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Address: Robalo #30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
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Today
7:00 am - 9:00 pm
Closed now
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

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Book ahead on Viator
Recommended
More Info
$30*
and up
Best Private Luxury Arrival Transfer: Cancun...
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$38*
and up
Cancun Airport VIP Lounge Access
More Info
$99*
and up
Isla Mujeres Garrafon Natural Reef Park VIP Pass

TripAdvisor Reviewer Highlights

Read all 235 reviews
Visitor rating
  • 141
    Excellent
  • 34
    Very good
  • 8
    Average
  • 14
    Poor
  • 38
    Terrible
Very Good operators

They were on time to pick us up from the hotel. They were absolutely perfect in their planning and we loved our trip.

5 of 5 starsReviewed 2 weeks ago
rpdarshini
,
Chennai

Similar Things to Do in Cancun

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235 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
4 attraction reviews
2 of 5 stars Reviewed yesterday NEW

I don't recommend the tour at all. If you want to spend your money for luxury transport and good lunch 3 hours form Cancun, this tour is for you. But be sure before you go for the tour what is included in your tour. They have many different options and it could appear they would not pick you up form... More 

Helpful?
Thank Ela L
Chennai
Level Contributor
112 reviews
67 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 2 weeks ago

They were on time to pick us up from the hotel. They were absolutely perfect in their planning and we loved our trip.

Helpful?
Thank rpdarshini
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear rpdarshini, Greetings to your from Cancun! We are so happy to see that you had a great experience with our transportation service. We would like to thank you for taking the time to share with us your experience, it is always a great compliment to hear from our guests. We look forward welcoming you back very soon! Kind regards,... More 

Cleveland, Ohio
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked the Chichen Itza tour. Its more the salesman they had selling the tour. The sales persons name is Eric. Make sure you get everything in in ink before you sign up. He told us it was only a 1 1/2 hour drive. It took 3 hours. We were crammed in a van and they didn't tell us it... More 

Helpful?
Thank Scott F
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Scott F, Thank you for sharing your valuable feedback about your experience with us. Providing excellent service is one of our companies goals and we are very saddened to hear we did not provide this. We would like to know more details of what happened to further investigate, could you kindly email us at customerservice@mayaland.com. Please rest assured your... More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I prepaid for a Chichen Itza tour from Cancun -- $70 through Orbitz. As instructed, I called to confirm our reservation. The bus and guide picked us up from our hotel promptly at 7:30 a.m., as promised. The bus was a small Mercedes van that holds a total of about 18 people. We made two additional stops after we were... More 

Helpful?
Thank Gina G
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Gina G, Thank you very much for your time in reviewing your experience with us. We are very happy to know you had a great experience at Chichen Itza, and that you enjoyed the lunch at Mayaland. We take great pride in creating great memories for everyone who uses our services. We hope to see you back very soon!... More 

Cary, North Carolina
Level Contributor
52 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Our travel agent had booked our ground transportation from the Cancun airport to the Secrets Silversands with Gray Line. We were shepherded to the Gray Line shuttle quickly after coming out of customs, despite the typical barrage of offers for transport from a mob of folks. This was a bit daunting, even for someone who has traveled fairly extensively overseas.... More 

Helpful?
Thank markrob58
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear markrob58, Thank you very much for taking the time in sharing your experience with us and the transportation service offered by Gray Line. We are always very happy to hear from our guests, since this helps us continue creating memorable moments for all. We are glad to know our staff was helpful and surpassed your expectations, we shall be... More 

Jasper, Georgia
Level Contributor
53 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 4, 2016

I prepaid for the transfer service from the Cancun airport to the Westin Resort and Spa. The directions were simple and we met the Gray line representative outside the airport entrance. He confirmed our ride, gave us some cold water and gave my wife a red rose. They won my wife over quickly. We waited no more than 10 minutes... More 

Helpful?
Thank Sam M
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Sam M, Thank you very much for taking the time in reviewing your experience with us. We are very happy to hear that you and your wife had an excellent experience with our Gray Line representative. We are always glad to hear from our clients, since this helps us assure we are giving our valuable customers friendly and safe... More 

Omaha, Nebraska
2 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 3, 2016

It was a debacle at XichenItza, yesterday. We were staying on the Riveria Maya and were advised that a big plus of going to Xichenitza with Grayline was the connection with the Mayaland hotel. We arrived around 10:30, took a tour, which was really great. However, when the guide took us to the Mayaland hotel for lunch, we were told... More 

Helpful?
Thank Bruce D
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Bruce D, Thank you for sharing your valuable feedback about your tour to Chichen Itza with us. Providing excellent memories is our aim, and we are saddened to read we did not fulfil your expectations while visiting Mayaland. We would like to know more details about your experience to further investigate, could you kindly email us at customerservice@mayaland.com. Please... More 

Mission Viejo, California
2 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 29, 2015

This review is a little late, but the wonderful service we received from Gray Line tours help make our trip a memorable one. Our rep was Alex, he was our contact at the Secrets property in Cancun. We booked our excursions through Alex and he offered great recommendations. My husband and I were very please. Thank you Alex for being... More 

Helpful?
Thank praise2014
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear praise2014, Thank you very much for your time in reviewing your experience with us. We are very happy to know that our rep Alex was professional and helpful towards you and your husband, making your experience enjoyable. We take great pride in creating everlasting memories for everyone who uses our services. We hope to see you back very soon!... More 

Kendallville, Indiana
Level Contributor
29 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 29, 2015

We had a great experience and trip FROM the airport to our hotel and then it STOPPED there! We were to meet a representative the next day in our hotel lobby to set up our ALREADY paid for return trip. Meeting was at 9:30 and after waiting 35 minutes the hotel concierge told us that we might as well leave... More 

Helpful?
Thank eyedoc2010
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Jill eyedoc2010, Thank you for sharing your valuable feedback about your experience with us and our transportation service. Providing excellent service is one of our companies goals and we are very saddened to hear we did not provide this. We would like to know more details of what happened to further investigate, could you kindly email us at customerservice@mayaland.com.... More 

New Jersey
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 27, 2015

We used Gray Line Tours to transfer us to and from the airport when we stayed at the Westin Lagunamar in October 2015. They were on time, and greeted us at the airport with a friendly smile, cold water, and a rose for my wife. Everything went as smooth as can be expected!

Helpful?
Thank patbags
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear patbags, Greetings to your from Cancun! We are so thrilled to read that you had a pleasant experience with our transportation service. We would like to thank you for taking the time to share with us your experience, a great compliment. We look forward welcome you with a smile during your next visit to Cancun. Kind regards, Guest Experience... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?