleasure to hear that you had the best time at our adventure park and we're so glad that the service of our team met all your expectations. We truly appreciate the time you took to leave us an excellent rating and we'll take your valuable feedback into consideration to keep improving. We hope to have you back soon and we invite you to visit our other adventure experiences such as Xplor or Xenotes. For more information, visit our official website. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682Written November 17, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled as a coupleWritten November 16, 2023
- Izkander G1 contributionUnforgettable experienceIt was amazing! We couldn't finish all the monkey rope courses so, the first thing you should consider is don't be late. Arrive on time, leave all your stuff in the lockers quickly and go directly to the rope courses. All the staff there was awesome. Very polite and professional. Oziel in the dragonfly does a great job. Washi or Guashi on the rafts was sensational. My only complain was at the restaurant when the hostess wasn't there at the reception, so we were waiting and waiting, so we decide to get in to take a table. A staff member stops us and ask us to get back and wait. I explained to her that nobody was there and there were to many empty tables to take. Nobody else was making a line and the restaurant was almost empty. It was absurd. Then a hostess with a red jacket arrive and was kind of rude when she guide us to the table. It was very disappointing, that one person could make the last minutes on the park frustrating. Then we observed that the hostess was everywhere but not in her place, chatting with others. Carlos, the waiter at the restaurant was the one that saves the day. He makes my son's birthday.Dear Izkander, Thank you so much for visiting Xavage! It’s a pleasure to read that you had an unforgettable experience with the activities at our park. The situation reported in your review surprised us because as a company we work with all the staff to strengthen their customer service skills. We are very sorry that your perception of some members of our staff attitude hasn't been the best on your last visit. What you mention without a doubt is far from our standards of service. Nevertheless, we will take into consideration all your comments and are constantly working on innovating and keeping our standards for your preference. Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written December 12, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Traveled with familyWritten December 11, 2023
- typeAexplorerCorvallis, Oregon18 contributionsIf you enjoy adventure, this is the park for you.This is our second visit to Xavage. I was determined this time to do a course on Monos (the 'ropes' course). I did the blue course which was plenty challenging for a person that is not too fond of heights, but I finished it and while I was challenged, I also felt completely safe at all times. Hawk is always fun and the kayaking is a great way to relax a bit from all the other high energy activities. My partner enjoys driving the course at Puma, which is fun, but remember not to put your tongue between your teeth! The course is rough (as promised) and will jar your bones. I wouldn't miss the experience. He also greatly enjoys Dragonfly (jetboat), which I wish I could do, but as a person who suffers from motion sickness, I feel it's best to skip this activity. My best time on this visit was the white water rafting. I have been a white water guide on many northwest (USA) rivers, and I had an exceptionally fun time on this man-made river thanks to my exuberant and expertly skilled guide Ramon. I was the only English speaker wanting to go at the time, so to make me more comfortable, Ramon recruited another guide, Mike, to be in the front of the boat with me. Thanks to these two this activity was definitely the highlight of my visit to the park.Dear visitor, Thank you so much for visiting Xavage! We are glad to have you back and read that you had fun with our activities. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written February 22, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2024Traveled with familyWritten February 21, 2024
- Joseph LeviSan Diego, California20 contributionsAdrenaline rush with an unforgettable experience!Xavage Park is an adrenaline rush! From thrilling whitewater rafting to heart-pounding zip lines, every activity pushes your limits in the best way possible. The park's rugged beauty adds to the excitement, making it an unforgettable adventure for thrill-seekers of all ages.Dear visitor, Thank you so much for visiting Xavage! It’s a pleasure to read that you had an unforgettable experience with our activities, and we are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written February 25, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2023Traveled with friendsWritten February 24, 2024
- NeedavacaSyracuse, New York48 contributionsAdventureThis is a fun place to visit. The fly zip line was great. We did this multiple times. The Monster Jeeps were true off roading experience and very bumpy. Only 2 people to a jeep. The white water rafting was great the first time our guide Amanda was wonderful. The second time we did it I fell out when our raft collided with a wall. I followed the safety instructions and was quickly pulled back into the boat. It was terrifying but was handled well. We did not do the speed boats or the ropes as that wasn’t our thing. In my opinion this park is not for kids under the age of 10. Bring closed toe water shoes.Dear visitor, Thank you so much for visiting Xavage! We are glad to read that you had fun with the activities at our park, and we are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682Written February 26, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2024Traveled with familyWritten February 25, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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typeAexplorer
Corvallis, OR18 contributions
Feb 2024 • Family
This is our second visit to Xavage.
