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Address: Blvd. Kukulcan Km. 9.5 | Plaza Forum by the Sea, Cancun 77500, Mexico
Phone Number: +52 998 688 5491
Website
Today
11:00 am - 2:00 am
Closed now
See all hours
Hours:
Sun - Sat 11:00 am - 2:00 am
Recommended length of visit: More than 3 hours

TripAdvisor Reviewer Highlights

Read all 596 reviews
Visitor rating
  • 62
    Excellent
  • 46
    Very good
  • 36
    Average
  • 17
    Poor
  • 22
    Terrible
Dinner

We got dinner here and over all it was typical chain restaurant food. One of the burgers were ordered was completelt raw but they made a new one.The drinks were good too. They... read more

4 of 5 bubblesReviewed 4 days ago
Wandering_Freee
,
Northport, New York
via mobile
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596 Reviews from our TripAdvisor Community

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Showing 183: English reviews
San Francisco
Level Contributor
1,068 reviews
483 attraction reviews
common_n_attraction_reviews_1bd8 267 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

Came for drinks. This is the most boring Hard Rock Cafe I've visited. Bright lights, low-volume music, and empty of people. I certainly didn't expect anything especially exciting, but this HRC has the atmosphere of a TGI Fridays on a Monday night at 9pm.

Helpful?
Thank 7268
Northport, New York
Level Contributor
405 reviews
97 attraction reviews
common_n_attraction_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

We got dinner here and over all it was typical chain restaurant food. One of the burgers were ordered was completelt raw but they made a new one.The drinks were good too. They offer to take your photo for $18. They have a gift shop when you walk in like all hard rock cafes.

Helpful?
Thank Wandering_Freee
Level Contributor
32 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

I like to collect a hurricane glass from every hard rock location i have visited so we decided to try the location in cancun. The lacation was good, the service excellent. The food seemed a little less to the regular standard. We were disapointed that we couldnt dine outside...it did not end up raining. The overall building and experience is... More 

Helpful?
Thank krismo321
carlosriveiro, Dir. Marketing Digital at Hard Rock Cafe, responded to this review

We regret the inconvenience and we really hope to change your mind and come back to offer you the best service that we improve day after day ✌🏻 More 

Manchester, United Kingdom
1 review
3 of 5 bubbles Reviewed 3 weeks ago

I've visited over 20 Hard Rock Cafes on 4 different continents these past few years and I can honestly say Cancun was by far the worst...and I'm not normally given to writing bad reviews or moaning! If it wasn't for the fact that we'd just paid 100 US dollars for a return taxi ride to/from Riviera Maya then we'd have... More 

Helpful?
Thank reviewer899
carlosriveiro, Dir. Marketing Digital at Hard Rock Cafe, responded to this review

We really regret the bad times that you lived in our Cafe, the five points that you indicate we will take seriously in account to be able to improve all areas and the next time you can enjoy to the full, where these points are unified demonstrating Quality and Good Service. Thanks Hard Rock Cafe Cancun More 

Santa Rosa, CA
Level Contributor
23 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Stopped in for a cold Corona and appetizers. Excellent nachos and Jumbo Appetizer plate. Served four easily. The service is exemplary, especially Gilberto's (our waiter!!)

Helpful?
Thank Judyalean
carlosriveiro, Dir. Marketing Digital at Hard Rock Cafe, responded to this review

Our goal is to make you feel like a RockStar! 🤘🏼 Gilberto says “Thank you so much” #ThisIsHardRock More 

Montreal, Canada
Level Contributor
73 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

In all the hard rock café we've been around the world the anbiance and the service is good. The cocktails come quickly and the hostess was charming and helpfull .

Helpful?
Thank benjamin p
carlosriveiro, Dir Marketing Digital at Hard Rock Cafe, responded to this review

Always we are offering the best of us for make you a RockStar! 🤘🏼Thank you #ThisIsHardRock More 

Saint Charles, United States
Level Contributor
18 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago

We had early dinner here and the view of the ocean was amazing. The food was great and the waiter was so attentive and honest about cost and prices. Loved it. Definitely a must see.

Helpful?
Thank Jennifer D
carlosriveiro, Dir Marketing Digital at Hard Rock Cafe, responded to this review

We have a little piece of paradise for all of you! 🌴 Thanks for visit us #ThisIsHardRock More 

Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed November 2, 2016 via mobile

Location was sublime, on the beach outside Coco Bongo. Menu selection was diabolical, quality of the steak was mediocre. The waitress service was ok yet what really ruined it for me was the continuous shouting from the young staff 'PHOTO PHOTO' as they waltz around getting selfies with customers. This really disturbed the atmosphere, service and the entire experience. It... More 

Helpful?
Thank James J
carlosriveiro, Dir. Marketing Digital at Hard Rock Cafe, responded to this review

We are sorry for the inconvenience, we swear that for the next we will light the party and surely you will ask for the photo and we´ll be here to take it! 🙊 #ThisIsHardRock More 

Salt Lake City, Utah
Level Contributor
50 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed October 31, 2016

The food was good, but nothing special. The location is everything to this hotel. The ambiance was ok--the waiters were louder than the diners. The music was good, but the waiters detracted from the experience. I think they were bored since we got there before the rush.

Helpful?
Thank Laura C
York, PA
Level Contributor
555 reviews
150 attraction reviews
common_n_attraction_reviews_1bd8 235 helpful votes
3 of 5 bubbles Reviewed October 30, 2016

We always stop in the HRCs wherever we go. We can depend on a consistently good quality of food, especially the burgers. When we are out of the country, we especially like to come to HRC to get "the taste of home" We had no issues with the food or service at the Cancun HRC. What we had issues with... More 

Helpful?
Thank Valerie S

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?