I strongly advise against choosing this tour company. Our experience began well enough with our guide, who went by the name Pastor (though his tag said Guia), starting the day on time and getting us to Chichen Itza before the crowds. Despite the intense heat, being the first group provided the coolest experience possible given the circumstances. However, things quickly took a turn for the worse.
The bus's air conditioning broke down, leaving 30 adults sweltering in 100°F heat. After a 1-hour drive, we were taken to a gift shop with no air conditioning, which was poorly timed given our hot, sweaty state.
At the cenote, Pastor told us it would cost $7 per person for a life jacket and locker, but it was actually $7 for each item. Misleading, but we managed. The cenote itself was enjoyable, especially jumping from the platform.
Our next stop was a buffet where drinks were not included. When we sat down, a server asked if we wanted anything to drink. Since we had water in our bags, we asked how much two cold waters would cost first. The server said $1 total, so we ordered it. After finishing our meal, another server demanded $8 for the water. Despite our protests and waiting for Pastor to intervene, he sided with the staff and we were forced to pay the inflated price. The staff produced a drink menu that had never been shown to us before (nowhere to be found on any of the tables in the restaurant) and insisted on the higher charge. Pastor and the staff waited until everyone else had left to talk to us, which made us very uncomfortable in a foreign country. I regret not bringing this dispute back to the tour bus where we would have felt more protected among other tour members.
Pastor's lack of support and the suspicious coordination between him and the staff suggested they were all in on the scam. We felt deceived and frustrated.
The bus ride back was still without functioning AC, turning it into a moving sauna with a cracked window in the ceiling for minimal ventilation. They finally switched us to a new bus after 2 hours of enduring the heat.
For anyone considering this tour, insist on seeing written prices to avoid being overcharged, and be wary of potential scams. This was not the enjoyable experience we had hoped for, and we felt cheated and disappointed. It's about being treated honestly, not the money. We would have tipped for good service, but not for this kind of treatment. Avoid this company and find a more reputable tour provider.