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Address: Calle Robalo # 30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
7:00 am - 9:00 pm
Closed now
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

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Book In Advance
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$92*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
$34*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Hospitality Suite
More Info
$120*
and up
Tulum Ruins and Tankah Park Eco-Adventure Tour

TripAdvisor Reviewer Highlights

Read all 499 reviews
Visitor rating
  • 314
    Excellent
  • 72
    Very good
  • 15
    Average
  • 19
    Poor
  • 44
    Terrible
Nice tour

We did Chichen Itza Small-Group Tour with Private Entrance. We were picked up in a SUV and transported to the site. There was only one family in the SUV with us which made the... read more

4 of 5 starsReviewed yesterday
Isutexan
via mobile
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499 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

We did Chichen Itza Small-Group Tour with Private Entrance. We were picked up in a SUV and transported to the site. There was only one family in the SUV with us which made the ride nice. We all had a nice conversation which the driver was also included. The diver was extremely helpful and made sure we got everywhere on... More 

Helpful?
Thank Isutexan
Orange County, California
Level Contributor
17 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I booked gray line can in for a transfer for 7 people. The were outstanding! Our flight was an hour late and amazingly they were right there waiting. They handed us cold towels to freshen up. Then each one of ladies was handed a red rose! The car was VERY CLEAN. The driver was super friendly and answered all our... More 

Helpful?
Thank marisa g
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Jesus was an excellent driver and very polite and kind. Would definitely recommend this company to others. I will be using them again!

Helpful?
Thank Mike J
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Mike J, Greetings from Cancun! Thank you very much for sharing your experience with us. We are so happy to know you had a great time and that our driver Jesus was very kind and polite. We thank you greatly for your recommendation and hope to welcome you back very soon! Best regards, Guest Experience Manager Gray Line Cancun... More 

San Jose, California
Level Contributor
34 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We worked with Grayline Tours for our transfers to and from the airport, and then for visits to Chichen Itza and Tulum. These drivers and guides were beyond gracious, ever knowledgeable and thoughtful, with a wealth of information to share on the culture, history and surrounding country. We had incredible experiences working with Willie, Cesar, Juan Carlos, Marcos, Francisco and... More 

Helpful?
Thank NoWorriesTravel
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear NoWorriesTravel, Thank you very much for writing about your experience and our team! We are delighted to know you had a great time during your trips to Tulum and Chichen Itza, and that our staff was the main reason for this. We thank you greatly for your time and rest assured we shall be sharing your words with our... More 

Bury St. Edmunds, United Kingdom
Level Contributor
17 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this tour through a travel agent and were unsure what to expect. What we did not expect was that a Mercedes would pull up at our hotel and that we would have a private tour with a guide between the 2 of us. Our guide, Mauricio was excellent and had a great knowledge and enthusiasm for the site.... More 

Helpful?
Thank Simsy1988
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Simsy1988, Greetings from Cancun! We are so delighted to know you had an awesome experience while on a tour to Chichen Itza with Mauricio. We work hard to create unforgettable and personalised experience for all of our guests and we are happy to know we made a positive impression on you. We thank you for taking the time in... More 

Ghaziabad, Uttar Pradesh, India
Level Contributor
88 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had booked my transfers from the Cancun Airport to the hotel and I could get a very good deal from Gray Line Tours. As soon as I got out from the airport terminal, I saw their staff waiting. They also had a dedicated concierge for me to look into my travel needs while I was there. On the day... More 

Helpful?
Thank Ranjan_K_Singh
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Ranjan_K_Singh, Hello from Cancun! Thank you for taking the time in sharing your experience with our transportation services. We are so delighted to know you were received with a great smile and were happy with our concierge service. We hope to have the chance to welcome you back very soon! Best regards, Guest Experience Manager Holiday Inn Resort Aruba... More 

Fort Worth
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean and cost effective airport transportation to and from hotel in Cancun. Knowledgeable staff and drivers who fluently speak English

Helpful?
Thank Ramin S
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Ramin S, First of all, we would like to thank you for taking the time in sharing your experience with us. We are thrilled to know you had a great time and that our services surpassed your expectations. On behalf of all of our staff, we hope to welcome you back very soon. Best regards, Guest Experience Manager Gray... More 

Keyport, New Jersey
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We traveled to Mexico for our wedding. I wanted to surprise my husband with a luxury car from the airport to the Resort. (The resort charge was $23 each way). Gray Line advertised $106, which was really $150 and then they called to raise it to $175. But you only get married once! I explained when I made the reservation... More 

Helpful?
Thank Scarlett S
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Scarlett S, Thank you very much for taking the time in sharing your experience with us. We are truly saddened to know our service did not surpass your expectations and we did not make your arrival a positive experience. We are completely dedicated in offering all of our guests incredible experiences during all of our services and we apologise... More 

Miami, Florida
Level Contributor
61 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this tour online and were picked up at the scheduled time at our Cancun hotel, and then proceeded to drive away from Chichen Itza to pick up 5 other passengers. We passed our hotel 30 minutes later on the way back and then drove to a spot nearby the airport, where we parked and waited another 30-35 minutes... More 

Helpful?
Thank Richard B
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Richard B, Thank you for sharing your valuable feedback about your experience with us and our tour service to Chichen Itza. Providing excellent service is our goal and we are very sad to hear we did not managed to surpass your expectations. We would like to know more details of what happened to further investigate, could you kindly email... More 

Salisbury, Maryland
Level Contributor
44 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a last minute decision before our trip to Mexico. We were going to wait till we got to our resort to reserver a trip, but decided to go ahead and take care of it from home. The Best Tour gave us everything we were looking for- small group, lots of time, and lots to do. The tour is... More 

Helpful?
1 Thank Scott E
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Scott E, Greetings from Cancun! First of all, we would like to thank you for taking the time in sharing your words about your tour with us. We are thrilled to know you and your wife had an awesome visit to Chichen Itza with Carlos, rest assured we shall share your words with our team and management. We are... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?