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Ventura Park
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Ventura Park

See all things to do
See all things to do
Ventura Park
4
1,043 reviews
#9 of 138 things to do in Cancun
Amusement & Theme Parks • Water Parks
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10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
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About
Ventura Park is an amusement park made up of 7 worlds of attractions, a one of a kind concept with unlimited meals and beverages included (not alcoholic). An unprecedented family entertainment center in Cancun, minutes away from Riviera Maya. From water activities, zip-lines, go-karts, virtual reality games, funfair rides, and swimming with dolphins experiences. Make reservations and find the best promotions on our website!
Suggested duration
More than 3 hours
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Tours & experiences
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The area
Address
Best nearby
Restaurants
32 within 3 miles
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Ni
113
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117
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343
2.6 mi$$ - $$$ • Mexican • Vegetarian Friendly • Vegan Options
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993
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
1,043 reviews
Excellent
510
Very good
189
Average
123
Poor
86
Terrible
146
Lauren W
3 contributions
Swimming With dolphins
Nov 2021
My group swam with dolphins and it was a blast and an amazing experience! The photos are ridiculously priced $72 USD for 2 pictures. I would recommend swimming with the dolphins here the dolphin handlers are so kind and speak amazing English! But the staff inside gives you no instruction on what to do to prepare. Everything inside is more expensive them actually swimming with the dolphins.
Written November 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PRManager_Mexico
Thank you for your review, we loved hearing that. Please come back to Ventura Park again soon!
Written December 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worldtraveller2203
Playa del Carmen, Mexico15 contributions
Alright park
May 2021 • Family
Looking for fun option for us with small children 5&2 we found this waterpark & more
Unfortunately we paid full price for having only half the attactions available.
Our son is 2 and 96 cm tall so he couldn’t go on some atractions, unfortunate. But other smaller kids were allowed. It all depended on the lifeguard at each place.
Food was ok, fast food
Lazy river was really cool, missing the tubes only
Wave pool was very dirty, between tiles was algues from not cleaning it properly
All in all it was less than ok, the kids had a great time
Written May 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ashtin N
11 contributions
It was okay
Jul 2022 • Family
We went to Ventura Park based on price mostly compared to Jungala, although Jungala looked way more fun.

We have a 2yr old and 9yr old. Half of the water slides were closed for refurbishment.

The website is absolutely TERRIBLE. You really have no idea what to expect going in since there isn’t much information out there. The place could be a lot busier if they were just to improve their website.

The kids had fun.

Food was okay, not the best quality.
Written July 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
erwin farret
Hi! We would like to thank you for taking the time to review your recent visit to Ventura Park. It is only through feedback such as yours that we can improve our services, we will communicate with the appropriate persons and the team about this case, you are a valuable guest to us.
Written November 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FGD2703
Brentwood, UK23 contributions
Not worth the money! Badly managed!
Dec 2021 • Family
The website does not give you the full details of what you are buying. So when we got here you then had to pay for lockers, pay for your rings to use on the rides! A rip off! The food package was a joke. They had one person serving at the peak of the day and it took over 30 mins to get served! They had 4 staff cleaning tables but not one of them thought to help the one person on their own!
This is a badly run place, that costs a lot of money for what it is! Not recommended by me and I would urge people to check what they are paying for before they do anything else! Not worth the trip away from the hotel!
Written December 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PRManager_Mexico
Hi! We would like to thank you for taking the time to review your recent visit to Ventura Park. It is only through feedback such as yours that we can improve our services, we will communicate with the appropriate persons and the team about this case, you are a valuable guest to us. ___________
Written December 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry R
2 contributions
Nothing open
Jun 2022 • Friends
Luckily got free entry due to booking the dolphins online. Got here on shuttle bus for 8:30 to find the water park only opens at 10am, and slides at 11am. Only two water slides open on the whole ‘water park’. You had to pay for locker hire too whereas all other parks in cancun have had free lockers. Have to hire inflatable donuts for the lazy river. Only perks - drinks (alcohol and soft) & food included. Free entry due to dolphin swim experience but would not recommend. Would rather do dolphins in XCARET! Or xel ha.
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PRManager_Mexico
Hi! We would like to thank you for taking the time to review your recent visit to Ventura Park. It is only through feedback such as yours that we can improve our services, we will communicate with the appropriate persons and the team about this case, you are a valuable guest to us.
Written December 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aaron C
Southampton, UK5 contributions
WARNING
Jan 2023 • Family
Warning, don't buy any package apart from the basic, as what they say your paying for doesn't exist at the park!! Kids were so excited about go karts and roller coaster, they weren't operating! Looking back at comments looks like they haven't been operating for about a year! When we checked in they said no roller coaster and instead we could have virtual reality for over 14years, our youngest is 7!
When I went to complain about the go karts etc, the manager was rude! She said I could have 2 free inflatable donuts for the Lazy River, which every other country I have been too they should be included with the lazy river anyway! Just Rude! She tried to tell me that we still had our free ice creams!
Ice cream machine was like a warm milkshake was not even frozen!
No dolphin presentation at 2pm regardless of the signs around the park.
We swam with dolphins at the Dolphin encounter at island mujures, they were in their natural habitat being the sea. At Ventura park they are in small pools, I'm sure the water is healthy for them though, I hope! You can certainly see the difference in movement between the two lots of dolphins!
Few water slides were closed, and pools, bars. Indoor dodgems closed, everything was "under maintenence" for a year it seems.
Life guards/staff don't know what they are doing, one minute my child was not allowed on a water ride because he was too short, the next minute they are letting on someone clearly smaller!!!

