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Traveler Overview
  • Excellent50%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible50%
May 26, 2015
“Poor Customer Service”
Apr 2, 2014
“City Tour Historic Guadalajara”
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Guadalajara, Mexico
Website
+52 998 887 2495
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Ways to Experience Gray Line Guadalajara
from $35.00
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Most Helpful Review
Reviewed May 26, 2015

My return flight on May 26th to Philadelphia through Guadalajara was cancelled at 9 pm on the night of May 25th. I called the Grey Line office to tell them not to pick on the morning of May 26th but their office was closed. I...More

1  Thank delawarepr
GLCustomer_service, Guest Relations Manager at Gray Line Guadalajara, responded to this reviewResponded March 5, 2016

Dear delawarepr, Greetings from Guadalajara, we would like to thank you very much for taking your time to share with us your feedback from your recent transportation service. Let us apologize for the inconvenience you experienced, customer service is very important to us, therefore we...More

Reviews (5)
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Reviewed August 27, 2018

Guide was very knowledgeable. Good explanation of what they know so far. Museum was fabulous. Wonderful views of surroundings.

1  Thank fitandready
chichenuxmal, Owner at Gray Line Guadalajara, responded to this reviewResponded September 15, 2018

We greatly appreciate your time to share your experience while with us with the world's traveling community. THANKS !

Reviewed August 6, 2018

Went on a small tour to visit this site. It was quite interesting and I had never seen round pyramids before. The site has many and our guide explained the history as we toured around them all. In addition, there is a fine small museum...More

Thank dancerfolk
Reviewed February 22, 2018

We took a private tour of Guachimontes. The guide we hires was very interesting and good in his descriptions of the history and the eventes of the time. It is not a large place and they recommend that you go to the museum after, The...More

4  Thank Kimberly R
chichenuxmal, Manager at Gray Line Guadalajara, responded to this reviewResponded March 11, 2018

We'll review our itinerary to accommodate the movie first when ever posible. Thanks for using our services.

Reviewed May 26, 2015

My return flight on May 26th to Philadelphia through Guadalajara was cancelled at 9 pm on the night of May 25th. I called the Grey Line office to tell them not to pick on the morning of May 26th but their office was closed. I...More

1  Thank delawarepr
GLCustomer_service, Guest Relations Manager at Gray Line Guadalajara, responded to this reviewResponded March 5, 2016

Dear delawarepr, Greetings from Guadalajara, we would like to thank you very much for taking your time to share with us your feedback from your recent transportation service. Let us apologize for the inconvenience you experienced, customer service is very important to us, therefore we...More

Reviewed April 2, 2014

We decided to take the bus from Chapala then hook up with the tour in Guadalajara. The tour company gave excellent direction so we found the tour with no problems. There were only 4 people on our tour so we went in an SUV. Our...More

Thank Phyllis J
GLCustomer_service, Customer Service at Gray Line Guadalajara, responded to this reviewResponded April 4, 2014

Dear Phyllis J, We are glad to know you enjoyed your tour in Guadalajara and really appreciate your recommendation. Kind regards,

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sandy_afi
January 15, 2017|
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Response from 99jafetg |
Dear Sandy, thanks for contacting, we are glad hearing your plan. we would like to provide you a tailored quotations, we kindly ask you to contact our customer service at 1-877-240-5864
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