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Gray Line Tours

Calle Robalo # 30, Cancun 77500, Mexico
+52 998 887 2495
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Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
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Chichen Itza Small-Group Tour with Private Entrance
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Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite
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Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.
  • Excellent70%
  • Very good15%
  • Average3%
  • Poor3%
  • Terrible9%
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Hours Today: 7:00 AM - 9:00 PM
Calle Robalo # 30, Cancun 77500, Mexico
+52 998 887 2495
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Reviews (593)
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1 - 10 of 546 reviews

Reviewed yesterday

We had Jose(I think) and Fafi leading our tour. My friend was getting married in Cancun and took her entire wedding party & guests to Tulum the day before the wedding. We had a blast. They gave us sandwiches on the way down. Made sure...More

Thank Leigh B
Reviewed 2 days ago

Our driver was Luis and our guide was Rosendo. We went during Sept. 2017 as part of my brother's destination wedding celebration. They picked our group of 15 up at our hotel at 8am and had an ice chest that we filled with water and...More

Thank msortino
Reviewed 3 days ago via mobile

My husband and I booked a small group tour with entrance to Chichen Itza and the nearby Cenote included as well as a buffet lunch. We both thought it was good value for money. The driver, Albert, was excellent and provided much needed water. The...More

Thank ElzaMcM
Reviewed 3 days ago

This was by far the worst tour company we used in Mexico over a two-week period. We took 5 tours, and this was the only one by Gray Line... to Chichen Itza and Ik-Kil Cenote. Wow, we wish we had just gone on our own...More

Thank Joel_Says
Reviewed 3 days ago via mobile

I booked the Early Uxmal birding tour with Greyline via phone. Greyline transferred me to Roberto Chuc at Mayaland Tours. I received a confirmation voucher stating that my Mayaland ride will arrive at my hotel at 05:00. As an experienced traveler, I asked for the...More

1  Thank Glenn S
Reviewed 4 days ago via mobile

We booked a small group light and sound tour which started with pickup from Cancun hotel at a reasonable hour of 9:30am by our driver for the day Antonio. We spent an hour at Ik-Kil Cenote for a swim and then buffet lunch at the...More

Thank Paul G
Reviewed 1 week ago

The only thing this package includes is the transportation to Chichen Itza! Yes, access to the hospitality suite is nice, but it doesn't compensate for the shortcoming of the package. I understand it is very well described as far as what it included and what...More

Thank Sajjad K
Reviewed 5 weeks ago

Chicen Itza is an impressive UNESCO site so it is always worth a visit. My only advice is to make sure you get a tour guide who speaks clear English and knows what he is taking about. We travelled on Gray Line's Chichen Itza small...More

Thank VickySham
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 weeks ago

Dear Traveler We appreciate your time to share your experience during your trip to the Maya World. We apologize for the inconvenience and we thank you for all your tips to improve our service to provide a better service to our travelers. We hope to...More

Reviewed August 12, 2017 via mobile

I highly recommend trip to Chichen Itza organized by Mayaland Tours. They are done in small groups, early in a day before it gets too hot. Special thanks to our driver Enrique from Gray Line company who made us feel so special, comfortable and safe,...More

Thank Izabella R
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded August 15, 2017

Dear Traveler: Thanks for share your incredible review about our service and you great comments for our staff member Enrique. We are glad to know that we have met all your expectations by living an incredible experience during your trip with us. Regards Gray Line...More

Reviewed August 3, 2017 via mobile

On time and great service I had some concern about my stay and I had to change some things but they did great

Thank Tawanda J
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded August 7, 2017

Dear Traveler: We appreciate your great comments and review about our service. Thanks for share your experience and we hope to have the opportunity to serve once again. Regards Gray Line Tours.

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Questions & Answers
December 9, 2016|
Response from chichenuxmal | Property representative |
We only offer this service when using Mayaland Resorts, e.i.: The Mayaland Hotel & Bungalows; The Lodge at Chichen Itza and the Hotel Chichen Itza. Thanks for your inquiry. We hope to be of service to you !
September 22, 2016|
AnswerShow all 2 answers
Response from Gabrielle S | Reviewed this property |
Yes I believe so
July 19, 2016|
AnswerShow all 2 answers
Response from CSGrayLine | Property representative |
Hello Lilrunner, Thank you very much for your message! You may plan you perfect day in Yucatan, feel free to check out our website to see if there are any tours which fit your needs (small groups) to Chichen Itza , there is... More