My girlfriend and I just came back from what was supposed to be our biking tour. It all started quite well, until the slope of the road got steeper. There, the two of us (there were no other guests) couldn't keep up with our guide Victor and it didn't take long until he was 300 to 500 m ahead of us (not looking back once). When he reached the top of the hill, we lost sight of him and once we were there as well, there was neither hide nor hair of him. Since there was actually also a junction with three ways to go, we decided to wait until Victor is getting bored riding his bicycle alone and comes back to show his guests the right way. Unfortunately this never happend...
After waiting at the junction for ten minutes in the middle of nowhere, we went back to the office and cancelled the tour. Since our tour was obviously a complete bummer and Victor rather goes by his one than taking guest with him, we hope that at least had a gread trip...
Nevertheless, there are two positive things to be mentioned about Jaguar Adventure. Firstly, the equipment was really professional and secondly, the owner (I think his name is Mauricio) appologized and it was no problem to get our money back, what we really appreciated.