I was determined this time to do a course on Monos (the 'ropes' course). I did the blue course which was plenty challenging for a person that is not too fond of heights, but I finished it and while I was challenged, I also felt completely safe at all times.
Hawk is always fun and the kayaking is a great way to relax a bit from all the other high energy activities.
My partner enjoys driving the course at Puma, which is fun, but remember not to put your tongue between your teeth! The course is rough (as promised) and will jar your bones. I wouldn't miss the experience. He also greatly enjoys Dragonfly (jetboat), which I wish I could do, but as a person who suffers from motion sickness, I feel it's best to skip this activity.
My best time on this visit was the white water rafting. I have been a white water guide on many northwest (USA) rivers, and I had an exceptionally fun time on this man-made river thanks to my exuberant and expertly skilled guide Ramon. I was the only English speaker wanting to go at the time, so to make me more comfortable, Ramon recruited another guide, Mike, to be in the front of the boat with me. Thanks to these two this activity was definitely the highlight of my visit to the park.
I was determined this time to do a course on Monos (the 'ropes' course). I did the blue course which was plenty challenging for a person that is not too fond of heights, but I finished it and while I was challenged, I also felt completely safe at all times.
Hawk is always fun and the kayaking is a great way to relax a bit from all the other high energy activities.
My partner enjoys driving the course at Puma, which is fun, but remember not to put your tongue between your teeth! The course is rough (as promised) and will jar your bones. I wouldn't miss the experience. He also greatly enjoys Dragonfly (jetboat), which I wish I could do, but as a person who suffers from motion sickness, I feel it's best to skip this activity.
My best time on this visit was the white water rafting. I have been a white water guide on many northwest (USA) rivers, and I had an exceptionally fun time on this man-made river thanks to my exuberant and expertly skilled guide Ramon. I was the only English speaker wanting to go at the time, so to make me more comfortable, Ramon recruited another guide, Mike, to be in the front of the boat with me. Thanks to these two this activity was definitely the highlight of my visit to the park.
Written February 21, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you so much for visiting Xavage!
We are glad to have you back and read that you had fun with our activities. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference.
We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature!
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written February 22, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lindsay L
3 contributions
Oct 2022 • Couples
Fantastic park! We loved this day so much! The monster trucks are awesome and scary at the same time. The white water rafting was beyond fabulous, the expert rafters made us feel so safe. I was a little nervous but had a blast. But the jet boats, holy cow! Those guys know how to drive! They treat that river like a nascar race track! So much fun! Kaleb H. was our favorite driver! Thanks for the awesome memories!
Written October 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Lindsay,
Thank you so much for visiting Xavage!
It's a great pleasure to read your amazing review and we're so glad to hear that you enjoyed our adventure activities. We're also thrilled that our service met your expectations and we'll take your kind comments to motivate us to keep prividing an excellence service to each of our visitors. We'd love to have you back soon!
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written October 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer S
8 contributions
May 2022
This has to be one of my favorite parks by Xcaret. I had so much fun at this park with my sisters, I plan on visiting again in the future. Alex and Osiel at Dragonfly were great and friendly. Jojo at Barracuda was a great guide! I recommend closed water shoes and if you plan on drinking at the park, you will have to turn in your helmet and will no longer be allowed to participate in any activities for the rest of day. My visit was May 2022.
Written May 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you so much for visiting Xavage!
We're thrilled to hear that our activities and staff met your expectations. Your comments motivate us to keep innovating and maintaining the highest service standards.
We hope you will visit us again very soon!
Cordially,
Alexis A.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written May 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JMC_Chicago
Mesa, AZ13 contributions
Jan 2020 • Family
This park is AMAZING! It’s small enough to navigate easily, but with just the right amount of experiences to fit into one day. I took my 10yo son and we had a blast.
The park is beautiful and new, the staff is friendly and encouraging yet very professional and the food was great.
