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Gray Line Tours

Calle Robalo # 30, Cancun 77500, Mexico
+52 998 887 2495
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$110.00*
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
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$96.00*
and up
Chichen Itza Small-Group Tour with Private Entrance
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$33.90*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite
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Gray Line Cancun is wholly owned and operated by Mayaland, Mexico’s Tourism Pioneer and a family enterprise since 1921. Born in Chichen Itza, we provide the best tours and experiences in the land of the Maya, offering a wide variety of sightseeing experiences, day tours, tailor-made vacation packages & travel related services. Gray Line Cancun is honored to have Gray Line’s Blue Diamond, guaranteeing the highest level of care, professionalism and dedication that has made the creator of sightseeing experiences the planet's largest sightseeing company, serving travelers for over 100 years.
  • Excellent70%
  • Very good15%
  • Average3%
  • Poor3%
  • Terrible9%
Travelers talk about
“mayaland hotel” (56 reviews)
“mayaland tours” (31 reviews)
“tour guide” (78 reviews)
Closed Now
All hours
Hours Today: 7:00 AM - 9:00 PM
LOCATION
Calle Robalo # 30, Cancun 77500, Mexico
CONTACT
Website
+52 998 887 2495
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Reviews (600)
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1 - 10 of 552 reviews

Reviewed 2 weeks ago via mobile

Had our airport pickup scheduled for noon. Called in the morning to ask for a change. Boy on the phone told us it was fine for 2:00. When we got to the lobby at 1:45 we found out they had come at the noon time....More

1  Thank Donna P
Reviewed 2 weeks ago

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Thank aldenb
Reviewed 3 weeks ago via mobile

Pedro was an exceptionally nice driver at out tour to Chichen Itza. On on the way to Chichen Itza, he told us several fun facts about the place and the Maya culture. On the way back, he even made an extra stop at the pharmacy...More

Thank Benarius
Reviewed 3 weeks ago

Our time at Hard Rock Cancun regrettably came to an end and we hit the road in our Private Luxury Transfers to Grand Velas Riviera Maya. Halfway into the drive, Lucy yells out “MINNIE.” Yep, folks. I was Mamma Bear and made the driver turn...More

Thank DestinationsByAmy
Reviewed 4 weeks ago

We had about a 20 minute drive to our resort on the night of our arrival and Samuel was so humble, conversational and informative. He told us all about the history of Cancun, the beaches, the reefs, and gave us so much insight into how...More

Thank Reem T
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 weeks ago

Dear Traveler! We appreciate your awesome comments about our member staff Samuel! We hope to have the opportunity to serve once again on a new trip to México. Regards Gray Line Tours

Reviewed September 24, 2017

We had Jose(I think) and Fafi leading our tour. My friend was getting married in Cancun and took her entire wedding party & guests to Tulum the day before the wedding. We had a blast. They gave us sandwiches on the way down. Made sure...More

Thank Leigh B
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded October 3, 2017

Thanks for making us part of such an incredible day! We appreciate all your great comments about our staff members and service. We hope to have the opportunity to celebrate once again with you on a new trip. Regards Gray Line Tours

Reviewed September 23, 2017

Our driver was Luis and our guide was Rosendo. We went during Sept. 2017 as part of my brother's destination wedding celebration. They picked our group of 15 up at our hotel at 8am and had an ice chest that we filled with water and...More

Thank msortino
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded October 3, 2017

Thanks for your review dear traveler! We appreciate all your great comments and tips about our trip to Tankah that will be very useful for our traveler community. We hope to have the opportunity to serve once again on a new trip to México. Regards...More

Reviewed September 22, 2017 via mobile

My husband and I booked a small group tour with entrance to Chichen Itza and the nearby Cenote included as well as a buffet lunch. We both thought it was good value for money. The driver, Albert, was excellent and provided much needed water. The...More

Thank ElzaMcM
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded October 3, 2017

Dear Traveler: We appreciate your great comments and tips about our services. Thanks for your great review and we hope to have the opportunity to welcome you on board once again. Regards Gray Line Tours

Reviewed September 22, 2017

This was by far the worst tour company we used in Mexico over a two-week period. We took 5 tours, and this was the only one by Gray Line... to Chichen Itza and Ik-Kil Cenote. Wow, we wish we had just gone on our own...More

Thank Joel_Says
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded October 3, 2017

Dear Traveler: Thanks for share your experience and we apologize for all the inconveniences during your trip with us. Please, send us an email to customerservice@mayalandresorts.com to help you with your situation. Regards Gray Line Tours

Reviewed September 22, 2017 via mobile

I booked the Early Uxmal birding tour with Greyline via phone. Greyline transferred me to Roberto Chuc at Mayaland Tours. I received a confirmation voucher stating that my Mayaland ride will arrive at my hotel at 05:00. As an experienced traveler, I asked for the...More

2  Thank Glenn S
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded October 3, 2017

Dear Traveler: We apologize for this situation during your stay in Mérida. We are sorry for not having met all your expectations. Our first goal is to provide unforgettable experiences to all our visitors and travelers. Please, send us an email with all the details...More

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Questions & Answers
balatimer2000
December 9, 2016|
Answer
Response from chichenuxmal | Property representative |
We only offer this service when using Mayaland Resorts, e.i.: The Mayaland Hotel & Bungalows; The Lodge at Chichen Itza and the Hotel Chichen Itza. Thanks for your inquiry. We hope to be of service to you !
0
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Old_traveler48
September 22, 2016|
AnswerShow all 2 answers
Response from Gabrielle S | Reviewed this property |
Yes I believe so
0
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Lilrunner
July 19, 2016|
AnswerShow all 2 answers
Response from CSGrayLine | Property representative |
Hello Lilrunner, Thank you very much for your message! You may plan you perfect day in Yucatan, feel free to check out our website to see if there are any tours which fit your needs (small groups) to Chichen Itza , there is... More
0
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