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Diamonds International

Closed Now: 9:00 AM - 9:00 PM
Open today: 9:00 AM - 9:00 PM
Review Highlights
Sisters Shopping in Puerto Vallarta

Given a certificate for free tanzanite studs and a $100 off purchase (from Buenaventura Grand). So... read more

Reviewed 3 weeks ago
Julie M
via mobile
Pleased

The Staff was fun, pleasant, & helpful. I felt very much at ease looking for my investments. They... read more

Review collected in partnership with this attraction

Reviewed June 14, 2018
mike53mnc
,
Sandy, Utah
Read all 249 reviews
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Traveler Overview
  • Excellent86%
  • Very good9%
  • Average1%
  • Poor2%
  • Terrible2%
Travelers talk about
About
Diamonds International the largest jewelry retailer in Mexico and the Caribbean offers 1 stores in Puerto Vallarta. Located at the beggining of the Malecon. Diamonds Internationals are sight holders with De Beers and offers over 30 international...more
Closed Now
Hours Today: 9:00 AM - 9:00 PM
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Contact
Malecon, Ordaz corner of Octubre, Puerto Vallarta 48300, Mexico
Website
+52 322 223 8005
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Reviews (249)
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Reviewed 3 weeks ago via mobile

Given a certificate for free tanzanite studs and a $100 off purchase (from Buenaventura Grand). So away we went. Beautiful Tanzanite bracelet with slide closure for always a perfect fit. Sister bought a gogeius set from the Crown of Kight collection...ring, necklace and earrings. Simply...More

Thank Julie M
Reviewed October 8, 2018

Purchased 25,000 ring. Promised $2,000+ in US dollars for VAT refund.Nine month - still no refund.On a bracelet they gave me the "best price" . A lady on our ship bought it for less than Puerta Vallarta's best price in Cabo.More

Review collected in partnership with this attraction
Thank LLG-608
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded October 15, 2018

Dear Valued Guest, Thank you for making us aware of this situation, Tax Free is a program that does not belong to Diamonds International It is the Mexican Government who gives this back to you, I would more than gladly help you by following up...More

Reviewed July 27, 2018

On March 12, 2018, while on an excursion with a Holland America guide, we visited Diamonds International where I bought tanzanite earrings and gold earrings totalling $1700. The shopping was fun with pretty pieces to search through but the manager Joe and sales gal both...More

Thank Sophie F
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded October 15, 2018

Dear Valued Guest, Thank you for making us aware of this situation, Tax Free (for the refund) is a program that does not belong to Diamonds International. It is the Mexican Government who gives this back to you, however they are located in the store...More

Reviewed July 6, 2018

Nice, friendly people at the store. Bought a ring. Promised VAT refund ($2,000+ US) is 2-3 months. It is 6 months and has not arrived yet. Also got a bid lower from their Cabo site on the same bracelet that they shower us in PV....More

Thank LLG-608
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded October 15, 2018

Dear Valued Guest, Thank you for making us aware of this situation, Tax Free is a program that does not belong to Diamonds International It is the Mexican Government who gives this back to you, I would more than gladly help you by following up...More

Reviewed June 14, 2018

The Staff was fun, pleasant, & helpful. I felt very much at ease looking for my investments. They were able to provide several options to meet my desires... and found several things my wife liked.More

Review collected in partnership with this attraction
Thank mike53mnc
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded October 15, 2018

Dear Valued Guest, Thank you for taking your time to review our store and service. We are very fortunate to have you as a costumer and look forward having you back in our stores in your next vacation. Have a lovely day, Diamonds International PV...More

Reviewed June 14, 2018

The manager and all employees were friendly and helpful. They made everyone feel like family even though they were very busy. Would shop there again whenever I cruise there again.More

Review collected in partnership with this attraction
Thank DotH76
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded October 15, 2018

Dear Valued Guest, Thank you for taking your time to review our store and service. We are very fortunate to have you as a costumer and look forward having you back in our stores in your next vacation. Have a lovely day, Diamonds International PV...More

Reviewed May 20, 2018

My wife had purchased some tanzanite earrings a while back and wished she had purchased the neckalace. She described the earrings to Ricardo and he disappeared for a few minutes and came back with the neckalace that matched. I really didn’t think we could find...More

Thank CharlesM1765
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded May 25, 2018

Diamonds International PV would like to congratulate you on your purchase. We hope your new accessory will bring you many more years of happiness and enjoyment. Thank you for sharing your shopping experience on Trip Advisor. It makes us happy to get great feedback about...More

Reviewed May 9, 2018

If you are looking, you have a person that is dedicated to whatever you wish to see, so be honest with him. Our person was wonderful - in each store on each stop we visited. It help make our trip a blast. There isn't pressure...More

Review collected in partnership with this attraction
Thank Inthecupboard2
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded May 14, 2018

I am so pleased to know that you enjoyed your shopping experience, it was a pleasure to have you as our guest and I do hope this experience yields many more returns to Diamonds International Puerto Vallarta. On behalf of the entire DI Puerto Vallarta...More

Reviewed May 9, 2018

My diamond consultant was Edgar. He along with the rest of the staff were very friendly and knowledgeable. My wife and I were in PV for a month. So I decided to surprise her with a ring. Edgar worked with me to make it affordable...More

Review collected in partnership with this attraction
Thank kharris181
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded May 14, 2018

Thank you for taking your time to review our store and service. We take pride in all our service representatives and are delighted you left happy and with a set of treasures. We look forward to having you back in our stores. Many Thanks, Edgar...More

Reviewed May 9, 2018

This was our first visit to Diamonds International through Celebrity Cruise Lines. They were fantastic!!! The service was amazing and the staff (Joe and Ed) gave you the best prices ever. They were extremely professional and treated you as if you were family. I would...More

Review collected in partnership with this attraction
Thank Pat O
Melissa S, Guest Relations Manager at Diamonds International, responded to this reviewResponded May 14, 2018

Dear Valued Guest, Thank you for taking your time to review our store and service. We are very fortunate to have you as a costumer and look forward having you back in our stores in your next vacation. Have a lovely day, Diamonds International PV...More

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Questions & Answers
Ask a question
kimaZ939XO
February 21, 2018|
AnswerShow all 4 answers
Response from Beverly and Jim M | Reviewed this property |
Yes, it is standard practice. We were on a cruise ship and had to give them the name of ship. The refund will be credited to the credit card we used to purchase the jewelry.
1
Vote
BARBIESSPACE
September 20, 2015|
Answer
Response from Nancy W | Reviewed this property |
I am very sorry to learn of your experience. We purchased a Crown of Light engagement setting as my 65th birthday gift in May. Upon returning home we took the ring to be appraised for insurance purposes and it was... More
-1
Votes
BARBIESSPACE
September 20, 2015|
AnswerShow all 3 answers
Response from Laurie H | Reviewed this property |
If you haven't already done so, I would call DI at their US phone number..800-515-3935. I've been having a problem getting the promised Mexico tax back refund on a watch I purchased in April. I called this number and they... More
3
Votes