Over all, few good slides for the kids, don't expect the day that you pay for as packages non existent, buffet food cold and salty, rude unhelpful staff. Waste of money and time
Written January 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gerenciaventura
Hi ! Thank you so much for your review and your visit. We are sorry to see that you had inconveniences We will improve so we can give you excellent service when you visit us again. Best Regards
Written March 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charly S
1 contribution
Please don't support dolphins in captivity.
Jan 2022 • Couples
I was just looking for a fun water park to spend the day and unfortunately I booked this in a rush. The waterpark was quite good although not many big slides, and the food was awful, but the staff were nice people.

However, I didn't realise until I arrived that one of the main attractions there is a dolphin experience. I'm a huge advocate for marine life living freely and was disappointed that I hadn't looked at the website more closely and very sad that I supported them with my money.

People were queuing up to touch the dolphins and watch them do tricks all day long. Dolphins are amazingly smart animals who do not deserve to be trained for human amusement. It's honestly heartbreaking when you know how they are torn from their families and brought to these places, and how far they would naturally travel in the wild.

Please, I urge you, if you love dolphins and want to see them, please go see them in the wild. Not in a tiny tank like at this place. Watch "The Cove" and you will see the truth. Put them before your amusement, please.
Written January 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alice M
3 contributions
Terrible experience beware!!!
Apr 2022 • Family
Terrible service! If you go on their website it gives you different prices (better) than buying your tickets there. Bathrooms are not well maintained, they give you money tickets when you buy the most expensive entrance and do not apply for lockers, they didn’t have access to the big lockers only the small ones which are extremely small, you can barely fit a back pack.
The ticket lady was extremely rude.
Written April 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PRManager_Mexico
It is only through feedback such as yours that we can improve our services, we will communicate with the appropriate persons and the team about this case,. Thanks for taking the time to review venturapark, will work to make changes. Regards
Written December 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh H
Washington DC, DC3 contributions
Good Time, But can be Better
Aug 2021
We had a nice day. Check their website so that you know the types of packages and the additional costs, on warning there is no deception. The kids really enjoyed it. Do the activities "dry" first and then enjoy the water. No complaint about the food.
Written September 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PRManager_Mexico
Thank you so much for your feedback and sharing those tips! We are glad to hear that you had an amazing time in Ventura Park, please come back again soon!
Written December 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gabriel l
5 contributions
NO VALE LA PENA. TOO BAD
Jul 2022 • Friends
Malísima la calidad de los alimentos que se reciben por la cantidad que se paga. Y aparte nunca estan disponibles todas las actividades. Pareciera que solo quisieran ganar dinero

Terrible quality of food received for the amount paid. And besides, all the activities are never available. It seems that they just want to make money.
Written July 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
erwin farret
Muchas gracias por habernos visitado en Ventura Park, su opinión es sumamente importante para nosotros, lamentamos escuchar que no cumplimos sus expectativas, nos aseguraremos de que sus comentarios sean transmitidos a todos en el equipo y a los dptos. correspondientes. Esperamos nos vuelva a dar la oportunidad de visitar nuestro parque y poder asegurarle momentos satisfactorios, le enviamos un cordial saludo.
Written November 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ventura Park (Cancun) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Ventura Park
Ventura Park is open:
  • Tue - Sun 10:00 AM - 5:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.
We recommend booking Ventura Park tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 8 Ventura Park tours on Tripadvisor