The ropes course is designed by a crazy person for crazy people. I’ve done a number of ropes courses and this was by far one of the scariest. My son thought it was amazing. Each route takes at least 40 min and the harder ones can take way more so plan your time around this accordingly.
The speed boat and rafting were our favorites. You get absolutely soaked so bring a change of clothes. Water shoes are the best option. You can buy them there if you don’t have any.
Bring a go pro if you have one, but if not the pictures they take around the park for you are awesome.
The designers behind this park really got this one right. Thanks for an amazing experience Xcaret!
The park is beautiful and new, the staff is friendly and encouraging yet very professional and the food was great.
The ropes course is designed by a crazy person for crazy people. I’ve done a number of ropes courses and this was by far one of the scariest. My son thought it was amazing. Each route takes at least 40 min and the harder ones can take way more so plan your time around this accordingly.
The speed boat and rafting were our favorites. You get absolutely soaked so bring a change of clothes. Water shoes are the best option. You can buy them there if you don’t have any.
Bring a go pro if you have one, but if not the pictures they take around the park for you are awesome.
The designers behind this park really got this one right. Thanks for an amazing experience Xcaret!
Written January 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Izkander G
1 contribution
Dec 2023 • Family
It was amazing! We couldn't finish all the monkey rope courses so, the first thing you should consider is don't be late. Arrive on time, leave all your stuff in the lockers quickly and go directly to the rope courses. All the staff there was awesome. Very polite and professional. Oziel in the dragonfly does a great job. Washi or Guashi on the rafts was sensational.
My only complain was at the restaurant when the hostess wasn't there at the reception, so we were waiting and waiting, so we decide to get in to take a table. A staff member stops us and ask us to get back and wait. I explained to her that nobody was there and there were to many empty tables to take. Nobody else was making a line and the restaurant was almost empty. It was absurd. Then a hostess with a red jacket arrive and was kind of rude when she guide us to the table. It was very disappointing, that one person could make the last minutes on the park frustrating. Then we observed that the hostess was everywhere but not in her place, chatting with others. Carlos, the waiter at the restaurant was the one that saves the day. He makes my son's birthday.
My only complain was at the restaurant when the hostess wasn't there at the reception, so we were waiting and waiting, so we decide to get in to take a table. A staff member stops us and ask us to get back and wait. I explained to her that nobody was there and there were to many empty tables to take. Nobody else was making a line and the restaurant was almost empty. It was absurd. Then a hostess with a red jacket arrive and was kind of rude when she guide us to the table. It was very disappointing, that one person could make the last minutes on the park frustrating. Then we observed that the hostess was everywhere but not in her place, chatting with others. Carlos, the waiter at the restaurant was the one that saves the day. He makes my son's birthday.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Izkander,
Thank you so much for visiting Xavage!
It’s a pleasure to read that you had an unforgettable experience with the activities at our park. The situation reported in your review surprised us because as a company we work with all the staff to strengthen their customer service skills. We are very sorry that your perception of some members of our staff attitude hasn't been the best on your last visit. What you mention without a doubt is far from our standards of service. Nevertheless, we will take into consideration all your comments and are constantly working on innovating and keeping our standards for your preference.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written December 12, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave175
Bristol, UK58 contributions
Sep 2023 • Couples
Had a great time here doing all the activities,
was extremely annoyed to find out when we got there that the cameras weren’t working (didn’t fancy telling anyone this before leaving our hotel, I wonder why? We had paid for the photo package with the parks back in the UK before coming out to Mexico so they refunded us in cash when we were there. I guess they cleverly realise once your at the park your not exactly going to turn back and ask for a refund as your probably quite far from where your staying so you will stay at the park and just accept that the camera isn’t working. If I’d of known this when I booked it or when they came to collect us on the day i would not of gone
Anyway that aside, lovers the water rapids and the monster trucks, and the jet boat (absolutely insane the amount of power that thing has when all the people are on it)
The food was ok, but personally feel the food at XPLOR was better. Also don’t like being pushed to have horrible drink choices. Had to ask just to get normal water as there was no coke available on the machines.
was extremely annoyed to find out when we got there that the cameras weren’t working (didn’t fancy telling anyone this before leaving our hotel, I wonder why? We had paid for the photo package with the parks back in the UK before coming out to Mexico so they refunded us in cash when we were there. I guess they cleverly realise once your at the park your not exactly going to turn back and ask for a refund as your probably quite far from where your staying so you will stay at the park and just accept that the camera isn’t working. If I’d of known this when I booked it or when they came to collect us on the day i would not of gone
Anyway that aside, lovers the water rapids and the monster trucks, and the jet boat (absolutely insane the amount of power that thing has when all the people are on it)
The food was ok, but personally feel the food at XPLOR was better. Also don’t like being pushed to have horrible drink choices. Had to ask just to get normal water as there was no coke available on the machines.
