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Agencia De Viajes El Andador

Oaxaca, Mexico
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About Agencia De Viajes El Andador
somos una transportadora orgullosamente oaxaqueña, que desarrolla experiencias turísticas para descubrir Oaxaca y sus secretos ¡¡¡
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Agencia De Viajes El Andador
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Dr. Melissa wrote a review Jul 2022
San Diego, California2 contributions
I'm sorry to say this, but my mom and I had a very bad experience with this company, including our interaction with the disrespectful manager named Vicky. We travel a lot and had not experienced such disorganization or disrespect. We took a total of 3 tours: the city 1 hour tour bus, the all day tour to Monte Albán, and second city tour to Jalatlaco on a different type of bus. The only reason I am giving this a 2 out of 5 is the employees, in my case Pepe, the drivers, and 2 out of 3 of the tour guides who are the reason why this experience was not a 0 or 1. As Pepe approached us on the streets to recruit us, he was very welcoming and informative. He then walked us to the main office so we could pay for the 1 hour red bus tour and the Monte Alban tour. My mom and I had never visited Oaxaca and we are very curious individuals, so we were asking questions, which Pepe was answering for us in the office, but then Vicky rudely intervened and spoke down to my mom and I who were conducting our entire visit in Spanish (we are Mexican/American). We then went to the bus. This was chaotic. They made people who were already sitting on one bus move to another bus to give us more space (which we did not need). People lost their spots, some people pushed and shoved to secure spots on the top of the bus. This tour was sold to us as making two stops, but given the disorganization and the reloading, we took off 15 minutes late, and did not have the second stop we were promised. The tour guide and driver did a great job once we took off. Two days later we took the Monte Albán tour. We were picked up 50 minutes after the time we were told. Our hotel felt bad for us and called El Andador on our behalf to inquire about the pick up and their response was that they had already communicated with us that they were running late, which they never did. Our hotel told us that they used to work with this company, but that given that the quality of service had gone down, they stopped recommending them. My mom has a handicap card and requires to sit in the front of the bus. When we inquired about this days before this trip, again Vicky, the person in charge, did not acknowledge my mom or her handicap credential. Then told us not to worry because the drives are short, but she's not a doctor. The insensitivity to my mom's medical needs left another bad taste. As we were in this tour, there was a family from the Netherlands who had been promised a guide who also spoke English. This was their second trip with the company, and for the second time, the English bilingual guide did not show up. They were lied to twice and left the tour one hour into it very disappointed. Also, our guide did not show up until after we left Monte Albán and I heard from other tourists on the bus, that this was common with this company. The third bus ride to Jalatlaco was the better of the three. The guide, Angel was great and the driver was excellent If you require any special medical attention or a guide in Engish, again, this is not the company for you. Take your money elsewhere unless you want to risk the disorganization and disrespect. I did not like witnessing Vicky disrespecting her employees or my mom. My mom and I had a better experience with Oaxaca Dreams Travel and Tours and with Herrera Oaxaca Tours (ask for Pepe). Oaxaca is a beautiful place and you don't want to let a company get in the way on how you experience your tours. I'm a Professor who travels a lot so I invested time on this review to make sure no one else has this experience. I hope you find it useful. I will never book tours with this company again.
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DestinationNext wrote a review May 2021
Florida21 contributions4 helpful votes
+1
We had a blast visiting Monte Alban, our driver Marco and guide Edelmira were just amazing. They were very informative as we go and visits the different pueblos around Oaxaca. We felt very knowledgeable when we arrive in each town in terms of their products and specialties. We admire very much Edelmira's way of telling the stories about Monte Alban and the beautiful pueblos. Both in English and Spanish, it seems like you are being transported at the time when Monte Alban is at its glory. The people in the talleres we went to are very friendly and helpful also. The ride was very comfortable and safe. It was a day well spent overall. We would do this trip and try other day trips that they offer next time.
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Date of experience: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Agencia de Viaj... E, Director Comercial at Agencia De Viajes El Andador
Responded May 6, 2021
Thank you very much! Oaxaca is your home and we are your countrymen, come back soon and go all over the state with Andador!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sunny305 wrote a review Mar 2020
Alberta, Canada123 contributions64 helpful votes
Our hotel arranged a day tour with El Andador to Monte Albán and then to the villages to see where they make black pottery and alebrijes. Our guide, Ede, was very knowledgeable and very fluent in Spanish and English. The tour lasted about 9 hours and cost only 250 pesos (plus cost of admission to sites and lunch). We enjoyed our tour, but would have preferred it is was just in one language instead of both Spanish and English. A lot of time was spent going back and forth between both languages and you didn’t know when the English portion was going to start so we would miss some info. However, Ede managed this very well - this is not a criticism of her (as she was excellent), just a personal preference.
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Date of experience: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Agencia de Viaj... E, Director de Relaciones con Clientes at Agencia De Viajes El Andador
Responded May 6, 2021
Thank you, and of course we will take into account your opinion and preference, we are waiting for you in Oaxaca soon, new stories, places and customs to share
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ed O wrote a review Feb 2020
46 contributions31 helpful votes
Really great day long adventure starting with Monte Alban. Eve the guide has fluent English and Zach the driver, quite the host. You cannot do this on your own as easily, cheaply or entertained as going with Andador and these two great people.
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Agencia de Viaj... E, Director de Relaciones con Clientes at Agencia De Viajes El Andador
Responded May 6, 2021
Thank you very much for your comment, and it is real Oaxaca has it all, we have a long way to go .. we are waiting for you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mellibell wrote a review Nov 2019
Phoenix3 contributions
On my way to the tour office, I tripped and fell on uneven sidewalk. There was some bruising and blood, but not enough for me to skip the tour. When I arrived at the office, Edelmira took one look at me and fetched a bottle of antiseptic and some bandages. Throughout the day, she made sure I was ok. She refreshed my bandage and helped me get down the steep steps at Monte Alban. She also looked out for the other tour participants, making sure everyone was comfortable and cared for. Her excellent English made the tour much more rewarding than it would have been otherwise. She was positive and upbeat throughout a long and somewhat tiring day. I also want to recognize Eleazar, our ever-patient and professional bus driver, and Patty, who found me in the park studying a map and told me about El Andador. She walked me to the office, explained the various tours, and made sure I was signed up for the right ones. She's an excellent sales person. Finally, the price was reasonable. This is an excellent company.
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Date of experience: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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