Good afternoon, It is a great pleasure to see that our customers take some of their valuable time to gift us with a nice review. It will be a pleasure to us to see you making another review about our service in general. I believe you may be mistaken the company with our competition but is fine we understand that sometimes people do not take the time or make no difference when making a review. We have no Benjamin working for us, and our price to ride from Puerto Juarez to Cancun area is $43 USD on a regular van, we do charge $65 USD on a Luxury SUV, also notice that our prices are pretty competitive and are 100% TAX Included. Please do let me invite you to try our services for your future visits to Cancun or the Riviera Maya, this way you can experience the quality of our service and do actually write a review better than the one you have left for us this time by mistake. Please go to our website whenever you are coming back and request a discount coupon when booking your round trip with us and allow us to provide you our Services first hand. You will simply have to send a screen shot of this so you can be granted your discount coupon. It will be our pleasure to have you let us ride you safely to your Favorite Vacay Destination. Please Make sure this time you look for CanaDian Transfers & Tours. Hope to see you back soon in Sunny Cancun!!!! 😎☀️

Dear Mr. Lang, I'm very sorry that you are having trouble with your payments. We've chat yesterday and you did not give me the chance to help you to figure out where the extra charge came from. I understand that you are upset but at least you should give us the chance to clarify the misunderstanding. As per we chatted yesterday you have send me these 3 charges: 18/02/2020 CLIP MX*ALIMENTOS Y BE CIUDAD DE MEX $88.68 (This charge was made on a Food and Drinks establishment and has nothing to do with our company since we do transportation only) 18/02/2020 18/02/2020 Trekkinn Celra ESP $47.53 (This charge has nothing to do wit our company, Trekkinn is an online store in Spain, in the town of Cerla. you can easily check that on google) 18/02/2020 19/02/2020 CLIP MX*TRANSPORTADORA CIUDAD DE MEX $80.13 (This is our charge, it is a 1096.MX the back currency exchange fee, so it came up to $80.13, for which I sent through the chat our screenshoots of the transactions and bank statement and where you were able see that we only made 1 charge on feb 18) As you can see there is no double charge from our company as you claim. What I suggest you to do is that if you do not recognize the Trekkinn Cerla charge or the Food and Drinks charge open a dispute through your bank. Your bank will investigate each of your purchase and return your money if they find out that you did not make any of those payments. Remember that I personally called you right after we charge to you on your card to tell you that your card information we took over the phone was not use at all because we dis not have internet connection at the moment. If your bank contact us to make a clarification we we'll be more than happy to provide them with all of the proves and information that they requiere us to help them out with their investigation. I really hope comes quick and positive for you Sr. Sincerely Janet Serra,

Hello all the way to Edmonton! We really appreciate your comments and we will like to clarify with you the situation since you seem to be confused by the companies names since. We don’t have any office employee name Hector not even a deiver. The person in charges of all our reservations follow up is Janet Serra as you can read on some of our previous comments here in trip advisor. She has been commented few times as well of our drivers. Please make sure all your mails have been sent to contact@canadiantransfers.com which is our only one mail address. We will take experience from your comments and make sure all our clients know that we only have one contac mail and phone number to comunícate with us to avoid confusions. You might re-send the 3 mails and screen shots to us, If we find out we have any responsibility we will take it and make it up for you. We like our customers happy.