Written October 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Dave,
Thank you so much for visiting Xavage!
It’s a pleasure to read that you had a great time with the activities at our park. We would like to share that in the Xavage buffet, you can find delicious and abundant dishes from all around the world and for every taste. A large area of Mexican specialties, seafood, a vegan area, and much more. We are sorry that your perception of our buffet did not meet your expectations.
Regarding your photo package, we're sorry for the inconvenience. It's worth mentioning that we are constantly working on innovation and improvement of all our services in order to provide unique and unforgettable experiences to all our visitors. Nevertheless, we appreciate your comments and will direct them to the corresponding department to continue improving.
We hope you can give us a second chance to visit us again or invite you to know any other park from Grupo Xcaret.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written October 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elizabeth V
1 contribution
Aug 2024 • Family
It was a very good park , the attractions were very nice and fun , however, the rides open late , close early ( 4 :30 ish ) and close during the day as well so the problem isn’t really the amount of rides it’s the times they operate . For families with kids , you can go but for most rides you need a minimum height of 1.22m (4 ft ) and for the zip line and ropes course you need a minimum weight of 40 kg ( 88lb ) . My daughter ( 11 ) could go on the first two levels of the rope course but not on the zip line , she weighs around 34 kg ( 74.9lb ) . My son ( 8 ) could go on everything my daughter could , also there is a kids area with some small slides and little place to relax with some hammocks and beach chairs . At one point the white water rafting gets does get pretty rough so if you aren’t ready to get beaten by huge waves don’t go on ! Also , beware because if you want to buy the photos , you’ll have to buy all of them , you can’t choose specific photos you like . Overall it was a fun experience for all the family , but the rides times are a giant problem .
Written August 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Elizabeth,
Thank you so much for visiting Xavage!
It’s a great pleasure to read that you had fun with the activities at our park. We would like to share that to make the experience of our visitors most pleasant at our park, we recommend approaching our Visitors Service Modules, distributed at the park to provide you with the best routes, and schedules. We also have signs throughout our park and a map available to enjoy the activities and services of your interest.
At Grupo Xcaret, we have always been synonymous with safety and quality. For that reason, to guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). The maximum circumference of the harness around the waist is 51 in (130 cm) and 27 in (70 cm) around each leg. In the case of children, the harness must fit properly. If it doesn't, for their own safety, they won't be able to do the activity. We take into consideration all your comments and are constantly working on innovating and keeping our standards for your preference.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written August 25, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine E
3 contributions
Jul 2023 • Family
Kaleb was an awesome jet boat pilot. Highly recommend him. We were here in a day that was not at all busy-thank goodness because had it been busy we would have been diaapppinted by the lines and time it takes to get set up for any of the attractions. There was also an incident with a snake in the bathroom upon our arrival, but the staff sectioned off that area and kept people from entering. It did take several hours before the snake was removed and bathrooms were reopened - but that likely has nothing to do with the staff and rather safe handling of the snake and protection of the staff.
We did the all inclusive option, I can’t say it was worth it mostly because had we stopped to eat we wouldn’t have had time for all the attractions.
We did the all inclusive option, I can’t say it was worth it mostly because had we stopped to eat we wouldn’t have had time for all the attractions.
Written July 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Christine,
Thank you so much for visiting Xavage!
We are so glad to hear that you had a fun experience at our adrenaline park. We truly appreciate you recognizing the work of our staff. We love to service with great happiness and leave a positive mark on our visitors.
