Gray Line Cancun
Gray Line Cancun
4.5
Taxis & ShuttlesSightseeing ToursPrivate ToursArchaeology ToursDay Trips
7:00 AM - 9:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
7:00 AM - 9:00 PM
Sunday
7:00 AM - 9:00 PM
About
Gray Line Cancun is wholly owned and operated by Mayaland, Mexico’s Tourism Pioneer and a family enterprise since 1921. Born in Chichen Itza, we provide the best tours and experiences in the land of the Maya, offering a wide variety of sightseeing experiences, day tours, tailor-made vacation packages & travel related services. Gray Line Cancun is honored to have Gray Line’s Blue Diamond, guaranteeing the highest level of care, professionalism and dedication that has made the creator of sightseeing experiences the planet's largest sightseeing company, serving travelers for over 100 years.
Cancun, Quintana Roo, Mexico

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(35 reviews)
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles904 reviews
Excellent
640
Very good
136
Average
27
Poor
27
Terrible
74

Dana M
1 contribution
5.0 of 5 bubbles
Jan 2020
Can’t say enough good things about our private tour for 2 of Chichen Itza with Mauricio with Gray Line Tours. He shared an amazing wealth of information on the drive there about the areas we drove through as well as info about the Mayan people, the Mayan numbering system, and countless other bits of interesting info. He pointed out and shared a ton of detail while accompanying us through the ruins, 90% of which we not have learned on our own, as there's essentially no information posted. He is clearly passionate about what he does. Mauricio’s wealth of knowledge and personable manner made the tour a wonderful experience and the highlight of our visit to the Yucatan Peninsula, and we very highly recommend taking a tour with him.
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mauricio and all of us THANK YOU !
Written February 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

za_rubezhom
Philadelphia, PA39 contributions
5.0 of 5 bubbles
Dec 2021 • Family
We had a great experience with Mayaland. Our driver, Victor, was exactly on time to pick us up despite all the Tulum traffic. He was very courteous and professional. Our private transfer vehicle was clean, modern and very comfortable. Highly recommend hiring Mayaland for your private transfer, especially if involves a long ride like we had from Tulum to Cancun airport.
Written December 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dee Dee B
2 contributions
5.0 of 5 bubbles
Jan 2022
On January 23, I went to Cancun. My transfer to my hotel was with Mayaland/Gray Line. I always try and use Mayaland for myself and clients (I'm a travel agent). As always, Mayaland was ready and waiting for me. There vans are all Mercedes and they are clean and comfortable. My drive was Victor. What a wonderful experience. He apologized that his english was good but it was great! His driving was excellent and he didn't dodge other cars or go ridiculously fast. During the trip to my hotel we had a great conversation and became friends. He asked when I was returning to the airport and could he be my driver. I was so happy to have him again. While at the hotel, I changed my hotel pick up time to an hour earlier as the Cancun airport can be crazy. On the day of departure, I see my van coming up the driveway. As it pulled up, the window rolled down and Victor yelled my name! I was so happy to see him! He had tracked by pickup on Sunday and had no problem with the earlier time. He is a wonderful man, a great driver and a testament to MAYALAND. It is my number one go to for myself and my clients. THANKS VICTOR! I love my dream catcher.
Written February 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lovetospend
Pasadena, CA153 contributions
5.0 of 5 bubbles
Nov 2022
I was a bit skeptical about booking this service on Expedia because i could not find or read any reviews. I searched everywhere. I found a phone number where i could call to confirm pick up and spoke to a nice woman who reassured me they had my reservation and would be picked up. Sure enough when we came out of the airport i saw their representative with my name on a sign. Very nice mercedes sedan. They were also very punctual for my return pick up. they did only have 2 for reservation when i had clearly reserved for 3, but this didn't seem to be a problem. I recommended to some women at my resort as well. I would use again.
Written November 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CarolynP2012
Asheville, NC4 contributions
5.0 of 5 bubbles
Feb 2022 • Friends
Victor with MAYALAND gave us a very nice transfer ride from our hotel Unico at Riviera Maya to Cancun airport. He was timely, courteous, and friendly. I would highly recommend Victor and MAYALAND for your transportation needs during your stay in the Cancun area.
Written February 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Carrie T
Dallas, TX8 contributions
5.0 of 5 bubbles
Sep 2021 • Couples
Victor Monroy provided a very nice ride to the airport. He arrived early and patiently waited for our hotel to bring our luggage, which was delayed by 20 minutes. He was very hospitable and friendly. Clean car and cold beverages.
Written September 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

D O N
1 contribution
1.0 of 5 bubbles
Feb 2023 • Couples
Booked and paid for private luxury pickup from hotel to Cancun airport. Waited for over an hour and kept calling their number and no one answered. Ended up getting a taxi to airport and almost missed my flight. Never got a refund too.
Written March 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David K
WI168 contributions
5.0 of 5 bubbles
Apr 2022
We were fortunate enough o have Victor Monroy from Mayaland as our private driver in both directions for our airport transfer. Victor was not only a very safe driver, but glad to share information with us about the area and things to do and see. He was also exactly on time for our return transfer - assruing us plenty of time to get checked in at the airport. Thanks Victor for the wonderful service!!
Written May 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dave R
Mentor, OH5 contributions
4.0 of 5 bubbles
Jan 2022 • Couples
Paid for a private luxury ride from Cancun airport to Playa del Carmen. Driver arrived in a Mercedes-Benz. Very clean. Good ride. They were at the airport with our name as promised. The only difficulty I had was calling the service when we originally couldn’t find our driver. They would not pick up. Everything about the ride and value was fine.
Written January 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

brewer16
Glasgow, UK125 contributions
4.0 of 5 bubbles
Jul 2012 • Friends
We took a 14 day package with Thomson Holidays (brochure 2012) involving a 7 day Yucatan tour and thereafter a 7 day all-inclusive stay in Riviera Maya (July 2012). We refer here solely to the Yucatan tour which was undertaken by Mayaland Tours (for Thomson Holidays). This was an excellent, sometimes demanding, experience - we were in a small party of 6 people and travelled in a Mercedes transporter to and from a variety of historical sites. It was hosted by a knowledgeable and sympathetic guide (Juan Carlos/5 days Victor 1 day) and driven expertly often on difficult roads by El Staccio. The itinerary was very extensive - long periods of travel between sites and the days were long (8am leave/back to hotel for 5-6pm) - but the rewards were immense with outstanding sites made known to us. People deciding to take on this tour should be aware that the sites often involve steep climbs (particularly on the Mayan temples and within the Loltun Caves) and with the added heat and humidity it is not a tour to be taken on lightly. The Thomson brochure could be more explicit in explaining that this is the case.
The hotel at Chichen Itza (Best Western) was very basic: noisy air conditioning, a swimming pool that required cleaning and a very limited dinner menu, but compensated in part with gracious and polite service. The hotel at Uxmal (The Lodge) is worth the upgrade where the rooms are spacious, set in ranch style lodges amongst well manicured 'jungle' surroundings. The food was measurably better here, although service was sometimes slow.
The tour itself took us to the heart of the Mayan culture and to its history - the knowledge and passion of the guides was very evident throughout, with the variety of stops enabling an insight to the life and times of the people (eg the making of panama hats eg a typical market place). We would recommend the tour, but you have to be committed to the demands that it makes, especially in dealing with both the travel and the sight -seeing, often in intense heat and humidity. All this was made so much more enjoyable by the attention to detail given by the excellent Mayaland Tours guide staff.
Written July 18, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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