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Gray Line Tours

Open today: 7:00 AM - 9:00 PM
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Traveler Overview
  • Excellent70%
  • Very good15%
  • Average3%
  • Poor3%
  • Terrible9%
Travelers talk about
About
Gray Line Cancun is wholly owned and operated by Mayaland, Mexico’s Tourism Pioneer and a family enterprise since 1921. Born in Chichen Itza, we provide the best tours and experiences in the land of the Maya, offering a wide variety of sightseeing...more
Open Now
Hours Today: 7:00 AM - 9:00 PM
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Contact
Calle Robalo # 30, Cancun 77500, Mexico
Website
+52 998 887 2495
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Ways to Experience Gray Line Tours
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Most Helpful Positive Review
Reviewed July 18, 2012

We took a 14 day package with Thomson Holidays (brochure 2012) involving a 7 day Yucatan tour and thereafter a 7 day all-inclusive stay in Riviera Maya (July 2012). We refer here solely to the Yucatan tour which was undertaken by Mayaland Tours (for Thomson...More

8  Thank brewer16
Most Helpful Critical Review
Reviewed March 9, 2014

We pre-purchased roundtrip transportation from the airport in Cancun to our resort. We upgraded to a private car, which cost a total of $133. The purchase was made as part of our vacation package on Orbitz. We were required to give detailed information about our...More

6  Thank Beachfans_11
GLCustomer_service, Customer Service at Gray Line Tours, responded to this reviewResponded March 12, 2014

Dear Customer First and foremost we would like to offer you an apology for any inconvenient caused during your last visit to our destination. Your reservation was made for a private car, in this kind of vehicle we can only accommodate up to 3 passengers...More

Reviews (686)
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Show reviews that mention
All reviews mayaland hotel small group tour private entrance chichen itza tour light show juan carlos buffet lunch mayan culture deluxe tour driver guide day tour bottled water ik kil cenote highly recommend this tour great service cancun airport playa del carmen
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1 - 10 of 624 reviews
Reviewed today via mobile

Mauricio was the perfect guide. Patient, Knowledgeable and very interactive. The weather was perfect. The food was great and the other group members are now family.

Thank NavyCmdr
Reviewed 6 days ago via mobile

Juan Carlos and Adrian were fantastic .... really good trip and they were friendly and funny all day

Thank Roam605291
Reviewed 1 week ago

They take your money, then tell you there is no tour available and will not give you a refund. Avoid this company at all cost.

Thank Discover45816600279
Reviewed 2 weeks ago via mobile

We booked the Private tour of chichinitza with the evening light show. Expecting a small van with other people we were delighted when our driver turned up early to announce we were the only ones. Mauricio was outstanding. He drove carefully and sensibly, because we...More

Thank LynneK4
Reviewed 2 weeks ago via mobile

The tour was absolutely incredible, the sight was an unbelievable once in a life time experience! We booked our tour last minute (the night before) and are happy to say everything went smoothly. What made the tour special was our safe driver Julio and our...More

Thank Heather S
Reviewed 3 weeks ago

Rosendo is a superb guide sharing history, culture (ancient & modern), as well as flora and fauna. It was magical to be able to walk around, in, and through the ruins. Amazing what the Mayans built hundreds of years ago. It was just the two...More

Thank chauncysharris
Reviewed 3 weeks ago via mobile

I just arrived yesterday, October 23, and I received EXCELLENT service. I was given a cold water bottle with a red carnation and was whisked away in style. The driver was so very nice and professional. I highly recommend. Especially solo travelers- safety first with...More

Thank kneeekneee
Reviewed 4 weeks ago

We used Gray Line for our transportation needs from and to Cancun Airport to Tulum, and Playa del Carmen. We were greeted with very friendly drivers, and received excellent and safe service. Upon arriving at Cancun Airport for our departure, we were received by a...More

Thank saritaa85
chichenuxmal, Owner at Gray Line Tours, responded to this reviewResponded 4 weeks ago

Airport Concierge Service by Mayaland and Gray Line Cancun THANK YOU for using our services!

Reviewed 5 weeks ago via mobile

The first tour of Uxmal and Kabah had so much variety plus kind, humorous and knowledgeable driver and guide: Jorge and Manuel who worked together as a good team. Not only did I enjoy the other people in the group but our lunch was good...More

Thank BoardingPass10023
chichenuxmal, Owner at Gray Line Tours, responded to this reviewResponded 4 weeks ago

100 years of Service at your Service! Thanks for your wonderful comments on your experience with us. All of us at Gray Line Yucatan/Mayaland THANK YOU !

Reviewed September 24, 2018

Excellent and on time meeting at the Cancun airport for both me at Terminal 2 and my friend at Terminal 4

Thank MSK611
chichenuxmal, Owner at Gray Line Tours, responded to this reviewResponded October 3, 2018

Thanks for using our services ! We look forward too being of service t you again in Mexico's top destinations. Hasta la vista !

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Questions & Answers
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Christina J
July 23, 2018|
Answer
Response from CSGrayLine | Property representative |
Hi Christina. We appreciate your preference, in the archaeological zone of Chichen Itza to be in open land, the access is a bit complicated, even having large space, we recommend taking precautions. We will wait for you!
-1
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Google Translation
Christina J
July 18, 2018|
Answer
Response from CSGrayLine | Property representative |
Hi Christina. Thank you very much for your preference towards us, in the archeological zone of Chichen Itza the accesses are very wide, but being in jungle area the whole journey is dirt and grass, take your precautions.
0
Votes
Google Translation
balatimer2000
December 9, 2016|
Answer
Response from chichenuxmal | Property representative |
We only offer this service when using Mayaland Resorts, e.i.: The Mayaland Hotel & Bungalows; The Lodge at Chichen Itza and the Hotel Chichen Itza. Thanks for your inquiry. We hope to be of service to you !
0
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