It's worth mentioning that the park is located in an environment, which is in constant contact with nature. Therefore, there are certain interactions between some local species in the park and our day-to-day operations. Nevertheless, our staff acts based on our safety and animal care protocols. At Grupo Xcaret, we’ve always been synonymous with safety and quality, and we prioritize the integrity and well-being of our visitors, guests, and members.
We'd love to have you back in this or at any other park of Grupo Xcaret, such as Xoximilco and Xenotes in Cancun. Xel-Há, Xenses, Xplor and Xplor Fuego in the Riviera Maya. There is a park for every different taste, which can be adapted to your preferences.
Kind regards.
Brenda H.
Grupo Xcaret – Customer Service.
+52 (998) 883-3143 - US 855-326-0682
Written July 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Needavaca
Syracuse, NY48 contributions
Feb 2024 • Family
This is a fun place to visit. The fly zip line was great. We did this multiple times. The Monster Jeeps were true off roading experience and very bumpy. Only 2 people to a jeep. The white water rafting was great the first time our guide Amanda was wonderful. The second time we did it I fell out when our raft collided with a wall. I followed the safety instructions and was quickly pulled back into the boat. It was terrifying but was handled well. We did not do the speed boats or the ropes as that wasn’t our thing. In my opinion this park is not for kids under the age of 10. Bring closed toe water shoes.
Written February 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor,
Thank you so much for visiting Xavage!
We are glad to read that you had fun with the activities at our park, and we are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference.
We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xplor and Xenotes which includes more adventure activities surrounded by nature!
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written February 26, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adrian Torres
Cancun, Mexico14 contributions
Oct 2023 • Couples
I really liked the park, one of my favorite activities
1. Dragonfly 10/10 the adrenaline that the pilots make you experience is incredible, the curves at full speed Kaleb and Armando 5 ⭐ excellent pilot.
2. Monster Truck 10/10 I loved that the vehicle could climb different obstacles, with a descent that is scary but without the good service that the staff provide from the beginning, they make you feel safe, Cristal, Fernando and Teresa
3. Rafting 10/10 I did not imagine paddling in the fast river, I am a little afraid of water but Yahir gave me the confidence to be able to do the activity and at the end when they let you swim a little it was relaxing to see the end.
The restaurant food and the snack were very delicious, the service of the waiters Bella and Alejandro 5 ⭐
In short, I loved it.
1. Dragonfly 10/10 the adrenaline that the pilots make you experience is incredible, the curves at full speed Kaleb and Armando 5 ⭐ excellent pilot.
2. Monster Truck 10/10 I loved that the vehicle could climb different obstacles, with a descent that is scary but without the good service that the staff provide from the beginning, they make you feel safe, Cristal, Fernando and Teresa
3. Rafting 10/10 I did not imagine paddling in the fast river, I am a little afraid of water but Yahir gave me the confidence to be able to do the activity and at the end when they let you swim a little it was relaxing to see the end.
The restaurant food and the snack were very delicious, the service of the waiters Bella and Alejandro 5 ⭐
In short, I loved it.
Written October 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apreciable Jacobo,
¡Muchas gracias por visitar Xavage!
Es un verdadero gusto leer que le haya gustado mucho nuestro parque y que considere sus actividades favoritas el Jet Boat, Monster Truck, y el Rafting. Además, nos alegra que se haya deleitado con la comida del restaurante y que haya destacado el servicio del personal. Estamos encantados de saber que su visita cumplió con sus expectativas. Tomamos en consideración todos sus amables comentarios para trabajar constantemente en innovárnos y mantenernos en su preferencia.
Nos encantaría tenerle de vuelta muy pronto en éste o en cualquier otro parque de Grupo Xcaret en el futuro. Contamos con una amplia variedad de parques temáticos para todos los gustos. Recomendamos visitar nuestros parques Xplor y Xenotes, donde ofrecemos más actividades de aventura.
Cordialmente,
José P.
Grupo Xcaret – Servicio al Cliente.
+ 52 (998) 883-3143 - US 855-326-0682
Written October 26, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is their an age restriction on any of the attractions? My daughter is 12 and I want to make sure she is okay to enjoy everything
Written November 19, 2024
Jose P
Benito Juarez Municipality, Mexico
Hello David,
We would like to inform you that due to an undergoing redesign of its concept, our Xavage Park operations have been temporarily paused. We appreciate your understanding and sincerely apologize for any inconvenience this may cause.
