Hela Spa

Hela Spa, Mexico City: Hours, Address, Hela Spa Reviews: 4/5

9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
A nordic oasis in the heart of Polanco, in Mexico City. In a chic and urban atmosphere indoors Presidente InterContinental Hotel, it's described by its costumers as one of the best spas of the world.
Suggested duration
1-2 hours
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Tours and Tickets

The area
Address
Neighborhood: Miguel Hidalgo
How to get there
  • Auditorio • 6 min walk
  • Polanco • 7 min walk

4.0
57 reviews
Excellent
36
Very good
5
Average
7
Poor
4
Terrible
5

Mary H
6 contributions
Awful
Mar 2021 • Solo
I spent 4 hours trying to book a home service. The app does not work if you have a US number. They don’t except foreign cards. I was told I could pay with my card and had to go back and forth with 2 different people for 4 hours only to not be able to book and given the wrong information. VERY DISAPPOINTING and and waste for my time on my vacation.
Written March 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paola S
Sugar Land, TX1 contribution
Wow
Jul 2019
I had the opportunity to visit Hela Spa yesterday, I have so many nice things to say. I really needed one of these relaxing moments. The place is impecable. The service kind and welcoming. I was greeted by Julieta who did an amazing job. She helped me organize my schedule and get the best of their services. The steam room could be a bit hotter, as well as the jacuzzi. The jacuzzi is amazing its shape blends perfectly with the body. I also had a 50 minute massage. Guadalupe is an excellent masseuse. The sheets were soft and of great quality. I’ve been to many spas as well as had multiple massages. I left Hela Spa, with a huge smile and I had an amazing experience. I highly recommend this place. Congratulations Hela Spa!
Written July 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KRH1963
Bentonville, AR134 contributions
One of the best massages I have had while on business
Sep 2018 • Business
In Mexico for business this week and arrived early enough on Sunday to get a 50 minute Aromatherapy Message at Hela Spa. My therapist was Karame and she was fantastic. Just the right amount of pressure and she paid close attention to the areas I pointed out as problem areas. The spa is located inside of the Intercontinental Hotel. My only regret was not getting 80 minutes.
Written September 10, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lucie G
Valletta, Malta30 contributions
Luxurious, calming spa in the heart of the city
Dec 2017
Had a fantastic evening at this wonderful spa, just what I needed after a full day of museums in the neighbouring park. The steam room, jacuzzi and massage were all superb quality. The only point to note is it is rather expensive, costing more than a spa and massage in London would. So do be sure to enquire as to costs first. Lovely staff and not too busy so all in all a highly calming and relaxing experience.
Written August 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

FJSJM
Mexico City, Mexico107 contributions
Fair set up, nice and kind staff, below standards massage
Aug 2018 • Solo
The Spa did not live up to expectations. An acceptable set up with limited space, really nice and friendly people working there but not a good massage. I try several and the specific one were not good, the general one just acceptable.
A big disappointment after a week looking forward to have a nice experience.
Written August 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Leisurepax
Mexico39 contributions
Amazing facial and relaxing massage
Jan 2018 • Solo
Hela spa has been my favorite spa in mexico city since it opened. They have the best therapists. The spa itself is not very big but it is well kept and the service is excellent. I always go to the one in polanco at the InterContinental Hotel but i hear the newer one in Santa Fe is also great.

I had the signature facial in my last 2 visits and loved it. The therapist did a skin analysis and recommended a follow up treatment and my skin looks much better. They used Guinot and Biologique Recherche, both french product lines.

