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Address: Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
7:00 am - 9:00 pm
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Hours:
Sun - Sat 7:00 am - 9:00 pm
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

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Book In Advance
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$92*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
$34*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Hospitality Suite
More Info
$120*
and up
Tulum Ruins and Tankah Park Eco-Adventure Tour

TripAdvisor Reviewer Highlights

Read all 486 reviews
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  • 306
    Excellent
  • 70
    Very good
  • 15
    Average
  • 18
    Poor
  • 44
    Terrible
Chichen Itza Mayan Ruins

We were picked up from our hotel resort at 0730 and started the journey to the ruins. Our group size was 6, it made for a very intimate your. Our guide, Mauricio, was brilliant... read more

5 of 5 starsReviewed 6 days ago
W23dy
via mobile
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486 Reviews from our TripAdvisor Community

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Showing 453: English reviews
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We were picked up from our hotel resort at 0730 and started the journey to the ruins. Our group size was 6, it made for a very intimate your. Our guide, Mauricio, was brilliant. He has a vast knowledge of the area, his passion for it, and his pride in being Mayan himself, is clearly evident in the way he... More 

Helpful?
Thank W23dy
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear W23dy, Thank you very much for taking the time in sharing your experience with us. We are very glad to know you had a great time visiting Chichen Itza with our guide Mauricio. As you mentioned, he is extremely passionate about his job and we are very proud of his work! We are also glad to know our driver... More 

Level Contributor
5 reviews
3 attraction reviews
5 of 5 stars Reviewed 2 weeks ago

I took my daughter and her boyfriend to Cozumel for a vacation and decided on a day trip. We took a ferry to Cancun and were provided a ride to Chichen Itza in a luxurious, roomy, comfortable van. The tour guide, Maurice, was knowledgeable and made the trip fun providing information along the way helping to pass the time. The... More 

Helpful?
Thank Donna C
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Donna C, Greetings from Cancun! Thank you for taking the time in sharing your experience with us. We are very happy to know you had a great time in Chichen Itza with our team. we thrive on creating memorable experience for all and by hiring passionate and specialised staff who make your visit a fun and informative experience. We... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

The company provides exceptional services to and form the airport. We were provided flowers and cold water upon our arrival

Helpful?
Thank Cam3954
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Cam3954, Thank you very much for sharing your experience with us. We are thrilled to know you had an exceptional time during your services from the airport. Our biggest goal is to make our guests happy, so thank you for trusting in us. We hope to see you back very soon! Best regards, Guest Experience Manager Gray Line Cancun... More 

New York City, New York
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travel to Mexico every year and I researched a little more before we went this year for a private transfer as we have not been happy in the past with the company we used. I can not say enough good things about gray line. After booking online I received an email to confirm all of our flight and hotel... More 

Helpful?
Thank Kerry S
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Kerry S, First of all, we would like to thank you for sharing your experience with us. We are thrilled that all of our services surpassed your expectations and that you had a great time with our team. Customer service is very important for us and we love hearing from our esteemed guests. As you very well explain, we... More 

Southbury, Connecticut
Level Contributor
43 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For six (6) of us in a private van, it was a little over $100 each way for a 90 min air conditioned trip. When you arrive, the airport is total hustle & bustle, but it's nice to see your name on a sign, along with an amigo to guide you through it all. Once you get to the parking... More 

Helpful?
Thank DrewC_CT
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear DrewC_CT Thank you very much for your review! We are so happy that you had an incredible experience with our transportations services. It is great to know you felt safe and secure with our team and they were able to offer you personalised service during your pick ups and drop offs. Rest assured we shall be sharing your words... More 

Virginia
Level Contributor
22 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rather than using the resort transportation, we booked Gray Line for a private car when we landed at the airport. They were very polite, and hospitable, and greeted me with a rose (it was beautiful and lasted the entire week!) We would definitely book them again.

Helpful?
Thank montfamily5
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear montfamily5, We are so happy to know you had a great experience with our transportation services and that our staff were friendly and accommodating. Our customers feedback is very important for us, and we are always happy to hear from our guests. We look forward to seeing you during your next visit to Cancun! Best regards, Guest Experience Manager... More 

Melbourne, Australia
Level Contributor
25 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful experience on this tour. Everything was very well organized and our tour guides were terrific. We started the day at Tulum and got an informative commentary of the site. We had about an hour to ourselves which was plenty of time for us to look around. Then it was off to Tanah Eco Park. I was... More 

Helpful?
Thank Missmanny
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Missmanny, Thank you so much for your review. We are thrilled to know you, your husband and your son had a wonderful experience during your visit to Tulum and Tankah Eco Park. We love hearing from our visitors and to know you had an awesome experience is our greatest reward. We hope to see you back very soon! Best... More 

Moses Lake, Washington
1 review
5 of 5 stars Reviewed 4 weeks ago

We forgot to confirm our reservation with all the confusion of leaving for Cancun, so we thought we were going to lose this excursion. The morning of the excursion, we called and they said to meet out front of our hotel. A semi private Mercedes van picked us up and drove to Chitzen Itsa. Ahead of all the other tour... More 

Review collected in partnership with this attraction

Helpful?
Thank Jonathan H
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Jonathan H, Greetings! We are so happy to see that you had a great experience with our tour service to Chichen Itza. We would like to thank you for taking the time to share with us your experience, it is always a great compliment to hear from our guests. We look forward welcoming you back very soon! Kind regards,... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

The Catamaran tour was excellent as for a reasonable price your were allowed to upgrade and enjoy the trip with a smaller crowd. the staff were very friendly and informative of everything that you were going to experience. They consistently served my wife and I as well as other guests. The snorkeling was good and timely, the provisions were clean... More 

Helpful?
Thank Kenneth F
GLCustomer_service, Guest Relations Manager at Gray Line Tours, responded to this review

Dear Kenneth F, Thank you very much for sharing your experience. We are so happy to know you had an incredible experience while on your tour. It is always a great pleasure to hear from our guests and we are thrilled to know our staff delivered. We hope to welcome you and your wife back! Best regards, Guest Experience Manager,... More 

Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment they picked us up at the hotel lobby to the minute they dropped us off at the end of the day, wonderful service!!! We were treated like VIPs ! Awesome pair, Carlos and Oscar. We went to the Chichen Itza and Carlos is a knowledgeable and professional guide. He is very passionate about his home country and... More 

Helpful?
Thank Iteach3s

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?