To ensure you won't miss the opportunity to experience an adventure-filled day during your vacation, we invite you to reschedule your visit to our Xplor Park or any other park from our catalog by calling directly through our Call Center, where our assessors will give you personalized assistance.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written November 19, 2024
Do we need to take water shoes and tennis shoes?
Do we need to take towels or are they provided?
Written June 19, 2024
Jose P
Benito Juarez Municipality, Mexico
Hello Marisela,
Thank you for contacting us!
We recommend you bring light sporty clothes, a swimsuit, a towel, and a change of clothes. Keep in mind that some activities like Ropes Course and Monster Truck require closed shoes or water shoes.
We would like to invite you to contact us through our Call Center, where our assessors will always be in the best disposition to give you personalized assistance, solve any questions, and provide you with the best promotions and discounts for your next visits.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written June 20, 2024
Hi - I have bought tickets can I add the transport after?
Written June 9, 2024
Jose P
Benito Juarez Municipality, Mexico
Dear Natalie,
Thanks for your contacting us!
We do recommend booking your reservations and transport service through our Call Center, where our assessors will always be in the best disposition to give you personalized assistance, solve any questions, and providing the best promotions and discounts for your next visits.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written June 9, 2024
Hello,
Someone asked this before, but I don't think I understood the answer. If you come to Xavage from the Xcaret Arte Hotel can you return midday or is there ONLY ONE shuttle service back at closing?
Thank you,
Andrea
Written June 6, 2024
Jose P
Benito Juarez Municipality, Mexico
Hello Andrea,
We would like to invite you to contact us through our Call Center, where our assessors will always be in the best disposition to give you personalized assistance, solve any questions, and provide you with relevant information about your next visits.
Best regards,
José P.
Grupo Xcaret – Customer Service.
USA: 1 - 844-795-4525 / Mex: +52 (998) 881-3834
Written June 7, 2024
How much time should you figure for Xavage park? We only plan to do the rafting, speed boat and monster truck.
Also, will the xcaret shuttle bring you back to the hotel mid day or Only when park closes?
Written January 19, 2023
Dear Avercelli,
Let us share with you that Xavage opens from 8:30am to 5pm. However, is important to take into consideration that some activities, which is the case of the Rafting, have an specific schedule.
In addition, we'd like to mention that, in fact, the last bus departure is when the park closes. We invite you to contact our Call Center for more information about your visit.
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Mexico: 998 883 3143
USA & Canada: 855 326 0682
England: 800 04 89 203
Written January 20, 2023
Which activities are the most popular? I will try to hit those first when I enter the park. Just don't want to spend all day waiting in line.
Written November 16, 2022
If I purchase only the basic Xavage package, can I later pay to add on individual activities?
Written November 10, 2022
If I purchase only the basic Xavage package, can I later pay to add on individual activities or upgrade to all inclusive package when I am at the park?
Written November 9, 2022
Hello!
You can upgrade to the All Inclusive Admission at the park or also contacting our Call Center as long as you made the purchase directly with us. It will be a pleasure to assist you.
Kind ragards
Daniel G.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - USA & Canada: 855 326 0682 - England: 800 04 89 203
Written November 9, 2022
What would be best suitable footwear when visiting this park,aqua shoes or trainers.
Will be visiting in last part of September 22
Written July 3, 2022
Jose P
Benito Juarez Municipality, Mexico
Hello Nicholas,
We advise you to wear Bermuda shorts, T-shirt, swimsuit and water shoes that can be attached to your ankles to avoid losing them. Remember that you can purchase water shoes at our shops in Xavage. We don’t recommend the use of flip-flops or Crocs.
Best regards,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Written July 5, 2022
What brand of sunscreen is acceptable?
Written June 19, 2022
aalc0cer
Cancun, Mexico
Hi,
Any brand is acceptable as long as it is biodegradable sunscreen and doesn't have the following ingredients:
Octocrileno, Benzofenona, Butil metoxidibenzoilmetano, Hexilodecanol, Dimetil apramida, Cetil dimeticona, Metilparabeno, Polietileno, Propilparaben, Butilcarbamato.
Regards.
Written June 20, 2022
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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