And the relaxing massage that I had..... wow!!! No Words to describe it. Must try it yourself :)
Written January 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for taking the time to write this review. I'm happy to read that you enjoyed your experience and that everything was what you expected. Hope to have you again soon. Sincerely, Silvia De Lara
Written January 18, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alex G
Dallas, TX53 contributions
Great place to relax for a few hours.
Dec 2017 • Solo
This was my 2nd visit to the spa. I had a 80 minutes full body massage. The masseuse was great, I wish I could remember her name for my next visit. The place is relatively small but very well kept and nice. The showers and locker rooms are starting to show some wear and tear but overall the place is great.
Written January 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you very much for your review. I'm glad to read that you liked your massage and that you plan to come back. When you book your next appointment please ask for the last masseuse you had and we'll be able to tell you who it was. In regard to the facilities, I appreciate your comments and assure you that I will tend to any problems in the locker rooms so when you come back you find everything to be perfect. Kind regards, Silvia De Lara
Written January 18, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

HJ.
Mexico City, Mexico61 contributions
Best place for a couples massage
Dec 2017 • Couples
We went for a couples massage and it was fantastic- incredibly relaxing, the massage outstanding and they gave us champagne and chocolate truffles in the lounge inside the couples massage room- felt like we were on a holiday. Would want to go every weekend if I could!
Written December 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SJMTLGHC
Mexico City, Mexico1 contribution
Okay treatments; not really clean; Customer service was stressful
Nov 2017 • Solo
I did the "Hela Platinum" session this past Saturday. Overall, "uneven" would be the best way to describe my experience: it had the potential to be wonderful, and commensurate with what I paid - but in the end it was disappointing. It was the experience of a bargain spa for the price of a more expensive spa, and not really hygienic-feeling. I left sad that I had spent my "special" day feeling like I was imposing on the attendant and that I was being rude by asking to be shown what facilities existed, or that I was imposing to ask if I could use the facilities in the first place. Maybe the attendant was told to help me and then she could leave? Who knows, but I didn't like being rushed along when I was early.

More specifics: When booking the appointment, I asked if I would be able to use the facilities before or after my treatments. I was told I could come 15 minutes early; after I asked a bit more, I was granted 40 minutes before or after my treatments. Generally in the booking it felt like I was pulling teeth to get basic information, and I wish I had listened to my gut - but I figured it was a random conversation and given the price I was paying, it would be a relaxing experience. When I arrived, 30 minutes before my appointment, it seemed like the attendant really, really wanted me to go as quickly as possible... her approach would have been appropriate if I had begged for a free car wash, but within 10 minutes of getting there I felt stressed out by her stress, and actually considered leaving. I was allowed 5 minutes in the steam room before the door was opened and I was told I should leave as I had been in there 15 minutes and we needed to get going (not by my watch) and then led to an area where I was told to sit. It was freezing. Within the 20-30 minutes I was there I was constantly peppered with questions, which may have been well-intended and the attendant remained annoyed at me - I'm still not sure why. I know it's not the worst problem in the world, but after responding four times that NO, I still don't want chocolates, they were still put in front of me. Language wasn't the issue: my Spanish isn't native but I've lived in Latin America for ten years- it's not terrible, either.

Before I had my treatments, which were good (not great, but okay) I needed to use the restroom. I should have gone at home; the first toilet had no toilet paper; the second (of two) was clogged. After my treatments I asked if I could be shown the facilities and was allowed to use the tubs, but told only for 10 minutes, and definitely not the steam room as I had just had a treatment. The attendant suggested I wear the disposable underwear which I found odd given the men's bathroom was right there. I didn't use it because the Jacuzzi was filthy looking.
Written November 30, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear guest, I'm really sorry to read that you didn't get the experience you expected. I understand your disappointment as this kind of service is unacceptable and certainly not what you deserve. In Hela, our customers are our number one priority and wouldn't like you to keep the impression that this is the kind of service we give. If you agree, I'll send you a direct message so we can solve your issues. Kind regards,
Written December 8, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sebastian D
2 contributions
Amazing spa!!!
May 2017 • Couples
Even though Hela doesn't have a lot of square footage, it's truly an incredible experience. The staff is very nice and the therapists are more than well prepared. My wife and I enjoy going at least once a month. A must for spa connoisseurs!
Written May 31, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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