Xightseeing Xcursions
Xightseeing Xcursions
4.5
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 6:00 PM
About
Touring Cancun since 2002, we have proudly served over 1 million customers. We are a 100% Mexican tour company that offers the best sightseeing, shopping and party bus experiences in Cancun City. Creators of the Cancun City Tour and the Party Bus Tour. We operate with departures from Cancun, Playa del Carmen, and Riviera Maya. Shared and private services.
Cancun, Quintana Roo, Mexico

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Tours and Tickets by Xightseeing Xcursions
Travelers talk about
(12 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles435 reviews
Excellent
329
Very good
58
Average
20
Poor
11
Terrible
17

giselarichey
6 contributions
5.0 of 5 bubbles
Aug 2021
Our guide Tony & our driver were a great team! Friendly & Tony was very knowledgeable about the history of the area & in commentary of sights as we saw them. He gave great shopping tips as well as process of tequila making. The shopping at the Mercado was a bit overwhelming but we really enjoyed the other stops where the locals were welcoming, friendly & so helpful. Great photo op stops along the way too & the air conditioned vehicle was wonderful on such a hot day! Highly recommend this tour for an overview of Cancun & for getting your shopping done in a few hours for all the things you would want to take home with you.
Written August 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello! It is alway nice to hear from our clients, it is a great satisfaction for the team to know that we´re doing a good job, thank you for taking the time to write and let us know.
Written May 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

michael2122022
Washington DC, DC1 contribution
5.0 of 5 bubbles
Jun 2022
The driver Ulises and guide Quemo were very great. I booked a last minute private city tour and they were very professional and courteous. They went out of their way to make it a great experience all around. Got to visit the touristic and local resident areas.
Written June 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Michael, thank you very much for taking the time to let us know about your experience in our City Tour. We´ll make sure the team gets to read your comments. Thanks again,
Written July 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Patricia C
2 contributions
5.0 of 5 bubbles
Feb 2020
This was a perfect day out. Very informative. We got a little history lesson of CANCUN. Saw Maya ruins. Went to two market places (I could of used more shopping time at market 28). Went to a mall and got a history lesson on the making of tequila and then we got to sample some. Stopped at the famous Cancun colorful sign and got our pictures taken. Went through the different areas of Cancun. The tour guy (Arthur to us) was very informative and funny. Made it a very fun and informative tour for us!!!!
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia it is very nice of you to write and let us know about your experience, am sure our guide will be pleased to know. thank you very much! Sincerely
Written March 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mike W
32 contributions
2.0 of 5 bubbles
Jul 2020 • Couples
We were picked up at the appointed time. We were the 10th and 11th people aboard as the first o was one family of tourists.
We had to go to the back of the van which was elevated. As a result in order to see anything during the 'city tour' portion of the tour we had to actually lay down on our seats to see out as the windows did not elevate with the seating. There was another row of seats behind and higher than us. Had anyone been seated there they wouldn't have been able to see anything. The guide was a nice guy but only the people in the first two rows could hear him. I have some very expensive hearing aids and turned them up to max volume and still only caught a word every so often. The guide was in the front passenger seat wearing a face shield and his head was behind the headrest so it was made worse. There should be a speaker system in the van because otherwise it was not a tour, just a cab ride.
You go to several shopping locations that I suspect were giving kickbacks to the guide and driver. They advertised a Tequila factory and chocolate making place but it was a large shopping store that usually had tequila and chocolate tasting but they were closed due to covid. This tour does not go to the large nice shopping mall though I think you drive by it as best as I could tell while lying on the seat looking out the window.
Written July 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mike, thank you very much for letting us know about your experience. Apologize for this inconvenient during our excursions, during the pandemic there are a lot of things that changed and we are trying to adapt as fast as we can to make sure this things don´t happen again, we have passed on the message to our guide and told to pay more attention in order to provide the service our clients deserve. thanks again,
Written August 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alexis
1 contribution
1.0 of 5 bubbles
Jul 2019 • Couples
This tour was way too short. As a travel agent I advised just taking a taxi into town and go at your own pace. Save yourself $80 and shop on your own time. Definitely won't recommend this tour.
Written July 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for letting us know about your experience. We appreciate all the comments. The Cancun City Tour is about showing our clients the highlights about our city, we talk about Mayan culture, show you and archeological site, talk about Cancun's history, foundation, population, development, etc. Shopping is in the itinerary as well, that's why we take our clients to two different shopping stops, market 28 and Kukulcan Plaza where we allow our clients to shop an hour in each place. We're sure, a taxi will be less costly if you were intent on visiting only one place, but our tour visits many locations around Cancun; is not about shopping only, is about learning about our culture and the city. We apologize if our advertisement did not provide the right idea. If you mainly enjoy going shopping we run a Cancun Shopping Tour as well, maybe you can join us on a future trip.
Written July 31, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shefali
Toronto, Canada4 contributions
3.0 of 5 bubbles
I booked this tour for myself and my family of 5 while on vacation in Cancun at a resort in Costa Mujeres.

