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La Casa del Quijote

22 Reviews
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La Casa del Quijote

22 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Avenida de Sopena 17 Centro Guanajuato, Guanajuato 36000 Mexico
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Private Tour in Guanajuato Capital Leaving San Miguel Allende
Cultural Tours

Private Tour in Guanajuato Capital Leaving San Miguel Allende

7 reviews
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Tour in the beautiful city of Guanajuato considered a World Heritage Site by UNESCO. We will visit its mines and its main attractions with an explanation of the city what it was and what it has transformed throughout its history, being a private tour, it can be customized without problem spending more time enjoying a great day in this beautiful city
$220.00 per adult
22Reviews1Q&A
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Terry and John P wrote a review Nov 2017
Plymouth, Minnesota121 contributions46 helpful votes
My husband found a pendant he thought I'd like and Cesar was a delight to work with . He told us about the artist and design which is something we're always interested in. The next day we went back to buy another chain and the jeweler on the premises shortened it to the perfect length in just a few minutes. We highly recommend this beautiful shop.
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Date of experience: October 2017
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Carlos S wrote a review Nov 2016
1 contribution
I was there in Guanajuato for Cervantino, great service and great attention to detail, the customer service girl had great manners and was very responsive to all my questions about the jewelry I purchased for my wife, highly recommended. Felicito a esta tienda, gran servicio y atencion al cliente, el producto preciosos, FELICIDADES
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Date of experience: October 2016
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Gerald W wrote a review Jul 2016
Los Altos Hills, California22 contributions11 helpful votes
It is not comprehensible how a high end store with quality merchandise can have such poor customer service. We walked into the store and I asked a sales person if in Mexico I can get a sales tax refund, as is the case in many other countries when you reside outside of the country. The sales person said he did not know. We returned to the store a couple of days later and shopped for some jewelry. As we were checking out we were told by some other sales person to talk to the cashier because there was a way to get a refund of the 16% Mexican sales tax if a 'factura' was presented at the airport of departure of the country. When we talked to the cashier he confirmed that this was the process but that we would have to return a day later because the only person in the store able to issue the 'factura' with a 'code' was the manager who happened to have the day off. I asked the cashier if he could call the manager to ask for the 'code' but the cashier declined, so the store ended up not getting my business, other then for some items that had already been altered. Upon check out I was told that I would get an email with the factura in time before my departure that I could still print out at the airport for those items purchased. I am ready to board my flight in Mexico City and am still waiting for the 'factura'. Perhaps mañana...It is certainly time to learn how to manage a store in a more customer friendly way. Do you not think that you would gain additional business if foreign tourists were able to recover the high Mexican sales tax and if your sales team would be better trained?
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Date of experience: July 2016
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mfloresv wrote a review Mar 2016
Queretaro City, Mexico249 contributions86 helpful votes
This is an art gallery as well as a store. Here you can buy beautiful handicrafts in a long range of prices. In example there's a big hand-decorated statue of an angel done by natives which cost is 56,500 pesos (about 3,188 dollars, yikes). It's GORGEOUS and is worth every cent (if you have that kind of money, of course). Or you can buy even very affordable jewelry and handicrafts (this beautiful ring cost 259 pesos - 4.5 dollars; or this hand-painted ceramic thing, covered with butterflies, used to set big cooking ladles (250 pesos - 4 dollars) which I bought. Be sure to visit all the rooms as well as the second floor. The staff is bilingual, by the way. I didn't add pics because it's forbidden.
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Date of experience: March 2016
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VancouverHdawn wrote a review Jan 2016
vancouver5 contributions3 helpful votes
This is a beautiful store and it features really lovely products, but I was driven to distraction today by one of the sales people, who followed me closely throughout the store. I have had this experience before, but today was worse, and I ended up leaving. I can't say what motivated this young man, but if La Casa thinks this is a winning sales strategy, it is not. I was very interested in purchasing something, but decided against. Hopefully, management will take note.
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Date of experience: January 2016
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