First of all let us apologize for such an inconvenience, it was definitely our fault, there was an error with our calendar and by mistake your information was either not placed or gone, reason why the guide wasn’t aware of your tours and didn’t show up, we successfully send your deposit back, plus a monetary compensation for the inconveniences we might have generated you and if you are still in Guadalajara we will also give you the tours with no fee, if you are already gone please give us another chance to serve you, we offer the you the same 3 tours for free either for you or any friend or relative that visits the city (2 people on each tour) just by sending us an email from the same one you did the original booking at the moment you are willing to take them, on behalf of our company please accept our apologies, it is the first time we are having a situation like this and we feel completely embarrassed, please double check your account and let us know if received your refund and the monetary compensation.
TO ANY TRAVELER READING THIS REVIEW.
Please also note that the customer also left a "question" where he explains how he was compensated for the mistake, please look at it below in the questions area, thank you