I booked it at 7:30pm the night before and Arturo was so helpful over the phone. (If you're traveling from abroad, you can call them through WhatsApp and speak to them if you have any questions) Otherwise, booking online is pretty seamless and there is a 20% off coupon online.

Arturo was able to schedule a hotel pick up for us which took us to the Cancun Bus Terminal. (additional charge)

In the morning, our shuttle driver was a bit late picking us up, but we managed to make it on time for the tour.

Our tour guides Pedro & Tony were knowledgeable, energetic & fun!

We drove around the city in an open air double decker bus which was a pretty fun experience. You have to stay a bit alert when driving by trees.

We were scheduled to have 3 stops
- Local Market
- Tequila Museum
- Playa Delfines ( large CANCUN sign on the waterfront)

The local market was pretty good and has decent prices. The Tequila Museum was a nice experience but was pretty quick.

Unfortunately since our Bus broke down between stops 2 & 3, we never got to go to Playa Delfines.

Overall, we had a pretty good experience. The destinations we were shown were pretty touristy, and we didn't actually get to go to one of the stops due to mechanical issues.

It's pretty unlikely that I would book them again or reccomend this tour to others since there wasn't anything significantly unique. But it might be worth looking into if this is your first time in Cancun and are curious about exploring the city for the first time. Just be aware that things may not run on time.
Written April 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello! First of all thank you for taking the time to write to us and share your experience with us. We apologize for the inconvenient during the tour. The guides are very good and they put all the effort into exced your expectations, unfortunately sometimes other factors get on the way. Some mechanical issues may happen at any in any excursion, this time it was us. Once again we apologize for the inconvenient.
Written May 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marian H
23 contributions
5.0 of 5 bubbles
This tour is so worth it. Max and Tony are very good at what they do. Tony showed us some vital places in cancun and where all the fun is in the city. We had time to explore the local market, the mall, beach, shop, and take in as much info and sightseeing as we possibly can before dropping me off my hotel. Loved it.
Written January 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian, we are so happy to hear from you and your experience in our Cancun City Tour, taking of your time to write and let us know in means a lot to us. Thanks again,
Written February 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ming xu
2 contributions
2.0 of 5 bubbles
The tour guy is very nice, but unfortunately, the trip really does not have much content. I won't recommend it.
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we´re sorry hear this, when we go out on the excursion we always try to give the best service possible. thank you very much for your coment and we´ll try to improve the content. Best regards
Written February 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anna
2 contributions
1.0 of 5 bubbles
Dec 2019
I was so excited to take my kids to see Isla Mujeres because I had read about the beauty of the island, the coral reefs, and the turtle sanctuary. We booked this excursion through our hotel and it was an absolute nightmare. We purchase the premium package which included snorkeling, seeing the turtle farm, a golf-cart ride, kayaking, a glass-bottom boat ride, a water park, and all-inclusive food and drink.

On arriving at the embarcadaro at the arranged time of 9:30, there was a super long line without much direction on where to check in. Once we were able to check in (it took about 15 minutes), we were ushered upstairs to a packed room with a few bread options, coffee, and orange juice. After 5 minutes, a man came upstairs and said (in Spanish only) that it was time to go back down stairs and get in line for boarding. This line took about 20 minutes to get on the boat.

Once on the boat, we were served a limited selection of drinks (most were alcoholic). The ride over is pretty and lasts about 30 minutes. The host of the ride, Francisco, was amazing and would say everything in Spanish and English and attempt it in Portuguese. The directions were to reserve your activities before you got off the boat. The challenge was that there was no complete list of activities or their times. It turned out that virtually all of the activities started at 11:30, with the exception of the glass-bottomed boat and the golf-carts, so you were unable to take advantage of the premium package because you could only choose one activity. Luckily, for me and my daughter, the snorkeling was amazing because you were over a coral reef. Unlucky for my son, the water park was abysmal.

The activities were very disorganized - and different people said different times for each activity, the lines were ridiculously long, the food was subpar (although ample), and the water park was scary. Also, once you got to the island compound, you couldn't leave unless you were with one of the tour people.

The next time we plan a trip to Isla, we will be doing it on our own.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Anna, thank you very much for letting us know the details of your experience, we apoligize for the inconvinience and we´ll make sure our staff will hear about this so it wont happen again, it is important for us that our clients get fully satisfied, sorry we couldn´t achieve your expectations, but your comments will helps a lot in order to do so. Sincerely,
Written January 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

stensonpatty
Heathrow, FL17 contributions
5.0 of 5 bubbles
Dec 2019
Terrific shopping mall---great food and wine store there. Nice variety of stores. The Tequila Museum is amazing. Never knew so much about tequila. Staff is friendly and courteous and knowledgeable. The lobby was beautifully decorated for Christmas! Try the food court--good eating!
Written December 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, first of all we´ll like to thank you for your comments, it is important for us to hear the experience of our clients. We hope to serve you soon. thank you very much,
Written January 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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